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Dialectica

Client service associate

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Experience: 0-3 years of work experience
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

About The Role

As an Associate in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them. One day you could be connecting a private equity firm with experts to better understand the sub-Saharan African telecommunications market, while the next day assisting a strategy consultancy looking into the growth outlook for solar energy in the Middle East.

You will need to think critically and fast, conduct high-level research into industries and companies, and identify the best experts ensuring they have the most relevant experience and knowledge to address our clients’ questions. You will spend a reasonable amount of time reaching out to potential experts via phone and email to assess whether they possess the relevant experience and knowledge, before connecting them with our clients. Working on multiple client projects at once, you will quickly develop core skills in sales, time management & prioritization, negotiation, and professional communication skills.

Your Key Responsibilities Will Include

Reviewing client project briefs to understand their knowledge gaps and conduct high level industry and company research to identify the most relevant experts
Utilizing phone, LinkedIn, and email outreach to connect with experts
Critically screening experts for their suitability and relevance to address a client’s needs with an emphasis on quality

The Client Service team

The Client Service team is the revenue epicenter of our business. A career in the Client Service team at Dialectica is more than just a job; it’s an opportunity to build an accelerated career, unlock competitive performance compensation, and develop key core skills across an array of competencies in sales, professional communications, client relationship management, project management, account management, and people management. Hard work, drive, and commitment to delivering value will put you on track to develop into a Manager at an accelerated rate.

Requirements

Our future Dialectica team member has:

0-3 years of work experience
Academic achievement gained in any undergraduate field (Bachelor’s degree or higher)
Fluency in English is a must, both verbal and written
Participation in extracurricular activities with proven records of leadership
Strong interest and passion for the business world
A development mentality to view setbacks and short term challenges as learning opportunities for growth
A client service mentality, which means you are committed to go beyond

Apply About employer

More about this job

Responsibilities

Review client briefs, research industries and companies, and identify experts whose experience can address clients’ knowledge gaps. Contact and screen potential experts by phone, LinkedIn, and email, then connect suitable experts with clients while managing multiple projects.

Requirements

Applicants should have 0–3 years of work experience, a bachelor’s degree or higher in any field, and fluency in written and spoken English. The role also calls for extracurricular leadership experience, strong interest in business, a growth mindset, and a commitment to client service.

Skills

Industry Research
Company Research
Expert Identification
Expert Screening
Client Service
Sales
Time Management
Prioritization
Negotiation
Professional Communication
Project Management
Account Management
Critical Thinking
Leadership
Outreach

Visa sponsorship

Not detected in the job text

Keywords

Client Service
Knowledge Brokerage
Industry Research
Company Research
Expert Identification
Expert Screening
Client Project Briefs
Knowledge Gaps
Phone Outreach
Email Outreach
LinkedIn
Sales
Time Management
Prioritization
Negotiation
Professional Communication
Project Management
Account Management
People Management
Private Equity
Strategy Consulting
Telecommunications
Solar Energy
Leadership
Critical Thinking

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