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Added 25 mins ago
IH
Clinical Dietitian | General Medical and Cardiac
Interior Health Authority
Kamloops, BC
- Part-time
The Dietitian is a member of a multidisciplinary health care team and provides nutrition care and support to individuals, patients, residents and groups according to established policies,…
Added 54 mins ago
WC
Director, Program Management
Walmart Canada
Mississauga, ON
- Full-time
…processes. The role may also involve determining and supporting resource requirements, measuring outcomes to ensure desired results, and identifying improvement opportunities. Promoting a…
Added 54 mins ago
KR
Cost Accountant
Kassen Recruitment
Tillsonburg, ON
- Full-time
A leading transportation organization is seeking a Cost Accountant to join its Finance team. This is an excellent opportunity for an analytical accounting professional who enjoys working…
Added 55 mins ago
GE
Administrative Manager - Industrial Services
GFL Environmental Inc.
Acheson, AB
- Full-time
As a strategic leader within GFL’s Industrial Services division, you will direct end-to-end billing operations, drive financial governance, and elevate team performance across Western…
Added 1 hour ago
WI
Housekeeping Leader - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Join our Housekeeping Team as a Housekeeping Leader, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond,…
Added 1 hour ago
S
Machining Production Manager
Safran
Mirabel, QC
- Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a global leader in landing gear and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of…
Added 1 hour ago
WM
Project Manager
Wales McLelland Construction
Calgary, AB
- Full-time
Wales McLelland is an industry leader with over 50 years of experience, specializing in pre-construction, design-build, and construction management for industrial, commercial, and…
Added 1 hour ago
GO
Fire Instructor
Government of Manitoba
Brandon, MB
- Full-time
The Manitoba Emergency Services College (MESC) located in Brandon, Manitoba, is a leader in shaping the emergency services landscape throughout Manitoba and communities across Canada…
Added 1 hour ago
SL
Engineering Manager
Strescon Limited
Saint John, NB
- Full-time
We are seeking an Engineering Manager (P.Eng.) to join our Engineering team. This role is ideal for an experienced engineering leader who is passionate about developing high-performing…
Added 1 hour ago
FH
Senior Leader, Design - Redevelopment & Major Projects
Fraser Health
New Westminster, BC
- Full-time
We are recruiting for three Senior Leader, Design - Redevelopment & Major Projects vacancies to oversee and manage non-clinical facility-related activities supporting facility development…
Added 1 hour ago
F
Gestionnaire de projets / Project Manager
FluksAqua
Montreal, QC
- Full-time
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia…
Added 1 hour ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Investigate and perform root cause analysis on non-conformance and scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 1 hour ago
HT
Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 1 hour ago
S
Production Finishing Manager
Safran
Mirabel, QC
- Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a global leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to manufacturing major…
Added 1 hour ago
Superintendent
Aecon
Calgary, AB
Identify labour, equipment, material, and other resource requirements and coordinate with the project team to ensure resources are available when required.
Added 2 hours ago
MM
Technical Leader
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Waterloo, ON
- Full-time
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Added 2 hours ago
DC
Senior Project Manager
Dillon Consulting Limited
Winnipeg, MB
- Full-time
…this opportunity is for you. We are looking for a strategic leader to manage complex consulting projects and to provide hands-on support to project managers managing projects for our valued…
Added 2 hours ago
I
Clinical Sales Representative - Future Opportunity
Intuitive
Edmonton, AB
- Full-time
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with…
Added 2 hours ago
UO
Manager, Operations and Impact, Cumming School of Medicine
University of Calgary
Calgary, AB
- Full-time
Reporting to the Associate Director, Strategy and Partnerships, the Manager, Operations and Impact leads a shared team of operations, finance, and communications staff serving CHI and W21C,…
Added 2 hours ago
G
Operations Supervisor - Nights
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- Full-time
Act as a resource person for all employees in the assigned territory;
Added 2 hours ago
R
Resource Specialist, Scheduling (On Call) (French Services) (On Site)
Radio-Canada
Ottawa, ON
- Part-time
…on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to…
Added 2 hours ago
SH
Chemical Scientist
Siemens Healthineers
Ottawa, ON
- Full-time
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better…
Added 2 hours ago
AG
Automation Specialist F/M
Alstef Group
Toronto, ON · Etobicoke, ON
- Full-time
ALSTEF GROUP is an established leader in the design, integration and maintenance of turnkey automated solutions for the airports, intralogistics and parcel handling markets. With a strong…
Added 2 hours ago
C
Project Manager - contract
CBRE
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- Full-time
Work directly with clients to prepare all elements of the project. This includes the scope of work, project delivery resource requirements, cost estimates & budget, work plan schedule &…

DHL Express

Area Operations Manager Eastern Region

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: Min. 3-5 year’s management experience in a service-related organization.
Posting language: English
Posted: Oct 30, 2026

Original job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express currently has an opening for an Area Operations Manager for the Eastern Region. You will lead and direct all phases of the Company’s Operations within the provinces of Quebec and Nova Scotia, to ensure that the planned performance objectives, as detailed by the strategic plan, cost controls and revenue targets are met. This leader will also act as a proactive member of the Sales resource team in the provision of Customer service solutions.

Reporting to Sr. Director of Engineering and Ground Operations for DHL Express Canada and based in Lachine, the leader who can thrive in this role will manage every aspect of local Operations. You will identify and recommend process or cost improvements and execute the Operations strategy for your area. You will identify, propose and influence business solutions; expand usage of ecommerce tools; manage telecoms; and handle recovery procedures in case of IT incidents.

You will play an active role in supporting the Sr. Director – Engineering & Ground Operations and your functional colleagues as a member of the Canadian Operations Leadership team.

How will you contribute to the success of DHL?

Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatching & claims, including missed pick-ups; scanning compliance; and overall service quality
Responsibility for the cost optimization of the Region including locations in Lachine, Mirabel, Quebec City and Halifax
Manage employee/labour relations through appropriate application of Collective Agreement
Manage all local Human Resources issues in alignment with Human Resources team
Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance – P&D; on-hand; linking multi-piece shipments; transfer to agents
Monitor & Improve EBIT through profitable revenue growth, management of P.U.D. costs, handling; and on-time data entry
Assist in the development of the long- & short-range service centre objectives and plans for attainment
Prepare service center, profit plan, and submit for approval and execution.
Identify & track route service standards and adjust operation as required, i.e., driver cost/shipment., stops/hour, driver load & departure times.
Implement continuous improvement initiatives
Manage special projects as agreed with the Vice President.
Leading as a Successful 21st Century Manager
As a leader in DHL Express, you will:
- Provide leadership, through appropriate decision-making, communication, and motivation, to get service centre management and staff to effectively perform their duties and provide qualified people for advancement
- Organize, assign responsibility and develop, through training & counseling, competent branch staff, providing opportunities for growth and promotion
- Ensure staff compliance with established Company standards, policies and procedures,
- i.e., workplace conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WCB
- Keep informed on general business conditions and activities of current and potential competitors
- Where applicable and as required, travel to and manage outlying depots
- Professional development and solid career advancement opportunities – we want you to grow within DHL!

Do you have what it takes?

5 to 7 years of management experience in a medium to large service company (preferably in transportation)
Post-secondary courses in appropriate disciplines.
Bilingual French and English
Excellent interpersonal skills.
Proven experience and success in leadership positions.
Demonstrated general accounting, finance & administration experience.
Good communication skills - written & verbal.
Demonstrated ability to manage multiple tasks/priorities.
Implemented measurements & strategies to attain goals within time constraints.
Min. 3-5 year’s management experience in a service-related organization.
Proven work experience in a union environment and negotiation skills.
Demonstrated analysis & problem-solving skills.
Word processing & spreadsheet experience.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal background check, and other background checks in order to qualify for the position.

We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce

Apply About employer

More about this job

Responsibilities

Lead operations across Quebec and Nova Scotia, overseeing service quality, on-time delivery, cost optimization, employee relations, and regional financial performance. Develop and execute operational plans, improve processes and technology use, manage local teams and projects, and support customer service solutions.

Requirements

Candidates should have 5–7 years of management experience in a medium-to-large service company, preferably transportation, along with post-secondary coursework in a relevant discipline. Requirements also include French-English bilingualism, union-environment and negotiation experience, leadership, financial and administrative knowledge, strong communication and analytical skills, and proficiency with word processing and spreadsheets.

Skills

Operations Management
Leadership
Customer Service
Cost Optimization
Financial Management
Budgeting
Labor Relations
Human Resources Management
Continuous Improvement
Project Management
Route Planning
Performance Measurement
Negotiation
Problem-Solving
French-English Bilingual Communication

Benefits

Competitive Compensation
Professional Development
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

DHL Express
Operations Strategy
Service Centre Management
Customer Service
On-Time Delivery
Tracing
Dispatching
Claims
Missed Pick-Ups
Scanning Compliance
Track And Trace
Cost Optimization
Profitable Revenue Growth
EBIT
P.U.D. Costs
Service Centre Profit Plan
Route Service Standards
Continuous Improvement
Collective Agreement
Labor Relations
Occupational Health And Safety
Transport Of Dangerous Goods
WCB
Ecommerce Tools
Telecommunications
IT Incident Recovery
Word Processing
Spreadsheets

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