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Added 12 mins ago
CL
Store Manager
Chatters Limited Partnerships
Guelph, ON
- $50,000 CAD / year
- Contract
Lead and oversee daily retail and salon operations to deliver a seamless, elevated customer experience
Added 27 mins ago
Store Manager
Sherwin-Williams
Chatham-Kent, ON · Chatham, ON
The Store Manager is responsible for overseeing the daily operations of their store, making sure it runs smoothly and effectively. This includes managing all aspects of store operations,…
Added 27 mins ago
Truck Driver
UFA Co-operative Ltd.
AB · Fairview, AB
Reporting to the Yard Manager, the Truck Driver is responsible for making timely, accurate and safe deliveries to UFA’s members and customers. This role has significant impact on customer’s…
Added 41 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Airdrie, AB
- Full-time
A focus and dedication to your success! We are committed to ensuring our employees receive proper training so they can confidently provide excellent customer service to our customers every…
Added 41 mins ago
FS
Regional Sales Manager- Municipal- South Central Ontario
Federal Signal Corporation
Toronto, ON
- Full-time
…diverse municipal operational requirements. The Regional Sales Manager – Municipal will also represent the company at industry events and build long-term, trusted customer…
Added 41 mins ago
AA
Responsable de la gestion des fournisseurs / Supplier Chain & Quality management
Airbus Aircraft
Montreal, QC
- Full-time
Rendre compte des performances opérationnelles des fournisseurs à la direction des opérations d'approvisionnement.
Added 57 mins ago
Renewals Specialist | Spécialiste des renouvellements
Alveole
Montreal, QC
Partner closely with Customer Success, Support, Sales, and Product to resolve customer concerns efficiently.
Added 57 mins ago
Executive Support & Workplace Experience Coordinator | Coordonnateur·trice – Soutien exécutif et expérience au travail
Alveole
Montreal, QC
A leadership meeting turns into ten follow-ups. A customer wants a specialized experience with a 24h turnaround. Someone needs complicated, multi-city travel booked. A new hire starts…
Added 57 mins ago
DB
Part Time Bridal Sales
David's Bridal
Woodbridge, ON
- Part-time
…all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling…
Added 57 mins ago
DB
Part Time Bridal Sales
David's Bridal
Dartmouth, NS
- Part-time
…all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our 5-Step…
Added 57 mins ago
DB
Part Time Bridal Sales
David's Bridal
Hamilton, ON
- Part-time
…all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling…
Added 1 hour ago
T
Manager, Customer Experience II - Fixed Term Contract
TD
Kenora, ON
- Full-time
…providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise…
Added 1 hour ago
SH
FOH Management - Assistant Manager
Sandman Hotel Group
Sherwood Park, AB
- Full-time
…hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our…
Added 1 hour ago
B
Facility Manager III
BGIS
Milton, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 1 hour ago
FC
Member Experience Representative
FirstOntario Credit Union
Hamilton, ON
- Full-time
…relating to business development as set forth by the Branch Manager at multiple…
Added 1 hour ago
Senior Manager, Document Management Platforms (COR.TRANSFORM)
Symcor
Mississauga, ON
The Senior Manager, COR.TRANSFORM leads the team responsible for implementing, maintaining, and supporting Symcor’s Document Management platforms, ensuring solutions meet business,…
Added 2 hours ago
SE
Manager, DtC (Retail/Ecomm) Data Analytics
Samsung Electronics
Mississauga, ON
- Full-time
The Manager, DtC Data Analytics reports to the Director, DtC Strategy & Planning and plays a pivotal role in driving data-driven decision-making for the Omnichannel (eStore and SES stores)…
Added 2 hours ago
PC
Assistant Store Manager - Full-Time
PVH Corp.
Halton Hills, ON
- Full-time
Are you ready to lead the sales floor by showcasing and promoting our iconic brand? You will deliver a top-notch customer experience that represents our brand’s minimalist and sensual point…
Added 2 hours ago
SC
store manager, Central and South Calgary. A.B
Starbucks Coffee Company
Calgary, AB
- $61,000 to $80,875 CAD / year
- Full-time
Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities.…
Added 2 hours ago
T
Personal Banking Associate
TD
Kelowna, BC
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 2 hours ago
T
Assistant Branch Manager Trainee
TD
Three Hills, AB · Calgary, AB
- Full-time
As an Assistant Branch Manager Trainee, you will contribute to the TD's success by leading and coaching employees towards achieving operational excellence and personal development…
Added 2 hours ago
T
Personal Banking Associate Trainee (Full time)- Champlain, Montreal
TD
Montreal, QC
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 2 hours ago
T
Audit Manager I, TD Securities (1151)
TD
Toronto, ON
- Full-time
…risks of today and around the corner and help keep our daily operations running smoothly for our…
Added 2 hours ago
T
Audit Manager II, Financial Crimes (1148)
TD
Toronto, ON
- Full-time
…risks of today and around the corner and help keep our daily operations running smoothly for our…
Added 2 hours ago
T
Senior Audit Group Manager, Financial Crimes Fraud and Insider Risk (1158)
TD
Toronto, ON
- Full-time
…risks of today and around the corner and help keep our daily operations running smoothly for our…

DHL Express

Sr Operations Supervisor

Mount Hope, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 3 years’ warehouse/on road operations experience in courier industry.
Posting language: English
Posted: Oct 1, 2026

Original job description

What makes DHL great?  Our People!  We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.  Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. 

Start YOUR career with DHL today…

DHL Express currently has an opening for a Sr Operations Supervisor in YHM GTW.  This role will provide “hands-on” proactive management of the employees engaged in the daily pick-up, handling and delivery of packages and freight, within prescribed standards of cost, efficiency, accuracy and on-time distribution. Implements new procedures to improve operational effectiveness and provides performance reports for management as required. Acts as a proactive member of the Sales resource team in the provision of Customer service solutions. This position will act as the leader amongst the Supervisor team.

How will you contribute to the success of DHL?

Recruits, orients, trains, schedules, manages and recommends discipline for all frontline unionized and salaried staff.
Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
Ensures timely and accurate handling, inclusive of scanning and GSOP compliance, of incoming and or outgoing freight daily, in accordance with established standards and procedures.
Completes accurate and timely reports for management as required (staffing schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, health and safety, load quality, DF Compliance, regulatory reporting, etc).
Ensures successful implementation & continued application of AQCC, process enhancements, driving continuous improvement, etc.
Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate frontline unionized and salaried staff.
Ensures sufficient staff resources, materials and supplies on hand always.
Ensures warehouse is organized and set up for successful operations and manages successful shift exchanges.
Maintains equipment, in safe, efficient operating condition always.
Establishes/maintains a proactive programs in compliance with regulatory bodies, legislative requirements, and the collective agreement.
Investigates employee complaints/grievances, prepares written replies and liaisons with Employee Relations, Operations Manger, and Sr. Gateway Operations Manager re: final responses.
Establishes/maintains a proactive security program to safeguard the company’s physical assets.
Implements & follows up on Customer Service solutions as determined by COG / Sales resource team.
Identifies/tracks/adjusts operation to meet service standards by auditing & measuring productivity and results.
Updates operations, customer service, and sales management on issues as required, and address complaints and escalations in a professional expedient manner.
Performs other assignments like managing daily operations and stake holder management in the absence of Operations Managers.
Identifies and addresses root causes for service failures.
Ensures staff overtime/ costs is within approved budget.
Ensures compliance with, CBSA, Transport Canada, IATA, CLC, OHSE, and other regulatory bodies as needed.
Complete initial and continuous training on the CIS Medical Express Awareness, CIS Awareness trainings, and GDP principles; such training is to be proactively monitored to adhere to completion by staff/contractors as applicable
Have a complete understanding of the Global SOP, Life Science GDP Policy, and Standards to be able to perform PD, GEMBA, self-assessment, and act as required within their facility, with staff and sub-contractors as applicable.
Action and drive any corrective actions for compliance, continuous improvements for GDP as noted in GRID or as raised to the facility via WMX Support teams, customers, or others.
All subcontracting activities that may affect GDP compliance and overall quality assurance in their area of responsibility are monitored
GDP-related tasks, documents, and records are adhered to where applicable
Follow compliance with local regulatory requirements related to GDP
Any delegated responsibilities are documented for accountability
Lead as required for the agreed Customer onsite meeting and the Customer requested audit

Do you have what it takes?

Excellent interpersonal skills.
Proven communication skills - written & oral
Demonstrated leadership, analysis & problem-solving skills.
Very good PC skills (Office suite of applications, Word, Excel, Outlook, PowerPoint).
Working knowledge/interpretation of Collective Agreements & Occupational Health & Safety Act.
Demonstrated drive, initiative & flexibility to ensure task completion.
Demonstrated time management & organization skills.
College or University designation in an appropriate discipline.
Manage multiple activities/deadlines.
Demonstrated leadership skills.
Demonstrated ability to be assertive.
3 years’ warehouse/on road operations experience in courier industry.
Knowledge & compliance with Dangerous Goods/WHMIS special handling procedures.
Prior working experience with quality/process improvement initiatives.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal check for all countries lived in for the past 5 years and other background check to qualify for the position.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

Internal Transfer Application Form Link: Internal Transfer Application Form (Employee) – Fill out for

Acknowledgment

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More about this job

Responsibilities

Lead daily warehouse and courier operations, supervising unionized and salaried staff while ensuring safe, accurate, timely, and cost-effective freight handling. Drive service quality and continuous improvement, manage customer escalations and compliance requirements, and oversee staffing, equipment, reporting, and shift transitions.

Requirements

Requires at least three years of warehouse or on-road operations experience in the courier industry, along with leadership, communication, organization, and problem-solving abilities. Candidates should have a college or university designation in an appropriate discipline, knowledge of collective agreements and occupational health and safety, and familiarity with dangerous goods procedures and process improvement.

Skills

Leadership
Interpersonal Communication
Written Communication
Problem-Solving
Analysis
Staff Recruitment And Training
Scheduling And Workforce Management
Operational Management
Productivity And Cost Management
Continuous Improvement
Customer Service
Collective Agreement Interpretation
Occupational Health And Safety
Dangerous Goods Handling
Quality And Process Improvement
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Warehouse Operations
Courier Operations
Freight Handling
Pickup And Delivery
Unionized Workforce
Staff Recruitment
Staff Training
Workforce Scheduling
Productivity Measurement
Cost Control
Quality Management
Continuous Improvement
Customer Service
Global Standard Operating Procedures
Good Distribution Practice
Medical Express Awareness
Dangerous Goods
WHMIS
Occupational Health And Safety
Collective Agreements
Regulatory Compliance
CBSA
Transport Canada
IATA
CIS Awareness Training
GRID
Microsoft Office
Word
Excel
Outlook

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