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Added 1 min ago
EC
Business Solutions Specialist
East Coast Credit Union
Antigonish, NS
- Full-time
Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and…
Added 1 min ago
FB
Loan Consultant
Fairstone Bank
Brampton, ON
- Full-time
…cards, retail and automobile financing, personal loans and digital lending - we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart…
Added 16 mins ago
ES
Senior Java Engineer
EPAM Systems
Toronto, ON
- Full-time
Join a high-impact engineering team building the distributed systems that power corporate actions and investment data processing. You will design, own, and evolve production-grade Java…
Added 16 mins ago
CI
Director of Marketing, Defence
Calian in Space & Technology
Ottawa, ON
- Full-time
…energized by solving real-world challenges, we want you on our…
Added 16 mins ago
Integration Developer
Mariner
Halifax, NS
Experience supporting large-scale digital transformation or modernization initiatives.
Added 16 mins ago
Senior Corporate Marketing & Communications Specialist
Century Group
New Westminster, BC
…including corporate communications, community-facing initiatives, digital campaigns, brand materials, and content creation. For the right person, it offers a strong variety, a creative…
Added 16 mins ago
ECH - Manager, Marketing (12-Month Contract)
The Employee Experience Team
Vaughan, ON
…brand management gained through work with either a real estate developer or a marketing agency specializing in the…
Added 28 mins ago
SA
Secretary (except legal and medical)
Soins Avicenne Inc.
Laval, QC
- From $36 CAD / hour
- Full-time
- On-site
Coordinate the flow of information within the team
Added 31 mins ago
BB
Partner Marketing Specialist
Best Buy Canada
Newmarket, ON
- Full-time
Are you passionate about advertising and looking to join a team where you can really grow and advance your career? Does launching new tech products to Canadians get you excited?
Added 46 mins ago
BC
Burberry Operations Supervisor
BoF Careers
Vancouver, BC
- Full-time
To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.
Added 46 mins ago
PF
E-Commerce Lead
Pierre Fabre Laboratories
Brossard, QC · Canada - Brossard
- Full-time
Present in 120 countries with a team of over 10,000 employees, we are proud to create a scientific and human impact, today and tomorrow! If caring is at the heart of your values, join…
Added 46 mins ago
M
Associate Consultant Intern, Summer 2027 - Toronto, Canada
Mastercard
Toronto, ON
- Full-time
…economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,…
Added 46 mins ago
M
People Services AI Solutions & Configuration Lead
Manulife
Toronto, ON · Waterloo, ON
- Full-time
At Manulife, we are transforming how our people experience work. Our PeopleComms Technology team enables simple, personalized, and compliant People Services solutions for colleagues…
Added 46 mins ago
M
Winter Co-op 2027 - Business Technology
Manulife
Toronto, ON
- Full-time
…business and technology, supporting initiatives that drive digital transformation and operational efficiency. You’ll work closely with stakeholders to understand business needs, contribute…
Added 46 mins ago
IC
Quality Engineering, Senior Specialist (ServiceNow Platform))
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital…
Added 46 mins ago
IC
Senior Business Systems Analyst (ServiceNow)
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital…
Added 46 mins ago
Seasonal Sales Associate
Under Armour
St. John's, NL
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing,…
Added 46 mins ago
HS
CA Tooth Counter Representative
Henry Schein
Delta, BC · Vancouver, BC
- Full-time
Our 900+ Team Schein Members in Canada work together to support dental and medical practitioners, practices and businesses providing supplies, equipment, service, and digital technology…
Added 46 mins ago
S&
Senior Transmission Line Engineer - Grid
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
7 or more years of experience as a member of a project team in observing project schedules and budget constraints on diverse transmission assignments that have included the following:…
Added 1 hour ago
AC
Member Services Representative- St. Georges Branch
Assiniboine Credit Union
Alexander, MB · St. Georges, MB
- Part-time
…Representative supports members with their day to day transactions and digital banking, listens and asks questions to uncover members’ unique needs, answers their inquiries, resolves…
Added 1 hour ago
TH
Psychotherapist, Psychoeducateur, Social Worker, Sexologist, Psychologist
TELUS Health
Repentigny, QC
- Full-time
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of…
Added 1 hour ago
YI
Sales Development Representative
YuJa Inc.
Toronto, ON · North York, Ontario
- Full-time
For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our…
Added 1 hour ago
HM
Diagnostic Radiology
Health Match BC
Kamloops, BC
- Full-time
The Medical Imaging department at Royal Inland Hospital is a collaborative team of 9 radiologists and 1 nuclear medicine physician, providing comprehensive services in x-ray, fluoroscopy,…
Added 1 hour ago
R
Client Advisor
RBC
Conception Bay South, NL
- Part-time
…goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to…
Added 1 hour ago
R
Client Advisor
RBC
Mount Pearl, NL
- Part-time
…goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to…

Dialogue

Operations Excellence Specialist (Temporary)

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 1 to 2 years of experience in an operational excellence role
Posting language: English
Posted: Oct 6, 2026

Original job description

Your role as Operations Excellence Specialist (Temporary)

Reporting to the Manager of Operational Excellence, the specialist’s mission is to support the continuous improvement of Dialogue’s Mental Health Care Program and Employee Assistance Program. This person will contribute to the development of key initiatives and help lead the implementation of various operational efficiency projects aimed at enhancing the experience of the care team and our members.

What you'll be doing

Supporting the Mental Health Operations team in establishing key operational initiatives and efficiency-seeking efforts.
Contributing to the identification of strategies to improve and streamline operations, and helping to implement these strategies.
Participating in the development of business cases, implementation plans, and the execution of initiatives aligned with key objectives.
Providing financial, operational, and data analyses to support strategic direction and opportunity assessment.
Helping oversee various initiatives aimed at improving the quality of the member and care team experience.
Working collaboratively with our Member Experience, Member Service, Product, Technology, Go-to-market, and Finance teams to support initiatives shared across departments.
Eventually becoming a subject-matter expert in Mental Health and Employee Assistance Program (EAP) services, and ensuring the ongoing accuracy of various internal program documents.

We'd love to hear from you if you have

1 to 2 years of experience in an operational excellence role
Bachelor’s degree in Business Administration or a related field.
Familiarity with healthcare operations and operational excellence.
Experience working with digital health or care delivery platforms is considered an asset.
Strong interest in operations management and/or product development.
Desire to learn operational and financial modeling.
Ability to contribute to strategic thinking and excellent operational-level problem-solving skills.
Excellent verbal and written communication skills, as well as strong stakeholder management abilities.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

Access to the Dialogue app and virtual mental health support for you and your family
Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
4 weeks vacation, 9 wellness days, and 1 volunteer day
Hybrid work: 3 days/week in our Montreal office, excluding remote roles
Work abroad up to 4 weeks/year
Incentive plans, referral bonuses & RRSP matching
Learning via Coursera, external training budget & mentorship
Optional parental leave top-up

Apply About employer

More about this job

Responsibilities

The specialist will support the continuous improvement of mental health and employee assistance programs by implementing operational efficiency projects. They will also collaborate with cross-functional teams to analyze data and improve the quality of member and care team experiences.

Requirements

Candidates must have 1 to 2 years of experience in an operational excellence role and a bachelor's degree in business administration or a related field. Strong analytical skills, interest in operations management, and excellent communication abilities are required.

Skills

Operational excellence
Continuous improvement
Business administration
Healthcare operations
Operational modeling
Financial modeling
Data analysis
Strategic thinking
Problem-solving
Stakeholder management
Communication
Product development
Project management
Digital health platforms

Benefits

Dialogue app access
Virtual mental health support
Fully funded insurance
Health spending account
Dental coverage
Fitness reimbursement
4 weeks vacation
9 wellness days
1 volunteer day
Work abroad up to 4 weeks per year
Incentive plans
Referral bonuses
RRSP matching
Coursera learning
External training budget
Mentorship
Parental leave top-up

Visa sponsorship

Not detected in the job text

Keywords

Operations Excellence
Mental Health Care
Employee Assistance Program
Continuous Improvement
Business Administration
Healthcare Operations
Digital Health
Care Delivery Platforms
Operations Management
Product Development
Financial Modeling
Operational Modeling
Data Analysis
Strategic Planning
Stakeholder Management
Member Experience
Business Cases
Implementation Plans
EAP
Coursera

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