Business Development Representative

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

DHL Express is a global logistics company founded in 1969 in San Francisco, California. Since then, we have grown to become one of the largest and most recognizable logistics companies in the world, with a presence in over 220 countries and territories. Our commitment to sustainability has earned recognition as a leader in the logistics industry, with initiatives such as our GoGreen program aimed at reducing the environmental impact of shipping operations.

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Start YOUR career with DHL today!

About The Role

You’ll start by:

Using our CRM system to qualify prospects by telephone, email, online platforms - Canada-wide B2B sales, no limits on industry
Promoting DHL Express services to new and existing clients
Acting as the customer’s point of contact to ensure all queries or issues are dealt with appropriately
Coordinating with different departments on lead initiatives
Working with supervisor on a regular basis for feedback opportunities

Then you’ll have the opportunity to:

Re-activate, onboard, and manage small-sized business accounts where companies use DHL Express services 3-6 x year
Identify opportunities for growth and use of DHL Express services on a more frequent basis, collaborating with our different sales channels
Utilize our commercial tools to maximize revenue growth
Practice with pipeline management to set up new businesses within DHL Express

Our Investment in You

Professional development and career advancement opportunities within DHL; including 1:1 coaching and an Individual Development Plan
Training program to become a ‘Certified International Specialist’ and a "Sell Like Never Before" training program that provides skills and strategies for successful sales.
A commitment to Diversity, Equity, Inclusion, and Belonging (DEIB).
Comprehensive benefits package, including dental, medical, RRSP, and more.
Hybrid work environment, including both in-office and work from home days.
Employee Discounts and Perks, Employee & Family Assistance Program.
3 weeks of annual vacation and personal days.
Lucrative uncapped performance-based commission structure with OTE of 60-100k

Preferred Qualifications

College or University degree or 1-2 years prior sales experience
Prior experience with Customer Relationship Management tool.
Proficient with Microsoft Office
Outstanding phone presence with the ability to create rapport with prospective clients
Self-motivated and driven to plan and execute sales generation
Commitment to exceed sales targets
Ability to work in a fast-paced environment, to manage time and tasks effectively and strategically
Resiliency, a positive attitude, and the perseverance to succeed!
Bilingual in French or Mandarin or geographically mobile is a plus

This is an exciting opportunity for those who are looking to grow their career with a global organization like DHL. We encourage our employees to think big and offer them opportunities to explore and experience different opportunities within the network. We believe in professional development but also personal growth. Apply now!

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal background check for all countries lived in for the past 5 years, and other background checks in order to qualify for the position.

We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce

Internal Transfer Application Form Link: Internal Transfer Application Form (Employee) – Fill out form

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More about this job

Responsibilities

Qualify prospects through telephone, email, and online channels, promote DHL Express services, and serve as a customer contact while coordinating lead initiatives with internal departments. Reactivate, onboard, and manage small-business accounts, identify opportunities to increase service usage, and use commercial tools and pipeline management to grow revenue.

Requirements

A college or university degree or 1–2 years of prior sales experience is preferred, along with CRM experience and proficiency in Microsoft Office. Candidates should have strong phone presence, self-motivation, sales-target commitment, effective time and task management, and resilience; French or Mandarin bilingualism or geographic mobility is a plus.

Skills

B2B Sales
Lead Qualification
Telephone Sales
Email Sales
Customer Service
Account Management
Lead Generation
Pipeline Management
Revenue Growth
Sales Target Achievement
Microsoft Office
Time Management
Communication
Resilience
Prospecting

Benefits

Professional Development
Career Advancement Opportunities
One-On-One Coaching
Individual Development Plan
Training Programs
Dental Insurance
Medical Insurance
RRSP
Hybrid Work Environment
Employee Discounts
Employee and Family Assistance Program
Annual Vacation
Personal Days
Uncapped Performance-Based Commission

Visa sponsorship

Not detected in the job text

Keywords

DHL Express
B2B Sales
CRM
Microsoft Office
Lead Qualification
Prospecting
Lead Generation
Account Reactivation
Account Onboarding
Small-Business Accounts
Account Management
Pipeline Management
Revenue Growth
Commercial Tools
International Shipping
Logistics
Transportation
Supply Chain
Customer Service
Sales Channels
Certified International Specialist
Sell Like Never Before
GoGreen
Sustainability

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