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Added 9 mins ago
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Accounts Receivable Accounting Clerk
ILSC Education Group
Toronto, ON
- Full-time
Customer service orientation and negotiation skills
Added 9 mins ago
C
Unit Food Manager, South Carleton High School
Cook
Ottawa, ON · RICHMOND, ON
- Full-time
Think you have what it takes to be our Unit Manager? Here’s how we’ll know you’ll be successful in the role.
Added 9 mins ago
K
Seasonal Sales Associate (Masonville Place)
Knix
London, ON
- $17.95 CAD / hour
- Part-time
- Contract
- Temporary
Previous experience in customer service or retail is considered an asset, but above all else, you’re great with people and are passionate about delivering exceptional customer experiences.
Added 9 mins ago
K
Seasonal Sales Associate (Scarborough Town Centre)
Knix
Toronto, ON
- $19.7 CAD / hour
- Part-time
- Contract
- Temporary
Previous experience in customer service or retail is considered an asset, but above all else, you’re great with people and are passionate about delivering exceptional customer experiences.
Added 9 mins ago
K
Seasonal Sales Associate (Mapleview)
Knix
Burlington, ON
- $19.7 CAD / hour
- Part-time
- Contract
- Temporary
Previous experience in customer service or retail is considered an asset, but above all else, you’re great with people and are passionate about delivering exceptional customer experiences.
Added 9 mins ago
Senior Manager, Logistics Network and Transportation (Calgary or Nisku)
UFA Co-operative Ltd.
Calgary, AB
As a key member of the Supply Chain leadership team, the Senior Manager drives continuous improvement, digital transformation, and operational excellence across the logistics function. The…
Added 9 mins ago
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UFA Co-operative Ltd.
Calgary, AB
The Sr. Manager Operations, Field Readiness & Standards is a key contributor to UFA’s operational success, working closely with Regional Managers, Agents, Site Managers, and Field…
Added 9 mins ago
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Metso
Sudbury, ON · Burlington, ON · Montreal, QC
…and driving operational efficiency while contributing to a customer-focused supply chain organization. You will report to the Manager, CNS Operational Purchasing…
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Senior Retail Sales Consultant - PartTime - Mayfair Centre, BC
Swarovski
Victoria, BC
- Part-time
Deliver outstanding customer service and create emotional connections through storytelling
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Facility Services Manager
BGIS
Markham, ON
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 9 mins ago
SL
Bilingual Disability Case Manager
Sun Life
Pointe-Claire, QC · Montreal, QC · Brossard, QC · Terrebonne, QC · Sherbrooke, QC · Granby, QC · Blainville, QC · Sun Life Montreal Metcalfe
- Full-time
Added 9 mins ago
Employee Services Consultant (6-month contract)
Scotiabank
Toronto, ON · Scarborough, ON
Identify opportunities to improve departmental processes and customer service by recognizing service deficiencies and recommending solutions to HR Experience Managers and the Senior…
Added 9 mins ago
Mortgage Review Officer (Real Estate Secured Lending)
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Toronto, ON
Ensure delivery of customer service is in accordance with Scotia Service standards:
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Sous Chef
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Toronto, ON
- Full-time
Empowers employees to provide excellent customer service.
Added 9 mins ago
Systems Administrator - Specialist
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Calgary, AB
Deliver responsive, high-quality technical support by resolving service requests efficiently and with a positive customer experience in mind.
Added 23 mins ago
BC
Registered Nurse - C7 Palliative & Medically Complex Care
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- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 23 mins ago
BC
Registered Nurse - Medical B7
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Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 23 mins ago
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Operations Officer II
TD
Mississauga, ON
- Full-time
Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Added 23 mins ago
BC
Medical Radiation Technologist
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- Full-time
Excellent demonstrated customer service/communication skills
Added 23 mins ago
C
Fulfilment Center Clerk, Returns
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Mont-Royal, QC
- Internship
Reporting to the Fulfilment Center Manager, the Fulfilment Center Clerk, Returns supports the day-to-day processing of returned furniture products in our new warehouse located at 8191 Ch.…
Added 23 mins ago
ML
General Manager
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- Full-time
Provides overall operational leadership for the residence, ensuring excellence in resident and employee experience, customer service, continuous improvement, food services, health and…
Added 23 mins ago
E
Quick Service (QSR) Sales Associate (Full-Time) - Eataly Eaton Centre
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Toronto, ON
- $17.95 CAD / hour
- Full-time
A Quick Service Restaurant (QSR) Sales Associate provides exceptional guest service across Eataly’s various QSR counters – serving gelato, pastries, coffee, paninis and other Italian…
Added 23 mins ago
OH
Purchasing Manager
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- Full-time
Work closely with Production, Engineering, Customer Service, Sales, and other departments to understand material requirements, forecasts, production priorities, and upcoming demand.
Added 23 mins ago
BT
Driver
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Surrey, BC
- Full-time
Accurately record all deliveries and pickups, ensure proper paperwork accompanies all customer cores, returns, and warranties while complying with customer service delivery strategies
Added 23 mins ago
WL
Financial Services Administrator
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Kitchener, ON
- $45,000 to $60,000 CAD / year
- Full-time
Our commitment to exceptional client service shapes every interaction and helps us build lasting relationships.

DHL Global Forwarding (Canada) Inc.

Route Development Manager

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 6+ years of experience in Air Freight, Network Design, Route Development, Trade Lane Management, Pricing, Carrier Management, or related logistics functions.
Posting language: English
Posted: Sep 1, 2026

Original job description

Job Title: Route Development Manager

Reports to: Head of Air Freight Commercial Center

Location: YYZ

DHL Global Forwarding (DGF) is a leader in managing the flow of goods and information across global supply chains, utilizing air, ocean, and ground transportation, customs brokerage services, and dedicated warehousing and distribution centers. As part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries, we are committed to excellence and growth.

Join our team as a Route Development Manager at DHL Group! In this pivotal role, you will Lead and execute Air Freight Route Development strategies, plans, and initiatives to drive profitable growth, optimize trade lane performance, and enhance network competitiveness across country, regional, or global scope. The role combines strategic route portfolio leadership with deep analytical expertise in trade lane development, route economics, market intelligence, and commercial-operational alignment.

The position acts as the primary focal point for identifying, evaluating, prioritizing, and implementing route opportunities while ensuring alignment between Sales, Pricing, Carrier Management, Gateway Operations, Product, and Customer Operations teams. The role is responsible for governing route development activities, driving execution of strategic initiatives, and enabling data-driven decision making that supports revenue growth, service excellence, and margin protection.

Key Responsibilities:

Route Development Strategy & Governance

Lead the Route Development Management (RDM) agenda for assigned regions, countries, or trade lanes.
Define trade lane priorities, route opportunity roadmaps, and route portfolio strategies aligned with business objectives.
Translate regional and global route development priorities into actionable execution plans with clear ownership, governance, milestones, and performance metrics.
Support regional and global route governance forums through data-based recommendations and decision-ready business cases.
Benchmark route development performance and implement scalable best practices across countries and teams.

Trade Lane Analysis & Route Economics

Conduct advanced trade lane analysis utilizing market intelligence, customer demand trends, route economics, carrier capacity, gateway capabilities, and competitive benchmarks.
Analyze route performance indicators including:
- Conversion rates
- Gross Profit per file
- Capacity utilization
- Paid-out quality
- Consolidation ratios
- Transit time reliability
- Service performance
- Exception trends
Identify opportunities for network optimization, route redesign, consolidation improvement, and margin enhancement.
Develop and maintain route development dashboards, databases, scorecards, and performance reporting tools.

Commercial & RFQ Support

Lead route development support for strategic RFQs, tenders, sector opportunities, and major customer pursuits.
Prepare comprehensive lane opportunity assessments, including:
- Market demand analysis
- Route options
- Carrier and gateway dependencies
- Historical performance
- Gross profit analysis
- Consolidation opportunities
- Service feasibility reviews
Partner with Pricing teams to develop competitive and executable routing solutions that protect profitability and operational integrity.
Provide route development expertise supporting customer value propositions and growth strategies.

Cross-Functional Collaboration

Coordinate closely with:
- Sales and Growth teams
- Pricing and RFQ teams
- Supplier & Carrier Management
- Gateway and Station Operations
- Product & Services teams
- Sector organizations
- Customer Operations and Control Towers
- Business Intelligence and Finance teams
- Implementation and Project Management teams
Ensure route opportunities are operationally executable and aligned with network strategy and carrier capabilities.
Drive resolution of recurring route issues where commercial commitments, capacity, pricing, operational readiness, or customer requirements are misaligned.

Performance Improvement & Capability Building

Identify recurring lane challenges, including:
- Low conversion performance
- Margin erosion
- Capacity constraints
- Routing instability
- Transit time failures
- Poor service performance
- Data quality issues
Escalate structural issues affecting route performance, such as system gaps, network bottlenecks, capacity shortages, or conflicting customer commitments.
Support capability development across Route Development Management teams through coaching, analytical standards, governance processes, and digital-first working methods.
Provide technical guidance and mentorship to route development specialists and cross-functional stakeholders.

Stakeholder Management

Build and maintain strong partnerships with internal and external stakeholders while influencing decisions through fact-based analysis and business recommendations.

Key stakeholders include:

Regional and Country Air Freight Leadership
Sales and Commercial Leadership
Pricing Leadership
Supplier & Carrier Management
Gateway and Station Leadership
Product & Services Teams
Sector Management
Customer Operations and Control Towers
Finance and Business Intelligence Teams
Implementation Teams
Approved external partners and service providers

Skills / Requirements:

Education

Bachelor's Degree in Supply Chain, Logistics, Business Administration, Economics, Transportation, or related field.
Advanced professional qualifications are an advantage.

Experience

6+ years of experience in Air Freight, Network Design, Route Development, Trade Lane Management, Pricing, Carrier Management, or related logistics functions.
Demonstrated experience managing complex route development initiatives and cross-functional projects.
Proven ability to influence senior stakeholders across commercial and operational organizations.

Excellent written and verbal communication skills.
Well-developed interpersonal skills including conflict management and negotiation.
Cross-cultural competence and cultural sensitivity.
Self-starter with excellent planning and organizing skills who is willing to share knowledge and expertise.
Understanding of continuous improvement methodologies.
Knowledge of Word, Excel, and Power Point
Fluent in English; knowledge of other languages is a definite plus.

Pay Transparency:

Salary Range: CAD $90-110k base salary + Bonus + full benefits.

Equal Opportunity Employer:

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Use of Artificial Intelligence:

Artificial intelligence (AI) is not used in the screening, evaluation, or selection of candidates for this position.

DHL Global Forwarding on LinkedIn

#DHLJobs #BusinessDevelopment #DHLForwarding #CareerOpportunities

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More about this job

Responsibilities

The Route Development Manager leads air freight route development strategies to drive profitable growth and optimize trade lane performance. They act as a primary focal point for identifying route opportunities while ensuring alignment across sales, pricing, operations, and carrier management teams.

Requirements

Candidates must have a bachelor's degree in supply chain, logistics, or a related field and at least 6 years of experience in air freight or logistics functions. Strong analytical skills, the ability to influence senior stakeholders, and proficiency in Microsoft Office are required.

Skills

Air freight
Route development
Trade lane management
Logistics
Supply chain
Route economics
Market intelligence
Strategic planning
Data analysis
Commercial alignment
Carrier management
Pricing strategy
Project management
Stakeholder management
Negotiation
Business intelligence

Benefits

Full benefits

Visa sponsorship

Not detected in the job text

Keywords

Air Freight
Route Development
Logistics
Supply Chain
Trade Lane Management
Route Economics
Market Intelligence
Carrier Management
Gateway Operations
Pricing
Business Intelligence
Data-driven Decision Making
Network Optimization
RFQ Support
Strategic Planning
Performance Reporting
Cross-functional Collaboration
Continuous Improvement
Dashboarding
Capacity Utilization
Gross Profit Analysis
Transit Time Reliability
Stakeholder Management
Project Management
Commercial Strategy

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