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Added 3 mins ago
MJ
Parts Counter Sales Representative
Manufacturing Job Site
Moncton, NB
- Full-time
Responsible for selling, receiving, and delivery of parts and accessories. In addition performs in-store customer service, overall organizational promotion, and stocking duties.
Added 3 mins ago
MJ
Machine Shop Supervisor
Manufacturing Job Site
Chester, NS
- Full-time
…the Machine Shop department. Reporting to the Manufacturing Manager, this position provides hands-on leadership to skilled machinists while ensuring production, quality, safety, and…
Added 3 mins ago
R
Senior Project Manager
Raise
Toronto, ON
- Full-time
We at Raise are hiring a Senior Project Manager for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand.…
Added 3 mins ago
A
Product Manager
Actalent
Vancouver, BC
- $60 to $70 CAD / hour
- Full-time
This Product Manager role focuses on developing and managing new consumer-facing payment and membership products that drive global member acquisition and engagement. You will own and evolve…
Added 3 mins ago
BC
Interface Planner
Bechtel Corporation
Toronto, ON
- Other
Collaborate with Integration Manager and delivery teams to identify interface requirements and key integration milestones.
Added 3 mins ago
Durham- Parts Coordinator
Human Resources
Pickering, ON
Request and compare quotes to ensure competitive pricing and on-time delivery.
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BB
Supervisor
Beyond Behavioural Intervention Inc
St. Stephen, NB
- $23 to $25 CAD / hour
- Full-time
Reporting to the Operational Manager, the role of the Supervisor is focused on overseeing the day-to-day delivery of services to support the children and youth in our care. In this role…
Added 18 mins ago
SC
Cleaning Team Lead I
Stella's Circle Community Services Inc.
St. John's, NL
- $19.42 to $20.21 CAD / hour
- Part-time
…experiencing barriers to employment. We do this through the delivery of cleaning contracts for our customers and organizations within St. John’s and greater metro area. We are currently…
Added 18 mins ago
M
Gestionnaire de compte de réussite client / Customer Success Account Manager
Microsoft
Montreal, QC
- Full-time
Added 32 mins ago
SJ
Senior Customer Service Representative
SC Johnson Professional® Canada
Brantford, ON
- Full-time
Some customer maintenance in CRM program, Sales Logix as requested by Sales Office Manager
Added 32 mins ago
MG
Director, Legal & Loan Operations
MarshallZehr Group Inc.
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
Added 32 mins ago
O
Commercial Manager
OCS
London, ON
- Full-time
The Commercial Manager will report into the Regional Commercial Manager with an objective of being the lead for all contractual and commercial queries, working on high-profile public sector…
Added 32 mins ago
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Assistant Sales Manager (AutoPlanet Durham)
Performance Auto Group
Bowmanville, ON
- Full-time
Autoplanet Durham is looking for an Assistant Sales Manager to join their dynamic team!
Added 33 mins ago
T
Market Risk Associate - FX (5563)
TD
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- Full-time
Partner closely with traders and control functions, including Product Control, Finance, Technology, project delivery, and other Risk teams, to support effective risk oversight.
Added 33 mins ago
MS
Part Time Sales Manager
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Ancaster, ON
- Part-time
Store - TOR-ANCASTER, ONThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role…
Added 47 mins ago
CO
Manager of Engineering
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Wetaskiwin, AB
- Full-time
…for our Engineering department. As the City's Engineer, the Manager of Engineering is responsible for planning, organizing, directing, controlling, and evaluating the City's engineering…
Added 47 mins ago
MG
Clinical Pharmacist
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- Full-time
Provides and/or participates in the following services to facilitate the indirect delivery of pharmaceutical care:
Added 47 mins ago
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Directeur des opérations / Manager, Operations
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Montreal, QC
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Manager, Total Rewards
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Reporting to the Director, Human Resources, the Manager, Total Rewards is responsible for managing Discovery’s compensation, benefits, and retirement programs. Program implementation,…
Added 47 mins ago
S
Toronto - Development - Senior Manager- Real Estate
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Toronto, ON
- Full-time
The Senior Manager, Real Estate is responsible for leading Subway Canada's national real estate execution strategy to accelerate high-quality restaurant growth, strengthen the development…
Added 47 mins ago
NS
Senior Systems Analyst - Renal Program
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Halifax, NS
- Full-time
The Renal Senior System Analyst reports to the Renal Program Manager, Informatics and Reporting, and plays a key role in transforming healthcare data into actionable information that…
Added 1 hour ago
FB
Pharmacy Manager
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Join Our Team at Metro as a Pharmacy Manager!
Added 1 hour ago
PI
Sorter AM 073
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Grande Prairie, AB
- Full-time
The AM Sorter sorts and separates freight by destination, weight, size, and shape to meet client delivery schedules.
Added 1 hour ago
PM
Pharmacy Assistant
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Brandon, MB
- Full-time
The Pharmacy Assistant shall be accountable to the location manager and is responsible for performing the technical functions necessary for the general day-to-day operation of the…
Added 1 hour ago
PI
Courier Utility 073
Purolator Inc.
Grande Prairie, AB
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The Utility Courier picks up and delivers customer packages to meet daily pick-up and delivery schedules and resolves problems as they arise. Job covers other absent couriers that may be on…

DHL Express (Canada), Ltd.

Sr Operations Supervisor

Mount Hope, ON, Canada

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Job details

Experience: 3 years’ warehouse/on road operations experience in courier industry.
Posting language: English
Posted: Oct 2, 2026

Original job description

What makes DHL great?  Our People!  We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.  Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. 

Start YOUR career with DHL today…

DHL Express currently has an opening for a Sr Operations Supervisor in YHM GTW.  This role will provide “hands-on” proactive management of the employees engaged in the daily pick-up, handling and delivery of packages and freight, within prescribed standards of cost, efficiency, accuracy and on-time distribution. Implements new procedures to improve operational effectiveness and provides performance reports for management as required. Acts as a proactive member of the Sales resource team in the provision of Customer service solutions. This position will act as the leader amongst the Supervisor team.

How will you contribute to the success of DHL?

Recruits, orients, trains, schedules, manages and recommends discipline for all frontline unionized and salaried staff.
Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
Ensures timely and accurate handling, inclusive of scanning and GSOP compliance, of incoming and or outgoing freight daily, in accordance with established standards and procedures.
Completes accurate and timely reports for management as required (staffing schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, health and safety, load quality, DF Compliance, regulatory reporting, etc).
Ensures successful implementation & continued application of AQCC, process enhancements, driving continuous improvement, etc.
Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate frontline unionized and salaried staff.
Ensures sufficient staff resources, materials and supplies on hand always.
Ensures warehouse is organized and set up for successful operations and manages successful shift exchanges.
Maintains equipment, in safe, efficient operating condition always.
Establishes/maintains a proactive programs in compliance with regulatory bodies, legislative requirements, and the collective agreement.
Investigates employee complaints/grievances, prepares written replies and liaisons with Employee Relations, Operations Manger, and Sr. Gateway Operations Manager re: final responses.
Establishes/maintains a proactive security program to safeguard the company’s physical assets.
Implements & follows up on Customer Service solutions as determined by COG / Sales resource team.
Identifies/tracks/adjusts operation to meet service standards by auditing & measuring productivity and results.
Updates operations, customer service, and sales management on issues as required, and address complaints and escalations in a professional expedient manner.
Performs other assignments like managing daily operations and stake holder management in the absence of Operations Managers.
Identifies and addresses root causes for service failures.
Ensures staff overtime/ costs is within approved budget.
Ensures compliance with, CBSA, Transport Canada, IATA, CLC, OHSE, and other regulatory bodies as needed.

· Complete initial and continuous training on the CIS Medical Express Awareness, CIS Awareness trainings, and GDP principles; such training is to be proactively monitored to adhere to completion by staff/contractors as applicable

· Have a complete understanding of the Global SOP, Life Science GDP Policy, and Standards to be able to perform PD, GEMBA, self-assessment, and act as required within their facility, with staff and sub-contractors as applicable.

· Action and drive any corrective actions for compliance, continuous improvements for GDP as noted in GRID or as raised to the facility via WMX Support teams, customers, or others.

· All subcontracting activities that may affect GDP compliance and overall quality assurance in their area of responsibility are monitored

· GDP-related tasks, documents, and records are adhered to where applicable

· Follow compliance with local regulatory requirements related to GDP

· Any delegated responsibilities are documented for accountability

· Lead as required for the agreed Customer onsite meeting and the Customer requested audit

Do you have what it takes?

Excellent interpersonal skills.
Proven communication skills - written & oral
Demonstrated leadership, analysis & problem-solving skills.
Very good PC skills (Office suite of applications, Word, Excel, Outlook, PowerPoint).
Working knowledge/interpretation of Collective Agreements & Occupational Health & Safety Act.
Demonstrated drive, initiative & flexibility to ensure task completion.
Demonstrated time management & organization skills.
College or University designation in an appropriate discipline.
Manage multiple activities/deadlines.
Demonstrated leadership skills.
Demonstrated ability to be assertive.
3 years’ warehouse/on road operations experience in courier industry.
Knowledge & compliance with Dangerous Goods/WHMIS special handling procedures.
Prior working experience with quality/process improvement initiatives.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal check for all countries lived in for the past 5 years and other background check to qualify for the position.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

Internal Transfer Application Form Link: Internal Transfer Application Form (Employee) – Fill out for

Acknowledgment

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More about this job

Responsibilities

The Sr Operations Supervisor provides hands-on management of frontline staff to ensure efficient, accurate, and on-time processing of freight and packages. They are responsible for implementing operational strategies, maintaining regulatory compliance, and driving continuous improvement within the warehouse facility.

Requirements

Candidates must have at least 3 years of warehouse or courier operations experience and a college or university designation. Strong leadership, communication, and PC skills are required, along with knowledge of health and safety regulations and dangerous goods handling.

Skills

Operations management
Leadership
Problem-solving
Team management
Process improvement
Warehouse operations
Logistics
Communication skills
Time management
Regulatory compliance
Dangerous goods handling
Performance reporting
Staff training
Budget management
Interpersonal skills
Microsoft Office

Benefits

Programs and services for personal life

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Warehouse operations
Courier industry
Operations management
Dangerous goods
WHMIS
GDP principles
Regulatory compliance
CBSA
Transport Canada
IATA
Continuous improvement
Performance reporting
Staff scheduling
Inventory management
Security program
Customer service
Process enhancement
Health and safety
Collective agreement
Microsoft Office
Leadership
Problem-solving
Time management
Operational effectiveness
Freight handling
Quality assurance
Stakeholder management
Budgeting
Auditing

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