Jobs in Canada

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Added 14 mins ago
MN
Community Responder (Casual)
Mi'kmaw Native Friendship Centre
Windsor, NS
- $27 to $32 CAD / hour
- Part-time
Added 14 mins ago
BT
Aerial Technician
Bearing Telecommunications Inc #BearingTel
Canada
- Full-time
We provide Design, Engineering, Construction, Installation, Testing, Commissioning, Maintenance and Emergency Service and Infrastructure Support to the Wireless Telecommunications Industry.…
Added 14 mins ago
CO
Administrative Assistant 3 - Front Desk
City of Saint John
Saint John, NB
- Full-time
Added 14 mins ago
B
Regional Manager, Compliance, Private Wealth
BMO
Montreal, QC
- Full-time
Added 14 mins ago
C
Building Manager
Chard
Vancouver, BC
- $70,000 to $85,000 CAD / year
- Full-time
Added 14 mins ago
R
Showroom Sales Consultant
ROBINSON
Calgary, AB
- Full-time
We know what it means to put the customer first - our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and…
Added 14 mins ago
R
Regional Sales Manager
ROBINSON
MB · Manitoba, Canada
- Full-time
We know what it means to put the customer first - our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and…
Added 14 mins ago
R
Outside Sales Representative
ROBINSON
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
We know what it means to put the customer first - our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and…
Added 14 mins ago
T
Customer Experience Associate - Sherbrooke & Claremont
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Montreal, QC
- Part-time
Added 14 mins ago
BO
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- Full-time
Added 14 mins ago
L
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BO
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Educator TEMPS-PARTIEL | Carrefour Laval
lululemon
Laval, QC
- Part-time
Added 14 mins ago
D
Care Coordinator
Dialogue
Canada
- Full-time
Added 14 mins ago
NF
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Added 14 mins ago
AC
Senior Claims Advisor ADR, Accident Benefits
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L
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Dermatologist
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- Full-time
Added 14 mins ago
D
Care Coordinator
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Montreal, QC
- Full-time
Added 14 mins ago
DS
Relief Administration Systems Support
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- Temporary
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Added 14 mins ago
WC
(CAN) Préposé au déchargement -FR
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- Full-time
Added 14 mins ago
VS
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Dialogue

Care Coordinator

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When It Comes To Our Work, We Set The Bar High. Together, We’re Transforming Health And Helping Millions Improve Their Well-being. We’re Firm Believers That Great People Don’t Settle On

Impact
Community
Growth
Excellence

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

⚠️ Recruitment Fraud Notice

Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond - report it to jobs@dialogue.co and verify the role on our official careers page.

Your role as Care Coordinator

Dialogue is looking for a Care Coordinator to join our team in order to improve the well-being of our members and meet the administrative needs of our healthcare team. In this hybrid role, you will focus on essential tasks such as processing prescriptions, sending referrals, scheduling follow-up appointments, coordinating with labs, following up with external clinics and supporting our members as needed.

If you are looking for a role where you can make an impact while focusing on key operational functions, we have a place for you!

What You'll Be Doing

Acting as the first point of contact between the patient and the medical team
Post-appointment follow-up, including sending prescriptions, scheduling follow-up appointments, sharing navigation resources, and sending recommendations by fax
Liaising between medical support and technical teams to help patients and providers resolve various medical, technical, or logistical issues
Committing to ensuring complete customer satisfaction
Communicating with pharmacies and other healthcare facilities by fax or phone, as needed
Providing administrative support to clinicians
Advising patients to help them navigate their provincial healthcare system
Ensuring efficiency throughout the patient journey in collaboration with members of the care team

We'd love to hear from you if you have

Personality traits such as autonomy, attention to detail, initiative, and a positive attitude
Availability to work evenings and weekends, as work schedules include day and evening shifts (from 6:00 a.m. to midnight, seven days a week). Our operational needs are primarily in the evenings and on weekends
Excellent written and verbal communication skills
The ability to manage crises and resolve problems quickly while remaining calm
Professional experience within the public healthcare system
A desire to work in an environment that encourages autonomy, patience, and empathy
Motivation to work in a dynamic, patient experience focused environment
An interest in an innovative work setting
Comfort with computer tools and technology
Strong organizational skills and attention to detail
Good time management skills and the ability to prioritize tasks effectively
A customer service oriented mindset and a willingness to help others
Experience in healthcare or administration is an asset

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact between patients and the medical team, coordinating prescriptions, referrals, follow-up appointments, and communication with pharmacies, clinics, and labs. Provide administrative and navigation support, resolve medical, technical, and logistical issues, and help ensure an efficient, satisfying patient journey.

Requirements

Candidates should have strong written and verbal communication, organization, attention to detail, time management, and customer service skills, along with the ability to remain calm and resolve problems quickly. Professional experience in the public healthcare system is sought; healthcare or administrative experience is an asset, and availability for evening and weekend shifts is required.

Skills

Patient Communication
Customer Service
Care Coordination
Prescription Processing
Referral Coordination
Appointment Scheduling
Healthcare Navigation
Crisis Management
Problem Solving
Organization
Attention To Detail
Time Management
Prioritization
Empathy
Computer Literacy
Administrative Support

Visa sponsorship

Not detected in the job text

Keywords

Virtual Care
Integrated Health Platform
Primary Care
Mental Health
iCBT
Employee Assistance Program
Wellness
Care Coordination
Prescription Processing
Referrals
Appointment Scheduling
Patient Follow-Up
Pharmacy Communication
Healthcare Facilities
Laboratory Coordination
Public Healthcare System
Healthcare Administration
Patient Experience
Healthcare Navigation
Medical Support
Technical Support
Fax
Phone Communication
Crisis Management
Customer Satisfaction

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