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Added 3 mins ago
OC
Store manager - retail
Om Canpacific International Inc.
Etobicoke, ON
- From $43.27 CAD / hour
- Full-time
- On-site
Added 3 mins ago
E
Retail store supervisor
ESSO
Winnipeg, MB
- From $31.35 CAD / hour
- Full-time
- On-site
Added 4 mins ago
CT
Retail store supervisor
Canadian Tire Regent Avenue, Winnipeg, MB
Winnipeg, MB
- From $32 CAD / hour
- Full-time
- On-site
Added 4 mins ago
CI
Project Support Officer
Cuso International
Halifax, NS
- Volunteer
This Volunteer Placement is Located in: Kingston, Jamaica
Added 19 mins ago
WB
Store manager - retail
WALDEN BOTTLE DEPOT
Calgary, AB
- From $46.15 CAD / hour
- Full-time
- On-site
Added 29 mins ago
CP
Retail sales manager
Clivia Products of Canada Inc.
Woodbridge, ON
- From $43.5 CAD / hour
- Full-time
- On-site
Added 34 mins ago
IH
Office Coordinator, Volunteer Resources
IWK Health
Halifax, NS
- Full-time
Department/Program: Volunteer Resources , People Services
Added 49 mins ago
GM
Bakery manager - retail
Grey Matlock Bakery
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- Full-time
Added 1 hour ago
A
Skywise - Business Applications & Development Tools Manager
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Added 2 hours ago
Program Resource Worker
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North Vancouver, BC
Provides direction to guest(s), volunteer(s) and/or community placements assigned to work area by performing duties such as demonstrating tasks, monitoring work, supporting guest(s),…
Added 3 hours ago
S
Sales Intern
SoTalent
ON · Ontario, Canada
- Internship
Competitive compensation and eligible employee benefits, including paid holidays, vacation and volunteer time.
Added 4 hours ago
U
store manager - retail
Ultramar
Truro, NS
- Full-time
Added 4 hours ago
GM
bakery manager - retail
Grey Matlock Bakery
Saskatoon, SK
- Full-time
Added 4 hours ago
NF
Senior Commercial Underwriter, Builder Risk and Wrap-up (New Business)
Northbridge Financial
Montreal, QC
- Full-time
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NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.
Added 5 hours ago
CO
RECREATION LEADER - PART TIME
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Added 5 hours ago
LH
Job Title Janitor/ Maintenance
Lookout Housing + Health Society
Duncan, BC
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Added 5 hours ago
CR
Active Living Manager
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Ottawa, ON
- Full-time
…you'll have the opportunity to grow and evaluate an active volunteer program, leveraging the support of volunteers to meet the unique needs of the…
Added 5 hours ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
Providing timely and effective feedback and ensuring recognition of volunteer efforts;
Added 5 hours ago
SE
Senior Engineer, Building Automation and Control Systems
Schneider Electric
Calgary, AB · Milton, ON · Toronto, ON · Montreal, QC
- Full-time
Support your community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.
Added 5 hours ago
SE
Technical Sales Representative - Contractor
Schneider Electric
Moncton, NB
- Full-time
Support your community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.
Added 6 hours ago
FC
Business Analyst / Senior Business Analyst Commercial Services
FirstOntario Credit Union
Hamilton, ON
- Full-time
Company-wide Employee Volunteer program (Blue Wave Program)
Added 6 hours ago
SH
Nurse 2 - Rehabilitation and Forensic Program Group Facilitator - SMHC
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- Full-time
Can volunteer for or be mandated for overtime.
Added 6 hours ago
Nurse 2 - Rehabilitation and Forensic Program Group Facilitator - SMHC
Winnipeg Regional Health Authority
Selkirk, MB
Can volunteer for or be mandated for overtime.
Added 7 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Added 7 hours ago
TG
Lead Pastor
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Toronto, ON · Greater Toronto Area, Canada
- Full-time

Dialogue

Critical Incident Specialist

Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Your role as Critical Incident Specialist

Working closely with Myriam Caron, Team Lead, your role will be to provide intervention and coordinate a rapid and effective response to a critical or traumatic incident affecting an organization's employees. Want to join our exceptional multidisciplinary team in an evolving industry? Good news, we saved you a seat!

What you'll be doing

Assess and analyze the needs of organizations regarding critical incident service
Coordinate interventions for eligible organizations of Dialogue's Employee Assistance Program
Offer interventions to affected employees according to their needs and the situations encountered (e.g. work accident, death of an employee, layoff, etc.)
Collaborate closely with the employee's manager or human resources to advise and support the organization in returning to normalcy following a critical incident
Ensure rigorous record-keeping, including coordination notes, intervention notes and invoicing of external service providers, email exchanges, etc.
Take initiatives to improve service and actively participate in the recruitment of external service providers

We'd love to hear from you if you have

A university degree in a field related to health sciences (e.g. psychology, social work, criminology, etc.)
Very good knowledge of psychological first aid, acute stress, post-traumatic stress and critical incident/trauma response
Full-time (32 hours) or part-time availability (21 hours at least) to work weekdays, with a minimum of two evening shifts (until 9 p.m.), and openness to weekend on-call shifts
The ability to perform administrative tasks
Comfort with technology

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

Access to the Dialogue app and virtual mental health support for you and your family
Benefits plan, a health spending account, dental coverage, and fitness reimbursement
4 weeks vacation, 9 wellness days, and 1 volunteer day
Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
Work abroad up to 4 weeks/year
Incentive plans, referral bonuses & RRSP matching
Learning via Coursera, external training budget & mentorship
Optional parental leave top-up

Apply About employer

More about this job

Responsibilities

The Critical Incident Specialist coordinates rapid interventions for organizations following traumatic events and supports affected employees. They also collaborate with management and HR to facilitate a return to normalcy while maintaining rigorous documentation and service records.

Requirements

Candidates must hold a university degree in a health-related field such as psychology, social work, or criminology. Strong knowledge of trauma response and psychological first aid is required, along with the ability to work flexible hours including evenings and weekends.

Skills

Critical incident response
Psychological first aid
Trauma response
Acute stress management
Post-traumatic stress support
Crisis intervention
Case management
Administrative tasks
Record-keeping
Invoicing
Stakeholder collaboration
Technology proficiency

Benefits

Dialogue app access
Virtual mental health support
Benefits plan
Health spending account
Dental coverage
Fitness reimbursement
4 weeks vacation
9 wellness days
1 volunteer day
Work abroad up to 4 weeks/year
Incentive plans
Referral bonuses
RRSP matching
Coursera learning
External training budget
Mentorship
Parental leave top-up

Visa sponsorship

Not detected in the job text

Hiring contact

Myriam Caron

Keywords

Critical Incident Specialist
Employee Assistance Program
Psychological First Aid
Acute Stress
Post-Traumatic Stress
Trauma Response
Crisis Intervention
Human Resources
Mental Health
Record-keeping
Invoicing
Multidisciplinary Team
Hybrid Work
RRSP Matching
Mentorship
Coursera

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