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AA
Business Development Manager, OHT
Ad Astra Consultants
ON · Ontario, Canada
- Full-time
…relationships, and acquiring new business. Acting as a link between the corporate office, sales teams, and local tire retailers, the role will provide product training, merchandising…
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AU
Security Patroller - Campus - Full Time
Allied Universal
Calgary, AB
- Full-time
Follow site post orders, security procedures, and instructions from the Site Supervisor or Manager.
Added 1 min ago
ML
Business Solutions Architect - up to 2 positions
Manitoba Liquor and Lotteries
Winnipeg, MB
- $99,923.2 to $134,950.4 CAD / year
- Full-time
- On-site
…know how we can meet your needs. Job Purpose Reporting to the Manager, Product Area, the Business Solutions Architect is responsible for cross-functional collaboration within assigned…
Added 16 mins ago
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Senior Rooms Operations Manager
Marriott
Regina, SK
- Full-time
Sets clear expectations, with the General Manager, for the team.
Added 31 mins ago
R
Financial Advisory Consultant
RBC
Montreal, QC
- Full-time
Owner-manager taxation and corporate reorganizations
Added 31 mins ago
ZG
General Manager / Head of Vision Care Canada
ZEISS Group
Toronto, ON
- Full-time
Strong commercial mindset and customer orientation, with experience in customer-facing environments, channel management, key account development and market expansion.
Added 31 mins ago
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Senior Technology Manager, Loan Servicing Technology
BMO
Toronto, ON · FCP
- Full-time
We are seeking a Senior Technology Manager to lead the Loan Servicing Technology portfolio supporting critical lending platforms and services within Commercial and Corporate Banking.
Added 31 mins ago
M
Senior Manager, Communications
Manulife
Toronto, ON · Waterloo, ON
- Full-time
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Nurse 2 - Medicine (5N)-Non Teaching
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Added 31 mins ago
Registered Nurse (N2) - Emergency
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Winnipeg, MB
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Added 31 mins ago
Rehabilitation Assistant
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Winnipeg, MB
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Added 31 mins ago
Health Care Aide & Aide Porter
Winnipeg Regional Health Authority
Winnipeg, MB
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Added 31 mins ago
Health Care Aide & Aide Porter
Winnipeg Regional Health Authority
Winnipeg, MB
Directly accountable to the Manager or designate, the Health Care Aide acts as a member of the interdisciplinary team, assisting with participant care and providing basic supportive care as…
Added 35 mins ago
YM
Corporate sales manager
YUMMY MARKET
Concord, ON · North York, ON
- $73 to $85 CAD / hour
- Full-time
- On-site
Added 1 hour ago
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Facility Manager III
BGIS
Milton, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 1 hour ago
FC
Manager, Information Security
FirstOntario Credit Union
Hamilton, ON
- Full-time
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Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Ajax, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Prescott, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 1 hour ago
CA
Sales Manager
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Derrick Chrysler Dodge Jeep Ram Fiat
- Full-time
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Added 1 hour ago
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Manager - Accounting Policy and Advisory
TD
Toronto, ON
- Full-time
The Manager – Accounting Policy and Advisory (i.e. Specialized Finance Manager, Chief Accountant's Department, Accounting Policy and Advisory), is responsible for the development,…
Added 1 hour ago
T
Audit Manager II, Financial Crimes (1148)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
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Senior Audit Group Manager, Financial Crimes Fraud and Insider Risk (1158)
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…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
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Audit Manager II (ATH 993)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
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Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 1 hour ago
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IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Supporting Senior Manager, IT Audit and other auditors in the development and execution of audit plans, operational reviews and project engagements.

DHL Express

Sr Operations Supervisor

Mount Hope, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 3 years’ warehouse/on road operations experience in courier industry.
Posting language: English
Posted: Oct 1, 2026

Original job description

What makes DHL great?  Our People!  We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.  Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. 

Start YOUR career with DHL today…

DHL Express currently has an opening for a Sr Operations Supervisor in YHM GTW.  This role will provide “hands-on” proactive management of the employees engaged in the daily pick-up, handling and delivery of packages and freight, within prescribed standards of cost, efficiency, accuracy and on-time distribution. Implements new procedures to improve operational effectiveness and provides performance reports for management as required. Acts as a proactive member of the Sales resource team in the provision of Customer service solutions. This position will act as the leader amongst the Supervisor team.

How will you contribute to the success of DHL?

Recruits, orients, trains, schedules, manages and recommends discipline for all frontline unionized and salaried staff.
Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
Ensures timely and accurate handling, inclusive of scanning and GSOP compliance, of incoming and or outgoing freight daily, in accordance with established standards and procedures.
Completes accurate and timely reports for management as required (staffing schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, health and safety, load quality, DF Compliance, regulatory reporting, etc).
Ensures successful implementation & continued application of AQCC, process enhancements, driving continuous improvement, etc.
Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate frontline unionized and salaried staff.
Ensures sufficient staff resources, materials and supplies on hand always.
Ensures warehouse is organized and set up for successful operations and manages successful shift exchanges.
Maintains equipment, in safe, efficient operating condition always.
Establishes/maintains a proactive programs in compliance with regulatory bodies, legislative requirements, and the collective agreement.
Investigates employee complaints/grievances, prepares written replies and liaisons with Employee Relations, Operations Manger, and Sr. Gateway Operations Manager re: final responses.
Establishes/maintains a proactive security program to safeguard the company’s physical assets.
Implements & follows up on Customer Service solutions as determined by COG / Sales resource team.
Identifies/tracks/adjusts operation to meet service standards by auditing & measuring productivity and results.
Updates operations, customer service, and sales management on issues as required, and address complaints and escalations in a professional expedient manner.
Performs other assignments like managing daily operations and stake holder management in the absence of Operations Managers.
Identifies and addresses root causes for service failures.
Ensures staff overtime/ costs is within approved budget.
Ensures compliance with, CBSA, Transport Canada, IATA, CLC, OHSE, and other regulatory bodies as needed.
Complete initial and continuous training on the CIS Medical Express Awareness, CIS Awareness trainings, and GDP principles; such training is to be proactively monitored to adhere to completion by staff/contractors as applicable
Have a complete understanding of the Global SOP, Life Science GDP Policy, and Standards to be able to perform PD, GEMBA, self-assessment, and act as required within their facility, with staff and sub-contractors as applicable.
Action and drive any corrective actions for compliance, continuous improvements for GDP as noted in GRID or as raised to the facility via WMX Support teams, customers, or others.
All subcontracting activities that may affect GDP compliance and overall quality assurance in their area of responsibility are monitored
GDP-related tasks, documents, and records are adhered to where applicable
Follow compliance with local regulatory requirements related to GDP
Any delegated responsibilities are documented for accountability
Lead as required for the agreed Customer onsite meeting and the Customer requested audit

Do you have what it takes?

Excellent interpersonal skills.
Proven communication skills - written & oral
Demonstrated leadership, analysis & problem-solving skills.
Very good PC skills (Office suite of applications, Word, Excel, Outlook, PowerPoint).
Working knowledge/interpretation of Collective Agreements & Occupational Health & Safety Act.
Demonstrated drive, initiative & flexibility to ensure task completion.
Demonstrated time management & organization skills.
College or University designation in an appropriate discipline.
Manage multiple activities/deadlines.
Demonstrated leadership skills.
Demonstrated ability to be assertive.
3 years’ warehouse/on road operations experience in courier industry.
Knowledge & compliance with Dangerous Goods/WHMIS special handling procedures.
Prior working experience with quality/process improvement initiatives.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal check for all countries lived in for the past 5 years and other background check to qualify for the position.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

Internal Transfer Application Form Link: Internal Transfer Application Form (Employee) – Fill out for

Acknowledgment

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More about this job

Responsibilities

Lead daily warehouse and courier operations, supervising unionized and salaried staff while ensuring safe, accurate, timely, and cost-effective freight handling. Drive service quality and continuous improvement, manage customer escalations and compliance requirements, and oversee staffing, equipment, reporting, and shift transitions.

Requirements

Requires at least three years of warehouse or on-road operations experience in the courier industry, along with leadership, communication, organization, and problem-solving abilities. Candidates should have a college or university designation in an appropriate discipline, knowledge of collective agreements and occupational health and safety, and familiarity with dangerous goods procedures and process improvement.

Skills

Leadership
Interpersonal Communication
Written Communication
Problem-Solving
Analysis
Staff Recruitment And Training
Scheduling And Workforce Management
Operational Management
Productivity And Cost Management
Continuous Improvement
Customer Service
Collective Agreement Interpretation
Occupational Health And Safety
Dangerous Goods Handling
Quality And Process Improvement
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Warehouse Operations
Courier Operations
Freight Handling
Pickup And Delivery
Unionized Workforce
Staff Recruitment
Staff Training
Workforce Scheduling
Productivity Measurement
Cost Control
Quality Management
Continuous Improvement
Customer Service
Global Standard Operating Procedures
Good Distribution Practice
Medical Express Awareness
Dangerous Goods
WHMIS
Occupational Health And Safety
Collective Agreements
Regulatory Compliance
CBSA
Transport Canada
IATA
CIS Awareness Training
GRID
Microsoft Office
Word
Excel
Outlook

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