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Added 8 mins ago
AC
Customer Service Agent - Claims
Alimentation Couche-Tard
Laval, QC
- Internship
At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on…
Added 8 mins ago
KD
Account Manager
Keurig Dr Pepper Canada
Calgary, AB
- $73,900 to $93,500 CAD / year
- Full-time
…account operations. They will work in collaboration with the Customer team lead -National account West and manage Federated Coop, London Drugs, and other west account business. The…
Added 8 mins ago
CO
Skate Patrol
City of Penticton
Penticton, BC
- Full-time
The City of Penticton is looking for multiple temporary part-time Skate Patrol individuals, based in Penticton, B.C.
Added 8 mins ago
H
Harvey's General Manager - Barlow Trail
Harvey's
Calgary, AB
- Full-time
…deliver the Perfect Guest Experience to our guests each and every time. We genuinely care about each Guest and every…
Added 8 mins ago
RP
Audit and Risk Officer
Resource Productivity and Recovery Authority
Toronto, ON
- Full-time
Strong customer service orientation and ability to develop strong stakeholder relationships
Added 8 mins ago
ZC
Internal Controls Governance Analyst - 12-month Contract
Zurich Canada
Toronto, ON
- Full-time
Continuous improvement mindset with a strong customer service orientation.
Added 8 mins ago
VR
PSW - Personal Support Worker
VIVA Retirement Communities
Toronto, ON
- Full-time
Would you like to fill your time with meaningful, fulfilling work for Seniors?
Added 8 mins ago
TH
Tool Rental Sales Part Time (NEPEAN)
The Home Depot Canada
Ottawa, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 8 mins ago
OA
Car Wash Associate - OpenRoad Audi Boundary
OpenRoad Auto Group
Burnaby, BC
- Full-time
…a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are…
Added 8 mins ago
OA
Financial Services Manager - Mercedes-Benz Surrey
OpenRoad Auto Group
Surrey, BC
- Full-time
…a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are…
Added 8 mins ago
SG
Delivery Driver (Class 3)
SOLV4EX Group
Edmonton, AB
- Full-time
Sales and Customer Service. You will interact and build relationships with Canadian Energy customers during deliveries. You will help increase sales by promoting products and helping…
Added 8 mins ago
Food Safety Team Member – General Labor (Night) - Mississauga, ON, Canada
Fortrex
Mississauga, ON
Protect What Matters: We are in service of safety at every step, ensuring the health of everyone is central to all we do – from plant team members to consumers.
Added 8 mins ago
Lead Person
Fortrex
Mississauga, ON
Protect What Matters: We are in service of safety at every step, ensuring the health of everyone is central to all we do – from plant team members to consumers.
Added 8 mins ago
Site Manager
Fortrex
Mississauga, ON
4. Ensure compliance with all internal company procedures and policies including Technical Services, Human Resources, Accounting, IT, and general customer service.
Added 8 mins ago
B
Office Coordinator
Brickeye
Toronto, ON
- $50,000 to $70,000 CAD / year
- Full-time
…damage mitigation, concrete quality / defect control, and real-time site intelligence. We protect construction projects from avoidable loss, reduce the total cost of risk, and help asset…
Added 8 mins ago
TW
Business Advisor
Thrive Wealth Management
Regina, SK
- Full-time
…individuals who come to work each day, each role is a vital part of…
Added 8 mins ago
A
Third Key Holder
Ardene
Woodstock, ON
- Full-time
…procedures, store cleanliness, re-stocking and merchandising, customer service and supervision of the…
Added 8 mins ago
UC
Waitstaff Part Time
Unidine Canada
Kamloops, BC
- Part-time
Promptly and warmly greet guests in the dining room; take food and beverages in an efficient manner, following established steps of service
Added 8 mins ago
EB
Bilingual Fraud Analyst - Cards
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
Provides input and develops recommendations for process and customer service improvement
Added 8 mins ago
G
Account Manager - CAD Software
GoEngineer
Markham, ON
- $55,000 to $120,000 CAD / year
- Full-time
…consultative sales, and technology. You’ll manage and grow existing customer accounts while identifying new opportunities to expand GoEngineer’s partnership with each…
Added 8 mins ago
M
Senior Business Systems Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Methods and Techniques: BPMN 2.0, customer journey mapping, service design, and Lean or Six Sigma process improvement.
Added 8 mins ago
BB
Electrician
Bosch Building Technologies
Fort St. John, BC
- $35 to $45 CAD / hour
- Full-time
Consistently provide high levels of customer service.
Added 8 mins ago
BB
Electrician
Bosch Building Technologies
Quesnel, BC
- $35 to $45 CAD / hour
- Full-time
Consistently provide high levels of customer service.
Added 8 mins ago
BB
Electrician
Bosch Building Technologies
Vanderhoof, BC
- $35 to $45 CAD / hour
- Full-time
Consistently provide high levels of customer service.
Added 8 mins ago
IM
Class 5 Driver
Iron Mountain
Burnaby, BC
- Full-time
…safely operating a company vehicle and providing excellent customer service while handling and delivering customer orders. If you want to elevate the power of your work in a career beyond a…

DHL Express

Debrief Supervisor

Richmond, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today…

Debrief Supervisor - Richmond, BC

Role Overview:

As a Debrief Supervisor you will play a crucial role in ensuring operational efficiency by conducting driver debriefs, maintaining checkpoint compliance, ensuring submission of end of day debrief and other reports, managing scanner and vehicle inventory, and maintaining compliance across various systems and processes. You will work closely with and support supervisors, drivers, and other key stakeholders to ensure smooth daily operations and timely resolution of issues. You will contribute to operational excellence by ensuring drivers, equipment and vehicles are well-managed and maintained, and all issues are addressed promptly.

Key Responsibilities:

Driver Debrief & Compliance

Conduct in-person debriefs with all couriers upon their return to the facility, including mobile debriefs where applicable
Audit drivers to ensure all shipments are accounted for and report and address any discrepancies within a timely manner
Verify delivery and pick up checkpoints in the debrief tool, monitor compliance with operations, safety and regulatory requirements, and address non-compliance or missing checkpoints with couriers
Ensure shipments are appropriately labeled by couriers (e.g., SI stickers, undeliverable stickers).
Ensure On-Road Undeliverable (ORU) shipments are reconciled and ECIS and AQCC records are updated accurately.
Review debrief data against GPS/Geotab and other available data to identify and investigate unscheduled stops, trip history, performance gaps, and data inconsistencies; document findings and follow up as required.
Physically reconcile all undelivered and export shipments and ensure the appropriate checkpoints are captured and updated.
Complete GEMBA rides as assigned
Complete pre-trip and post trip inspections with courier.
Audit driver Geotab to ensure pre/post trip inspections are consistently completed

Invoice & Reporting

Review and verify invoices through DHL tools.
Complete a daily invoice accuracy audit, investigate inconsistencies, make required corrections, and ensure accurate invoices are submitted within 24 hours.

Scanner & Technology Management

Distribute scanners, keys, and fuel cards daily. Upon route completion, collect these same items.
Maintain daily scanner inventory accuracy, ensuring proper charging, troubleshooting, and proactive repairs.
Address and resolve scanner and GCA related issues collaborating with IT and PUD supervisors when necessary
Manage and update GCA QR codes as required.
Ensure drivers are correctly logged into Geotab prior to route departure

Fleet & Vehicle Coordination

Manage vehicle inventory and vehicle keys daily.
Monitor vehicle appearance and fleet standards, manage maintenance and schedule repairs of fleet vehicles, working with service providers (e.g., tires, towing)
Maintain inventory of vehicle equipment (e.g., load bars, straps, dollies).
Report all driver incidents, accidents, and any vehicle damages to the appropriate management by completing physical daily audit/spot checks of all fleet vehicles

Workspace Organization & Maintenance

Keep the workspace clean, organized, and efficient, including keys, files, scanners, driver supplies, and paperwork.
Ensure that all equipment and supplies are properly stored and accessible to supervisors and drivers.
Maintain an orderly environment to support smooth operations and easy retrieval of necessary materials.

People Leadership & Employee Experience

Support employee engagement initiatives, recognition opportunities, town halls support when needed.
Monitor and track key people indicators; identify trends and coordinate appropriate follow-up with HR and Operations.
Support leadership with any time-off requests, attendance reports, scheduling shifts, and any disciplinary actions as needed.
Support the interviewing, onboarding and training of new employees to promote operational readiness.
Monitor operational training requirements and facilitate operational training as assigned
Order and inventory uniforms and PO creation.
Order and inventory of office and operational supplies
Other duties and tasks assigned.

Schedule/Shift:

Monday to Friday-AM or PM shifts
Flexible to work different shifts, including weekends due to rotations or vacation coverage as per operations requirement

Skills/Qualification:

A minimum of High School diploma or equivalent
Excellent written and verbal communication skills and interpersonal style
Good clear command of the English and French language
Excellent organizational skills, including ability to prioritize workload
Demonstrated exceptional customer service experience and focus
Ability to effectively contribute as a team member as part of a busy team
Prior experience in a transport industry preferable
Proven ability to work under pressure in a fast paced, time sensitive environment
Demonstrated ability to use initiative/judgement to solve job related issues
Demonstrated attention to detail
Ability to analyze data for inconsistencies is an asset
Computer Literacy, including proficiency in MS Word, Excel, and Outlook.
Sound educational background, with basic knowledge of the Service Industry

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal check for all countries lived in for the past 5 years and other background check in order to qualify for the position.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

Apply About employer

More about this job

Responsibilities

Conduct courier debriefs and audits, verify shipment and checkpoint compliance, investigate operational discrepancies, and ensure accurate invoices and reports. Manage scanners, fleet vehicles, equipment, workspace organization, and support employee scheduling, engagement, onboarding, and training.

Requirements

A high school diploma or equivalent is required, along with strong communication, organizational, customer service, teamwork, and problem-solving abilities. Transport industry experience is preferred; candidates should be comfortable working under pressure, analyzing data, using Microsoft Office, and communicating in English and French.

Skills

Driver Debriefing
Operational Compliance
Invoice Auditing
Data Analysis
Fleet Coordination
Inventory Management
Scanner Troubleshooting
Geotab
GCA
Customer Service
Written and Verbal Communication
Organization and Prioritization
Problem-Solving
Attention to Detail
Microsoft Word, Excel, and Outlook
Employee Onboarding and Training

Benefits

Competitive Compensation

Visa sponsorship

Not detected in the job text

Keywords

Courier Debrief
Shipment Reconciliation
Checkpoint Compliance
On-Road Undeliverable Shipments
ECIS
AQCC
GPS
Geotab
GEMBA Rides
Pre-Trip Inspections
Post-Trip Inspections
Invoice Auditing
Scanner Inventory
GCA
QR Codes
Fleet Management
Vehicle Maintenance
Incident Reporting
Employee Engagement
Scheduling
Attendance Reporting
Onboarding
Operational Training
Microsoft Word
Microsoft Excel
Microsoft Outlook
Transportation
Logistics
Customer Service

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