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Added 8 mins ago
WC
Dairy Frozen Associate
Walmart Canada
Grand Falls-Windsor, NL
- Contract
Maintains a neat, clean, and hazard-free work area by removing debris, spills, and unnecessary items, and by following all Company policies and Health and Safety guidelines.
Added 8 mins ago
CH
Occupational, Health and Safety Coordinator
CMH Heli-Skiing & Summer Adventures
AB · Alberta, Canada
- Full-time
The Coordinator, Occupational Health and Safety plays an integral role in supporting the Health and Safety team, as well as the Manager, Occupational Health and Safety, to provide a great…
Added 8 mins ago
WC
(CAN) Grocery Associate
Walmart Canada
Corner Brook, NL
- Full-time
Follows food safety, handling, sanitation, and cleaning procedures to maintain a safe and hygienic work environment.
Added 8 mins ago
WC
Grocery Associate
Walmart Canada
Grand Falls-Windsor, NL
- Contract
Follows food safety, handling, sanitation, and cleaning procedures to maintain a safe and hygienic work environment.
Added 8 mins ago
WC
(CAN) Dairy Frozen Associate
Walmart Canada
Windsor, ON
- Full-time
Maintains a neat, clean, and hazard-free work area by removing debris, spills, and unnecessary items, and by following all Company policies and Health and Safety guidelines.
Added 8 mins ago
WC
(CAN) Préposé au stockage, fruits et légumes
Walmart Canada
MB · Saint-Laurent, MB
- Contract
Follows all Health and Safety policies to help maintain a safe and clean work environment.
Added 8 mins ago
WC
(CAN) Grocery Associate
Walmart Canada
Windsor, ON
- Full-time
Follows food safety, handling, sanitation, and cleaning procedures to maintain a safe and hygienic work environment.
Added 8 mins ago
WC
(CAN) Produce Stocker
Walmart Canada
Pembroke, ON
- Full-time
Follows all Health and Safety policies to help maintain a safe and clean work environment.
Added 8 mins ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 8 mins ago
WC
(CAN) Produce Stocker (Early Morning)
Walmart Canada
AB · Edmonton, AB
- Full-time
Follows all Health and Safety policies to help maintain a safe and clean work environment.
Added 8 mins ago
7
Store Crew
7-Eleven
AB · Edmonton, AB
- Full-time
…positions specifically tasked with food prep and foodservice safety. What you might not expect is the camaraderie of the store team and fun interactions with customers. Cashier, customer…
Added 8 mins ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 8 mins ago
T
Security Systems Installation Coordinator
Talencore
Markham, ON
- Full-time
A supportive, collaborative team environment where your contributions are valued
Added 8 mins ago
WC
(CAN) Produce Stocker
Walmart Canada
Oshawa, ON
- Full-time
Follows all Health and Safety policies to help maintain a safe and clean work environment.
Added 38 mins ago
Dishwasher
Banff Caribou Properties
Banff, AB
Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
Added 53 mins ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Airdrie, AB
- Full-time
Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment
Added 53 mins ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Airdrie, AB
- Full-time
Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment
Added 1 hour ago
L
Educator | Rideau Centre
lululemon
Ottawa, ON
- Full-time
Understand and adhere to people safety policies and procedures to maintain a safe work environment.
Added 1 hour ago
FH
Basin Glacial Waters Assistant Manager
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
Ensure the proper procedures in the operations of the facility for Health and Safety purposes
Added 1 hour ago
L
Seasonal Guest Experience Lead | Banff Avenue
lululemon
Banff, AB
- Full-time
…includes creating an equitable, inclusive and growth-focused environment for our…
Added 1 hour ago
S
Prepared Foods - Manager Home Meal Replacement
Sobeys
Saskatoon, SK
- Full-time
…level of customer service, food quality. Adhere to all Food Safety Protocols, Standard Operating Procedures, corporate policies and Health and Safety, and other programs and initiatives.…
Added 1 hour ago
L
Manager, Asset Protection & Safety, Global Fulfillment | Brampton, Ontario
lululemon
Brampton, ON
- Full-time
The Global Fulfillment Asset Protection & Health & Safety (AP‑H&S) team plays a business-critical role in protecting people, assets, and operations across the network. Through an integrated…
Added 1 hour ago
L
Educator | Promenades St-Bruno | Temps-Partiel
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Part-time
Understand and adhere to people safety policies and procedures to maintain a safe work environment.
Added 1 hour ago
VS
Dining Service Attendant (2026-10384)
Verve Senior Living
Mississauga, ON
- Part-time
Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System/Globally Harmonized System. This includes…
Added 1 hour ago
A
Second Cook, Flower & Wolf (Full-Time)
AccorHotel
Calgary, AB
- Full-time
Follow all food safety, sanitation, and hygiene standards in accordance with Alberta Health Services regulations and hotel policies.

DHL Express

Area Operations Manager Eastern Region

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: Min. 3-5 year’s management experience in a service-related organization.
Posting language: English
Posted: Oct 30, 2026

Original job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express currently has an opening for an Area Operations Manager for the Eastern Region. You will lead and direct all phases of the Company’s Operations within the provinces of Quebec and Nova Scotia, to ensure that the planned performance objectives, as detailed by the strategic plan, cost controls and revenue targets are met. This leader will also act as a proactive member of the Sales resource team in the provision of Customer service solutions.

Reporting to Sr. Director of Engineering and Ground Operations for DHL Express Canada and based in Lachine, the leader who can thrive in this role will manage every aspect of local Operations. You will identify and recommend process or cost improvements and execute the Operations strategy for your area. You will identify, propose and influence business solutions; expand usage of ecommerce tools; manage telecoms; and handle recovery procedures in case of IT incidents.

You will play an active role in supporting the Sr. Director – Engineering & Ground Operations and your functional colleagues as a member of the Canadian Operations Leadership team.

How will you contribute to the success of DHL?

Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatching & claims, including missed pick-ups; scanning compliance; and overall service quality
Responsibility for the cost optimization of the Region including locations in Lachine, Mirabel, Quebec City and Halifax
Manage employee/labour relations through appropriate application of Collective Agreement
Manage all local Human Resources issues in alignment with Human Resources team
Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance – P&D; on-hand; linking multi-piece shipments; transfer to agents
Monitor & Improve EBIT through profitable revenue growth, management of P.U.D. costs, handling; and on-time data entry
Assist in the development of the long- & short-range service centre objectives and plans for attainment
Prepare service center, profit plan, and submit for approval and execution.
Identify & track route service standards and adjust operation as required, i.e., driver cost/shipment., stops/hour, driver load & departure times.
Implement continuous improvement initiatives
Manage special projects as agreed with the Vice President.
Leading as a Successful 21st Century Manager
As a leader in DHL Express, you will:
- Provide leadership, through appropriate decision-making, communication, and motivation, to get service centre management and staff to effectively perform their duties and provide qualified people for advancement
- Organize, assign responsibility and develop, through training & counseling, competent branch staff, providing opportunities for growth and promotion
- Ensure staff compliance with established Company standards, policies and procedures,
- i.e., workplace conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WCB
- Keep informed on general business conditions and activities of current and potential competitors
- Where applicable and as required, travel to and manage outlying depots
- Professional development and solid career advancement opportunities – we want you to grow within DHL!

Do you have what it takes?

5 to 7 years of management experience in a medium to large service company (preferably in transportation)
Post-secondary courses in appropriate disciplines.
Bilingual French and English
Excellent interpersonal skills.
Proven experience and success in leadership positions.
Demonstrated general accounting, finance & administration experience.
Good communication skills - written & verbal.
Demonstrated ability to manage multiple tasks/priorities.
Implemented measurements & strategies to attain goals within time constraints.
Min. 3-5 year’s management experience in a service-related organization.
Proven work experience in a union environment and negotiation skills.
Demonstrated analysis & problem-solving skills.
Word processing & spreadsheet experience.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal background check, and other background checks in order to qualify for the position.

We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce

Apply About employer

More about this job

Responsibilities

Lead operations across Quebec and Nova Scotia, overseeing service quality, on-time delivery, cost optimization, employee relations, and regional financial performance. Develop and execute operational plans, improve processes and technology use, manage local teams and projects, and support customer service solutions.

Requirements

Candidates should have 5–7 years of management experience in a medium-to-large service company, preferably transportation, along with post-secondary coursework in a relevant discipline. Requirements also include French-English bilingualism, union-environment and negotiation experience, leadership, financial and administrative knowledge, strong communication and analytical skills, and proficiency with word processing and spreadsheets.

Skills

Operations Management
Leadership
Customer Service
Cost Optimization
Financial Management
Budgeting
Labor Relations
Human Resources Management
Continuous Improvement
Project Management
Route Planning
Performance Measurement
Negotiation
Problem-Solving
French-English Bilingual Communication

Benefits

Competitive Compensation
Professional Development
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

DHL Express
Operations Strategy
Service Centre Management
Customer Service
On-Time Delivery
Tracing
Dispatching
Claims
Missed Pick-Ups
Scanning Compliance
Track And Trace
Cost Optimization
Profitable Revenue Growth
EBIT
P.U.D. Costs
Service Centre Profit Plan
Route Service Standards
Continuous Improvement
Collective Agreement
Labor Relations
Occupational Health And Safety
Transport Of Dangerous Goods
WCB
Ecommerce Tools
Telecommunications
IT Incident Recovery
Word Processing
Spreadsheets

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