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Added 10 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Identify new business opportunities within a prescribed Regional Sales Territory via sourcing and Hunting to identify new business opportunities within a global sales territory and target…
Added 10 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Halifax, NS
- $52,500 CAD / year
- Full-time
If you’re a new grad who wants more than a desk job - someone excited by supply chain, sales, business development, and entrepreneurship - this is your chance to build a real career from…
Added 10 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Dartmouth, NS
- $52,500 CAD / year
- Full-time
If you’re a new grad who wants more than a desk job - someone excited by supply chain, sales, business development, and entrepreneurship - this is your chance to build a real career from…
Added 10 mins ago
SL
Bilingual Financial Service Consultant- Insurance
Sun Life Québec
Montreal, QC
- Full-time
Reporting to the Sales Manager, Client Solutions you will:
Added 10 mins ago
Store Manager
Sherwin-Williams
Chatham-Kent, ON · Chatham, ON
The Store Manager is responsible for overseeing the daily operations of their store, making sure it runs smoothly and effectively. This includes managing all aspects of store operations,…
Added 10 mins ago
V
Financial Services Representative - Blundell Centre (6-Month Contract)
Vancity
Richmond, BC
- Full-time
…opportunity to build a meaningful career with Vancity. As a sales-focused role grounded in advice and relationship-building, you’ll help members achieve their goals while driving branch…
Added 23 mins ago
OP
Business manager - sales and advertising
Offshore Performance Marine Inc.
Innisfil, ON
- $70,000 to $90,000 CAD / year
- Full-time
- On-site
Direct the development and maintenance of an organization’s Internet and intranet sites
Added 24 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Airdrie, AB
- Full-time
Added 24 mins ago
U
Philanthropy & Fund Development Manager
UFA
Calgary, AB
- Full-time
Reporting to the Sr. Manager, Community Impact, the Philanthropy & Fund Development Manager is responsible for developing and implementing fundraising and philanthropic strategies that…
Added 24 mins ago
SI
Finance Manager
StoneRidge Insurance Brokers
Hamilton, ON
- Full-time
StoneRidge Insurance Brokers is seeking an experienced Financial Manager to oversee the financial management of our real estate portfolio and related entities. You’ll lead accounting…
Added 24 mins ago
SS
Compensation Manager
Summit Search Group
Toronto, ON
- $82,000 to $135,000 CAD / year
- Full-time
The Manager, Compensation serves as a subject matter expert responsible for the development, implementation, regulation and administration of all compensation programs, policies and…
Added 24 mins ago
A
Senior Manager, AI Strategy & Business Development
Avanade
Toronto, ON
- Full-time
Coach consultants, architects, and sales professionals on AI storytelling, value articulation, and opportunity development.
Added 25 mins ago
SI
Spirits Manager
SNDL Inc.
Regina, SK · Wine & Beyond Regina
- Full-time
As the Spirits Manager at our Regina location, you’ll bring your expertise in spirits and people leadership to run a dynamic department, host tastings, and help shape one of Saskatchewan’s…
Added 25 mins ago
SI
Beer Manager
SNDL Inc.
Regina, SK · Wine & Beyond Regina
- Full-time
…department at our new Wine and Beyond location in Regina. As Beer Manager, you’ll be the go-to expert for all things beer - craft, local, import, and more. You’ll lead a team, drive sales,…
Added 25 mins ago
SI
Wine Manager
SNDL Inc.
Regina, SK · Wine & Beyond Regina
- Full-time
As the Wine Manager at our Regina location, you’ll bring your expertise in wine and people leadership to run a dynamic department, host tastings, and help shape one of Saskatchewan's best…
Added 39 mins ago
AA
Business Development Manager, OHT
Ad Astra Consultants
ON · Ontario, Canada
- Full-time
Sales Strategy & Business Development: Develop and implement go-to-market strategies and sales channels in collaboration with the sales force to achieve annual sales and margin targets.
Added 40 mins ago
Renewals Specialist | Spécialiste des renouvellements
Alveole
Montreal, QC
Alvéole, a cancellation request is the beginning of a conversation. Real estate goes through phases, development, lease-up, stabilization, disposition and it's normal for our solution to…
Added 40 mins ago
Account Executive - Biodiversity Data Product
Alveole
Montreal, QC
You’ll work directly with our CEO and Product team, owning the entire sales cycle: from prospecting and discovery to proposals, negotiation, and close. You’ll engage with major real estate…
Added 40 mins ago
F&
Full Time Retail Experience Lead
Fire & Flower Inc.
Brampton, ON
- Full-time
Strong knowledge of retail sales principles, methods, practices, and techniques.
Added 40 mins ago
DB
Part Time Bridal Sales
David's Bridal
Woodbridge, ON
- Part-time
…Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling behaviors, and performing duties related to the presentation and…
Added 40 mins ago
DB
Part Time Bridal Sales
David's Bridal
Dartmouth, NS
- Part-time
…Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our 5-Step Selling Process, and performing duties related to the presentation…
Added 40 mins ago
DB
Part Time Bridal Sales
David's Bridal
Hamilton, ON
- Part-time
…Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling behaviors, and performing duties related to the presentation and…
Added 40 mins ago
Manager, Quality Assurance II
Sofina Foods Inc
Edmonton, AB
Reporting to the Director, Operations, the Quality Assurance Manager is responsible for all aspects of food safety and quality within the facility, including, the development,…
Added 40 mins ago
Sr. Account Manager - West
United Services Group
Vancouver, BC · Kelowna, BC · BC
Added 40 mins ago
AC
Sr. Manager, Philanthropy
Alberta Cancer Foundation
Calgary, AB
- Full-time
Based in our new, world-class cancer facility, The Arthur Child Comprehensive Cancer Centre, the Senior Manager, Philanthropy is responsible for advancing an integrated, regional major…

DHL Express

Sr Operations Supervisor

Mount Hope, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 3 years’ warehouse/on road operations experience in courier industry.
Posting language: English
Posted: Oct 1, 2026

Original job description

What makes DHL great?  Our People!  We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.  Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. 

Start YOUR career with DHL today…

DHL Express currently has an opening for a Sr Operations Supervisor in YHM GTW.  This role will provide “hands-on” proactive management of the employees engaged in the daily pick-up, handling and delivery of packages and freight, within prescribed standards of cost, efficiency, accuracy and on-time distribution. Implements new procedures to improve operational effectiveness and provides performance reports for management as required. Acts as a proactive member of the Sales resource team in the provision of Customer service solutions. This position will act as the leader amongst the Supervisor team.

How will you contribute to the success of DHL?

Recruits, orients, trains, schedules, manages and recommends discipline for all frontline unionized and salaried staff.
Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
Ensures timely and accurate handling, inclusive of scanning and GSOP compliance, of incoming and or outgoing freight daily, in accordance with established standards and procedures.
Completes accurate and timely reports for management as required (staffing schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, health and safety, load quality, DF Compliance, regulatory reporting, etc).
Ensures successful implementation & continued application of AQCC, process enhancements, driving continuous improvement, etc.
Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate frontline unionized and salaried staff.
Ensures sufficient staff resources, materials and supplies on hand always.
Ensures warehouse is organized and set up for successful operations and manages successful shift exchanges.
Maintains equipment, in safe, efficient operating condition always.
Establishes/maintains a proactive programs in compliance with regulatory bodies, legislative requirements, and the collective agreement.
Investigates employee complaints/grievances, prepares written replies and liaisons with Employee Relations, Operations Manger, and Sr. Gateway Operations Manager re: final responses.
Establishes/maintains a proactive security program to safeguard the company’s physical assets.
Implements & follows up on Customer Service solutions as determined by COG / Sales resource team.
Identifies/tracks/adjusts operation to meet service standards by auditing & measuring productivity and results.
Updates operations, customer service, and sales management on issues as required, and address complaints and escalations in a professional expedient manner.
Performs other assignments like managing daily operations and stake holder management in the absence of Operations Managers.
Identifies and addresses root causes for service failures.
Ensures staff overtime/ costs is within approved budget.
Ensures compliance with, CBSA, Transport Canada, IATA, CLC, OHSE, and other regulatory bodies as needed.
Complete initial and continuous training on the CIS Medical Express Awareness, CIS Awareness trainings, and GDP principles; such training is to be proactively monitored to adhere to completion by staff/contractors as applicable
Have a complete understanding of the Global SOP, Life Science GDP Policy, and Standards to be able to perform PD, GEMBA, self-assessment, and act as required within their facility, with staff and sub-contractors as applicable.
Action and drive any corrective actions for compliance, continuous improvements for GDP as noted in GRID or as raised to the facility via WMX Support teams, customers, or others.
All subcontracting activities that may affect GDP compliance and overall quality assurance in their area of responsibility are monitored
GDP-related tasks, documents, and records are adhered to where applicable
Follow compliance with local regulatory requirements related to GDP
Any delegated responsibilities are documented for accountability
Lead as required for the agreed Customer onsite meeting and the Customer requested audit

Do you have what it takes?

Excellent interpersonal skills.
Proven communication skills - written & oral
Demonstrated leadership, analysis & problem-solving skills.
Very good PC skills (Office suite of applications, Word, Excel, Outlook, PowerPoint).
Working knowledge/interpretation of Collective Agreements & Occupational Health & Safety Act.
Demonstrated drive, initiative & flexibility to ensure task completion.
Demonstrated time management & organization skills.
College or University designation in an appropriate discipline.
Manage multiple activities/deadlines.
Demonstrated leadership skills.
Demonstrated ability to be assertive.
3 years’ warehouse/on road operations experience in courier industry.
Knowledge & compliance with Dangerous Goods/WHMIS special handling procedures.
Prior working experience with quality/process improvement initiatives.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal check for all countries lived in for the past 5 years and other background check to qualify for the position.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

Internal Transfer Application Form Link: Internal Transfer Application Form (Employee) – Fill out for

Acknowledgment

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More about this job

Responsibilities

Lead daily warehouse and courier operations, supervising unionized and salaried staff while ensuring safe, accurate, timely, and cost-effective freight handling. Drive service quality and continuous improvement, manage customer escalations and compliance requirements, and oversee staffing, equipment, reporting, and shift transitions.

Requirements

Requires at least three years of warehouse or on-road operations experience in the courier industry, along with leadership, communication, organization, and problem-solving abilities. Candidates should have a college or university designation in an appropriate discipline, knowledge of collective agreements and occupational health and safety, and familiarity with dangerous goods procedures and process improvement.

Skills

Leadership
Interpersonal Communication
Written Communication
Problem-Solving
Analysis
Staff Recruitment And Training
Scheduling And Workforce Management
Operational Management
Productivity And Cost Management
Continuous Improvement
Customer Service
Collective Agreement Interpretation
Occupational Health And Safety
Dangerous Goods Handling
Quality And Process Improvement
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Warehouse Operations
Courier Operations
Freight Handling
Pickup And Delivery
Unionized Workforce
Staff Recruitment
Staff Training
Workforce Scheduling
Productivity Measurement
Cost Control
Quality Management
Continuous Improvement
Customer Service
Global Standard Operating Procedures
Good Distribution Practice
Medical Express Awareness
Dangerous Goods
WHMIS
Occupational Health And Safety
Collective Agreements
Regulatory Compliance
CBSA
Transport Canada
IATA
CIS Awareness Training
GRID
Microsoft Office
Word
Excel
Outlook

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