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Diabetes Canada / National Diabetes Trust

Operations Supervisor and Driver - Nanaimo, BC

Nanaimo, BC, Canada

Experience: 2+ years of experience in a multi-disciplinary environment with a scheduling component
Posting language: English
Posted: Sep 22, 2026

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Original job description

Are you ready to take on a leadership role where you can make a real impact? We’re looking for a dedicated and motivated Operations Supervisor/Driver to join our Vancouver Island team on a full-time basis. This hybrid role combines leadership and driving responsibilities with hands-on, physical work. It’s an ideal opportunity for someone who enjoys staying active, leading by example, and keeping our operations running smoothly.

Our organization

The National Diabetes Trust is Canada’s largest charitable clothing and small household goods collection service. With more than 5,000 donation bins and an active home pick-up service in communities across Canada (excluding Quebec), we collect unwanted, gently used clothing and household items, using them to raise much-needed funds for Diabetes Canada.

Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada. As an employee on the National Diabetes Trust team, you are part of our national coverage in 2,500 communities, with 28 operations and 100 trucks. Join a team that is making a difference, raising money for life-altering charitable programs, all while helping the environment.

What We Offer:

Challenging work with opportunities for career advancement
Extended Health & Dental Care
Life Insurance, AD&D & LTD (100% Employer-paid)
Optional Critical Illness
Registered Pension Plan (100% Employer-paid) once eligibility criteria are met

RRSP with company matching component available

Employee Assistance Program

Corporate discounts through Value Village and GoodLife Fitness.

About the Operations Supervisor/Driver Role
Reporting to the Vancouver Island Operations Manager, the hybrid Operations Supervisor/Driver assists in day-to-day operations by managing a team of dedicated Drivers and ensuring the efficient collection of donated goods through Declutter®, the door-to-door, and donation box collection of used clothing and household items.

Highlights of the role include:

Supervise, coach, motivate, and performance manage drivers, in consultation with the Operations Manager and Human Resources Department, always maintaining confidentiality
Recruit and train drivers as directed by the Operations Manager
As a driver, complete all pickups, including drop boxes, household, and other special pickups
Conduct ‘pre’ and ‘post’ trip inspections
Complete up to 120 pickups daily, load and unload up to 50 lbs. per single load
Ensure required merchandise is delivered to all Value Village Stores as per the delivery schedule. Assist the Operations Manager in planning and implementing innovative, effective methods to meet all contractual obligations
Maintain attendance records, coordinate staffing schedules, and follow up with Operations Manager
Drive in a safe, courteous, and defensive manner when operating company trucks
Ensure payroll records are accurate and sent to the National Payroll Department on a timely basis
Produce and maintain excellent and accurate records
Respond and resolve customer concerns, prepare invoices, internal transfers, reconcile billing summaries, accurately track inventory levels, monitor staff productivity, monitor and update schedules for the servicing of drop boxes and work assignments, oversee the database, accurately complete all statistical reports, and oversee labor budget
Coordination of drivers and trucks: monitor GPS, complete route audits, assist with route and/or truck problems, advise drivers of special pickups and cancellations, coordinate fleet maintenance, and function as a liaison between the drivers, Value Village, and Penske personnel
Ensure effective transition between shifts and supervise daily workflow.
Collaborate with Operations Manager and Business Operations staff to develop a plan to achieve local goals and assist in the development of area-marketing strategies for Business Operations
Support the Operations Manager to ensure the promotion of the Business Operations through the placement of drop boxes, attended stations, donation depots, media, targeted marketing initiatives, special events, Car Heaven, Diabetes Recycle Ink, etc.
Additional duties as required, ensuring the effective function of Operations

About You

The selected candidate for this Operations Supervisor role will meet the following minimum requirements:

University Degree or College Diploma in Business or equivalent relevant experience
2+ years of experience in a multi-disciplinary environment with a scheduling component
Must be able to drive a truck, as shown by providing a valid Class 5 license and a clean driver’s abstract
Able to drive 16-20-foot-long, 3-ton, automatic, cube truck
Ability to provide direction, motivation, training, and support to staff members
Must be able to lift up to 50 pounds
Excellent organizational skills with great attention to detail
Superior customer service skills
Excellent communication skills, including verbal, written, and telephone
Strong computer skills with proficiency in MS Word and Excel
Knowledge of common office equipment, systems, and technologies
Able to work in a busy, multi-tasked environment
Knowledge of diabetes is an asset
Second language is an asset
Flexible availability. Available to work weekends; schedule can vary between 7 am-7 pm

Diversity, Equity and Inclusion Statement

At National Diabetes Trust, we are guided by our values of Accountability, Teamwork, Integrity, and Respect. We believe in the importance of Diversity, Equity and Inclusion (DEI).

We are committed to bringing people together in a respectful, inclusive and supportive environment, no matter their age, gender, identity, race, ethnicity, religion, income, sexual orientation, or where they live. In July of 2020, we signed the BlackNorth Initiative CEO pledge and will hold ourselves accountable in meeting those commitments.

How to Apply

Must be legally eligible to work in Canada and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role.
NDT welcomes applications from all qualified candidates, including people of all genders, Indigenous peoples, persons with disabilities, and members of visible minorities. We value a diverse workforce that reflects the communities we serve.
We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process.

Hiring Process Disclosure: This posting is for an existing vacancy. All applications are reviewed by a member of our Human Resources team. We do not use AI in the recruitment process.

We thank all interested applicants; however, only those selected for an interview will be contacted.

INDNDTM

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More about this job

Responsibilities

The Operations Supervisor and Driver manages a team of drivers and oversees the efficient collection of donated goods through door-to-door and donation box services. They are responsible for route planning, staff supervision, inventory tracking, and ensuring all operational and contractual obligations are met.

Requirements

Candidates must possess a University Degree or College Diploma in Business or equivalent experience, along with at least 2 years of experience in a multi-disciplinary environment. A valid Class 5 driver's license with a clean abstract and the physical ability to lift up to 50 lbs are mandatory.

Skills

Leadership
Team management
Driving
Operations management
Scheduling
Customer service
Inventory management
Route planning
Performance management
Recruitment
Training
Communication
MS Word
MS Excel
Record keeping
Conflict resolution

Benefits

Extended Health Care
Dental Care
Life Insurance
AD&D Insurance
Long Term Disability
Critical Illness Insurance
Registered Pension Plan
RRSP with company matching
Employee Assistance Program
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Operations Supervisor
Driver
Logistics
Fleet management
Donation collection
Route audits
GPS monitoring
Inventory control
Staff scheduling
Payroll
Invoicing
Customer service
Business operations
Class 5 license
Cube truck
MS Office
Performance management
Recruitment
Training
Data entry
Reporting
Warehouse operations
Charitable services
Community outreach
Safety compliance

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