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Added 3 mins ago
BH
Scheduling Coordinator
Bayshore HealthCare
Halifax, NS
- Full-time
Join for the job, stay for the experience – Carecor proudly holds contracts with leading healthcare facilities across Nova Scotia which provide a safe and fully supported work environment.…
Added 3 mins ago
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Business Development / Sales Development Representative (October 30, 2026)
GoFleet
Mississauga, ON
- Full-time
3+ years in SDR, BDR, inside sales, channel or partner sales (senior bands suit team-lead or partner-account experience).
Added 3 mins ago
G
Customer Engineering & Reliability - Technical Support (October 30, 2026)
GoFleet
Mississauga, ON
- Full-time
Clear, calm communication with technical and non-technical people.
Added 3 mins ago
G
AI Product Builder - IoT & Data Intelligence (October 30, 2026)
GoFleet
Mississauga, ON
- Full-time
…is not a traditional developer role and not a pure product manager role. You work across product thinking, software, data, AI and prototyping, using real fleet and device…
Added 3 mins ago
G
Customer Success & Growth Manager (October 30, 2026)
GoFleet
Mississauga, ON
- Full-time
Telematics, fleet or IoT experience is an asset, not a requirement.
Added 3 mins ago
CE
Senior Plant Engineer
Cenovus Energy
Calgary, AB
- Full-time
…supporting Cenovus’s Conventional business. Reporting to the Sr. Manager, Process & Facilities Engineering, this dynamic role plays a key part in maximizing asset value through technical…
Added 3 mins ago
BP
Section Manager, Construction Support (MCR)
Bruce Power
Bruce Power
- Full-time
…through safe, reliable operations, we are looking to hire Section Manager, Construction Support within the Major Component Replacement (MCR)…
Added 3 mins ago
B
Customer Service Representative
BMO
Elora, ON
- Part-time
…channels with BMO partners to deliver the desired customer experience and achieve overall business…
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B
Personal Banker
BMO
Waterloo, ON
- Full-time
…channels with BMO partners to deliver the desired customer experience and achieve overall business…
Added 3 mins ago
B
Director, BMO Capital Partners (BMOCP)
BMO
Toronto, ON · FCP
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
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B
Customer Service Representative
BMO
Orillia, ON
- Part-time
…channels with BMO partners to deliver the desired customer experience and achieve overall business…
Added 3 mins ago
Gerant de la boutique - Montreal Eaton Centre
Lush Handmade Cosmetics
Montreal, QC
opérationnelle et à une bonne expérience pour la clientèle et le personnel. Vous êtes
Added 3 mins ago
BU
Supervisor, Facilities Services & Trades Safety
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
…service-continuity, or capital-renewal concerns to the appropriate Manager or…
Added 3 mins ago
B
AI Development Manager
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience)…
Added 3 mins ago
BP
Retail Lead
Bass Pro Shops
Abbotsford, BC
- Full-time
Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.
Added 3 mins ago
BC
Planificateur(trice) Senior / Senior Planner – Bird Heavy Civil
Bird Construction
Montreal, QC
- Full-time
…multiple smaller projects. Reporting to the Project Controls Manager, you will be responsible for developing, maintaining, and monitoring detailed project schedules that accurately reflect…
Added 3 mins ago
Environmental Project Manager – Contaminated Sites
GHD Group Pty Ltd
Calgary, AB
…construction services. Established in 1928 and wholly owned by our people, we are recognized for our technical expertise, collaborative approach, and commitment to delivering innovative and…
Added 3 mins ago
C&
Embedded Software Engineer
Communications & Power Industries (CPI)
Georgetown, ON
- Full-time
With a history spanning more than seven decades, Communications & Power Industries’ thousands of products have impacted people’s lives in numerous unseen ways every day. Our highly…
Added 3 mins ago
C&
Business Intelligence Analyst - Data and Automation
Communications & Power Industries (CPI)
Georgetown, ON
- $86,000 CAD / year
- Full-time
With a history spanning more than seven decades, Communications & Power Industries’ thousands of products have impacted people’s lives in numerous unseen ways every day. Our highly…
Added 3 mins ago
M
Senior Manager, Commercial Management
Metrolinx
Canada
- Full-time
…routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of…
Added 3 mins ago
M
Environmental Management Specialist
Metrolinx
Canada
- Full-time
…routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of…
Added 3 mins ago
Project Manager
Zulu Alpha Kilo
Toronto, ON
We’re looking for an experienced, collaborative Project Manager to join our growing team and lead the planning, coordination and delivery of large-scale, integrated campaigns across teams,…
Added 3 mins ago
B
Sr. Technical GEO/SEO Specialist
Borrowell
Remote, Canada
- $85,000 to $110,000 CAD / year
- Full-time
- Remote
…encourage you to apply. We’re looking for candidates who have experience but know that not everyone’s had a chance to demonstrate what they can do. What’s most important is that you have a…
Added 3 mins ago
FM4 Commissioning Manager
VCNA
Bowmanville, ON
Reporting to the VP, Operations Cement, the Commissioning, Startup & Operational Readiness Manager serves as the cross-functional integrator for Finish Mill 4, bringing together the…
Added 3 mins ago
Project Supervisor (Homelessness Reduction) - 16 Month
County of Wellington
ON · Guelph, ON
This position reports directly to the Community Planning Project Manager and is responsible for supervising, coordinating and overseeing the project activities of a Homelessness Reduction…

DHL Express

Area Operations Manager Eastern Region

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: Min. 3-5 year’s management experience in a service-related organization.
Posting language: English
Posted: Oct 30, 2026

Original job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express currently has an opening for an Area Operations Manager for the Eastern Region. You will lead and direct all phases of the Company’s Operations within the provinces of Quebec and Nova Scotia, to ensure that the planned performance objectives, as detailed by the strategic plan, cost controls and revenue targets are met. This leader will also act as a proactive member of the Sales resource team in the provision of Customer service solutions.

Reporting to Sr. Director of Engineering and Ground Operations for DHL Express Canada and based in Lachine, the leader who can thrive in this role will manage every aspect of local Operations. You will identify and recommend process or cost improvements and execute the Operations strategy for your area. You will identify, propose and influence business solutions; expand usage of ecommerce tools; manage telecoms; and handle recovery procedures in case of IT incidents.

You will play an active role in supporting the Sr. Director – Engineering & Ground Operations and your functional colleagues as a member of the Canadian Operations Leadership team.

How will you contribute to the success of DHL?

Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatching & claims, including missed pick-ups; scanning compliance; and overall service quality
Responsibility for the cost optimization of the Region including locations in Lachine, Mirabel, Quebec City and Halifax
Manage employee/labour relations through appropriate application of Collective Agreement
Manage all local Human Resources issues in alignment with Human Resources team
Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance – P&D; on-hand; linking multi-piece shipments; transfer to agents
Monitor & Improve EBIT through profitable revenue growth, management of P.U.D. costs, handling; and on-time data entry
Assist in the development of the long- & short-range service centre objectives and plans for attainment
Prepare service center, profit plan, and submit for approval and execution.
Identify & track route service standards and adjust operation as required, i.e., driver cost/shipment., stops/hour, driver load & departure times.
Implement continuous improvement initiatives
Manage special projects as agreed with the Vice President.
Leading as a Successful 21st Century Manager
As a leader in DHL Express, you will:
- Provide leadership, through appropriate decision-making, communication, and motivation, to get service centre management and staff to effectively perform their duties and provide qualified people for advancement
- Organize, assign responsibility and develop, through training & counseling, competent branch staff, providing opportunities for growth and promotion
- Ensure staff compliance with established Company standards, policies and procedures,
- i.e., workplace conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WCB
- Keep informed on general business conditions and activities of current and potential competitors
- Where applicable and as required, travel to and manage outlying depots
- Professional development and solid career advancement opportunities – we want you to grow within DHL!

Do you have what it takes?

5 to 7 years of management experience in a medium to large service company (preferably in transportation)
Post-secondary courses in appropriate disciplines.
Bilingual French and English
Excellent interpersonal skills.
Proven experience and success in leadership positions.
Demonstrated general accounting, finance & administration experience.
Good communication skills - written & verbal.
Demonstrated ability to manage multiple tasks/priorities.
Implemented measurements & strategies to attain goals within time constraints.
Min. 3-5 year’s management experience in a service-related organization.
Proven work experience in a union environment and negotiation skills.
Demonstrated analysis & problem-solving skills.
Word processing & spreadsheet experience.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal background check, and other background checks in order to qualify for the position.

We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce

Apply About employer

More about this job

Responsibilities

Lead operations across Quebec and Nova Scotia, overseeing service quality, on-time delivery, cost optimization, employee relations, and regional financial performance. Develop and execute operational plans, improve processes and technology use, manage local teams and projects, and support customer service solutions.

Requirements

Candidates should have 5–7 years of management experience in a medium-to-large service company, preferably transportation, along with post-secondary coursework in a relevant discipline. Requirements also include French-English bilingualism, union-environment and negotiation experience, leadership, financial and administrative knowledge, strong communication and analytical skills, and proficiency with word processing and spreadsheets.

Skills

Operations Management
Leadership
Customer Service
Cost Optimization
Financial Management
Budgeting
Labor Relations
Human Resources Management
Continuous Improvement
Project Management
Route Planning
Performance Measurement
Negotiation
Problem-Solving
French-English Bilingual Communication

Benefits

Competitive Compensation
Professional Development
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

DHL Express
Operations Strategy
Service Centre Management
Customer Service
On-Time Delivery
Tracing
Dispatching
Claims
Missed Pick-Ups
Scanning Compliance
Track And Trace
Cost Optimization
Profitable Revenue Growth
EBIT
P.U.D. Costs
Service Centre Profit Plan
Route Service Standards
Continuous Improvement
Collective Agreement
Labor Relations
Occupational Health And Safety
Transport Of Dangerous Goods
WCB
Ecommerce Tools
Telecommunications
IT Incident Recovery
Word Processing
Spreadsheets

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