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Added 7 mins ago
S
Implementation Specialist (English/Spanish)
SysAid
Toronto, ON
- Full-time
…As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best…
Added 7 mins ago
Surveyor
Lloyds Register
Halifax, NS
Carry out appropriate tasks and offer informed guidance to support service delivery in your area of experience, while ensuring adherence to budget limits and contractual obligations.
Added 22 mins ago
ST
Implementation Specialist (English/Spanish)
SysAid Technologies
Toronto, ON
- Full-time
…As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best…
Added 37 mins ago
LF
Human Resources Generalist
Lysander Funds Limited
Toronto, ON
- Full-time
…President, Human & Corporate Capital. This role will provide support of the day-to-day human resources functions at Lysander Funds and will collaborate closely with the broader HR team to…
Added 1 hour ago
UH
Technical Specialist, Techna
University Health Network
Toronto, ON
- Full-time
Design, build, test, and maintain REDCap projects, instruments, data dictionaries, and integrations to support clinical research and multi-site studies
Added 1 hour ago
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Account Manager
d8eedab5-d750-47d2-ba1f-8bfec4820a1f
Oakville, ON
- Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 2 hours ago
SE
ICRH Engineer
Stellarex Energy
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…the technical leadership of the project, you will serve as a specialist delivering high-power Radio Frequency (RF) systems - including RF generators/transmitters, transmission lines,…
Added 3 hours ago
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City Specialist
TEKsystems
AB · Edmonton, AB
- $23 to $25 CAD / hour
- Contract
…customers, is looking for a motivated and customer-focused City Specialist to support its growing presence in Edmonton,…
Added 3 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Participate, on a rotation basis, in providing after hours support to users throughout the organization. Additional after-hours commitment may be required for application and database…
Added 4 hours ago
SE
Applications Engineering Specialist
Siemens EDA (Siemens Digital Industries Software)
Saskatoon, SK
- Full-time
The Applications Engineering Specialist works directly with Siemens EDA’s customers to help grow the adoption and use of Siemens’s Solido software in their circuit design and verification…
Added 4 hours ago
TH
Physician Billing Specialist, Peri-Operative Services
The Hospital for Sick Children
Toronto, ON
- Full-time
As a Physician Billing Specialist for Peri-Operative Services, you will be responsible for training and development initiatives, reporting and reimbursement processes associated with…
Added 4 hours ago
Bilingual Human Resources Specialist – English & French -Hybrid Role
United Services Group
Brampton, ON · Mississauga, ON · Toronto, ON · Vaughan, ON
We are seeking a highly organized and detail-oriented Bilingual Human Resources Specialist to join our HR team. This is a hands-on role supporting employees and managers in both English and…
Added 5 hours ago
NL
Inside Sales Specialist
Northern Lights Fiber
Calgary, AB
- Full-time
Role Description The Inside Sales Specialist is a full-time, hybrid role based in Calgary, AB, with flexibility for some work from home. In this role, you will handle inbound and outbound…
Added 5 hours ago
A
Spare Parts Specialist
ABB
Mississauga, ON
- Full-time
The Spare Parts Specialist supports service sales on spare parts enquiries and coordinates the entire customer supply process, implementation, and execution, to achieve high-level service…
Added 5 hours ago
MN
Regional Manager
Mosaic North America
AB · Edmonton, AB
- Full-time
Monitor and maintain accurate reporting related to scheduling, staffing, field specialist performance, coaching activity, follow-up actions, and overall execution.
Added 5 hours ago
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Senior Advisor, Business development and sales support
Desjardins
Laval, QC · Montreal, QC · Saint-Jérôme, QC
- Full-time
As a senior sales and business development support advisor, you help serve and maintain business relationships with members and clients. You help sell products and services through multiple…
Added 5 hours ago
Site Services Lead
Aecon
Fredericton, NB
Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Added 5 hours ago
FH
Simulation Operations Specialist - Operations Centre
Fraser Health
Surrey, BC
- Full-time
Minimum diploma in a recognized technology or science related field, the CHSOS certification (Certified Healthcare Simulation Operations Specialist), and three (3) to five (5) years of…
Added 6 hours ago
S
Railway Systems Integration Specialist
SYSTRA
Toronto, ON
- Full-time
The role is responsible to support the development of an integrated solution and system in accordance with ISO 15288 and EN 50126, including the supporting and developing (if required)…
Added 6 hours ago
VP
Property Management Specialist
Viglione Properties
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Role Description The Property Management Specialist is a full-time, on-site role based in the Greater Montreal Metropolitan Area. This role is responsible for overseeing day-to-day…
Added 6 hours ago
M
Marketing Specialist
Manulife
Montreal, QC
- Full-time
We’re seeking a bilingual, detail-oriented Marketing Specialist to help bring high-impact direct-to-consumer marketing programs to life across the CoverMe and Affinity product lines.…
Added 7 hours ago
F
Principal Process Specialist
Fluor
Vancouver, BC
- Full-time
Provide execution support in the implementation of the Project Execution Plan
Added 7 hours ago
BS
Spécialiste Clinique Flex II
Boston Scientific
Levis, QC
- Full-time
…leadership, to assist with device implants, training, and patient support. The individual will be looked to by customers and colleagues as a subject matter expert who will provide…
Added 7 hours ago
EC
Power Systems Automation Specialist/ Spécialiste en automatisation des systèmes électriques
Eaton Corporation
Dartmouth, NS · Kitchener, ON · Milton, ON · Mississauga, ON · Ottawa, ON · Laval, QC
- Full-time
Eaton’s Electrical sector is currently seeking a Power System Automation Specialist. This position can be based at one of our listed Eaton location in Ontario, Quebec or Nova Scotia and…
Added 8 hours ago
J
Indigenous Procurement Specialist
Jacobs
Kitchener, ON
- $80,000 to $115,000 USD / year
- Full-time
Jacobs is currently looking to hire an Indigenous Procurement Specialist to join our dynamic team in any of our canadian offices. Our Jacobs Indigenous Relations team is evolving to meet…

Dialogue

Critical Incident Specialist

Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Your role as Critical Incident Specialist

Working closely with Myriam Caron, Team Lead, your role will be to provide intervention and coordinate a rapid and effective response to a critical or traumatic incident affecting an organization's employees. Want to join our exceptional multidisciplinary team in an evolving industry? Good news, we saved you a seat!

What you'll be doing

Assess and analyze the needs of organizations regarding critical incident service
Coordinate interventions for eligible organizations of Dialogue's Employee Assistance Program
Offer interventions to affected employees according to their needs and the situations encountered (e.g. work accident, death of an employee, layoff, etc.)
Collaborate closely with the employee's manager or human resources to advise and support the organization in returning to normalcy following a critical incident
Ensure rigorous record-keeping, including coordination notes, intervention notes and invoicing of external service providers, email exchanges, etc.
Take initiatives to improve service and actively participate in the recruitment of external service providers

We'd love to hear from you if you have

A university degree in a field related to health sciences (e.g. psychology, social work, criminology, etc.)
Very good knowledge of psychological first aid, acute stress, post-traumatic stress and critical incident/trauma response
Full-time (32 hours) or part-time availability (21 hours at least) to work weekdays, with a minimum of two evening shifts (until 9 p.m.), and openness to weekend on-call shifts
The ability to perform administrative tasks
Comfort with technology

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

Access to the Dialogue app and virtual mental health support for you and your family
Benefits plan, a health spending account, dental coverage, and fitness reimbursement
4 weeks vacation, 9 wellness days, and 1 volunteer day
Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
Work abroad up to 4 weeks/year
Incentive plans, referral bonuses & RRSP matching
Learning via Coursera, external training budget & mentorship
Optional parental leave top-up

Apply About employer

More about this job

Responsibilities

The Critical Incident Specialist coordinates rapid interventions for organizations following traumatic events and supports affected employees. They also collaborate with management and HR to facilitate a return to normalcy while maintaining rigorous documentation and service records.

Requirements

Candidates must hold a university degree in a health-related field such as psychology, social work, or criminology. Strong knowledge of trauma response and psychological first aid is required, along with the ability to work flexible hours including evenings and weekends.

Skills

Critical incident response
Psychological first aid
Trauma response
Acute stress management
Post-traumatic stress support
Crisis intervention
Case management
Administrative tasks
Record-keeping
Invoicing
Stakeholder collaboration
Technology proficiency

Benefits

Dialogue app access
Virtual mental health support
Benefits plan
Health spending account
Dental coverage
Fitness reimbursement
4 weeks vacation
9 wellness days
1 volunteer day
Work abroad up to 4 weeks/year
Incentive plans
Referral bonuses
RRSP matching
Coursera learning
External training budget
Mentorship
Parental leave top-up

Visa sponsorship

Not detected in the job text

Hiring contact

Myriam Caron

Keywords

Critical Incident Specialist
Employee Assistance Program
Psychological First Aid
Acute Stress
Post-Traumatic Stress
Trauma Response
Crisis Intervention
Human Resources
Mental Health
Record-keeping
Invoicing
Multidisciplinary Team
Hybrid Work
RRSP Matching
Mentorship
Coursera

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