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Added 38 mins ago
OF
Group Fitness Coach
Orangetheory Fitness Affiliates
Edmonton, AB
- $30 to $70 CAD / hour
- Part-time
We are looking for Group Fitness professionals to lead our coach-inspired, science-backed, and technology-tracked workouts. Our coaches prioritize our members and make it known that they’re…
Added 38 mins ago
OF
Regional Coach North Edmonton
Orangetheory Fitness Affiliates
St. Albert, AB
- $30 to $70 CAD / hour
- Part-time
We are looking for a Regional Coach to lead our coach-inspired, science-backed, and technology-tracked workouts. Our coaches prioritize our members and make it known that they’re an…
Added 1 hour ago
HT
Engineering Team Leader (PET HR)
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Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 2 hours ago
M
Survey Assistant, Calgary
Midwest
Calgary, AB
- Full-time
Assume a safety lead position should the Crew Chief become injured.
Added 4 hours ago
C
Machine Operator
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Toronto, ON · Scarborough, Ontario
- Full-time
Any other duties assigned by lead hand and/or management
Added 4 hours ago
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Lead Editor
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- Full-time
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Added 5 hours ago
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Account Manager - Events & Experiential Marketing
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- Full-time
…Sundae Creative. Our Recruitment team will keep your profile on hand and reach out if a role opens up that aligns with your experience and…
Added 5 hours ago
FC
Aerospace Structural Fitter (Experienced - Minimum 5 years)
FLEET CANADA INC
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- $23 to $30 CAD / hour
- Full-time
We are currently launching an exciting new program and are seeking bright, talented individuals who are eager to lead and grow with our evolving organization. Our culture is grounded in…
Added 5 hours ago
X
Lead Engineer - Laser Systems
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- Full-time
The Lead Engineer will architect and build the ultra-stable, low-noise laser engines powering the world’s first fault-tolerant photonic quantum computers, acting as both a system architect…
Added 5 hours ago
UJ
Luxury Destination Specialist - Tropics
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We are the luxury travel advisor’s right hand. How?
Added 5 hours ago
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Luxury Travel Advisor - Europe
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Remote, Canada
- Full-time
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Added 6 hours ago
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Assistant Store Manager I
Coach
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- Full-time
…performance, operational excellence, and team development. You lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service…
Added 7 hours ago
HT
Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 7 hours ago
KS
Assistant Store Manager I
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…performance, operational excellence, and team development. You lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service…
Added 8 hours ago
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Added 8 hours ago
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Added 9 hours ago
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…and collections, cash, and our first external audit. You will lead our accounting team, most of whom are based in China, and build the processes and controls that let us keep growing…
Added 9 hours ago
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Grounds Service Worker (On-Call)
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…School District strives to be “The Best Place to Learn and…
Added 12 hours ago
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Passionate Fitness Professional - Coach
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- $25 to $55 CAD / hour
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We are looking for Group Fitness professionals to lead our coach-inspired, science-backed, and technology-tracked workouts. Our coaches prioritize our members and make it known that they’re…
Added 13 hours ago
LM
Insulator
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- Full-time
- On-site
Measure and cut insulating materials to required shape and dimensions using hand and power tools
Added 13 hours ago
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Drywall installer lead hand
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Added 14 hours ago
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Insulator
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Measure and cut insulating materials to required shape and dimensions using hand and power tools
Added 17 hours ago
BS
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- Full-time
- On-site
Measure and cut insulating materials to required shape and dimensions using hand and power tools
Added 18 hours ago
US
Construction painter
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Calgary, AB
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Added 18 hours ago
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- From $38 CAD / hour
- Full-time
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DHL Express

Sr Operations Supervisor

Mount Hope, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 3 years’ warehouse/on road operations experience in courier industry.
Posting language: English
Posted: Oct 1, 2026

Original job description

What makes DHL great?  Our People!  We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.  Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. 

Start YOUR career with DHL today…

DHL Express currently has an opening for a Sr Operations Supervisor in YHM GTW.  This role will provide “hands-on” proactive management of the employees engaged in the daily pick-up, handling and delivery of packages and freight, within prescribed standards of cost, efficiency, accuracy and on-time distribution. Implements new procedures to improve operational effectiveness and provides performance reports for management as required. Acts as a proactive member of the Sales resource team in the provision of Customer service solutions. This position will act as the leader amongst the Supervisor team.

How will you contribute to the success of DHL?

Recruits, orients, trains, schedules, manages and recommends discipline for all frontline unionized and salaried staff.
Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
Ensures timely and accurate handling, inclusive of scanning and GSOP compliance, of incoming and or outgoing freight daily, in accordance with established standards and procedures.
Completes accurate and timely reports for management as required (staffing schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, health and safety, load quality, DF Compliance, regulatory reporting, etc).
Ensures successful implementation & continued application of AQCC, process enhancements, driving continuous improvement, etc.
Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate frontline unionized and salaried staff.
Ensures sufficient staff resources, materials and supplies on hand always.
Ensures warehouse is organized and set up for successful operations and manages successful shift exchanges.
Maintains equipment, in safe, efficient operating condition always.
Establishes/maintains a proactive programs in compliance with regulatory bodies, legislative requirements, and the collective agreement.
Investigates employee complaints/grievances, prepares written replies and liaisons with Employee Relations, Operations Manger, and Sr. Gateway Operations Manager re: final responses.
Establishes/maintains a proactive security program to safeguard the company’s physical assets.
Implements & follows up on Customer Service solutions as determined by COG / Sales resource team.
Identifies/tracks/adjusts operation to meet service standards by auditing & measuring productivity and results.
Updates operations, customer service, and sales management on issues as required, and address complaints and escalations in a professional expedient manner.
Performs other assignments like managing daily operations and stake holder management in the absence of Operations Managers.
Identifies and addresses root causes for service failures.
Ensures staff overtime/ costs is within approved budget.
Ensures compliance with, CBSA, Transport Canada, IATA, CLC, OHSE, and other regulatory bodies as needed.
Complete initial and continuous training on the CIS Medical Express Awareness, CIS Awareness trainings, and GDP principles; such training is to be proactively monitored to adhere to completion by staff/contractors as applicable
Have a complete understanding of the Global SOP, Life Science GDP Policy, and Standards to be able to perform PD, GEMBA, self-assessment, and act as required within their facility, with staff and sub-contractors as applicable.
Action and drive any corrective actions for compliance, continuous improvements for GDP as noted in GRID or as raised to the facility via WMX Support teams, customers, or others.
All subcontracting activities that may affect GDP compliance and overall quality assurance in their area of responsibility are monitored
GDP-related tasks, documents, and records are adhered to where applicable
Follow compliance with local regulatory requirements related to GDP
Any delegated responsibilities are documented for accountability
Lead as required for the agreed Customer onsite meeting and the Customer requested audit

Do you have what it takes?

Excellent interpersonal skills.
Proven communication skills - written & oral
Demonstrated leadership, analysis & problem-solving skills.
Very good PC skills (Office suite of applications, Word, Excel, Outlook, PowerPoint).
Working knowledge/interpretation of Collective Agreements & Occupational Health & Safety Act.
Demonstrated drive, initiative & flexibility to ensure task completion.
Demonstrated time management & organization skills.
College or University designation in an appropriate discipline.
Manage multiple activities/deadlines.
Demonstrated leadership skills.
Demonstrated ability to be assertive.
3 years’ warehouse/on road operations experience in courier industry.
Knowledge & compliance with Dangerous Goods/WHMIS special handling procedures.
Prior working experience with quality/process improvement initiatives.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal check for all countries lived in for the past 5 years and other background check to qualify for the position.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

Internal Transfer Application Form Link: Internal Transfer Application Form (Employee) – Fill out for

Acknowledgment

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More about this job

Responsibilities

Lead daily warehouse and courier operations, supervising unionized and salaried staff while ensuring safe, accurate, timely, and cost-effective freight handling. Drive service quality and continuous improvement, manage customer escalations and compliance requirements, and oversee staffing, equipment, reporting, and shift transitions.

Requirements

Requires at least three years of warehouse or on-road operations experience in the courier industry, along with leadership, communication, organization, and problem-solving abilities. Candidates should have a college or university designation in an appropriate discipline, knowledge of collective agreements and occupational health and safety, and familiarity with dangerous goods procedures and process improvement.

Skills

Leadership
Interpersonal Communication
Written Communication
Problem-Solving
Analysis
Staff Recruitment And Training
Scheduling And Workforce Management
Operational Management
Productivity And Cost Management
Continuous Improvement
Customer Service
Collective Agreement Interpretation
Occupational Health And Safety
Dangerous Goods Handling
Quality And Process Improvement
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Warehouse Operations
Courier Operations
Freight Handling
Pickup And Delivery
Unionized Workforce
Staff Recruitment
Staff Training
Workforce Scheduling
Productivity Measurement
Cost Control
Quality Management
Continuous Improvement
Customer Service
Global Standard Operating Procedures
Good Distribution Practice
Medical Express Awareness
Dangerous Goods
WHMIS
Occupational Health And Safety
Collective Agreements
Regulatory Compliance
CBSA
Transport Canada
IATA
CIS Awareness Training
GRID
Microsoft Office
Word
Excel
Outlook

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