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Diageo

Customer Operations Associate

Mississauga, ON, Canada
Dunwin, Canada

Pay: Compensation Range: $51.000,00 CAD - $85.000,00 CAD
Job type: Full-time
Apply by: Oct 9, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

Job Description :

About us

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments - from everyday connections to landmark celebrations.

Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.

Join us and play your part in making life’s moments mean a little more.

About the Function

Supply Chain & Manufacturing is where our brands are made, moved and delivered to the world.

With over half of our people working across more than 100 sites, this is a complex, large-scale operation that brings together production, logistics, engineering and supplier partnerships.

It’s fast-paced and hands-on, with teams working together to ensure quality, efficiency and sustainability at every stage. From sourcing ingredients to getting products into customers’ hands, you’ll play a role in delivering the brands people know and love.

About this role

The Customer Operations Analyst is responsible for minimizing Customers out-of-stocks enabled by proactive order management and strong customer facing, Commercial team, and Supply engagement. Exceptional communication skills are required as this position deals directly with the Customers, Commercial Sales and Finance teams along with various internal teams (Supply Planning, Logistics, Brand and Innovation).

Role Description

Strong ability to prioritize and manage high volume of requests based on business requests and timing
Subject matter authority within their Customer Service team for day-to-day activities, including Order Management, ATP functionality and reporting tools
Ensure consistent delivery of product from the Diageo warehouses to the customers
Establish and continuously improve business relationships with customers buyer, Commercial and Finance team contacts; Manage appropriate communications and expectations
Proactively address and communicate issues that might impact order entry
Actively manage and support new product startups and product discontinuations
Onboard new team members to ensure they are adequately trained on business process, systems and leading key stakeholders
Provide support to Customer service Manager

Decision Making/Top Accountabilities

Monitor and ensure on-time flow of product from Diageo global plants and 3rd party suppliers
Ensure Customers enforce to order guidelines and proactively recommend order management & process improvements to customers (i.e. route-to-market, order lead time, order quantity)
Proactively manage exceptions outside of the order process, including but not limited to customer issues, quality issues, product transfers, returns
Represent Customer service in cross-functional meetings to shape and influence key critical business processes, such as innovation, system enhancements, and logistics network changes
Work with plants to expedite delivery of orders where needed
Provide customers and Commercial teams with information regarding order status and logistics issues
Balancing the demands of Sales and Supply Chain goals while maintaining excellent service
Attend Regional calls and provide Supply updates

Financial Responsibility

Ensure that data is accurate as it impacts the total Canadian Markets estimated ~50M cases shipped annually
Maintain, monitor, and influence the results of relevant key performance indicators across service, cost, cash and quality
Understand and take appropriate action to manage cost impact of order violations, order expedites, and other actions taken to deliver service against operational constraints and budgets
Drive the ongoing development and refinement of Customer service processes and metrics to drive continuous improvements and efficiencies in service, cost, cash and quality

Experience/skills required:

2+ years of experience in customer service, supply chain planning or logistics roles within the Beverage alcohol industry or a fast-paced CPG company
Degree or equivalent experience in supply chain, business management, or related fields
Experience in order management systems (preferably SAP) and MS Office Applications
Strong written and verbal communication skills
Ability to work independently and collaborate with internal and external customers across various levels of the organization
Demonstrated ability to build strong customer relationships and manage customer expectations
Validated analytical capabilities and problem-solving skills
Bilingual (English/French) is an asset

Working with Us

Compensation Range: $51.000,00 CAD - $85.000,00 CAD

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives - challenging, supporting and learning from one another as one outstanding team.

Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.

Ready to bring your best? This could be your opportunity.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.

Worker Type :

Fixed Term Contract (Fixed Term)

Primary Location:

Dunwin

Additional Locations :

Job Posting Start Date :

2026-09-24

Apply About employer

More about this job

Responsibilities

The Customer Operations Analyst is responsible for minimizing customer out-of-stocks through proactive order management and engagement with commercial and supply teams. They also manage new product startups, product discontinuations, and represent customer service in cross-functional business process meetings.

Requirements

Candidates must have at least 2 years of experience in customer service, supply chain planning, or logistics within the CPG or beverage alcohol industry. Proficiency in order management systems like SAP and strong communication skills are required for this role.

Skills

Order management
Supply chain planning
Logistics
SAP
MS Office
Communication
Analytical skills
Problem-solving
Reporting tools
ATP functionality

Benefits

Competitive rewards and benefits package
Flexibility

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Supply Chain
Logistics
Order Management
SAP
CPG
Beverage Alcohol
Commercial Sales
Finance
ATP
Reporting
Inventory Management
Stakeholder Management
Process Improvement
Data Accuracy
KPIs
MS Office

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