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Added 27 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Toronto, ON
- Full-time
TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines…
Added 57 mins ago
PC
Vice President of Sales
Phoenix Contact Canada
Milton, ON
- Full-time
…executing the Canadian sales strategy to drive sustainable revenue growth, profitable market share expansion and long-term customer value. The role translates enterprise and regional…
Added 57 mins ago
V
Director, Marketing
veritree
Remote, Canada
- $150,000 to $250,000 CAD / year
- Remote
…our offering to market and turn attention into pipeline and revenue. This role owns four areas: product marketing, full-funnel campaigns, co-marketing with our existing clients, and events.…
Added 1 hour ago
CH
Manager, Partnerships
Canadian Hockey League
Toronto, ON
- Full-time
…delivery of contractual commitments. Beyond day-to-day account management, this role is expected to proactively identify opportunities to enhance partnerships, develop creative ideas and…
Added 1 hour ago
DE
Area Operations Manager Eastern Region
DHL Express
Montreal, QC
- Full-time
DHL Express currently has an opening for an Area Operations Manager for the Eastern Region. You will lead and direct all phases of the Company’s Operations within the provinces of Quebec…
Added 1 hour ago
V
Director, Marketing
veritree
Vancouver, BC
- $150,000 to $250,000 CAD / year
- Full-time
…our offering to market and turn attention into pipeline and revenue. This role owns four areas: product marketing, full-funnel campaigns, co-marketing with our existing clients, and events.…
Added 1 hour ago
SS
Project Management, Assistant Vice President
State Street
Toronto, ON
- Full-time
Perform regular analyses, including client pricing and benchmarking, market share calculations and revenue/asset trends. Also perform ad hoc analyses as required by Canada senior management.
Added 1 hour ago
FG
Laline - Assistant Store Manager - Toronto Eaton Centre
Fox Group Canada Inc.
Toronto, ON
- Full-time
As a Assistant Store Manager, you are an experienced leader with exceptional service and sales acumen. Reporting into the Store Manager, you will support the growth and awareness of Laline…
Added 1 hour ago
CT
Vice-President, Pricing & Promotions
Canadian Tire Corporation
Toronto, ON
- Full-time
Senior leadership experience in pricing, promotions, merchandising, commercial strategy, revenue management or a related area within a large retail or consumer business.
Added 1 hour ago
D
Account Executive, Enterprise | North America
Deel
Canada
- Full-time
…backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years - you'll drive meaningful impact while building expertise that makes you a…
Added 2 hours ago
Head of Security Centre
Geotab
Oakville, ON
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help…
Added 2 hours ago
P
Technical Sales Engineer (Electrical Power Solutions) (LB0010)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our client, a well-established and growing provider of electrical power solutions, is seeking a Technical Sales Leader / Regional Sales Manager to take ownership of a critical product line:…
Added 2 hours ago
Assistant Warehouse and Distribution Manager
Nippon Express Canada
Richmond, BC
Assist with planning and coordinating revenue, sales, and Warehouse/Distribution operations.
Added 2 hours ago
Director, Sales & Commercial Effectiveness, Western Canada and Southwestern Ontario
Right Time Group of Companies
Canada
…tools, and best practices. This role will require a hands-on leader with a passion for developing high-performing sales managers and teams, coaching them to success, and ensuring that the…
Added 2 hours ago
Z
Analyste d'affaires, gestion des revenus nets/Net Revenue Management Business Analyst
Zoetis
Kirkland, QC
- Full-time
Zoetis Canada is looking for a talented and experienced Net Revenue Management Business Analyst for its Canadian operations. The role partners closely with the Companion Animal and…
Added 2 hours ago
C
Product Lifecycle Manager
Ciena
Ottawa, ON
- Full-time
· Business Management: Build and maintain product business cases that connect pricing strategy, margin, revenue opportunity, cost structure, competitive positioning, investment trade-offs,…
Added 2 hours ago
UM
Monetization Director
Ubisoft Montréal
Montreal, QC
- Full-time
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe…
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…support of Husky’s Global Service Business and Customer Success Management strategy. This role provides leadership for financial planning, forecasting, performance analysis, governance, and…
Added 3 hours ago
A
Night Auditor
AccorHotel
Edmonton, AB
- Full-time
Monitor rooms' inventory to assist in maximizing rooms' revenue
Added 3 hours ago
CH
Director of Food & Beverage
Crescent Hotels & Resorts
Rossland, BC
- Full-time
Stabilize daily F&B operations and establish clear management routines across both RED Mountain Resort and The Josie Hotel.
Added 3 hours ago
W
Regional Sales Director - Identity - Canada
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
…accountability around pipeline generation, forecast accuracy, and revenue performance. You bring credibility in conversations about identity governance, access management, provisioning,…
Added 3 hours ago
SC
Coordinator, Marketing // Coordonnateur·trice, marketing
Swimming Canada
Ottawa, ON
- Full-time
…of swimming, sport, fitness and health. Canada is a global leader in high performance swimming and development for both Olympic Program and Paralympic Program swimmers. Swimming is…
Added 3 hours ago
Field and Event Marketing Manager
Leo Berwick
Toronto, ON
Work with Revenue Marketing and Revenue Operations to make sure event activity is tracked accurately
Added 3 hours ago
C
Director of Global Brand Partnership
CarltonOne
Toronto, ON · Greater Toronto Area, Canada
- Contract
CarltonOne is a global B2B technology leader, and part of the Goldman Sachs portfolio, helping organizations around the world reward and inspire exceptional people. Our solutions empower…
Added 3 hours ago
RL
Chief Operating Officer
Republic Live Inc
Canada
- Full-time
Significant senior leadership experience in business operations, finance, commercial management, or a comparable executive position.

DHL Express

Area Operations Manager Eastern Region

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: Min. 3-5 year’s management experience in a service-related organization.
Posting language: English
Posted: Oct 30, 2026

Original job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express currently has an opening for an Area Operations Manager for the Eastern Region. You will lead and direct all phases of the Company’s Operations within the provinces of Quebec and Nova Scotia, to ensure that the planned performance objectives, as detailed by the strategic plan, cost controls and revenue targets are met. This leader will also act as a proactive member of the Sales resource team in the provision of Customer service solutions.

Reporting to Sr. Director of Engineering and Ground Operations for DHL Express Canada and based in Lachine, the leader who can thrive in this role will manage every aspect of local Operations. You will identify and recommend process or cost improvements and execute the Operations strategy for your area. You will identify, propose and influence business solutions; expand usage of ecommerce tools; manage telecoms; and handle recovery procedures in case of IT incidents.

You will play an active role in supporting the Sr. Director – Engineering & Ground Operations and your functional colleagues as a member of the Canadian Operations Leadership team.

How will you contribute to the success of DHL?

Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatching & claims, including missed pick-ups; scanning compliance; and overall service quality
Responsibility for the cost optimization of the Region including locations in Lachine, Mirabel, Quebec City and Halifax
Manage employee/labour relations through appropriate application of Collective Agreement
Manage all local Human Resources issues in alignment with Human Resources team
Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance – P&D; on-hand; linking multi-piece shipments; transfer to agents
Monitor & Improve EBIT through profitable revenue growth, management of P.U.D. costs, handling; and on-time data entry
Assist in the development of the long- & short-range service centre objectives and plans for attainment
Prepare service center, profit plan, and submit for approval and execution.
Identify & track route service standards and adjust operation as required, i.e., driver cost/shipment., stops/hour, driver load & departure times.
Implement continuous improvement initiatives
Manage special projects as agreed with the Vice President.
Leading as a Successful 21st Century Manager
As a leader in DHL Express, you will:
- Provide leadership, through appropriate decision-making, communication, and motivation, to get service centre management and staff to effectively perform their duties and provide qualified people for advancement
- Organize, assign responsibility and develop, through training & counseling, competent branch staff, providing opportunities for growth and promotion
- Ensure staff compliance with established Company standards, policies and procedures,
- i.e., workplace conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WCB
- Keep informed on general business conditions and activities of current and potential competitors
- Where applicable and as required, travel to and manage outlying depots
- Professional development and solid career advancement opportunities – we want you to grow within DHL!

Do you have what it takes?

5 to 7 years of management experience in a medium to large service company (preferably in transportation)
Post-secondary courses in appropriate disciplines.
Bilingual French and English
Excellent interpersonal skills.
Proven experience and success in leadership positions.
Demonstrated general accounting, finance & administration experience.
Good communication skills - written & verbal.
Demonstrated ability to manage multiple tasks/priorities.
Implemented measurements & strategies to attain goals within time constraints.
Min. 3-5 year’s management experience in a service-related organization.
Proven work experience in a union environment and negotiation skills.
Demonstrated analysis & problem-solving skills.
Word processing & spreadsheet experience.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal background check, and other background checks in order to qualify for the position.

We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce

Apply About employer

More about this job

Responsibilities

Lead operations across Quebec and Nova Scotia, overseeing service quality, on-time delivery, cost optimization, employee relations, and regional financial performance. Develop and execute operational plans, improve processes and technology use, manage local teams and projects, and support customer service solutions.

Requirements

Candidates should have 5–7 years of management experience in a medium-to-large service company, preferably transportation, along with post-secondary coursework in a relevant discipline. Requirements also include French-English bilingualism, union-environment and negotiation experience, leadership, financial and administrative knowledge, strong communication and analytical skills, and proficiency with word processing and spreadsheets.

Skills

Operations Management
Leadership
Customer Service
Cost Optimization
Financial Management
Budgeting
Labor Relations
Human Resources Management
Continuous Improvement
Project Management
Route Planning
Performance Measurement
Negotiation
Problem-Solving
French-English Bilingual Communication

Benefits

Competitive Compensation
Professional Development
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

DHL Express
Operations Strategy
Service Centre Management
Customer Service
On-Time Delivery
Tracing
Dispatching
Claims
Missed Pick-Ups
Scanning Compliance
Track And Trace
Cost Optimization
Profitable Revenue Growth
EBIT
P.U.D. Costs
Service Centre Profit Plan
Route Service Standards
Continuous Improvement
Collective Agreement
Labor Relations
Occupational Health And Safety
Transport Of Dangerous Goods
WCB
Ecommerce Tools
Telecommunications
IT Incident Recovery
Word Processing
Spreadsheets

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