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Added 1 min ago
BU
Supervisor, Facilities Services & Trades Safety
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to the Director, Utilities and Services, the Facilities Services and Trades Safety Supervisor provides leadership and coordination of Facilities Management trades operations,…
Added 1 min ago
M
Senior Manager, Commercial Management
Metrolinx
Canada
- Full-time
We’re looking for a Senior Manager, Commercial Management to lead and provide commercial oversight for diverse projects within the Stations portfolio at various stages of the delivery…
Added 1 min ago
SH
Manager, Analytics, Revenue, and Software Development
Scarborough Health Network
EO Head Office
- Full-time
Oversee the delivery of reports, dashboards, extracts and data feeds to member hospitals, ensuring data accuracy, timeliness and quality
Added 1 min ago
Project Manager
Zulu Alpha Kilo
Toronto, ON
Build Better Ways of Working: Work closely with the Creative Operations Director and Managing Director to improve project workflows, templates and processes. Lead project wrap-ups to…
Added 1 min ago
G
Directeur(trice) / Director - Digital Platforms & Delivery Excellence
Genetec
Montreal, QC
- Full-time
Favoriser une culture collaborative et axée sur le service, fondée sur le partenariat, l'accom
Added 1 min ago
GR
Resource Planner
Grand River Conservation Authority
Cambridge, ON
- $46.92 to $56.31 CAD / hour
- Full-time
permit applications and internal service delivery standards for title clearances, general requests, etc.
Added 16 mins ago
Workplace Services LeadWest/Canada
WPP
Toronto, ON
Day-to-day operational delivery and the direction, supervision and management of service-provider personnel remain the responsibility of the applicable service provider.
Added 16 mins ago
ML
Logistics Associate Part Time
MAPLE LEAF LOUNGE
Toronto, ON
- Part-time
Coordinates the acceptance and review of all deliveries based on current service requirements
Added 16 mins ago
RB
Director, Enterprise Integration Services – OneRBC: CNB Integration
Royal Bank of Canada
Toronto, ON
- Full-time
Join RBC's US CIO Technology Strategy and Architecture team as Director, Enterprise Integration Services for the OneRBC: CNB Integration program - a transformational, multi-year initiative…
Added 16 mins ago
UH
Clinical Coordinator
University Health Network
Toronto, ON
- Full-time
UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western…
Added 32 mins ago
DS
Payroll Manager
Delta School District 37, British Columbia
Delta, BC
- Full-time
Identify and implement process improvements to streamline payroll operations, reduce errors, and improve service delivery.
Added 46 mins ago
Director of Digital Operations
Sonance Wealth Partners
Toronto, ON
We are hiring our first in-house technology leader to keep our systems reliable, secure and effective as we grow. This is a hands-on role. You will translate business needs into action,…
Added 46 mins ago
UO
Senior Program Assistant, Medical Education – Division of Neonatology
University of British Columbia
Vancouver, BC · PHSA | BC Children's Hospital - Ambulatory Care Building (BCCHA)
- $5,027 to $5,413 CAD / month
- Full-time
Reports jointly to the Director of the Fellowship Program and the Division Head. Receives operational direction from the Program Manager, Medical Education. The Business Manager, Division…
Added 1 hour ago
OP
District Manager
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Sault Ste. Marie, ON
- $110,638 to $155,942 CAD / year
- Full-time
Sylvain Lévesque became the Regional Director for the Northeast Region in February 2021. Sylvain started his career with the ministry in Kirkland District as a Project Forester in 1990,…
Added 1 hour ago
BC
Coordinator, Digital Operations & Program Management
BFL CANADA
Montreal, QC
- Full-time
The Coordinator, Digital Operations & Program Management contributes to the quality, reliability, and effective delivery of Digital operations, platforms, and programs.
Added 1 hour ago
M
Project Delivery Director - Fare Payment Modernization
Masabi
Remote, Canada
- Full-time
- Remote
// Masabi is seeking an experienced Lead Program Manager to lead the end-to-end implementation and delivery of a major, multi-year transit technology modernization program in North America.…
Added 1 hour ago
E
Revenue Enablement Senior Manager/Director
EcoVadis
Toronto, ON
- Full-time
…Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their…
Added 1 hour ago
UH
Senior Director, Redevelopment
University Health Network
Toronto, ON
- Full-time
The Senior Director, Redevelopment provides strategic leadership for UHN’s Master Plan and capital redevelopment initiatives across multiple sites, ensuring alignment with the…
Added 1 hour ago
E
Revenue Enablement Senior Manager/Director
EcoVadis
Toronto, ON
- Full-time
…Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their…
Added 1 hour ago
DE
Area Operations Manager Eastern Region
DHL Express
Montreal, QC
- Full-time
Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatching & claims, including missed pick-ups; scanning compliance; and…
Added 1 hour ago
M
Senior Manager, Technology Operations Centre
Moneris
Toronto, ON
- Full-time
The Senior Manager, Technology Operations Centre is responsible for leading the delivery of 24/7/365 technology operations, monitoring, observability, and incident management capabilities…
Added 1 hour ago
OP
Production and Warehouse Supervisor
ORA Partenaires
Winnipeg, MB
- Full-time
The Production and Warehouse Supervisor reports directly to the Director of Operations, Quebec–Atlantic, at Catalys Lubricants.
Added 1 hour ago
B
Regional Operations Manager, Cleaning Services
BGIS
MB · Manitoba, Canada
- Part-time
Job Summary: Under the general supervision of the Regional Director of Operations the Regional Manager performs a variety of management tasks with emphasis on customer satisfaction and…
Added 1 hour ago
UH
Senior Director, Redevelopment
University Health Network
Toronto, ON
- Full-time
The Senior Director, Redevelopment provides strategic leadership for UHN’s Master Plan and capital redevelopment initiatives across multiple sites, ensuring alignment with the…
Added 1 hour ago
S
Director – East Harbor
SYSTRA
Toronto, ON
- Full-time
Leads a high performing team in the delivery of station infrastructure projects on behalf of the VP GO Expansion Stations Capital Delivery, encompassing construction, commissioning, and…

DHL Express

Area Operations Manager Eastern Region

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: Min. 3-5 year’s management experience in a service-related organization.
Posting language: English
Posted: Oct 30, 2026

Original job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express currently has an opening for an Area Operations Manager for the Eastern Region. You will lead and direct all phases of the Company’s Operations within the provinces of Quebec and Nova Scotia, to ensure that the planned performance objectives, as detailed by the strategic plan, cost controls and revenue targets are met. This leader will also act as a proactive member of the Sales resource team in the provision of Customer service solutions.

Reporting to Sr. Director of Engineering and Ground Operations for DHL Express Canada and based in Lachine, the leader who can thrive in this role will manage every aspect of local Operations. You will identify and recommend process or cost improvements and execute the Operations strategy for your area. You will identify, propose and influence business solutions; expand usage of ecommerce tools; manage telecoms; and handle recovery procedures in case of IT incidents.

You will play an active role in supporting the Sr. Director – Engineering & Ground Operations and your functional colleagues as a member of the Canadian Operations Leadership team.

How will you contribute to the success of DHL?

Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatching & claims, including missed pick-ups; scanning compliance; and overall service quality
Responsibility for the cost optimization of the Region including locations in Lachine, Mirabel, Quebec City and Halifax
Manage employee/labour relations through appropriate application of Collective Agreement
Manage all local Human Resources issues in alignment with Human Resources team
Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance – P&D; on-hand; linking multi-piece shipments; transfer to agents
Monitor & Improve EBIT through profitable revenue growth, management of P.U.D. costs, handling; and on-time data entry
Assist in the development of the long- & short-range service centre objectives and plans for attainment
Prepare service center, profit plan, and submit for approval and execution.
Identify & track route service standards and adjust operation as required, i.e., driver cost/shipment., stops/hour, driver load & departure times.
Implement continuous improvement initiatives
Manage special projects as agreed with the Vice President.
Leading as a Successful 21st Century Manager
As a leader in DHL Express, you will:
- Provide leadership, through appropriate decision-making, communication, and motivation, to get service centre management and staff to effectively perform their duties and provide qualified people for advancement
- Organize, assign responsibility and develop, through training & counseling, competent branch staff, providing opportunities for growth and promotion
- Ensure staff compliance with established Company standards, policies and procedures,
- i.e., workplace conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WCB
- Keep informed on general business conditions and activities of current and potential competitors
- Where applicable and as required, travel to and manage outlying depots
- Professional development and solid career advancement opportunities – we want you to grow within DHL!

Do you have what it takes?

5 to 7 years of management experience in a medium to large service company (preferably in transportation)
Post-secondary courses in appropriate disciplines.
Bilingual French and English
Excellent interpersonal skills.
Proven experience and success in leadership positions.
Demonstrated general accounting, finance & administration experience.
Good communication skills - written & verbal.
Demonstrated ability to manage multiple tasks/priorities.
Implemented measurements & strategies to attain goals within time constraints.
Min. 3-5 year’s management experience in a service-related organization.
Proven work experience in a union environment and negotiation skills.
Demonstrated analysis & problem-solving skills.
Word processing & spreadsheet experience.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal background check, and other background checks in order to qualify for the position.

We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce

Apply About employer

More about this job

Responsibilities

Lead operations across Quebec and Nova Scotia, overseeing service quality, on-time delivery, cost optimization, employee relations, and regional financial performance. Develop and execute operational plans, improve processes and technology use, manage local teams and projects, and support customer service solutions.

Requirements

Candidates should have 5–7 years of management experience in a medium-to-large service company, preferably transportation, along with post-secondary coursework in a relevant discipline. Requirements also include French-English bilingualism, union-environment and negotiation experience, leadership, financial and administrative knowledge, strong communication and analytical skills, and proficiency with word processing and spreadsheets.

Skills

Operations Management
Leadership
Customer Service
Cost Optimization
Financial Management
Budgeting
Labor Relations
Human Resources Management
Continuous Improvement
Project Management
Route Planning
Performance Measurement
Negotiation
Problem-Solving
French-English Bilingual Communication

Benefits

Competitive Compensation
Professional Development
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

DHL Express
Operations Strategy
Service Centre Management
Customer Service
On-Time Delivery
Tracing
Dispatching
Claims
Missed Pick-Ups
Scanning Compliance
Track And Trace
Cost Optimization
Profitable Revenue Growth
EBIT
P.U.D. Costs
Service Centre Profit Plan
Route Service Standards
Continuous Improvement
Collective Agreement
Labor Relations
Occupational Health And Safety
Transport Of Dangerous Goods
WCB
Ecommerce Tools
Telecommunications
IT Incident Recovery
Word Processing
Spreadsheets

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