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Added 25 mins ago
IS
Project Manager
Information Services Corporation ISC
Regina, SK
- Full-time
Reporting to the Director, EPMO, this is an ideal opportunity for experienced Project Managers who can navigate complexity, translate business priorities into action, and build alignment…
Added 25 mins ago
B
Senior Director, Learning & Development
BGBx
Canada
- Full-time
Partner with functional leaders to create role-specific development programs across areas such as Account Services, Strategy, Consulting, Creative, Innovation, Project Management,…
Added 25 mins ago
TL
We’re Hiring – Counsel | Competence & Membership
The Law Society of Manitoba
Winnipeg, MB
- Full-time
…seeking a lawyer to support core regulatory processes, member services and advance key departmental…
Added 40 mins ago
Clinical Operations Manager
Canadian Mental Health Association BC Division
Vancouver, BC
Ensure clinical services meet professional, ethical, and regulatory standards and align with best and emerging practices in mental health care.
Added 40 mins ago
HC
RAI Coordinator LTC (#2026-NON-HM-327)
Hastings County
Belleville, ON
- Full-time
…Belleville, Ontario. This is a non-union position reporting to the Director of Nursing. The primary function of this position is to be implement, manage and maintain the RAI-MDS 2.0 in the…
Added 40 mins ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the a Integrated Director Laboratory Services, is responsible for the implementation, maintenance and improvement of the quality management system and Hospital Point of Care…
Added 55 mins ago
CB
Clinical Operations Manager
CMHA BC
Vancouver, BC
- Full-time
Ensure clinical services meet professional, ethical, and regulatory standards and align with best and emerging practices in mental health care.
Added 1 hour ago
MO
Credit Operations Specialist
Meridian OneCap Credit Corp.
Toronto, ON · Etobicoke, ON
- Full-time
Meridian OneCap Credit Corp is an equipment and finance company providing a broad range of financial services to businesses throughout Canada. Our parent, Meridian Credit Union, has over 70…
Added 1 hour ago
Talent Acquisition & HR Coordinator
Destination Canada
Vancouver, BC
Reporting to the HR Director, you'll help us attract and hire great people, supporting our talent acquisition lead throughout the recruitment process while also taking the lead on…
Added 1 hour ago
Senior Manager, Pharmacy Operations
Bayshore
Markham, ON
Reporting to the Director of Pharmacy Operations, the Senior Manager, Pharmacy Operations will serve as the on-site Designated Manager under the Ontario College of Pharmacists (OCP). This…
Added 1 hour ago
TG
Sales Account Manager
Tri-Mach Group (TMG)
Elmira, ON
- $65,000 to $72,000 CAD / year
- Full-time
…stainless steel solutions, specializing in custom equipment and services for the food, beverage, and pharmaceutical industries. For over 30 years, Tri-Mach has remained passionate about…
Added 1 hour ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 1 hour ago
C
Director, Project Deveopment (Quebec & Atlantic Canada)
Corix
Montreal, QC
- Other
Corix is expanding its district energy presence in Quebec. Reporting to the Vice President, Project Development and based in Montreal, this role serves as Corix’s senior representative in…
Added 1 hour ago
Business Performance Analyst
Infrastructure Ontario
Toronto, ON
Infrastructure Ontario (IO), an Ontario crown corporation, provides a wide range of services to support the Ontario government’s initiative to modernize and maximize the value of public…
Added 1 hour ago
EE
Senior Accountant
Element Event Solutions
Toronto, ON
- Full-time
Element Event Solutions, is Canada’s premier provider of tent and event services, orchestrating over 30,000 memorable events annually in partnership with top venues, caterers, planners,…
Added 1 hour ago
Operations Manager, School of Skilled Trades and Apprenticeship
Mohawk College
Hamilton, ON
Supports the Director, Academic Operations in the business planning process, including compiling supporting data and appendices, and submission of final and quarterly budget reports to Vice…
Added 1 hour ago
DT
Account Manager
Direct Travel
Canada
- Full-time
This role will work closely with the Canada West/Ontario Account Management team and report to the Senior Director of Account Management.
Added 1 hour ago
Director, Information Technology & Enterprise Systems
International Business University
Toronto, ON
Reporting directly to the CEO, the Director will serve as a strategic advisor to senior leadership and play a pivotal role in shaping the institution's technology roadmap, enterprise…
Added 1 hour ago
BC
Director of Real Estate
Broccolini Construction Inc.
ON · Ottawa, Ontario
- Full-time
Broccolini is a family-owned, single-source provider of construction, development and real-estate services. Our company caters to the industrial, commercial and residential markets in…
Added 1 hour ago
BC
Directeur(trice) Préconstruction, Résidentiel | Pre Construction Director, Residential
Broccolini Construction Inc.
Montreal, QC
- Full-time
Broccolini est une entreprise familiale intégrée offrant des services en construction, développement et immobilier à travers le Canada, dans les secteurs industriel, commercial et…
Added 1 hour ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Participates in strategic operational initiatives, project planning, clinical services development and the development of short and long term tactical clinical, operational or service…
Added 1 hour ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Participates in strategic operational initiatives, project planning, clinical services development and the development of short and long term tactical clinical, operational or service…
Added 1 hour ago
OH
Lead, Capacity, Access and Flow
Ontario Health
Kingston, ON · Ottawa, ON · Peterborough, ON · Port Hope, ON · Whitby, ON
- Full-time
Conseiller les équipes Santé Ontario, les fournisseurs de services de santé et les partenaires du système sur les possibilités de faire progresser les objectifs stratégiques.
Added 1 hour ago
BU
Supervisor, Facilities Services & Trades Safety
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to the Director, Utilities and Services, the Facilities Services and Trades Safety Supervisor provides leadership and coordination of Facilities Management trades operations,…
Added 1 hour ago
M
Senior Manager, Commercial Management
Metrolinx
Canada
- Full-time
…This includes stakeholder and vendor management, as well as project reporting. You will also provide commercial options and strategic advice to the Director, Commercial Management, and…

DHL Express

Area Operations Manager Eastern Region

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: Min. 3-5 year’s management experience in a service-related organization.
Posting language: English
Posted: Oct 30, 2026

Original job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express currently has an opening for an Area Operations Manager for the Eastern Region. You will lead and direct all phases of the Company’s Operations within the provinces of Quebec and Nova Scotia, to ensure that the planned performance objectives, as detailed by the strategic plan, cost controls and revenue targets are met. This leader will also act as a proactive member of the Sales resource team in the provision of Customer service solutions.

Reporting to Sr. Director of Engineering and Ground Operations for DHL Express Canada and based in Lachine, the leader who can thrive in this role will manage every aspect of local Operations. You will identify and recommend process or cost improvements and execute the Operations strategy for your area. You will identify, propose and influence business solutions; expand usage of ecommerce tools; manage telecoms; and handle recovery procedures in case of IT incidents.

You will play an active role in supporting the Sr. Director – Engineering & Ground Operations and your functional colleagues as a member of the Canadian Operations Leadership team.

How will you contribute to the success of DHL?

Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatching & claims, including missed pick-ups; scanning compliance; and overall service quality
Responsibility for the cost optimization of the Region including locations in Lachine, Mirabel, Quebec City and Halifax
Manage employee/labour relations through appropriate application of Collective Agreement
Manage all local Human Resources issues in alignment with Human Resources team
Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance – P&D; on-hand; linking multi-piece shipments; transfer to agents
Monitor & Improve EBIT through profitable revenue growth, management of P.U.D. costs, handling; and on-time data entry
Assist in the development of the long- & short-range service centre objectives and plans for attainment
Prepare service center, profit plan, and submit for approval and execution.
Identify & track route service standards and adjust operation as required, i.e., driver cost/shipment., stops/hour, driver load & departure times.
Implement continuous improvement initiatives
Manage special projects as agreed with the Vice President.
Leading as a Successful 21st Century Manager
As a leader in DHL Express, you will:
- Provide leadership, through appropriate decision-making, communication, and motivation, to get service centre management and staff to effectively perform their duties and provide qualified people for advancement
- Organize, assign responsibility and develop, through training & counseling, competent branch staff, providing opportunities for growth and promotion
- Ensure staff compliance with established Company standards, policies and procedures,
- i.e., workplace conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WCB
- Keep informed on general business conditions and activities of current and potential competitors
- Where applicable and as required, travel to and manage outlying depots
- Professional development and solid career advancement opportunities – we want you to grow within DHL!

Do you have what it takes?

5 to 7 years of management experience in a medium to large service company (preferably in transportation)
Post-secondary courses in appropriate disciplines.
Bilingual French and English
Excellent interpersonal skills.
Proven experience and success in leadership positions.
Demonstrated general accounting, finance & administration experience.
Good communication skills - written & verbal.
Demonstrated ability to manage multiple tasks/priorities.
Implemented measurements & strategies to attain goals within time constraints.
Min. 3-5 year’s management experience in a service-related organization.
Proven work experience in a union environment and negotiation skills.
Demonstrated analysis & problem-solving skills.
Word processing & spreadsheet experience.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal background check, and other background checks in order to qualify for the position.

We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce

Apply About employer

More about this job

Responsibilities

Lead operations across Quebec and Nova Scotia, overseeing service quality, on-time delivery, cost optimization, employee relations, and regional financial performance. Develop and execute operational plans, improve processes and technology use, manage local teams and projects, and support customer service solutions.

Requirements

Candidates should have 5–7 years of management experience in a medium-to-large service company, preferably transportation, along with post-secondary coursework in a relevant discipline. Requirements also include French-English bilingualism, union-environment and negotiation experience, leadership, financial and administrative knowledge, strong communication and analytical skills, and proficiency with word processing and spreadsheets.

Skills

Operations Management
Leadership
Customer Service
Cost Optimization
Financial Management
Budgeting
Labor Relations
Human Resources Management
Continuous Improvement
Project Management
Route Planning
Performance Measurement
Negotiation
Problem-Solving
French-English Bilingual Communication

Benefits

Competitive Compensation
Professional Development
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

DHL Express
Operations Strategy
Service Centre Management
Customer Service
On-Time Delivery
Tracing
Dispatching
Claims
Missed Pick-Ups
Scanning Compliance
Track And Trace
Cost Optimization
Profitable Revenue Growth
EBIT
P.U.D. Costs
Service Centre Profit Plan
Route Service Standards
Continuous Improvement
Collective Agreement
Labor Relations
Occupational Health And Safety
Transport Of Dangerous Goods
WCB
Ecommerce Tools
Telecommunications
IT Incident Recovery
Word Processing
Spreadsheets

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