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Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales

DHL (Supply Chain)

Operations Manager (Operations Manager II)

59 Fen Ridge Crt, Brantford, ON, N3V 1G2, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

***This role is focused on Innovation and Continuous Improvement in the Packaging business***

***Preferred Candidate identified as the Successor for this role***

The Operations Manager II role has a national salary range of $75,000 - $90,000, with bonus potential.

This posting is for an existing vacancy.

As an Operations Manager (Operations Manager II) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.

Job Description

Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

Required Education and Experience

Bachelor's degree or equivalent experience, preferred.
1+ years logistics industry experience, required.
2+ years of experience in a supervisory or management role, required.
Experience with P&L management, objective setting, and project management, preferred.

Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request.

#LIOnsite

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More about this job

Responsibilities

The Operations Manager will lead and develop a diverse team while implementing efficient workflows and best practices to optimize warehouse productivity. They are responsible for maintaining health and safety compliance, managing KPIs, and fostering strong partnerships with customers to ensure operational success.

Requirements

Candidates must have at least 1 year of logistics industry experience and 2 years in a supervisory or management role. A bachelor's degree or equivalent experience is preferred, along with proficiency in P&L management and project management.

Skills

Warehouse management
Operations management
Team leadership
Continuous improvement
Process optimization
Health and safety compliance
KPI reporting
Project management
P&L management
Logistics
Staff development
Workflow development
Cross-functional collaboration

Benefits

Bonus potential

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Logistics
Warehouse Operations
Continuous Improvement
Innovation
P&L Management
KPIs
Team Leadership
Safety Regulations
Supply Chain
Contract Logistics
Workflow Optimization
Project Management
Customer Satisfaction
Supervisory

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