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Added 3 mins ago
WD
Kitchen manager
Wolf's Den Restaurant
Whitehorse, YT
- From $21 CAD / hour
- Full-time
- On-site
Maintain records of stock, repairs, sales and wastage
Added 14 mins ago
TS
Assistant Store Manager
The Salvation Army in Canada
Brantford, ON
- Full-time
This position provides support to the Store Manager in the organization and supervision of all operational areas of the retail store. This position ensures the mission of The Salvation Army…
Added 14 mins ago
AA
Business Development Manager, OHT
Ad Astra Consultants
ON · Ontario, Canada
- Full-time
…new business. Acting as a link between the corporate office, sales teams, and local tire retailers, the role will provide product training, merchandising support, and operational guidance…
Added 14 mins ago
Front End Checkout Team Associate(Part Time)
Walmart Canada
Ottawa, ON
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 14 mins ago
HF
Manager, retail sales
Habibi Fruits
Montréal, QC
- $30 to $38 CAD / hour
- Full-time
- On-site
Added 15 mins ago
Renewals Specialist | Spécialiste des renouvellements
Alveole
Montreal, QC
Partner closely with Customer Success, Support, Sales, and Product to resolve customer concerns efficiently.
Added 15 mins ago
Account Executive - Biodiversity Data Product
Alveole
Montreal, QC
You’ll work directly with our CEO and Product team, owning the entire sales cycle: from prospecting and discovery to proposals, negotiation, and close. You’ll engage with major real estate…
Added 15 mins ago
Alterations Specialist
David's Bridal
Cambridge, ON
…the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer…
Added 15 mins ago
F&
Full Time Retail Experience Lead
Fire & Flower Inc.
Brampton, ON
- Full-time
Strong knowledge of retail sales principles, methods, practices, and techniques.
Added 15 mins ago
Dix 30 - Store Assistant Manager
Running Room
Brossard, QC
Share responsibility for managing the store with the manager.
Added 15 mins ago
Kelowna - Store Assistant Manager
Running Room
Kelowna, BC
Share the responsibility of running the store with the manager
Added 15 mins ago
Customer Service Agent - YSB
The Talent Team at Perimeter Aviation
Sudbury, ON · Greater Sudbury, ON
Provide and support optimal levels of customer sales and service by being cognizant of yourself and/or peers with the coordination and scheduling of day-to-day duties/tasks and/or…
Added 15 mins ago
DB
Part Time Bridal Sales
David's Bridal
Woodbridge, ON
- Part-time
…Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling behaviors, and performing duties related to the presentation and…
Added 15 mins ago
DB
Part Time Bridal Sales
David's Bridal
Dartmouth, NS
- Part-time
…Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our 5-Step Selling Process, and performing duties related to the presentation…
Added 15 mins ago
DB
Part Time Bridal Sales
David's Bridal
Hamilton, ON
- Part-time
…Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling behaviors, and performing duties related to the presentation and…
Added 15 mins ago
Manager, Quality Assurance II
Sofina Foods Inc
Edmonton, AB
Reporting to the Director, Operations, the Quality Assurance Manager is responsible for all aspects of food safety and quality within the facility, including, the development,…
Added 15 mins ago
Sr. Account Manager - West
United Services Group
Vancouver, BC · Kelowna, BC · BC
Added 15 mins ago
AC
Sr. Manager, Philanthropy
Alberta Cancer Foundation
Calgary, AB
- Full-time
Based in our new, world-class cancer facility, The Arthur Child Comprehensive Cancer Centre, the Senior Manager, Philanthropy is responsible for advancing an integrated, regional major…
Added 18 mins ago
C1
Assistant manager - retail
Canco 160 Ladysmith
Ladysmith, BC
- $44 to $47 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 25 mins ago
M
Shift manager - fast food restaurant
McDonald's
Québec, QC
- $17.25 to $20.5 CAD / hour
- Full-time
- On-site
Maintain records of stock, repairs, sales and wastage
Added 28 mins ago
K
Shift manager - fast food restaurant
KFC
Saint-Georges, QC
- From $17.35 CAD / hour
- Full-time
- On-site
Maintain records of stock, repairs, sales and wastage
Added 28 mins ago
K
Shift manager - fast food restaurant
KFC
Thetford Mines, QC
- From $17.35 CAD / hour
- Full-time
- On-site
Maintain records of stock, repairs, sales and wastage
Added 30 mins ago
SC
Retail Assistant Manager
Staples Canada
Edmonton, AB
- Full-time
As an Assistant Manager, you will enable operational and sales excellence, ensuring that both our customers and associates have exceptional experiences. You will break down barriers and…
Added 30 mins ago
SC
Sales Associate
Staples Canada
Calgary, AB
- Part-time
Drive sales in the furniture, technology and supplies areas of the store.
Added 30 mins ago
S
Senior Manager, Store Experience & Services
sephora.com
Toronto, ON
- Full-time
Ready for a career glow-up? As Senior Manager, Store Experiences & Services, you’ll lead strategies that elevate the client experience, strengthen selling performance, and grow Beauty…

DHL Express

Sr Operations Supervisor

Mount Hope, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 3 years’ warehouse/on road operations experience in courier industry.
Posting language: English
Posted: Oct 1, 2026

Original job description

What makes DHL great?  Our People!  We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.  Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. 

Start YOUR career with DHL today…

DHL Express currently has an opening for a Sr Operations Supervisor in YHM GTW.  This role will provide “hands-on” proactive management of the employees engaged in the daily pick-up, handling and delivery of packages and freight, within prescribed standards of cost, efficiency, accuracy and on-time distribution. Implements new procedures to improve operational effectiveness and provides performance reports for management as required. Acts as a proactive member of the Sales resource team in the provision of Customer service solutions. This position will act as the leader amongst the Supervisor team.

How will you contribute to the success of DHL?

Recruits, orients, trains, schedules, manages and recommends discipline for all frontline unionized and salaried staff.
Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
Ensures timely and accurate handling, inclusive of scanning and GSOP compliance, of incoming and or outgoing freight daily, in accordance with established standards and procedures.
Completes accurate and timely reports for management as required (staffing schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, health and safety, load quality, DF Compliance, regulatory reporting, etc).
Ensures successful implementation & continued application of AQCC, process enhancements, driving continuous improvement, etc.
Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate frontline unionized and salaried staff.
Ensures sufficient staff resources, materials and supplies on hand always.
Ensures warehouse is organized and set up for successful operations and manages successful shift exchanges.
Maintains equipment, in safe, efficient operating condition always.
Establishes/maintains a proactive programs in compliance with regulatory bodies, legislative requirements, and the collective agreement.
Investigates employee complaints/grievances, prepares written replies and liaisons with Employee Relations, Operations Manger, and Sr. Gateway Operations Manager re: final responses.
Establishes/maintains a proactive security program to safeguard the company’s physical assets.
Implements & follows up on Customer Service solutions as determined by COG / Sales resource team.
Identifies/tracks/adjusts operation to meet service standards by auditing & measuring productivity and results.
Updates operations, customer service, and sales management on issues as required, and address complaints and escalations in a professional expedient manner.
Performs other assignments like managing daily operations and stake holder management in the absence of Operations Managers.
Identifies and addresses root causes for service failures.
Ensures staff overtime/ costs is within approved budget.
Ensures compliance with, CBSA, Transport Canada, IATA, CLC, OHSE, and other regulatory bodies as needed.
Complete initial and continuous training on the CIS Medical Express Awareness, CIS Awareness trainings, and GDP principles; such training is to be proactively monitored to adhere to completion by staff/contractors as applicable
Have a complete understanding of the Global SOP, Life Science GDP Policy, and Standards to be able to perform PD, GEMBA, self-assessment, and act as required within their facility, with staff and sub-contractors as applicable.
Action and drive any corrective actions for compliance, continuous improvements for GDP as noted in GRID or as raised to the facility via WMX Support teams, customers, or others.
All subcontracting activities that may affect GDP compliance and overall quality assurance in their area of responsibility are monitored
GDP-related tasks, documents, and records are adhered to where applicable
Follow compliance with local regulatory requirements related to GDP
Any delegated responsibilities are documented for accountability
Lead as required for the agreed Customer onsite meeting and the Customer requested audit

Do you have what it takes?

Excellent interpersonal skills.
Proven communication skills - written & oral
Demonstrated leadership, analysis & problem-solving skills.
Very good PC skills (Office suite of applications, Word, Excel, Outlook, PowerPoint).
Working knowledge/interpretation of Collective Agreements & Occupational Health & Safety Act.
Demonstrated drive, initiative & flexibility to ensure task completion.
Demonstrated time management & organization skills.
College or University designation in an appropriate discipline.
Manage multiple activities/deadlines.
Demonstrated leadership skills.
Demonstrated ability to be assertive.
3 years’ warehouse/on road operations experience in courier industry.
Knowledge & compliance with Dangerous Goods/WHMIS special handling procedures.
Prior working experience with quality/process improvement initiatives.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal check for all countries lived in for the past 5 years and other background check to qualify for the position.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

Internal Transfer Application Form Link: Internal Transfer Application Form (Employee) – Fill out for

Acknowledgment

Apply About employer

More about this job

Responsibilities

Lead daily warehouse and courier operations, supervising unionized and salaried staff while ensuring safe, accurate, timely, and cost-effective freight handling. Drive service quality and continuous improvement, manage customer escalations and compliance requirements, and oversee staffing, equipment, reporting, and shift transitions.

Requirements

Requires at least three years of warehouse or on-road operations experience in the courier industry, along with leadership, communication, organization, and problem-solving abilities. Candidates should have a college or university designation in an appropriate discipline, knowledge of collective agreements and occupational health and safety, and familiarity with dangerous goods procedures and process improvement.

Skills

Leadership
Interpersonal Communication
Written Communication
Problem-Solving
Analysis
Staff Recruitment And Training
Scheduling And Workforce Management
Operational Management
Productivity And Cost Management
Continuous Improvement
Customer Service
Collective Agreement Interpretation
Occupational Health And Safety
Dangerous Goods Handling
Quality And Process Improvement
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Warehouse Operations
Courier Operations
Freight Handling
Pickup And Delivery
Unionized Workforce
Staff Recruitment
Staff Training
Workforce Scheduling
Productivity Measurement
Cost Control
Quality Management
Continuous Improvement
Customer Service
Global Standard Operating Procedures
Good Distribution Practice
Medical Express Awareness
Dangerous Goods
WHMIS
Occupational Health And Safety
Collective Agreements
Regulatory Compliance
CBSA
Transport Canada
IATA
CIS Awareness Training
GRID
Microsoft Office
Word
Excel
Outlook

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