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Added 5 mins ago
MO
Credit Operations Specialist
Meridian OneCap Credit Corp.
Toronto, ON · Etobicoke, ON
- Full-time
Meridian OneCap Credit Corp is an equipment and finance company providing a broad range of financial services to businesses throughout Canada. Our parent, Meridian Credit Union, has over 70…
Added 5 mins ago
Talent Acquisition & HR Coordinator
Destination Canada
Vancouver, BC
Reporting to the HR Director, you'll help us attract and hire great people, supporting our talent acquisition lead throughout the recruitment process while also taking the lead on…
Added 5 mins ago
Senior Manager, Pharmacy Operations
Bayshore
Markham, ON
Reporting to the Director of Pharmacy Operations, the Senior Manager, Pharmacy Operations will serve as the on-site Designated Manager under the Ontario College of Pharmacists (OCP). This…
Added 5 mins ago
TM
Receptionist - Wellness
The Mustard SEED Society
Kamloops, BC
- Full-time
Reporting to: Senior Director, Health and Wellness
Added 5 mins ago
TG
Sales Account Manager
Tri-Mach Group (TMG)
Elmira, ON
- $65,000 to $72,000 CAD / year
- Full-time
…stainless steel solutions, specializing in custom equipment and services for the food, beverage, and pharmaceutical industries. For over 30 years, Tri-Mach has remained passionate about…
Added 5 mins ago
NB
Advisor
National Bank of Canada
Montreal, QC
- Temporary
Within the Corporate Operations sector, you are part of a team of 25 colleagues and report to the team Director. Our team stands out for its expertise, quality, and the complexity of…
Added 5 mins ago
T
Chief Growth Officer
TechBlocks
Vaughan, ON
- Full-time
Almost everything we do is custom product and platform development on Azure, AWS and Google Cloud - not package configuration, not managed services, not ticket queues.
Added 5 mins ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…technology-enabled business solutions. Reporting to the Sr. Director, PPO, this role will translate complex business needs into structured requirements, improve business processes, support…
Added 20 mins ago
C
Director, Project Deveopment (Quebec & Atlantic Canada)
Corix
Montreal, QC
- Other
Corix is expanding its district energy presence in Quebec. Reporting to the Vice President, Project Development and based in Montreal, this role serves as Corix’s senior representative in…
Added 20 mins ago
Health Care Aide - Casual
Optima Living
Medicine Hat, AB
Reporting to the Director of Care, working under the leadership of a Registered Nurse or Licensed Practical Nurse, the Heath Care Aide assists residents with all activities of daily living…
Added 20 mins ago
Business Performance Analyst
Infrastructure Ontario
Toronto, ON
Infrastructure Ontario (IO), an Ontario crown corporation, provides a wide range of services to support the Ontario government’s initiative to modernize and maximize the value of public…
Added 20 mins ago
Lead Building Operator
Abilities Centre
Whitby, ON
…and that’s okay! We are committed to the ongoing learning and development of our employees and gladly provide on-the-job training and mentorship. Unless it says required (bolded for…
Added 20 mins ago
KS
Retail Contingent
kate spade new york
Ottawa, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 20 mins ago
Operations Manager, School of Skilled Trades and Apprenticeship
Mohawk College
Hamilton, ON
The incumbent also serves as the primary point of contact for the Ministry of Labour, Immigration, Training and Skills Development (MLITSD) on matters related to apprenticeship enrolment,…
Added 20 mins ago
DT
Account Manager
Direct Travel
Canada
- Full-time
This role will work closely with the Canada West/Ontario Account Management team and report to the Senior Director of Account Management.
Added 20 mins ago
LR
Director Strategy Operations
Leap Recruitment Partners
Toronto, ON
- Full-time
Leap Recruitment Partners is actively seeking a dynamic Director, Operations & Strategy on behalf of a valued client, a leading national provider of independent medical assessments and…
Added 20 mins ago
BF
Director Communications & Engagement
BC Financial Services Authority
Vancouver, BC
- $150,761 to $188,451 CAD / year
- Full-time
The Director, Communications & Engagement is BCFSA's enterprise leader for communications, engagement, reputation, confidence-building, and communications and engagement capability.…
Added 20 mins ago
CU
Managing Director, Regulatory Enablement
Credit Union Deposit Guarantee Corporation (Alberta)
AB · Greater Edmonton Metropolitan Area
- Full-time
Reporting to an Executive, the Managing Director, Regulatory Enablement leads the delivery and refinement of CUDGC’s prudential regulatory policies and approaches, standards and guidance…
Added 35 mins ago
BC
Director of Real Estate
Broccolini Construction Inc.
ON · Ottawa, Ontario
- Full-time
Broccolini is a family-owned, single-source provider of construction, development and real-estate services. Our company caters to the industrial, commercial and residential markets in…
Added 35 mins ago
BC
Directeur(trice) Préconstruction, Résidentiel | Pre Construction Director, Residential
Broccolini Construction Inc.
Montreal, QC
- Full-time
Broccolini est une entreprise familiale intégrée offrant des services en construction, développement et immobilier à travers le Canada, dans les secteurs industriel, commercial et…
Added 35 mins ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Participates in strategic operational initiatives, project planning, clinical services development and the development of short and long term tactical clinical, operational or service…
Added 35 mins ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Participates in strategic operational initiatives, project planning, clinical services development and the development of short and long term tactical clinical, operational or service…
Added 35 mins ago
P
Director, Data Enablement
PwC
Toronto, ON
- Full-time
A career within Consulting services provides the opportunity to help clients transform their businesses through data, analytics, and emerging technologies. As a Director, Data Enablement,…
Added 35 mins ago
OH
Lead, Capacity, Access and Flow
Ontario Health
Kingston, ON · Ottawa, ON · Peterborough, ON · Port Hope, ON · Whitby, ON
- Full-time
Conseiller les équipes Santé Ontario, les fournisseurs de services de santé et les partenaires du système sur les possibilités de faire progresser les objectifs stratégiques.
Added 35 mins ago
UO
HR Manager
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Administration Central Services | Department of Family Practice | Faculty of Medicine

DHL Express

Area Operations Manager Eastern Region

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: Min. 3-5 year’s management experience in a service-related organization.
Posting language: English
Posted: Oct 30, 2026

Original job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express currently has an opening for an Area Operations Manager for the Eastern Region. You will lead and direct all phases of the Company’s Operations within the provinces of Quebec and Nova Scotia, to ensure that the planned performance objectives, as detailed by the strategic plan, cost controls and revenue targets are met. This leader will also act as a proactive member of the Sales resource team in the provision of Customer service solutions.

Reporting to Sr. Director of Engineering and Ground Operations for DHL Express Canada and based in Lachine, the leader who can thrive in this role will manage every aspect of local Operations. You will identify and recommend process or cost improvements and execute the Operations strategy for your area. You will identify, propose and influence business solutions; expand usage of ecommerce tools; manage telecoms; and handle recovery procedures in case of IT incidents.

You will play an active role in supporting the Sr. Director – Engineering & Ground Operations and your functional colleagues as a member of the Canadian Operations Leadership team.

How will you contribute to the success of DHL?

Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatching & claims, including missed pick-ups; scanning compliance; and overall service quality
Responsibility for the cost optimization of the Region including locations in Lachine, Mirabel, Quebec City and Halifax
Manage employee/labour relations through appropriate application of Collective Agreement
Manage all local Human Resources issues in alignment with Human Resources team
Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance – P&D; on-hand; linking multi-piece shipments; transfer to agents
Monitor & Improve EBIT through profitable revenue growth, management of P.U.D. costs, handling; and on-time data entry
Assist in the development of the long- & short-range service centre objectives and plans for attainment
Prepare service center, profit plan, and submit for approval and execution.
Identify & track route service standards and adjust operation as required, i.e., driver cost/shipment., stops/hour, driver load & departure times.
Implement continuous improvement initiatives
Manage special projects as agreed with the Vice President.
Leading as a Successful 21st Century Manager
As a leader in DHL Express, you will:
- Provide leadership, through appropriate decision-making, communication, and motivation, to get service centre management and staff to effectively perform their duties and provide qualified people for advancement
- Organize, assign responsibility and develop, through training & counseling, competent branch staff, providing opportunities for growth and promotion
- Ensure staff compliance with established Company standards, policies and procedures,
- i.e., workplace conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WCB
- Keep informed on general business conditions and activities of current and potential competitors
- Where applicable and as required, travel to and manage outlying depots
- Professional development and solid career advancement opportunities – we want you to grow within DHL!

Do you have what it takes?

5 to 7 years of management experience in a medium to large service company (preferably in transportation)
Post-secondary courses in appropriate disciplines.
Bilingual French and English
Excellent interpersonal skills.
Proven experience and success in leadership positions.
Demonstrated general accounting, finance & administration experience.
Good communication skills - written & verbal.
Demonstrated ability to manage multiple tasks/priorities.
Implemented measurements & strategies to attain goals within time constraints.
Min. 3-5 year’s management experience in a service-related organization.
Proven work experience in a union environment and negotiation skills.
Demonstrated analysis & problem-solving skills.
Word processing & spreadsheet experience.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal background check, and other background checks in order to qualify for the position.

We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce

Apply About employer

More about this job

Responsibilities

Lead operations across Quebec and Nova Scotia, overseeing service quality, on-time delivery, cost optimization, employee relations, and regional financial performance. Develop and execute operational plans, improve processes and technology use, manage local teams and projects, and support customer service solutions.

Requirements

Candidates should have 5–7 years of management experience in a medium-to-large service company, preferably transportation, along with post-secondary coursework in a relevant discipline. Requirements also include French-English bilingualism, union-environment and negotiation experience, leadership, financial and administrative knowledge, strong communication and analytical skills, and proficiency with word processing and spreadsheets.

Skills

Operations Management
Leadership
Customer Service
Cost Optimization
Financial Management
Budgeting
Labor Relations
Human Resources Management
Continuous Improvement
Project Management
Route Planning
Performance Measurement
Negotiation
Problem-Solving
French-English Bilingual Communication

Benefits

Competitive Compensation
Professional Development
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

DHL Express
Operations Strategy
Service Centre Management
Customer Service
On-Time Delivery
Tracing
Dispatching
Claims
Missed Pick-Ups
Scanning Compliance
Track And Trace
Cost Optimization
Profitable Revenue Growth
EBIT
P.U.D. Costs
Service Centre Profit Plan
Route Service Standards
Continuous Improvement
Collective Agreement
Labor Relations
Occupational Health And Safety
Transport Of Dangerous Goods
WCB
Ecommerce Tools
Telecommunications
IT Incident Recovery
Word Processing
Spreadsheets

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