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Added 14 mins ago
A
Talent Management Consultant
Accenture
Calgary, AB
- Full-time
…management skills. Your expertise is in advising clients on data-driven strategies to transform their organizations so they can crush their strategic, financial, and operational goals. As a…
Added 14 mins ago
K
Senior Mechanical Engineer - Rotating Equipment
Kent
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- Full-time
Lead rotating equipment engineering activities, ensuring deliverables meet project scope, technical requirements, budgets, and schedules.
Added 14 mins ago
P
Director, Data Enablement
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- Full-time
Lead executive-level client engagements focused on data strategy, platform modernization, analytics transformation, and AI readiness.
Added 14 mins ago
EM
Process Engineer - SMT Support
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- Full-time
Provide day-to-day engineering support for SMT production lines including stencil printing, SPI, pick-and-place, reflow soldering, AOI, and selective solder processes.
Added 14 mins ago
Product Manager, Terminal Payments
Stripe
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Added 22 mins ago
Electrical/Electronic Design Engineer
National Research Council Canada
Ottawa, ON
…environmentally responsible ground vehicles, and to deliver engineering solutions to complex technology challenges facing today’s surface transportation industries including automotive,…
Added 28 mins ago
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Senior DevOps Developer
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
The Senior DevOps Developer will serve as a subject matter expert in Data platform operations and will collaborate closely with data engineering, analytics, data science, and product teams…
Added 28 mins ago
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AI Development Manager
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Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
Lead and Develop People: Manage, coach and motivate employees and contractors across data science, AI engineering, data engineering and software development. Recruit talent and support…
Added 28 mins ago
BC
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Bird Construction
Montreal, QC
- Full-time
Join Bird Construction as a Senior Planner to lead the planning and scheduling function for large, complex projects or multiple smaller projects. Reporting to the Project Controls Manager,…
Added 29 mins ago
BC
Junior Estimator - Civil - BHC
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Mississauga, ON
- Full-time
Assist in maintaining and updating cost databases, historical data, and estimating resources to ensure accuracy and consistency in estimating practices.
Added 29 mins ago
BH
LEAD Field Engineer - 2027
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Bonnyville, AB · Calgary, AB · Leduc, AB · AB · CA-AB-OTHER ALBERTA
- Full-time
The LEAD (Learn, Excel, Achieve, Develop) Field Engineer Development Program is a strategic, accelerated three and half year development program designed for recent engineering graduates…
Added 29 mins ago
Environmental Project Manager – Contaminated Sites
GHD Group Pty Ltd
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GHD is a global network of multidisciplinary professionals delivering integrated engineering, environmental, design, and construction services. Established in 1928 and wholly owned by our…
Added 29 mins ago
C&
Production Planner
Communications & Power Industries (CPI)
Georgetown, ON
- $66,000 CAD / year
- Full-time
Act as the planning-side lead for assigned engineering and program milestones, ensuring project deliverables are translated into scheduled, executable production work.
Added 29 mins ago
M
Environmental Management Specialist
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Canada
- Full-time
Lead, plan and conduct objective environmental audits on the adequacy and effectiveness of the EMS processes, procedures and internal controls, with the objective of proactively identifying…
Added 29 mins ago
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Manager, Analytics, Revenue, and Software Development
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EO Head Office
- Full-time
…and Software Development
Department: EO ENHANCE Ontario - Data & Analytics
Job Category: Management
Hospital Location: EO Head Office
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Added 29 mins ago
M
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- Full-time
Operational Transformation & Value Realization: Lead enterprise operational transformation initiatives across customer service, operations, digital channels, workforce productivity, and…
Added 29 mins ago
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Sr. Technical GEO/SEO Specialist
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Remote, Canada
- $85,000 to $110,000 CAD / year
- Full-time
- Remote
You’ll lead our organic and AI visibility strategy end to end, from working with Engineering to building content that humans and engines trust and cite, including leveraging real member…
Added 29 mins ago
FM4 Commissioning Manager
VCNA
Bowmanville, ON
…and escalation path across the project, Plant, contractor, engineering and OEM…
Added 29 mins ago
S
Systems Analyst III
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- Full-time
…business processes, application configurations, integrations, data flows, and dependencies across Finance, Supply Chain, PPM, IT, and connected enterprise…
Added 29 mins ago
VT
AI & Process Improvement Analyst (New Grad)
Valwell Technologies
AB · Edmonton, AB
- Full-time
Degree or diploma in computer science, data, business analytics, mathematics, statistics, engineering, finance, operations, or a related quantitative field (2025 or 2026 grads encouraged to…
Added 29 mins ago
G
Directeur(trice) / Director - Digital Platforms & Delivery Excellence
Genetec
Montreal, QC
- Full-time
Added 29 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Canada
- Full-time
Voice of the Partner Channel: Act as internal partner champion by surfacing recurring workflow bottlenecks, data-mapping gaps, and product enhancements directly to Product, Engineering, and…
Added 29 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Toronto, ON
- Full-time
Voice of the Partner Channel: Act as internal partner champion by surfacing recurring workflow bottlenecks, data-mapping gaps, and product enhancements directly to Product, Engineering, and…
Added 29 mins ago
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Plant Manager
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…deep expertise, regional insight, and a shared commitment to engineering…
Added 29 mins ago
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Cyber Security Consultant
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DHL Express

Area Operations Manager Eastern Region

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: Min. 3-5 year’s management experience in a service-related organization.
Posting language: English
Posted: Oct 30, 2026

Original job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express currently has an opening for an Area Operations Manager for the Eastern Region. You will lead and direct all phases of the Company’s Operations within the provinces of Quebec and Nova Scotia, to ensure that the planned performance objectives, as detailed by the strategic plan, cost controls and revenue targets are met. This leader will also act as a proactive member of the Sales resource team in the provision of Customer service solutions.

Reporting to Sr. Director of Engineering and Ground Operations for DHL Express Canada and based in Lachine, the leader who can thrive in this role will manage every aspect of local Operations. You will identify and recommend process or cost improvements and execute the Operations strategy for your area. You will identify, propose and influence business solutions; expand usage of ecommerce tools; manage telecoms; and handle recovery procedures in case of IT incidents.

You will play an active role in supporting the Sr. Director – Engineering & Ground Operations and your functional colleagues as a member of the Canadian Operations Leadership team.

How will you contribute to the success of DHL?

Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatching & claims, including missed pick-ups; scanning compliance; and overall service quality
Responsibility for the cost optimization of the Region including locations in Lachine, Mirabel, Quebec City and Halifax
Manage employee/labour relations through appropriate application of Collective Agreement
Manage all local Human Resources issues in alignment with Human Resources team
Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance – P&D; on-hand; linking multi-piece shipments; transfer to agents
Monitor & Improve EBIT through profitable revenue growth, management of P.U.D. costs, handling; and on-time data entry
Assist in the development of the long- & short-range service centre objectives and plans for attainment
Prepare service center, profit plan, and submit for approval and execution.
Identify & track route service standards and adjust operation as required, i.e., driver cost/shipment., stops/hour, driver load & departure times.
Implement continuous improvement initiatives
Manage special projects as agreed with the Vice President.
Leading as a Successful 21st Century Manager
As a leader in DHL Express, you will:
- Provide leadership, through appropriate decision-making, communication, and motivation, to get service centre management and staff to effectively perform their duties and provide qualified people for advancement
- Organize, assign responsibility and develop, through training & counseling, competent branch staff, providing opportunities for growth and promotion
- Ensure staff compliance with established Company standards, policies and procedures,
- i.e., workplace conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WCB
- Keep informed on general business conditions and activities of current and potential competitors
- Where applicable and as required, travel to and manage outlying depots
- Professional development and solid career advancement opportunities – we want you to grow within DHL!

Do you have what it takes?

5 to 7 years of management experience in a medium to large service company (preferably in transportation)
Post-secondary courses in appropriate disciplines.
Bilingual French and English
Excellent interpersonal skills.
Proven experience and success in leadership positions.
Demonstrated general accounting, finance & administration experience.
Good communication skills - written & verbal.
Demonstrated ability to manage multiple tasks/priorities.
Implemented measurements & strategies to attain goals within time constraints.
Min. 3-5 year’s management experience in a service-related organization.
Proven work experience in a union environment and negotiation skills.
Demonstrated analysis & problem-solving skills.
Word processing & spreadsheet experience.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal background check, and other background checks in order to qualify for the position.

We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce

Apply About employer

More about this job

Responsibilities

Lead operations across Quebec and Nova Scotia, overseeing service quality, on-time delivery, cost optimization, employee relations, and regional financial performance. Develop and execute operational plans, improve processes and technology use, manage local teams and projects, and support customer service solutions.

Requirements

Candidates should have 5–7 years of management experience in a medium-to-large service company, preferably transportation, along with post-secondary coursework in a relevant discipline. Requirements also include French-English bilingualism, union-environment and negotiation experience, leadership, financial and administrative knowledge, strong communication and analytical skills, and proficiency with word processing and spreadsheets.

Skills

Operations Management
Leadership
Customer Service
Cost Optimization
Financial Management
Budgeting
Labor Relations
Human Resources Management
Continuous Improvement
Project Management
Route Planning
Performance Measurement
Negotiation
Problem-Solving
French-English Bilingual Communication

Benefits

Competitive Compensation
Professional Development
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

DHL Express
Operations Strategy
Service Centre Management
Customer Service
On-Time Delivery
Tracing
Dispatching
Claims
Missed Pick-Ups
Scanning Compliance
Track And Trace
Cost Optimization
Profitable Revenue Growth
EBIT
P.U.D. Costs
Service Centre Profit Plan
Route Service Standards
Continuous Improvement
Collective Agreement
Labor Relations
Occupational Health And Safety
Transport Of Dangerous Goods
WCB
Ecommerce Tools
Telecommunications
IT Incident Recovery
Word Processing
Spreadsheets

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