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DHL (Supply Chain)

Implementation Manager

12290 18th ST NE, Calgary, AB, T3K 0Y7, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Implementation Manager (CAN-O)

Are you a passionate leader looking for autonomy and exciting career possibilities? Do you take an energetic and resourceful approach to problem-solving while bringing innovative ideas to life on behalf of your team and your customers? Do you enjoy coaching and developing people to do things they didn’t know were possible?

If so, DHL Supply Chain has the opportunity for you.

The Implementation Manager is responsible for assisting in the development and the direct implementation of methods and procedures during start-ups, implementations and go-live.

Job Description

Provides support to the General Manager and Operations team.
Facilitates in the definition of project specifics through use of internal process and programs, conducting workshops and engaging in project kick-off meetings (internal and customer).
Design validation to include Cost model / CoO productivities, process times and staffing / shift plans.
Assist and develop training programs and materials.
Partner with BUIT in early development of Test Scripts and conduct UAT.
Support the governance of Cutover Plan by working closely with Project Delivery TeamEvaluate Operational start up team for proper roles and responsibilities based upon implementation requirements.
Ensure that statistical reports are applied for measuring processes, productivity and efficiency.
Facilitate workshops (SIPOC) to develop and document current / future process flows.
Drive identification, prioritization and quantification of risks.
Aid in development, review and approval of key operational reports.
Participate in cross-functional teams to solve business problems and abate risks.
Participate with testing of automated and warehouse managements systems including conducting user acceptance testing, (UAT) and business process validation.
Monitor and report any start-up scope change.
Perform operational observations during go-live/start-up.

Required Education and Experience

Bachelor’s degree with focus in logistics, business management, engineering or systems
Project Management Professional Certification (PMP) – preferred
2+ years industry; working in a project based environment
Excellent change management skills
Solid understanding of Supply Chain Concepts

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.

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More about this job

Responsibilities

The Implementation Manager oversees the development and execution of methods and procedures during warehouse start-ups and go-live phases. They facilitate project workshops, manage risk, and ensure operational efficiency through data-driven reporting and process validation.

Requirements

Candidates must hold a bachelor's degree in logistics, business, engineering, or systems and possess at least two years of industry experience in a project-based environment. Strong change management skills and a solid understanding of supply chain concepts are required, with PMP certification preferred.

Skills

Project management
Change management
Supply chain management
Process improvement
User acceptance testing
Data analysis
Workshop facilitation
Risk management
Logistics
Warehouse management systems
Cost modeling
Staffing planning
Training development
Statistical reporting
Process flow documentation

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
401k plan
Paid vacation
Paid holidays

Visa sponsorship

Not detected in the job text

Keywords

Implementation Manager
Logistics
Supply Chain
Project Management
PMP
UAT
SIPOC
Warehouse Management Systems
Process Improvement
Change Management
Cost Modeling
Risk Management
Start-up
Go-live
Business Process Validation
Statistical Reporting
Operations
Engineering
Systems
Workshops

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