Critical Incident Specialist
- Canada
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Job details
- Posting language
- English
- Posted
Original job description
Your role as Critical Incident Specialist
Working closely with Myriam Caron, Team Lead, your role will be to provide intervention and coordinate a rapid and effective response to a critical or traumatic incident affecting an organization's employees. Want to join our exceptional multidisciplinary team in an evolving industry? Good news, we saved you a seat!
What you'll be doing
- Assess and analyze the needs of organizations regarding critical incident service
- Coordinate interventions for eligible organizations of Dialogue's Employee Assistance Program
- Offer interventions to affected employees according to their needs and the situations encountered (e.g. work accident, death of an employee, layoff, etc.)
- Collaborate closely with the employee's manager or human resources to advise and support the organization in returning to normalcy following a critical incident
- Ensure rigorous record-keeping, including coordination notes, intervention notes and invoicing of external service providers, email exchanges, etc.
- Take initiatives to improve service and actively participate in the recruitment of external service providers
We'd love to hear from you if you have
- A university degree in a field related to health sciences (e.g. psychology, social work, criminology, etc.)
- Very good knowledge of psychological first aid, acute stress, post-traumatic stress and critical incident/trauma response
- Full-time (32 hours) or part-time availability (21 hours at least) to work weekdays, with a minimum of two evening shifts (until 9 p.m.), and openness to weekend on-call shifts
- The ability to perform administrative tasks
- Comfort with technology
At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:
- Access to the Dialogue app and virtual mental health support for you and your family
- Benefits plan, a health spending account, dental coverage, and fitness reimbursement
- 4 weeks vacation, 9 wellness days, and 1 volunteer day
- Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
- Work abroad up to 4 weeks/year
- Incentive plans, referral bonuses & RRSP matching
- Learning via Coursera, external training budget & mentorship
- Optional parental leave top-up
More about this job
Responsibilities
The Critical Incident Specialist coordinates rapid interventions for organizations following traumatic events and supports affected employees. They also collaborate with management and HR to facilitate a return to normalcy while maintaining rigorous documentation and service records.
Requirements
Candidates must hold a university degree in a health-related field such as psychology, social work, or criminology. Strong knowledge of trauma response and psychological first aid is required, along with the ability to work flexible hours including evenings and weekends.
Skills
- Critical incident response
- Psychological first aid
- Trauma response
- Acute stress management
- Post-traumatic stress support
- Crisis intervention
- Case management
- Administrative tasks
- Record-keeping
- Invoicing
- Stakeholder collaboration
- Technology proficiency
Benefits
- Dialogue app access
- Virtual mental health support
- Benefits plan
- Health spending account
- Dental coverage
- Fitness reimbursement
- 4 weeks vacation
- 9 wellness days
- 1 volunteer day
- Work abroad up to 4 weeks/year
- Incentive plans
- Referral bonuses
- RRSP matching
- Coursera learning
- External training budget
- Mentorship
- Parental leave top-up
Visa sponsorship
Not detected in the job text
Hiring contact
Myriam Caron
Categories
- Healthcare
- Social Services
- Human Resources
- Administrative
Keywords
- Critical Incident Specialist
- Employee Assistance Program
- Psychological First Aid
- Acute Stress
- Post-Traumatic Stress
- Trauma Response
- Crisis Intervention
- Human Resources
- Mental Health
- Record-keeping
- Invoicing
- Multidisciplinary Team
- Hybrid Work
- RRSP Matching
- Mentorship
- Coursera