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Added 6 mins ago
DC
Project Manager
Dillon Consulting Limited
Winnipeg, MB
- Full-time
We are currently seeking a Project Manager to join our multidisciplinary team of professionals within Dillon’s Buildings Infrastructure Practice. As a collaborative leader and trusted…
Added 6 mins ago
DC
Architectural Technologist
Dillon Consulting Limited
Ottawa, ON
- Full-time
Perform assignments under the direct supervision of an Architect, Project Manager, or other professionals.
Added 6 mins ago
S
Manager, Technical Consulting
Staffbase
Canada
- $105,000 to $141,000 CAD / year
We’re growing our Customer department and looking for a Manager, Technical Consulting to lead our North American Technical Consulting team. The team partners with customers on the technical…
Added 21 mins ago
IS
Project Manager
Information Services Corporation ISC
Regina, SK
- Full-time
We are seeking a Project Manager to lead project-based initiatives that help shape the future of our organization.
Added 21 mins ago
B
Senior Director, Learning & Development
BGBx
Canada
- Full-time
…learning lifecycle, including needs assessment, program design, delivery, measurement, and continuous improvement. The ideal candidate is a strategic, collaborative, and hands-on learning…
Added 21 mins ago
TH
Contractor Sales Part Time - WOODTOCK
The Home Depot Canada
Woodstock, ON
- Part-time
…ensure that all customers’ needs are met and that the complete project is…
Added 21 mins ago
TH
Pro Account Sales Associate Part Time (CARLETON PLACE)
The Home Depot Canada
Carleton Place, ON
- Part-time
…ensure that all customers’ needs are met and that the complete project is…
Added 21 mins ago
AG
Senior SAP S/4HANA Basis Consultant
Addmore Group
Oshawa, ON
- Full-time
Role: Reporting to the Manager, IT Product Delivery, this position is responsible to partner with business, compliance, and technical teams to delivery secure access, maintain strong…
Added 21 mins ago
UO
Research Assistant-1
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- $4,597.8 to $5,469.59 CAD / month
- Full-time
…using established methodological approaches. Depending on the project, the successful candidate may contribute to reviews intended to inform clinical practice, clinical guidelines, practice…
Added 21 mins ago
UO
Research Assistant-1
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- Full-time
…using established methodological approaches. Depending on the project, the successful candidate may contribute to reviews intended to inform clinical practice, clinical guidelines, practice…
Added 21 mins ago
T
AVP, Technology Portfolio Management, Transaction Banking & Payments, TD Securities
TD
Toronto, ON
- Full-time
…the accountable executive for the integrated management and delivery oversight of the full Transaction Banking technology portfolio spanning digital channels, ledger and payments. The role…
Added 21 mins ago
TE
Category Specialist – Turbomachinery
TC Energy
Calgary, AB
- Full-time
…The role combines strategic commercial analysis with hands-on project and fleet support to secure supply, protect delivery schedules and optimize lifecycle…
Added 21 mins ago
A
Key Account Manager and Quality Manger
ACROCARGO
Richmond, BC
- Full-time
…e-commerce fulfillment, contract logistics, hazmat, cold chain, and project cargo. Its services span quotation, booking, drayage, warehousing, customs brokerage, documentation, and final…
Added 36 mins ago
FH
Registered Nurse, Older Adult - Acute Care for Elders - Burnaby Hospital
Fraser Health
Burnaby, BC
- Full-time
The Burnaby Hospital redevelopment project is a multi-phase project that will transform the hospital into a modernized medical and surgical health care campus. Phase one is slated to open…
Added 36 mins ago
B
Executive Assistant
BMO
Toronto, ON · FCP
- Full-time
Leads the planning, coordination, and delivery of departmental meetings, town halls, conferences, and employee engagement events.
Added 36 mins ago
GT
L1 Support Hero
GAM Technical Services
Vancouver, BC
- Full-time
We’re looking for an enthusiastic Chinese speaking L1 Support Hero to join our Service Delivery team as the first line of defense for IT support.
Added 36 mins ago
Clinical Operations Manager
Canadian Mental Health Association BC Division
Vancouver, BC
Solid project management experience, including project planning, resource, and financial management along with effective communication skills for successful project delivery.
Added 36 mins ago
Content Operations Coordinator
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Reporting into the Product Content Manager, the Content Operations Coordinator is responsible for supporting the planning, organization and execution of content initiatives across APS…
Added 36 mins ago
A
Site Superintendent - Saskatoon
Avana
Saskatoon, SK
- Full-time
The Site Superintendent reports to the Operations Manager and is responsible for overseeing construction activities across Avana’s portfolio of high-quality multi-unit residential,…
Added 50 mins ago
R
Industrial and Technological Benefits (ITB) Manager
RTX
Ottawa, ON
- Full-time
Collaborate with integrated project teams, capture management teams, program management teams, and RTX’s global industrialization teams to ensure the successful delivery of Raytheon…
Added 51 mins ago
CB
Clinical Operations Manager
CMHA BC
Vancouver, BC
- Full-time
Solid project management experience, including project planning, resource, and financial management along with effective communication skills for successful project delivery.
Added 1 hour ago
Senior Manager, Pharmacy Operations
Bayshore
Markham, ON
Reporting to the Director of Pharmacy Operations, the Senior Manager, Pharmacy Operations will serve as the on-site Designated Manager under the Ontario College of Pharmacists (OCP). This…
Added 1 hour ago
T&
Senior Cost Manager
Turner & Townsend
Toronto, ON
- Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 1 hour ago
SR
Corporate Account Manager - SRS
s.t.o.p Restaurant Supply
Kitchener, ON
- $52,000 to $55,000 CAD / year
- Full-time
s.t.o.p. Restaurant Supply Ltd. is looking for a Project Account Manager that serves as the primary point of contact for a client throughout the lifecycle of their projects, ensuring their…
Added 1 hour ago
IE
Sr. Manager, Enterprise Transformation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
We are seeking a Sr. Manager, Enterprise Transformation to drive cross-functional initiatives that accelerate IMAX’s strategic evolution. In this highly visible role, you will partner with…

DHL Express

Area Operations Manager Eastern Region

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: Min. 3-5 year’s management experience in a service-related organization.
Posting language: English
Posted: Oct 30, 2026

Original job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express currently has an opening for an Area Operations Manager for the Eastern Region. You will lead and direct all phases of the Company’s Operations within the provinces of Quebec and Nova Scotia, to ensure that the planned performance objectives, as detailed by the strategic plan, cost controls and revenue targets are met. This leader will also act as a proactive member of the Sales resource team in the provision of Customer service solutions.

Reporting to Sr. Director of Engineering and Ground Operations for DHL Express Canada and based in Lachine, the leader who can thrive in this role will manage every aspect of local Operations. You will identify and recommend process or cost improvements and execute the Operations strategy for your area. You will identify, propose and influence business solutions; expand usage of ecommerce tools; manage telecoms; and handle recovery procedures in case of IT incidents.

You will play an active role in supporting the Sr. Director – Engineering & Ground Operations and your functional colleagues as a member of the Canadian Operations Leadership team.

How will you contribute to the success of DHL?

Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatching & claims, including missed pick-ups; scanning compliance; and overall service quality
Responsibility for the cost optimization of the Region including locations in Lachine, Mirabel, Quebec City and Halifax
Manage employee/labour relations through appropriate application of Collective Agreement
Manage all local Human Resources issues in alignment with Human Resources team
Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance – P&D; on-hand; linking multi-piece shipments; transfer to agents
Monitor & Improve EBIT through profitable revenue growth, management of P.U.D. costs, handling; and on-time data entry
Assist in the development of the long- & short-range service centre objectives and plans for attainment
Prepare service center, profit plan, and submit for approval and execution.
Identify & track route service standards and adjust operation as required, i.e., driver cost/shipment., stops/hour, driver load & departure times.
Implement continuous improvement initiatives
Manage special projects as agreed with the Vice President.
Leading as a Successful 21st Century Manager
As a leader in DHL Express, you will:
- Provide leadership, through appropriate decision-making, communication, and motivation, to get service centre management and staff to effectively perform their duties and provide qualified people for advancement
- Organize, assign responsibility and develop, through training & counseling, competent branch staff, providing opportunities for growth and promotion
- Ensure staff compliance with established Company standards, policies and procedures,
- i.e., workplace conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WCB
- Keep informed on general business conditions and activities of current and potential competitors
- Where applicable and as required, travel to and manage outlying depots
- Professional development and solid career advancement opportunities – we want you to grow within DHL!

Do you have what it takes?

5 to 7 years of management experience in a medium to large service company (preferably in transportation)
Post-secondary courses in appropriate disciplines.
Bilingual French and English
Excellent interpersonal skills.
Proven experience and success in leadership positions.
Demonstrated general accounting, finance & administration experience.
Good communication skills - written & verbal.
Demonstrated ability to manage multiple tasks/priorities.
Implemented measurements & strategies to attain goals within time constraints.
Min. 3-5 year’s management experience in a service-related organization.
Proven work experience in a union environment and negotiation skills.
Demonstrated analysis & problem-solving skills.
Word processing & spreadsheet experience.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal background check, and other background checks in order to qualify for the position.

We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce

Apply About employer

More about this job

Responsibilities

Lead operations across Quebec and Nova Scotia, overseeing service quality, on-time delivery, cost optimization, employee relations, and regional financial performance. Develop and execute operational plans, improve processes and technology use, manage local teams and projects, and support customer service solutions.

Requirements

Candidates should have 5–7 years of management experience in a medium-to-large service company, preferably transportation, along with post-secondary coursework in a relevant discipline. Requirements also include French-English bilingualism, union-environment and negotiation experience, leadership, financial and administrative knowledge, strong communication and analytical skills, and proficiency with word processing and spreadsheets.

Skills

Operations Management
Leadership
Customer Service
Cost Optimization
Financial Management
Budgeting
Labor Relations
Human Resources Management
Continuous Improvement
Project Management
Route Planning
Performance Measurement
Negotiation
Problem-Solving
French-English Bilingual Communication

Benefits

Competitive Compensation
Professional Development
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

DHL Express
Operations Strategy
Service Centre Management
Customer Service
On-Time Delivery
Tracing
Dispatching
Claims
Missed Pick-Ups
Scanning Compliance
Track And Trace
Cost Optimization
Profitable Revenue Growth
EBIT
P.U.D. Costs
Service Centre Profit Plan
Route Service Standards
Continuous Improvement
Collective Agreement
Labor Relations
Occupational Health And Safety
Transport Of Dangerous Goods
WCB
Ecommerce Tools
Telecommunications
IT Incident Recovery
Word Processing
Spreadsheets

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