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Added 12 mins ago
Director, Information Technology & Enterprise Systems
International Business University
Toronto, ON
Reporting directly to the CEO, the Director will serve as a strategic advisor to senior leadership and play a pivotal role in shaping the institution's technology roadmap, enterprise…
Added 12 mins ago
BC
Director of Real Estate
Broccolini Construction Inc.
ON · Ottawa, Ontario
- Full-time
…construction of remarkable buildings. We are currently looking for a Director of Real Estate to join our Ottawa…
Added 12 mins ago
BC
Directeur(trice) Préconstruction, Résidentiel | Pre Construction Director, Residential
Broccolini Construction Inc.
Montreal, QC
- Full-time
Added 12 mins ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Participates in strategic operational initiatives, project planning, clinical services development and the development of short and long term tactical clinical, operational or service…
Added 12 mins ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Participates in strategic operational initiatives, project planning, clinical services development and the development of short and long term tactical clinical, operational or service…
Added 12 mins ago
DH
People and Culture Administrator, FT
Dixon Hall
Toronto, ON
- Full-time
Reporting to the Director, Human Resources, P&C Admin is responsible for administrative and project support for their designated department. This position plays a crucial role in working…
Added 12 mins ago
OH
Lead, Capacity, Access and Flow
Ontario Health
Kingston, ON · Ottawa, ON · Peterborough, ON · Port Hope, ON · Whitby, ON
- Full-time
Added 27 mins ago
BU
Supervisor, Facilities Services & Trades Safety
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to the Director, Utilities and Services, the Facilities Services and Trades Safety Supervisor provides leadership and coordination of Facilities Management trades operations,…
Added 27 mins ago
M
Senior Manager, Commercial Management
Metrolinx
Canada
- Full-time
…This includes stakeholder and vendor management, as well as project reporting. You will also provide commercial options and strategic advice to the Director, Commercial Management, and…
Added 27 mins ago
SH
Manager, Analytics, Revenue, and Software Development
Scarborough Health Network
EO Head Office
- Full-time
Escalate potential work stream related operational risks to the Director, Data & Analytics and help develop and execute mitigation strategies
Added 27 mins ago
Project Manager
Zulu Alpha Kilo
Toronto, ON
Build Better Ways of Working: Work closely with the Creative Operations Director and Managing Director to improve project workflows, templates and processes. Lead project wrap-ups to…
Added 27 mins ago
KE
Storyboard Revisions Artist
Kickstart Entertainment
Remote, Canada
- $72,800 to $78,000 CAD / year
- Full-time
- Remote
…for a 3D animated series. Working closely with the Storyboard Director and Supervisor, this role ensures revisions maintain visual continuity, storytelling clarity, and consistency with the…
Added 27 mins ago
KE
Storyboard Revisions Artist
Kickstart Entertainment
Remote, Canada
- $72,800 to $78,000 CAD / year
- Full-time
- Remote
…for a 3D animated series. Working closely with the Storyboard Director and Supervisor, this role ensures revisions maintain visual continuity, storytelling clarity, and consistency with the…
Added 27 mins ago
Manager, Identity Lifecycle Management
Scotiabank
Toronto, ON
Centralize multiple intake channels for ILM, including consultation on process / policy; project scoping and estimation; and support ticket escalation
Added 27 mins ago
D
Manager, Histology
Dynacare
Brampton, ON
- Full-time
…people leadership of the Histology Department. Working with the Director, Pathology Operations and Scientific Directors, this role fosters a culture of safety, quality and internal and…
Added 27 mins ago
FS
Director, Fraud Supervision
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
- Full-time
Added 27 mins ago
Communications Specialist - YNSE
Aecon
Toronto, ON · North York, ON
Reporting to the Communications and Community Engagement Director, the Communications Specialist will support with project communications and community engagement while maintaining strong…
Added 27 mins ago
CU
Managing Director, Finance & Operations
Credit Union Deposit Guarantee Corporation (Alberta)
AB · Greater Edmonton Metropolitan Area
- Full-time
Reporting to an Executive, the Managing Director, Finance & Operations provides leadership across CUDGC’s financial, fund management, reporting, data and operational functions. The role is…
Added 27 mins ago
GR
Resource Planner
Grand River Conservation Authority
Cambridge, ON
- $46.92 to $56.31 CAD / hour
- Full-time
Added 27 mins ago
H
Project Director
Hays
AB · Edmonton, AB
- $165,000 to $200,000 CAD / year
- Full-time
We are working with an established general contractor looking to add an experienced Project Director to its senior leadership team.
Added 27 mins ago
CW
Director, Education Technology
CPA Western School of Business
AB · Edmonton, AB
- Full-time
Reporting to the Executive Vice President, Learning & Innovation, the Director, Education Technology provides strategic leadership and operational oversight for CPAWSB's learning…
Added 28 mins ago
KE
Storyboard Revisions Artist
Kickstart Entertainment
Kelowna, BC
- $72,800 to $78,000 CAD / year
- Full-time
…for a 3D animated series. Working closely with the Storyboard Director and Supervisor, this role ensures revisions maintain visual continuity, storytelling clarity, and consistency with the…
Added 28 mins ago
KE
Storyboard Revisions Artist
Kickstart Entertainment
Vancouver, BC
- $72,800 to $78,000 CAD / year
- Full-time
…for a 3D animated series. Working closely with the Storyboard Director and Supervisor, this role ensures revisions maintain visual continuity, storytelling clarity, and consistency with the…
Added 42 mins ago
SENIOR SYSTEMS INTEGRATOR P&R (UKG Pro Solution Architect)
City of Toronto
Toronto, ON
…across the Parks and Recreation Division. Reporting to the Project Director, Digital Project Implementation, the Senior Systems Integrator P&R (UKG Pro Solution Architect) will join the…
Added 42 mins ago
RB
Associate Director, Operational Resilience
Royal Bank of Canada
Toronto, ON
- Full-time
The Enterprise Chief Controls Office (ECCO) is seeking an Associate Director of Operational Resilience to join our First Line of Defense (1LOD) team and support the enterprise-wide…

DHL Express

Area Operations Manager Eastern Region

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: Min. 3-5 year’s management experience in a service-related organization.
Posting language: English
Posted: Oct 30, 2026

Original job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express currently has an opening for an Area Operations Manager for the Eastern Region. You will lead and direct all phases of the Company’s Operations within the provinces of Quebec and Nova Scotia, to ensure that the planned performance objectives, as detailed by the strategic plan, cost controls and revenue targets are met. This leader will also act as a proactive member of the Sales resource team in the provision of Customer service solutions.

Reporting to Sr. Director of Engineering and Ground Operations for DHL Express Canada and based in Lachine, the leader who can thrive in this role will manage every aspect of local Operations. You will identify and recommend process or cost improvements and execute the Operations strategy for your area. You will identify, propose and influence business solutions; expand usage of ecommerce tools; manage telecoms; and handle recovery procedures in case of IT incidents.

You will play an active role in supporting the Sr. Director – Engineering & Ground Operations and your functional colleagues as a member of the Canadian Operations Leadership team.

How will you contribute to the success of DHL?

Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatching & claims, including missed pick-ups; scanning compliance; and overall service quality
Responsibility for the cost optimization of the Region including locations in Lachine, Mirabel, Quebec City and Halifax
Manage employee/labour relations through appropriate application of Collective Agreement
Manage all local Human Resources issues in alignment with Human Resources team
Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance – P&D; on-hand; linking multi-piece shipments; transfer to agents
Monitor & Improve EBIT through profitable revenue growth, management of P.U.D. costs, handling; and on-time data entry
Assist in the development of the long- & short-range service centre objectives and plans for attainment
Prepare service center, profit plan, and submit for approval and execution.
Identify & track route service standards and adjust operation as required, i.e., driver cost/shipment., stops/hour, driver load & departure times.
Implement continuous improvement initiatives
Manage special projects as agreed with the Vice President.
Leading as a Successful 21st Century Manager
As a leader in DHL Express, you will:
- Provide leadership, through appropriate decision-making, communication, and motivation, to get service centre management and staff to effectively perform their duties and provide qualified people for advancement
- Organize, assign responsibility and develop, through training & counseling, competent branch staff, providing opportunities for growth and promotion
- Ensure staff compliance with established Company standards, policies and procedures,
- i.e., workplace conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WCB
- Keep informed on general business conditions and activities of current and potential competitors
- Where applicable and as required, travel to and manage outlying depots
- Professional development and solid career advancement opportunities – we want you to grow within DHL!

Do you have what it takes?

5 to 7 years of management experience in a medium to large service company (preferably in transportation)
Post-secondary courses in appropriate disciplines.
Bilingual French and English
Excellent interpersonal skills.
Proven experience and success in leadership positions.
Demonstrated general accounting, finance & administration experience.
Good communication skills - written & verbal.
Demonstrated ability to manage multiple tasks/priorities.
Implemented measurements & strategies to attain goals within time constraints.
Min. 3-5 year’s management experience in a service-related organization.
Proven work experience in a union environment and negotiation skills.
Demonstrated analysis & problem-solving skills.
Word processing & spreadsheet experience.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal background check, and other background checks in order to qualify for the position.

We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce

Apply About employer

More about this job

Responsibilities

Lead operations across Quebec and Nova Scotia, overseeing service quality, on-time delivery, cost optimization, employee relations, and regional financial performance. Develop and execute operational plans, improve processes and technology use, manage local teams and projects, and support customer service solutions.

Requirements

Candidates should have 5–7 years of management experience in a medium-to-large service company, preferably transportation, along with post-secondary coursework in a relevant discipline. Requirements also include French-English bilingualism, union-environment and negotiation experience, leadership, financial and administrative knowledge, strong communication and analytical skills, and proficiency with word processing and spreadsheets.

Skills

Operations Management
Leadership
Customer Service
Cost Optimization
Financial Management
Budgeting
Labor Relations
Human Resources Management
Continuous Improvement
Project Management
Route Planning
Performance Measurement
Negotiation
Problem-Solving
French-English Bilingual Communication

Benefits

Competitive Compensation
Professional Development
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

DHL Express
Operations Strategy
Service Centre Management
Customer Service
On-Time Delivery
Tracing
Dispatching
Claims
Missed Pick-Ups
Scanning Compliance
Track And Trace
Cost Optimization
Profitable Revenue Growth
EBIT
P.U.D. Costs
Service Centre Profit Plan
Route Service Standards
Continuous Improvement
Collective Agreement
Labor Relations
Occupational Health And Safety
Transport Of Dangerous Goods
WCB
Ecommerce Tools
Telecommunications
IT Incident Recovery
Word Processing
Spreadsheets

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