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Added 21 mins ago
U
Seasonal Driver Helper - Lasalle
UPS
Windsor, ON
- Temporary
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 21 mins ago
U
Seasonal Driver Helper - Lasalle
UPS
Windsor, ON
- Temporary
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 21 mins ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 21 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 21 mins ago
CC
Product Owner, Internet Product Lifecycle Management
Cogeco Connexion
Trois-Rivières, QC
- Full-time
…strategy for Cogeco and Breezeline. In this role, you will lead high-speed connectivity innovations across Fiber-to-the-Home (FTTH), DOCSIS, and Smart Wi-Fi while managing the end-to-end…
Added 21 mins ago
AE
Airport Engineer-in-Training
Associated Engineering
Calgary, AB
- Full-time
…expansion projects across Western Canada and the North. You will lead with a forward-thinking approach that promotes a team environment to improve overall group performance and client…
Added 21 mins ago
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Sr. Advisor, Procurement Operations
Nutrien
Calgary, AB
- Full-time
Foster a collaborative environment that empowers the team, enhances strategic skillsets, and maintains high service levels
Added 21 mins ago
CC
Product Owner, Internet Product Lifecycle Management
Cogeco Connexion
Burlington, ON
- Full-time
…strategy for Cogeco and Breezeline. In this role, you will lead high-speed connectivity innovations across Fiber-to-the-Home (FTTH), DOCSIS, and Smart Wi-Fi while managing the end-to-end…
Added 22 mins ago
HI
Patient Care Coordinator/LPN
Home Instead
Burnaby, BC
- Full-time
Collaborate with the care team, schedulers, and Care Pros to ensure seamless service delivery.
Added 22 mins ago
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Engineering Manager, Conversational AI
Pebl
Toronto, ON
- $154,000 to $195,000 CAD / year
- Full-time
…into action, you’ll help us scale faster, compete harder, and lead the future of global…
Added 22 mins ago
N
Sr. Advisor, Procurement Operations
Nutrien
Saskatoon, SK
- Full-time
Foster a collaborative environment that empowers the team, enhances strategic skillsets, and maintains high service levels
Added 22 mins ago
CW
General Manager, Home Services & Expansion
Centra Windows & Install Pros
Regina, SK
- $170,000 to $205,000 CAD / year
- Full-time
Lead Centra’s residential window and door expansion into Saskatchewan and Manitoba.
Added 22 mins ago
CW
General Manager, Home Services & Expansion
Centra Windows & Install Pros
Saskatoon, SK
- $170,000 to $205,000 CAD / year
- Full-time
Lead Centra’s residential window and door expansion into Saskatchewan and Manitoba.
Added 22 mins ago
CW
General Manager, Home Services & Expansion
Centra Windows & Install Pros
Winnipeg, MB
- $170,000 to $205,000 CAD / year
- Full-time
Lead Centra’s residential window and door expansion into Saskatchewan and Manitoba.
Added 22 mins ago
QP
Senior Manager, Portfolio Reporting – Real Estate Debt
QuadReal Property Group
Vancouver, BC
- Full-time
…are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both…
Added 37 mins ago
U
Seasonal Delivery Helper - Winnipeg Spin
UPS
Winnipeg, MB
- Full-time
Are you a hardworking, fast-learner, offering superior customer service skills that would like to deliver packages that matter? We want you to join our team. We are hiring delivery driver…
Added 37 mins ago
VC
Nurse Case Manager - Registered Nurse (RN) / Registered Psychiatric Nurse (RPN) - Home Health
Vancouver Coastal Health
Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Full-time
…Practitioner Partnerships as appropriate and in accordance with CHA service delivery model. Acts as a clinical resource for the interdisciplinary team by providing information based on…
Added 37 mins ago
VC
Mental Health and Substance Use Nurse - Registered Nurse (RN)/ Registered Psychiatric Nurse (RPN)
Vancouver Coastal Health
North Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Temporary
Demonstrated ability to participate in the development and delivery of educational programs and materials for clients and families based on education theories, principles and best practices.
Added 37 mins ago
PC
Financial Instruments Valuation and Market Risk Manager
Pwc Canada
Toronto, ON · Montreal, QC
- Full-time
Lead projects in valuation of Financial instruments, such as debt instruments with embedded derivatives, structured products, derivatives, and commodity contracts;
Added 51 mins ago
TS
TDS Operations Analyst III
TD Securities
Toronto, ON
- Full-time
Lead departmental projects: Drive process improvements, system enhancements, and risk mitigation initiatives for CDD operations.
Added 51 mins ago
C
Analyste fonctionnel Microsoft Dynamics CE / Power Platform
CGI
Montreal, QC
- Full-time
Lead the translation of high-level business requirements into functional specifications while ensuring effective communication with business stakeholders.
Added 51 mins ago
M
Commissioned Alberta Land Surveyor (ALS)
McElhanney
Grande Prairie, AB
- Full-time
The successful candidate will lead a variety of interesting and challenging regional survey projects, including Crown land surveys, road and utility infrastructure surveys, topographic…
Added 52 mins ago
CC
Vice-President, Academic and Research
Canadore College
North Bay, ON
- Full-time
…of programs and credentials. The successful candidate will lead academic planning and renewal, foster excellence in teaching and learning, and advance flexible educational pathways. A…
Added 52 mins ago
CC
President and Chief Executive Officer
Canadian College of Health Leaders - Northwestern Ontario Chapter
Arnprior, ON
- Full-time
…important next chapter. This is an exceptional opportunity to lead a respected and community-rooted healthcare organization through the development and implementation of its next strategic…
Added 52 mins ago
A
Sales Associate - Northland Volkswagen
AutoCanada
Calgary, AB
- $70,000 to $200,000 CAD / year
- Other
…loyal customer base and a reputation for exceptional customer service, integrity, and performance. As one of Calgary's most established Volkswagen dealerships, we've created a culture built…

DHL Express

Area Operations Manager Eastern Region

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: Min. 3-5 year’s management experience in a service-related organization.
Posting language: English
Posted: Oct 30, 2026

Original job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express currently has an opening for an Area Operations Manager for the Eastern Region. You will lead and direct all phases of the Company’s Operations within the provinces of Quebec and Nova Scotia, to ensure that the planned performance objectives, as detailed by the strategic plan, cost controls and revenue targets are met. This leader will also act as a proactive member of the Sales resource team in the provision of Customer service solutions.

Reporting to Sr. Director of Engineering and Ground Operations for DHL Express Canada and based in Lachine, the leader who can thrive in this role will manage every aspect of local Operations. You will identify and recommend process or cost improvements and execute the Operations strategy for your area. You will identify, propose and influence business solutions; expand usage of ecommerce tools; manage telecoms; and handle recovery procedures in case of IT incidents.

You will play an active role in supporting the Sr. Director – Engineering & Ground Operations and your functional colleagues as a member of the Canadian Operations Leadership team.

How will you contribute to the success of DHL?

Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatching & claims, including missed pick-ups; scanning compliance; and overall service quality
Responsibility for the cost optimization of the Region including locations in Lachine, Mirabel, Quebec City and Halifax
Manage employee/labour relations through appropriate application of Collective Agreement
Manage all local Human Resources issues in alignment with Human Resources team
Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance – P&D; on-hand; linking multi-piece shipments; transfer to agents
Monitor & Improve EBIT through profitable revenue growth, management of P.U.D. costs, handling; and on-time data entry
Assist in the development of the long- & short-range service centre objectives and plans for attainment
Prepare service center, profit plan, and submit for approval and execution.
Identify & track route service standards and adjust operation as required, i.e., driver cost/shipment., stops/hour, driver load & departure times.
Implement continuous improvement initiatives
Manage special projects as agreed with the Vice President.
Leading as a Successful 21st Century Manager
As a leader in DHL Express, you will:
- Provide leadership, through appropriate decision-making, communication, and motivation, to get service centre management and staff to effectively perform their duties and provide qualified people for advancement
- Organize, assign responsibility and develop, through training & counseling, competent branch staff, providing opportunities for growth and promotion
- Ensure staff compliance with established Company standards, policies and procedures,
- i.e., workplace conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WCB
- Keep informed on general business conditions and activities of current and potential competitors
- Where applicable and as required, travel to and manage outlying depots
- Professional development and solid career advancement opportunities – we want you to grow within DHL!

Do you have what it takes?

5 to 7 years of management experience in a medium to large service company (preferably in transportation)
Post-secondary courses in appropriate disciplines.
Bilingual French and English
Excellent interpersonal skills.
Proven experience and success in leadership positions.
Demonstrated general accounting, finance & administration experience.
Good communication skills - written & verbal.
Demonstrated ability to manage multiple tasks/priorities.
Implemented measurements & strategies to attain goals within time constraints.
Min. 3-5 year’s management experience in a service-related organization.
Proven work experience in a union environment and negotiation skills.
Demonstrated analysis & problem-solving skills.
Word processing & spreadsheet experience.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal background check, and other background checks in order to qualify for the position.

We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce

Apply About employer

More about this job

Responsibilities

Lead operations across Quebec and Nova Scotia, overseeing service quality, on-time delivery, cost optimization, employee relations, and regional financial performance. Develop and execute operational plans, improve processes and technology use, manage local teams and projects, and support customer service solutions.

Requirements

Candidates should have 5–7 years of management experience in a medium-to-large service company, preferably transportation, along with post-secondary coursework in a relevant discipline. Requirements also include French-English bilingualism, union-environment and negotiation experience, leadership, financial and administrative knowledge, strong communication and analytical skills, and proficiency with word processing and spreadsheets.

Skills

Operations Management
Leadership
Customer Service
Cost Optimization
Financial Management
Budgeting
Labor Relations
Human Resources Management
Continuous Improvement
Project Management
Route Planning
Performance Measurement
Negotiation
Problem-Solving
French-English Bilingual Communication

Benefits

Competitive Compensation
Professional Development
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

DHL Express
Operations Strategy
Service Centre Management
Customer Service
On-Time Delivery
Tracing
Dispatching
Claims
Missed Pick-Ups
Scanning Compliance
Track And Trace
Cost Optimization
Profitable Revenue Growth
EBIT
P.U.D. Costs
Service Centre Profit Plan
Route Service Standards
Continuous Improvement
Collective Agreement
Labor Relations
Occupational Health And Safety
Transport Of Dangerous Goods
WCB
Ecommerce Tools
Telecommunications
IT Incident Recovery
Word Processing
Spreadsheets

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