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G
Account Manager, Major Accounts
GoodWork.ca
Vancouver, BC
- Full-time
Experience in account management, ideally with B2B customer service and sales
Added just now
HC
Account Manager, New Business
Hamilton Community Enterprises (HCE)
Hamilton, ON
- Full-time
HCE Telecom is looking for a self-directed B2B sales professional who knows how to create opportunities, build relationships, and win business. You bring a repeatable approach to…
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Process Engineer
Tenova
Mississauga, ON
- Full-time
…development based on project feedback and experience.Collaborate with Sales to review documents and participate in project hand-off meetings, ensuring clear understanding of project…
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GD
GARAGE - Operations Team Leader FT - Sherway Gardens
Groupe Dynamite
Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Store Manager, your main focus as Operations Team Lead is to maximize company sales and profitability by maintaining stockroom organization and by managing inventory…
Added 1 min ago
Front of House - Service Co-ordinator
Northland Properties
Colwood, BC
As a Service Co-ordinator, you will help create a welcoming and quality experience for our guests. You will be assisting in the supervision of 15-20 crew members and running the restaurant…
Added 15 mins ago
SC
Sales Associate
Staples Canada
Ottawa, ON · Nepean, ON
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 30 mins ago
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Toronto Eaton Centre Sales Associate
Claire's
Toronto, ON
- $17 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 30 mins ago
C
Part-Time Key Holder - Claire's Sherwood Park
Claire's
Sherwood Park, AB
- $16 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 30 mins ago
TA
SALES LEAD - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Dieppe, NB
- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 30 mins ago
HR
Spécialiste Skims-Temps plein
Holt Renfrew
Montreal, QC
- Full-time
The Specialist, Designated Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DSA) is also…
Added 30 mins ago
HR
Spécialiste en denim- Mode feminine-Temps plein
Holt Renfrew
Montreal, QC
- Full-time
The Specialist, Designated Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DSA) is also…
Added 46 mins ago
S
Services Lead, Stores - Full Time
Sephora
ON · Markham, ON
- $22.2 to $26.1 CAD / hour
- Full-time
As a Services Lead, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Skincare, Sephora Collection or…
Added 1 hour ago
F
Fairgrounds - Experience Creator
Fairgrounds
Toronto, ON
- $18 to $20 CAD / hour
- Part-time
Working closely with the Site Manager, you’ll help maintain daily operations, foster community, and uphold the energy and service standards that define the Fairgrounds experience. This role…
Added 1 hour ago
S
store manager, Central and South Calgary. A.B
Starbucks
AB · Alberta, Canada
- $61,000 to $80,875 CAD / year
- Full-time
Grow a successful, multi-million dollar business: drive sales leveraging your business acumen, efficiency and problem solving skills
Added 1 hour ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Vaughan, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
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TH
Cashier Part Time (BARRIE)
The Home Depot Canada
Barrie, ON
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Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
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VM
ACCOUNTS RECEIVABLE MANAGER
Valor Medical Solutions
SK
- Full-time
As an Accounts Receivable (AR) Manager at Valor Medical Solutions, you'll lead our AR team and oversee the complete process of capturing sales, billing, and collecting payments. We seek a…
Added 1 hour ago
CC
Moving Coordinator
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Toronto, ON · Etobicoke, ON
- Full-time
Work closely with the Operations Manager to assess bookings
Added 1 hour ago
PF
Assistant Manager
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- Full-time
…Percentage: Negligible, Job Shift: Weekdays, Job Category: Customer Service, Assistant…
Added 1 hour ago
TH
Associé(e) aux ventes - Bois et Matériaux Temps plein
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Saint-Constant, QC · St Constant, QC
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Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
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MM
Salesperson
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Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Coordinate with the sales manager for administrative tasks.
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TH
Associé(e) à la manutention de nuit - Temps Plein
The Home Depot Canada
Saint-Constant, QC · St Constant, QC
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Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required…
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PG
Responsable du succès client senior / Senior Customer Success Manager
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Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Sales signs the client. You make sure the technology actually gets used on the plant floor, and that it delivers everything that was promised.
Added 1 hour ago
R
Associate Wealth Advisor / Financial Planner
RBC
Vancouver, BC
- Full-time
The ideal candidate will be a natural relationship manager with a financial planning background who enjoys working with clients directly.
Added 1 hour ago
R
Relationship Manager, Business Markets
RBC
Berthierville, QC · Joliette, QC
- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field

DHL Express (Canada), Ltd.

Sr Operations Supervisor

Mount Hope, ON, Canada

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Job details

Experience: 3 years’ warehouse/on road operations experience in courier industry.
Posting language: English
Posted: Oct 2, 2026

Original job description

What makes DHL great?  Our People!  We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.  Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. 

Start YOUR career with DHL today…

DHL Express currently has an opening for a Sr Operations Supervisor in YHM GTW.  This role will provide “hands-on” proactive management of the employees engaged in the daily pick-up, handling and delivery of packages and freight, within prescribed standards of cost, efficiency, accuracy and on-time distribution. Implements new procedures to improve operational effectiveness and provides performance reports for management as required. Acts as a proactive member of the Sales resource team in the provision of Customer service solutions. This position will act as the leader amongst the Supervisor team.

How will you contribute to the success of DHL?

Recruits, orients, trains, schedules, manages and recommends discipline for all frontline unionized and salaried staff.
Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
Ensures timely and accurate handling, inclusive of scanning and GSOP compliance, of incoming and or outgoing freight daily, in accordance with established standards and procedures.
Completes accurate and timely reports for management as required (staffing schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, health and safety, load quality, DF Compliance, regulatory reporting, etc).
Ensures successful implementation & continued application of AQCC, process enhancements, driving continuous improvement, etc.
Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate frontline unionized and salaried staff.
Ensures sufficient staff resources, materials and supplies on hand always.
Ensures warehouse is organized and set up for successful operations and manages successful shift exchanges.
Maintains equipment, in safe, efficient operating condition always.
Establishes/maintains a proactive programs in compliance with regulatory bodies, legislative requirements, and the collective agreement.
Investigates employee complaints/grievances, prepares written replies and liaisons with Employee Relations, Operations Manger, and Sr. Gateway Operations Manager re: final responses.
Establishes/maintains a proactive security program to safeguard the company’s physical assets.
Implements & follows up on Customer Service solutions as determined by COG / Sales resource team.
Identifies/tracks/adjusts operation to meet service standards by auditing & measuring productivity and results.
Updates operations, customer service, and sales management on issues as required, and address complaints and escalations in a professional expedient manner.
Performs other assignments like managing daily operations and stake holder management in the absence of Operations Managers.
Identifies and addresses root causes for service failures.
Ensures staff overtime/ costs is within approved budget.
Ensures compliance with, CBSA, Transport Canada, IATA, CLC, OHSE, and other regulatory bodies as needed.

· Complete initial and continuous training on the CIS Medical Express Awareness, CIS Awareness trainings, and GDP principles; such training is to be proactively monitored to adhere to completion by staff/contractors as applicable

· Have a complete understanding of the Global SOP, Life Science GDP Policy, and Standards to be able to perform PD, GEMBA, self-assessment, and act as required within their facility, with staff and sub-contractors as applicable.

· Action and drive any corrective actions for compliance, continuous improvements for GDP as noted in GRID or as raised to the facility via WMX Support teams, customers, or others.

· All subcontracting activities that may affect GDP compliance and overall quality assurance in their area of responsibility are monitored

· GDP-related tasks, documents, and records are adhered to where applicable

· Follow compliance with local regulatory requirements related to GDP

· Any delegated responsibilities are documented for accountability

· Lead as required for the agreed Customer onsite meeting and the Customer requested audit

Do you have what it takes?

Excellent interpersonal skills.
Proven communication skills - written & oral
Demonstrated leadership, analysis & problem-solving skills.
Very good PC skills (Office suite of applications, Word, Excel, Outlook, PowerPoint).
Working knowledge/interpretation of Collective Agreements & Occupational Health & Safety Act.
Demonstrated drive, initiative & flexibility to ensure task completion.
Demonstrated time management & organization skills.
College or University designation in an appropriate discipline.
Manage multiple activities/deadlines.
Demonstrated leadership skills.
Demonstrated ability to be assertive.
3 years’ warehouse/on road operations experience in courier industry.
Knowledge & compliance with Dangerous Goods/WHMIS special handling procedures.
Prior working experience with quality/process improvement initiatives.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal check for all countries lived in for the past 5 years and other background check to qualify for the position.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

Internal Transfer Application Form Link: Internal Transfer Application Form (Employee) – Fill out for

Acknowledgment

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More about this job

Responsibilities

The Sr Operations Supervisor provides hands-on management of frontline staff to ensure efficient, accurate, and on-time processing of freight and packages. They are responsible for implementing operational strategies, maintaining regulatory compliance, and driving continuous improvement within the warehouse facility.

Requirements

Candidates must have at least 3 years of warehouse or courier operations experience and a college or university designation. Strong leadership, communication, and PC skills are required, along with knowledge of health and safety regulations and dangerous goods handling.

Skills

Operations management
Leadership
Problem-solving
Team management
Process improvement
Warehouse operations
Logistics
Communication skills
Time management
Regulatory compliance
Dangerous goods handling
Performance reporting
Staff training
Budget management
Interpersonal skills
Microsoft Office

Benefits

Programs and services for personal life

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Warehouse operations
Courier industry
Operations management
Dangerous goods
WHMIS
GDP principles
Regulatory compliance
CBSA
Transport Canada
IATA
Continuous improvement
Performance reporting
Staff scheduling
Inventory management
Security program
Customer service
Process enhancement
Health and safety
Collective agreement
Microsoft Office
Leadership
Problem-solving
Time management
Operational effectiveness
Freight handling
Quality assurance
Stakeholder management
Budgeting
Auditing

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