Jobs in Canada

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Added 52 mins ago
WC
(CAN) Associé, cosmétiques
Walmart Canada
Val-d'Or, QC
- Full-time
Claims, Returns, and Asset Protection Support
Added 52 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Temiskaming Shores, ON
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 53 mins ago
WC
(CAN) Customer Service Desk Associate
Walmart Canada
Timmins, ON
- Full-time
Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
Added 53 mins ago
WC
Health and Beauty Team Associate
Walmart Canada
Olds, AB
- Contract
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 53 mins ago
WC
(CAN) Produce Department Manager
Walmart Canada
Langley (District), BC · Langley, BC
- Full-time
…customers, managing inventory and merchandising programs, handling claims and returns, and completing necessary paperwork related to inventory and…
Added 53 mins ago
N
Shipping Rep
NPAworldwide
Brampton, ON
- Full-time
Added 53 mins ago
WC
(CAN) Produce Department Manager
Walmart Canada
Westbank, BC
- Full-time
…customers, managing inventory and merchandising programs, handling claims and returns, and completing necessary paperwork related to inventory and…
Added 53 mins ago
WC
Consumables Associate
Walmart Canada
Fort Saskatchewan, AB
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 53 mins ago
WC
Consumables Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 1 hour ago
YM
District Sales Manager
YAMAHA MOTOR CANADA LTD.
Toronto, ON · North York, ON
- Full-time
…the dealer staff has a solid understanding and how to submit claims. Discuss unique opportunities with your RSM and NSM. Report knowledge of current and/or potential B2B…
Added 1 hour ago
W
Consumables Associate
Walmart
Edmonton, AB
- Part-time
5. Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 1 hour ago
FS
Director, Fraud Supervision
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
Support supervisory reviews involving insurer fraud controls, governance, reporting practices, and claims management activities.
Added 1 hour ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
…testing and validation strategy based on risks and product…
Added 1 hour ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
Participate in project design reviews and risk assessments and develop testing and validation strategy based on risks and product claims
Added 1 hour ago
HH
Human Resources Manager
Highbridge Human Capital
Brantford, ON
- $90,000 to $120,000 CAD / year
- Full-time
Manage disability claims, workplace accommodations and safe return-to-work programs
Added 1 hour ago
MI
Life Insurance Administrator
Masters Insurance
Vaughan, ON
- Full-time
…insurers to provide tailored coverage options and prompt, reliable claims…
Added 1 hour ago
MI
Account Associate, Commercial Insurance
Masters Insurance
Remote, Canada
- Full-time
- Remote
…insurers to provide tailored coverage options and prompt, reliable claims…
Added 1 hour ago
HH
Human Resources Manager
Highbridge Human Capital
Brantford, ON
- $90,000 to $120,000 CAD / year
- Full-time
Manage disability claims, workplace accommodations and safe return-to-work programs.
Added 1 hour ago
O
Senior/Staff Software Engineer - Tech Lead
OpenMined
Remote, Canada
- $126,000 to $188,000 USD / year
- Contract
- Remote
…supporting benchmark evaluations for fusion models. Today, claims that the newest solo LLM beats the others are everywhere, and almost none of them can be checked or compared with the…
Added 1 hour ago
Manager, Scheduling
Aecon
Calgary, AB
Added 2 hours ago
AC
Claims Advisor Auto
Allstate Canada
Canada
- Full-time
Investigate complex automobile claims (i.e.: impaired, unlisted operator or non-drivable) and determine coverage and liability
Added 2 hours ago
HR
Warranty Field Lead
Hopewell Residential
Calgary, AB
- Full-time
Added 2 hours ago
FR
National Warranty Writer
Fraserway RV
Abbotsford, BC
- Full-time
If you have experience processing warranty claims in the RV, automotive, heavy truck, agricultural equipment, powersports, or related industries, we'd love to hear from you.
Added 2 hours ago
DC
Payroll & Benefits Specialist
DIVERSEcity Community Resources Society
Surrey, BC
- Part-time
Added 2 hours ago
OH
Associate - Employment & Labour - 2 to 5 Year of Call
Osler, Hoskin & Harcourt LLP
Vancouver, BC
- Full-time
structuring employee dismissals/layoffs and responding to wrongful/constructive dismissal claims;

DHL Express

Area Operations Manager Eastern Region

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: Min. 3-5 year’s management experience in a service-related organization.
Posting language: English
Posted: Oct 30, 2026

Original job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express currently has an opening for an Area Operations Manager for the Eastern Region. You will lead and direct all phases of the Company’s Operations within the provinces of Quebec and Nova Scotia, to ensure that the planned performance objectives, as detailed by the strategic plan, cost controls and revenue targets are met. This leader will also act as a proactive member of the Sales resource team in the provision of Customer service solutions.

Reporting to Sr. Director of Engineering and Ground Operations for DHL Express Canada and based in Lachine, the leader who can thrive in this role will manage every aspect of local Operations. You will identify and recommend process or cost improvements and execute the Operations strategy for your area. You will identify, propose and influence business solutions; expand usage of ecommerce tools; manage telecoms; and handle recovery procedures in case of IT incidents.

You will play an active role in supporting the Sr. Director – Engineering & Ground Operations and your functional colleagues as a member of the Canadian Operations Leadership team.

How will you contribute to the success of DHL?

Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatching & claims, including missed pick-ups; scanning compliance; and overall service quality
Responsibility for the cost optimization of the Region including locations in Lachine, Mirabel, Quebec City and Halifax
Manage employee/labour relations through appropriate application of Collective Agreement
Manage all local Human Resources issues in alignment with Human Resources team
Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance – P&D; on-hand; linking multi-piece shipments; transfer to agents
Monitor & Improve EBIT through profitable revenue growth, management of P.U.D. costs, handling; and on-time data entry
Assist in the development of the long- & short-range service centre objectives and plans for attainment
Prepare service center, profit plan, and submit for approval and execution.
Identify & track route service standards and adjust operation as required, i.e., driver cost/shipment., stops/hour, driver load & departure times.
Implement continuous improvement initiatives
Manage special projects as agreed with the Vice President.
Leading as a Successful 21st Century Manager
As a leader in DHL Express, you will:
- Provide leadership, through appropriate decision-making, communication, and motivation, to get service centre management and staff to effectively perform their duties and provide qualified people for advancement
- Organize, assign responsibility and develop, through training & counseling, competent branch staff, providing opportunities for growth and promotion
- Ensure staff compliance with established Company standards, policies and procedures,
- i.e., workplace conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WCB
- Keep informed on general business conditions and activities of current and potential competitors
- Where applicable and as required, travel to and manage outlying depots
- Professional development and solid career advancement opportunities – we want you to grow within DHL!

Do you have what it takes?

5 to 7 years of management experience in a medium to large service company (preferably in transportation)
Post-secondary courses in appropriate disciplines.
Bilingual French and English
Excellent interpersonal skills.
Proven experience and success in leadership positions.
Demonstrated general accounting, finance & administration experience.
Good communication skills - written & verbal.
Demonstrated ability to manage multiple tasks/priorities.
Implemented measurements & strategies to attain goals within time constraints.
Min. 3-5 year’s management experience in a service-related organization.
Proven work experience in a union environment and negotiation skills.
Demonstrated analysis & problem-solving skills.
Word processing & spreadsheet experience.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal background check, and other background checks in order to qualify for the position.

We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce

Apply About employer

More about this job

Responsibilities

Lead operations across Quebec and Nova Scotia, overseeing service quality, on-time delivery, cost optimization, employee relations, and regional financial performance. Develop and execute operational plans, improve processes and technology use, manage local teams and projects, and support customer service solutions.

Requirements

Candidates should have 5–7 years of management experience in a medium-to-large service company, preferably transportation, along with post-secondary coursework in a relevant discipline. Requirements also include French-English bilingualism, union-environment and negotiation experience, leadership, financial and administrative knowledge, strong communication and analytical skills, and proficiency with word processing and spreadsheets.

Skills

Operations Management
Leadership
Customer Service
Cost Optimization
Financial Management
Budgeting
Labor Relations
Human Resources Management
Continuous Improvement
Project Management
Route Planning
Performance Measurement
Negotiation
Problem-Solving
French-English Bilingual Communication

Benefits

Competitive Compensation
Professional Development
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

DHL Express
Operations Strategy
Service Centre Management
Customer Service
On-Time Delivery
Tracing
Dispatching
Claims
Missed Pick-Ups
Scanning Compliance
Track And Trace
Cost Optimization
Profitable Revenue Growth
EBIT
P.U.D. Costs
Service Centre Profit Plan
Route Service Standards
Continuous Improvement
Collective Agreement
Labor Relations
Occupational Health And Safety
Transport Of Dangerous Goods
WCB
Ecommerce Tools
Telecommunications
IT Incident Recovery
Word Processing
Spreadsheets

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