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Added 5 mins ago
YH
SERVICE COORDINATOR, CAROLE ANNE'S PLACE (PART-TIME & RELIEF)
YWCA Hamilton
Hamilton, ON
- Part-time
…have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our…
Added 5 mins ago
WB
Head of Marketing / Marketing Director
WakeWater Beverage Company
Toronto, ON
- Full-time
Development and leadership of the internal marketing team
Added 5 mins ago
FC
CEO/General Manager
Federated Co-operatives Limited
Estevan, SK
- Full-time
Southern Plains Co-op invites applications for the position of Chief Executive Officer/General Manager (CEO/GM) to lead their passionate team.
Added 5 mins ago
FC
Senior Manager, Tax
Federated Co-operatives Limited
Saskatoon, SK
- Full-time
…advice, and leading high-impact initiatives? Join our Finance team as the Senior Manager, Tax, where you'll lead FCL's corporate income tax function while providing strategic oversight to…
Added 5 mins ago
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Seasonal Guest Experience Lead | HALIFAX SHOPPING CENTRE
lululemon
Halifax, NS
- Part-time
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education…
Added 5 mins ago
S
Channel Marketing Specialist, Canada
Sandisk
Canada
- Full-time
Job Description We are seeking a dynamic Channel Marketing Specialist to join our team and drive our marketing efforts across Canadian channels. The Channel Marketing Specialist role is a…
Added 5 mins ago
OH
Bilingual Care Coordinator, Temporary Full-Time, Congregate Care Team East, Labelle
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Ottawa, ON
- Full-time
Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our…
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Senior Specialist Engineer Bridge Design
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AB · Edmonton, AB
- Full-time
Assist with reviews of AREMA Manual for Railway Engineering technical content development and revisions
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SH
Personal Support Worker
SE Health
Toronto, ON · North York, ON
- Contract
…to join SE Health, you join a diverse and collaborative care team where you’ll apply your skills – and your heart – to provide services to a roster of clients in your community. You’ll…
Added 5 mins ago
WR
Production Supervisor, Siding & Trim (Woodbridge, ON)
Westlake Royal Building Products
Woodbridge, ON
- Full-time
…improvement plans related to efficiency, quality and talent…
Added 5 mins ago
ES
Guardianship and Trusteeship Coordinator
Easter Seals Alberta
Calgary, AB
- Full-time
Be a Team Lead for the G&T Specialists and be a mentor within the team.
Added 5 mins ago
EH
Human Resources Manager
Evergreen Hospitality Group
Vancouver, BC
- Full-time
We are looking for an experienced, people-focused Human Resources Manager to lead all aspects of human resources across our portfolio. This position is responsible for overseeing day-to-day…
Added 5 mins ago
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Real Estate Portfolio Manager
lululemon
Vancouver, BC
- Full-time
The Store Experience Real Estate Portfolio Team manages the leasing needs of lululemon's fleet of stores in North America. Reporting to the Director of Real Estate and Portfolio Management,…
Added 5 mins ago
NS
260302 (SNIS) Dental Therapist
NHS Scotland
Duncan, BC
- Contract
You will work within well-equipped clinical environments and be supported by an experienced multidisciplinary team. While experience working with these patient groups is desirable, it is…
Added 5 mins ago
CL
Resident Experience Manager - CLC
Campus Living Centres
Hamilton, ON
- Full-time
The Resident Experience Manager serves as the primary connection between residents and the property management team. This role ensures a positive, supportive, and engaging living…
Added 5 mins ago
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*TEST
Justice Institute of British Columbia
New Westminster, BC
- $97,140 to $114,280 CAD / year
- Full-time
We are looking for a strategic and creative communicator to join our team as a Manager, Communications & Engagement. This is an exciting opportunity for someone who has a passion for…
Added 5 mins ago
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Lead Youth Worker
E4C
AB · Edmonton, AB
- Full-time
…responsive care for youth, aged 13–17, with complex needs. As a Lead Youth Worker, you support youth safety, well-being, and development through individualized care, relational practice,…
Added 7 mins ago
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Nurse Practitioner
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Knowledge and application of leadership strategies in order to lead, encourage, advise and collaborate with colleagues to achieve client/patient, team and organizational goals within…
Added 7 mins ago
Lead, Document Control, Pacific Link (Contract)
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Added 7 mins ago
Document Controller, Pacific Link (Contract)
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Calgary, AB
Trans Mountain is seeking a collaborative, detail-oriented, and values-driven individual to join our team as a Document Controller (Contract). In this role, you will support the effective…
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Financial Planning Practice Lead - Calgary/Vancouver
Scotiabank
AB · Calgary, AB
Commit to continuous learning and development – stay current on industry trends, regulatory changes, and emerging client needs to enhance your effectiveness. Embrace learning as a core part…
Added 7 mins ago
HG
In House Sales Executive
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QC · QC, Canada
- Full-time
Qualified leads are provided for you, no prospecting or lead generation
Added 7 mins ago
Control and Automation Engineer
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Fredericton, NB
Our Project Delivery Group (PDG) is a dynamic team of professionals passionately committed to world-class project delivery across the globe. With expertise in sustainable studies, asset…
Added 7 mins ago
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Spécialiste en tests de logiciels senior / Senior Software Test Specialist
Genetec
Remote, Canada
- Full-time
- Remote
…automates access control across physical security systems. Our team values innovation, collaboration, and practical…
Added 7 mins ago
G
Spécialiste en tests de logiciels senior / Senior Software Test Specialist
Genetec
Remote, Canada
- Full-time
- Remote
…automates access control across physical security systems. Our team values innovation, collaboration, and practical…

Dialogue

Operations Excellence Specialist (Temporary)

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 1 to 2 years of experience in an operational excellence role
Posting language: English
Posted: Oct 6, 2026

Original job description

Your role as Operations Excellence Specialist (Temporary)

Reporting to the Manager of Operational Excellence, the specialist’s mission is to support the continuous improvement of Dialogue’s Mental Health Care Program and Employee Assistance Program. This person will contribute to the development of key initiatives and help lead the implementation of various operational efficiency projects aimed at enhancing the experience of the care team and our members.

What you'll be doing

Supporting the Mental Health Operations team in establishing key operational initiatives and efficiency-seeking efforts.
Contributing to the identification of strategies to improve and streamline operations, and helping to implement these strategies.
Participating in the development of business cases, implementation plans, and the execution of initiatives aligned with key objectives.
Providing financial, operational, and data analyses to support strategic direction and opportunity assessment.
Helping oversee various initiatives aimed at improving the quality of the member and care team experience.
Working collaboratively with our Member Experience, Member Service, Product, Technology, Go-to-market, and Finance teams to support initiatives shared across departments.
Eventually becoming a subject-matter expert in Mental Health and Employee Assistance Program (EAP) services, and ensuring the ongoing accuracy of various internal program documents.

We'd love to hear from you if you have

1 to 2 years of experience in an operational excellence role
Bachelor’s degree in Business Administration or a related field.
Familiarity with healthcare operations and operational excellence.
Experience working with digital health or care delivery platforms is considered an asset.
Strong interest in operations management and/or product development.
Desire to learn operational and financial modeling.
Ability to contribute to strategic thinking and excellent operational-level problem-solving skills.
Excellent verbal and written communication skills, as well as strong stakeholder management abilities.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

Access to the Dialogue app and virtual mental health support for you and your family
Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
4 weeks vacation, 9 wellness days, and 1 volunteer day
Hybrid work: 3 days/week in our Montreal office, excluding remote roles
Work abroad up to 4 weeks/year
Incentive plans, referral bonuses & RRSP matching
Learning via Coursera, external training budget & mentorship
Optional parental leave top-up

Apply About employer

More about this job

Responsibilities

The specialist will support the continuous improvement of mental health and employee assistance programs by implementing operational efficiency projects. They will also collaborate with cross-functional teams to analyze data and improve the quality of member and care team experiences.

Requirements

Candidates must have 1 to 2 years of experience in an operational excellence role and a bachelor's degree in business administration or a related field. Strong analytical skills, interest in operations management, and excellent communication abilities are required.

Skills

Operational excellence
Continuous improvement
Business administration
Healthcare operations
Operational modeling
Financial modeling
Data analysis
Strategic thinking
Problem-solving
Stakeholder management
Communication
Product development
Project management
Digital health platforms

Benefits

Dialogue app access
Virtual mental health support
Fully funded insurance
Health spending account
Dental coverage
Fitness reimbursement
4 weeks vacation
9 wellness days
1 volunteer day
Work abroad up to 4 weeks per year
Incentive plans
Referral bonuses
RRSP matching
Coursera learning
External training budget
Mentorship
Parental leave top-up

Visa sponsorship

Not detected in the job text

Keywords

Operations Excellence
Mental Health Care
Employee Assistance Program
Continuous Improvement
Business Administration
Healthcare Operations
Digital Health
Care Delivery Platforms
Operations Management
Product Development
Financial Modeling
Operational Modeling
Data Analysis
Strategic Planning
Stakeholder Management
Member Experience
Business Cases
Implementation Plans
EAP
Coursera

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