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DHL Express

CREDITs Processing Analyst - 18 Month Contract

Brampton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express currently has an opening for a CREDITs Processing Analyst 18 Month Contract in our National Office in Brampton, ON. In this role you will be responsible to support the CREDITs program, provide related support and manages exceptions and ensures the CREDITs process has been done on a timely basis and as per customer expectations. The position also performs a variety of support activities to ensure the CREDITs program offers the best customer experience possible.

How will you contribute to the success of DHL?

Credits processing & Casual refunds
Following the credits process for top customers
Update and modify all HS tables, User Defined Lists and Rule sets as required by the business
Managing the credits data in sequence
Managing the quality & audit for CREDITs submissions to CBSA
Investigate and coordinate the resolution of incorrect, missing data or misleading information for CREDITs processing
Monitoring and preparation of CREDITs claims to CBSA
Improve customers’ experience of the CREDITs program in collaboration with the customer and brokerage leadership team
Offers help to and collaborates with fellow team members, as well as with other departments as applicable
Other duties within reason and as assigned

Do you have what it takes?

Bachelor’s Degree Preferred
Proficient Data management skills
Strong excel skills to check and audit batches
Proficient verbal, written & organizational skills
Able to work effectively under pressure
Diligent attention to detail
Motivated to learn and adapt to new assignments

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews and a criminal background check in order to qualify for the position.

We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

Apply About employer

More about this job

Responsibilities

Process customer credits and casual refunds, maintain credit-related tables and rules, and manage data quality and audit checks for submissions to the Canada Border Services Agency (CBSA). Investigate and resolve data issues, prepare and monitor claims, and work with customers and internal teams to improve the CREDITs program experience.

Requirements

A bachelor's degree is preferred, along with proficient data management skills and strong Excel skills for checking and auditing batches. Candidates should have strong communication and organizational abilities, attention to detail, the ability to work under pressure, and a willingness to learn and adapt.

Skills

Data Management
Microsoft Excel
Data Auditing
Credit Processing
Refund Processing
Attention to Detail
Written Communication
Verbal Communication
Organization
Problem-Solving
Collaboration
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

CREDITs Program
Credit Processing
Casual Refunds
Data Management
Microsoft Excel
Batch Auditing
HS Tables
User Defined Lists
Rule Sets
Data Quality
Audit
CBSA
Canada Border Services Agency
Claims Processing
Customer Experience
Customer Support
Brokerage
Exception Management
Data Investigation
Logistics
Transportation
Supply Chain

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Jobs in Canada

Food services manager

Truck dispatcher

Traffic technologist

Truck driver

Travel agency manager

Food service helper

Restaurant assistant manager

Barber

Food service supervisor

Restaurant manager

Retail store supervisor

Cook

Food services manager

Food service supervisor

Project Coordinator - Burlington

Cashier, Hourly Part Time Flexible Shifts Greenlight Requisition

(CAN) Associé, produits laitiers et surgelés

Agriculture Heavy Equipment Technician

Division Manager - Southwest Ontario

Plant Manager

Supervisor - Night shift

Supervisor - Evening shift

Sr Estimator Must be bilingual in French and English

Estimator Must be bilingual in French and English

Plant Coordinator