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IM
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Added 14 mins ago
D
Care Coordinator
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- Full-time
…order to improve the well-being of our members and meet the administrative needs of our healthcare team. In this hybrid role, you will focus on essential tasks such as processing…
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Dialogue

Care Coordinator

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When It Comes To Our Work, We Set The Bar High. Together, We’re Transforming Health And Helping Millions Improve Their Well-being. We’re Firm Believers That Great People Don’t Settle On

Impact
Community
Growth
Excellence

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

⚠️ Recruitment Fraud Notice

Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond - report it to jobs@dialogue.co and verify the role on our official careers page.

Your role as Care Coordinator

Dialogue is looking for a Care Coordinator to join our team in order to improve the well-being of our members and meet the administrative needs of our healthcare team. In this hybrid role, you will focus on essential tasks such as processing prescriptions, sending referrals, scheduling follow-up appointments, coordinating with labs, following up with external clinics and supporting our members as needed.

If you are looking for a role where you can make an impact while focusing on key operational functions, we have a place for you!

What You'll Be Doing

Acting as the first point of contact between the patient and the medical team
Post-appointment follow-up, including sending prescriptions, scheduling follow-up appointments, sharing navigation resources, and sending recommendations by fax
Liaising between medical support and technical teams to help patients and providers resolve various medical, technical, or logistical issues
Committing to ensuring complete customer satisfaction
Communicating with pharmacies and other healthcare facilities by fax or phone, as needed
Providing administrative support to clinicians
Advising patients to help them navigate their provincial healthcare system
Ensuring efficiency throughout the patient journey in collaboration with members of the care team

We'd love to hear from you if you have

Personality traits such as autonomy, attention to detail, initiative, and a positive attitude
Availability to work evenings and weekends, as work schedules include day and evening shifts (from 6:00 a.m. to midnight, seven days a week). Our operational needs are primarily in the evenings and on weekends
Excellent written and verbal communication skills
The ability to manage crises and resolve problems quickly while remaining calm
Professional experience within the public healthcare system
A desire to work in an environment that encourages autonomy, patience, and empathy
Motivation to work in a dynamic, patient experience focused environment
An interest in an innovative work setting
Comfort with computer tools and technology
Strong organizational skills and attention to detail
Good time management skills and the ability to prioritize tasks effectively
A customer service oriented mindset and a willingness to help others
Experience in healthcare or administration is an asset

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact between patients and the medical team, providing follow-up support such as processing prescriptions, scheduling appointments, sending referrals, and sharing healthcare navigation resources. Coordinate with clinicians, pharmacies, labs, external clinics, and technical teams to resolve patient needs and support an efficient care journey.

Requirements

The role calls for strong communication, organization, attention to detail, time management, customer service, and the ability to resolve problems calmly and efficiently. Candidates should be comfortable with technology, have professional experience in the public healthcare system, and be available for evening and weekend shifts; healthcare or administrative experience is an asset.

Skills

Attention To Detail
Initiative
Written Communication
Verbal Communication
Crisis Management
Problem Solving
Patient Support
Healthcare Administration
Empathy
Organization
Time Management
Task Prioritization
Customer Service
Technology Proficiency
Prescription Processing
Appointment Scheduling

Visa sponsorship

Not detected in the job text

Keywords

Virtual Care
Integrated Health Platform
Primary Care
Mental Health
iCBT
Employee Assistance Program
Wellness
Care Coordination
Prescription Processing
Referrals
Appointment Scheduling
Patient Follow-Up
Fax Communication
Pharmacy Coordination
Laboratory Coordination
External Clinic Coordination
Healthcare Navigation
Provincial Healthcare System
Clinician Support
Patient Experience
Customer Satisfaction
Crisis Management
Problem Resolution
Healthcare Administration
Technical Support

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