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Added 1 min ago
4A
Service Advisor
401 Auto
Ottawa, ON · Kanata, Ontario
- Full-time
Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance…
Added 16 mins ago
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IT Services Specialist
Genesys
Toronto, ON
- Full-time
You will combine advanced troubleshooting expertise with a customer-first approach, taking ownership of incidents and requests through resolution while partnering with global IT teams when…
Added 16 mins ago
Ward Clerk
Health Sciences North
Sudbury, ON
Under the general direction of the Clinical Manager, Ambulatory Care Services, Medical Day Care Surgical Access, MSK Assessment Centre.
Added 16 mins ago
SAP SD Consultant Sr.
Syntax
Thornhill, ON
Knowledge of advanced pricing, settlement management, trade-related processes, or customer-specific SD enhancements.
Added 16 mins ago
Investment Representative, Scotia iTRADE - Ottawa, ON (French/Mandarin/Cantonese)
Scotiabank
Ottawa, ON
The ability to utilize time-management and prioritization skills in order to ensure optimum service levels
Added 16 mins ago
Tenant Support Worker
Lookout Housing and Health Society
Courtenay, BC
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 16 mins ago
CI
Student Intern, Buyer
Celestica International LP
Newmarket, ON
- $24 to $30 CAD / hour
As a global technology leader, Celestica designs, engineers, and manufactures industry-leading products and services that drive customer success and market advancement. Headquartered in…
Added 16 mins ago
BB
Warehouse Associate (Brampton) - Shift Tuesday - Saturday
Bed Bath & Beyond
Brampton, ON
- Full-time
Conduct customer product order picks and load delivery trucks
Added 31 mins ago
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Operations Advisors
Rennaï
Mont-Royal, QC
- Part-time
Our range of carefully curated beauty products from around the world is complemented by personalized self-care services, including consultations with beauty, nutrition, and wellness…
Added 31 mins ago
VE
Ingénieur(e) d'exécution de projets/Execution Project Engineer
Veolia Environnement SA
Montreal, QC
- Full-time
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia…
Added 31 mins ago
WT
Enterprise Print Specialist
WBM Technologies
Saskatoon, SK
- Full-time
This position is an excellent entry point into the IT and Managed Services industry, offering strong exposure to customer environments, sales processes, and enterprise technology, with…
Added 31 mins ago
A
Project Manager/Leader - Senior
Akkodis
Toronto, ON
- Contract
Engagement Model: Professional Services Engagement – B2B (Incorporated Entities Only)
Added 46 mins ago
NT
Cariste / Forklift Operator
Nature's Touch Inc.
Montreal, QC
- Full-time
Avantages sociaux et régime d'assurance après 3 mois d'emploi (médical, dentaire, assurance vie et invalidité, services paramédicaux, etc.).
Added 46 mins ago
NT
Représentant en transport et service à la clientèle - Transport and Customer Service Representative
Nature's Touch Inc.
Montreal, QC
- Full-time
Répondre aux appels téléphoniques avec courtoisie et traiter les courriels et les demandes de tous les services rapidement et efficacement.
Added 46 mins ago
SD
Merchandiser, Hourly Full Time Evening
Shoppers Drug Mart
Dartmouth, NS
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 46 mins ago
Store Associate
Sherwin-Williams
Toronto, ON · Etobicoke, ON
…Store Associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high…
Added 46 mins ago
SD
Merchandiser, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Quispamsis, NB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 46 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Dartmouth, NS
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 46 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Rothesay, NB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 46 mins ago
SD
Cashier, Hourly Full Time Day
Shoppers Drug Mart
Regina, SK
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 46 mins ago
SD
Cashier, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
New Westminster, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 46 mins ago
SD
Merchandiser, Hourly Full Time Day
Shoppers Drug Mart
Nelson, BC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 46 mins ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Paradise, NL
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 46 mins ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Vaughan, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 46 mins ago
SD
Merchandiser, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Nelson, BC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

DHL Express

Debrief Supervisor

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today…

Debrief Supervisor - Calgary, AB

Role Overview:

As a Debrief Supervisor you will play a crucial role in ensuring operational efficiency by conducting driver debriefs, maintaining checkpoint compliance, ensuring submission of end of day debrief and other reports, managing scanner and vehicle inventory, and maintaining compliance across various systems and processes. You will work closely with and support supervisors, drivers, and other key stakeholders to ensure smooth daily operations and timely resolution of issues. You will contribute to operational excellence by ensuring drivers, equipment and vehicles are well-managed and maintained, and all issues are addressed promptly.

Internal Transfer Application Form Link: Internal Transfer Application Form (Employee) – Fill out form

Key Responsibilities:

Driver Debrief & Compliance

Conduct in-person debriefs with all couriers upon their return to the facility, including mobile debriefs where applicable
Audit drivers to ensure all shipments are accounted for and report and address any discrepancies within a timely manner
Verify delivery and pick up checkpoints in the debrief tool, monitor compliance with operations, safety and regulatory requirements, and address non-compliance or missing checkpoints with couriers
Ensure shipments are appropriately labeled by couriers (e.g., SI stickers, undeliverable stickers).
Ensure On-Road Undeliverable (ORU) shipments are reconciled and ECIS and AQCC records are updated accurately.
Review debrief data against GPS/Geotab and other available data to identify and investigate unscheduled stops, trip history, performance gaps, and data inconsistencies; document findings and follow up as required.
Physically reconcile all undelivered and export shipments and ensure the appropriate checkpoints are captured and updated.
Complete GEMBA rides as assigned
Complete pre-trip and post trip inspections with courier.
Audit driver Geotab to ensure pre/post trip inspections are consistently completed

Invoice & Reporting

Review and verify invoices through DHL tools.
Complete a daily invoice accuracy audit, investigate inconsistencies, make required corrections, and ensure accurate invoices are submitted within 24 hours.

Scanner & Technology Management

Distribute scanners, keys, and fuel cards daily. Upon route completion, collect these same items.
Maintain daily scanner inventory accuracy, ensuring proper charging, troubleshooting, and proactive repairs.
Address and resolve scanner and GCA related issues collaborating with IT and PUD supervisors when necessary
Manage and update GCA QR codes as required.
Ensure drivers are correctly logged into Geotab prior to route departure

Fleet & Vehicle Coordination

Manage vehicle inventory and vehicle keys daily.
Monitor vehicle appearance and fleet standards, manage maintenance and schedule repairs of fleet vehicles, working with service providers (e.g., tires, towing)
Maintain inventory of vehicle equipment (e.g., load bars, straps, dollies).
Report all driver incidents, accidents, and any vehicle damages to the appropriate management by completing physical daily audit/spot checks of all fleet vehicles

Workspace Organization & Maintenance

Keep the workspace clean, organized, and efficient, including keys, files, scanners, driver supplies, and paperwork.
Ensure that all equipment and supplies are properly stored and accessible to supervisors and drivers.
Maintain an orderly environment to support smooth operations and easy retrieval of necessary materials.

People Leadership & Employee Experience

Support employee engagement initiatives, recognition opportunities, town halls support when needed.
Monitor and track key people indicators; identify trends and coordinate appropriate follow-up with HR and Operations.
Support leadership with any time-off requests, attendance reports, scheduling shifts, and any disciplinary actions as needed.
Support the interviewing, onboarding and training of new employees to promote operational readiness.
Monitor operational training requirements and facilitate operational training as assigned
Order and inventory uniforms and PO creation.
Order and inventory of office and operational supplies
Other duties and tasks assigned.

Schedule/Shift:

Monday to Friday-AM or PM shifts
Flexible to work different shifts, including weekends due to rotations or vacation coverage as per operations requirement

Skills/Qualification:

A minimum of High School diploma or equivalent
Excellent written and verbal communication skills and interpersonal style
Good clear command of the English and French language
Excellent organizational skills, including ability to prioritize workload
Demonstrated exceptional customer service experience and focus
Ability to effectively contribute as a team member as part of a busy team
Prior experience in a transport industry preferable
Proven ability to work under pressure in a fast paced, time sensitive environment
Demonstrated ability to use initiative/judgement to solve job related issues
Demonstrated attention to detail
Ability to analyze data for inconsistencies is an asset
Computer Literacy, including proficiency in MS Word, Excel, and Outlook.
Sound educational background, with basic knowledge of the Service Industry

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal check for all countries lived in for the past 5 years and other background check in order to qualify for the position.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

Apply About employer

More about this job

Responsibilities

Conduct courier debriefs, verify shipment and checkpoint compliance, audit invoices and operational data, and resolve discrepancies. Manage scanners, vehicles, supplies, and workspace while supporting employee engagement, scheduling, onboarding, and training.

Requirements

A high school diploma or equivalent is required, along with strong communication, organization, customer service, teamwork, and problem-solving abilities. Transport industry experience is preferred; candidates should be comfortable working under pressure, analyzing data, and using Microsoft Word, Excel, and Outlook.

Skills

Driver Debriefing
Compliance Auditing
Invoice Auditing
Data Analysis
Fleet Coordination
Scanner and Equipment Management
Inventory Management
Incident Reporting
Employee Training
Scheduling
Customer Service
Communication
Organization
Problem-Solving
Attention to Detail
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Driver Debrief
Checkpoint Compliance
Shipment Reconciliation
On-Road Undeliverable Shipments
ECIS
AQCC
GPS
Geotab
GEMBA Rides
Pre-Trip Inspections
Post-Trip Inspections
Invoice Accuracy Audits
Scanners
GCA
QR Codes
Fleet Maintenance
Vehicle Inventory
Incident Reporting
Employee Onboarding
Operational Training
Scheduling
Microsoft Word
Microsoft Excel
Microsoft Outlook
Transportation
Logistics

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