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Added 26 mins ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
…multiple projects concurrently. The successful candidate will lead projects through initiation, planning, execution, monitoring, controlling, procurement, and closeout while ensuring…
Added 1 hour ago
EL
Assistant Manager Assistant Store Manager
Estée Lauder Companies
Pointe-Claire, QC
- Full-time
…success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 2 hours ago
RS
Director of Business Development
Red Seal Fire Protection
Windsor, ON
- Full-time
They buy a clean, defensible file on every building. It answers the fire prevention officer, the insurer and head office without anyone chasing it. We open with the Fire Code Compliance…
Added 2 hours ago
R
VP, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
Industry Insight: Gather first-hand intelligence on what is happening across target industries and client operations, and tailor each conversation to it rather than relying on a canned pitch
Added 2 hours ago
R
Director, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
Industry Insight: Gather first-hand intelligence on what is happening across target industries and client operations, and tailor each conversation to it rather than relying on a canned…
Added 2 hours ago
R
VP, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
Industry Insight: Gather first-hand intelligence on what is happening across target industries and client operations, and tailor each conversation to it rather than relying on a canned…
Added 2 hours ago
Associate, Direct Activation
WPP Media
Toronto, ON
Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
Added 2 hours ago
R
Director, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
Industry Insight: Gather first-hand intelligence on what is happening across target industries and client operations, and tailor each conversation to it rather than relying on a canned pitch
Added 2 hours ago
H
Account Director
HRVST
Remote, Canada
- $90,000 to $105,000 CAD / year
- Full-time
- Remote
The Account Director leads HRVST’s day-to-day operations and team. You’ll be the go-to for our Account Managers, designers and developers: supporting them through client challenges, keeping…
Added 2 hours ago
General Manager
Amica Senior Lifestyles
BC · West Vancouver, British Columbia
Actively lead the development of future leaders in the team. Identify high potential performers and ensure development plans are in place and executed. Communicate high potentials to…
Added 3 hours ago
R
Manager, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
Industry Insight: Gather first-hand intelligence on what is happening across target industries and client operations, and tailor each conversation to it rather than relying on a canned…
Added 3 hours ago
R
Manager, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
Industry Insight: Gather first-hand intelligence on what is happening across target industries and client operations, and tailor each conversation to it rather than relying on a canned pitch
Added 4 hours ago
IB
Customer Experience Leader / Responsable de l’expérience en magasin
Indigo Books & Music
Laval, QC
- Full-time
Added 4 hours ago
GE
Sous Chef *12-Month Contract*
Grey Eagle Resort & Casino
Calgary, AB
- Contract
…processes and procedures pertaining to the Back of the House (BoH) operations. They must possess excellent organizational and management skills and have a thorough understanding of cooking…
Added 4 hours ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 4 hours ago
GE
Executive Housekeeper
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Housekeeping department, supervising staff and overseeing daily operations with the view to achieve the department's goal of "picture perfect…
Added 4 hours ago
I
Customer Experience Leader / Responsable de l’expérience en magasin
Indigo
Laval, QC
- $18 to $21.4 CAD / hour
- Full-time
Added 5 hours ago
TL
CTO (Chief Technology Officer)
Total Life, Inc.
Remote, Canada
- Full-time
- Remote
Lead AI-first product development. You will design and scale AI systems that run in real clinical and operational workflows. One example is Lily, our AI companion, which calls patients to…
Added 5 hours ago
TH
Technology Partnership Navigator
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 5 hours ago
C
Assistant Operations Manager
CBRE
Toronto, ON
- Full-time
As a CBRE Assistant Operations Manager, you will assist in leading the operational and technical performance of a Class A commercial office building. You will support the management of…
Added 5 hours ago
Director, Talent Acquisition and Employee Success
Tigera
Vancouver, BC
In this role, you will bridge the gap between high-level executive strategy and day-to-day People operations. You will oversee recruitment strategies, optimize HR practices for our…
Added 7 hours ago
TB
Store Manager
Tailored Brands
Calgary, AB
- Full-time
As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational…
Added 7 hours ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
Lead, coordinate, manage and evaluate the operations of the organization’s accounting and audit functions;
Added 7 hours ago
CG
Patient Portering Supervisor
Compass Group Canada
Brampton, ON
- Full-time
Overseeing the daily operations of patient transport and managing unionized associates.
Added 7 hours ago
PC
Stakeholder Engagement Advisor
Paladin Canada
Saskatoon, SK
- Full-time
…Advisor to join our Community & Engagement team in our Saskatoon office. This is an exciting opportunity for someone who enjoys building meaningful relationships, connecting with…

Dialogue

Operations Excellence Specialist (Temporary)

Montreal, QC, Canada

Temporary

Apply About employer

Applications open in a new tab.

Job details

Job type: Temporary
Apply by: Nov 8, 2026
Experience: 1 to 2 years of experience in an operational excellence role
Posting language: English
Posted: Oct 9, 2026

Original job description

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When It Comes To Our Work, We Set The Bar High. Together, We’re Transforming Health And Helping Millions Improve Their Well-being. We’re Firm Believers That Great People Don’t Settle On

Impact
Community
Growth
Excellence

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

Your role as Operations Excellence Specialist (Temporary)

Reporting to the Manager of Operational Excellence, the specialist’s mission is to support the continuous improvement of Dialogue’s Mental Health Care Program and Employee Assistance Program. This person will contribute to the development of key initiatives and help lead the implementation of various operational efficiency projects aimed at enhancing the experience of the care team and our members.

What You'll Be Doing

Supporting the Mental Health Operations team in establishing key operational initiatives and efficiency-seeking efforts.
Contributing to the identification of strategies to improve and streamline operations, and helping to implement these strategies.
Participating in the development of business cases, implementation plans, and the execution of initiatives aligned with key objectives.
Providing financial, operational, and data analyses to support strategic direction and opportunity assessment.
Helping oversee various initiatives aimed at improving the quality of the member and care team experience.
Working collaboratively with our Member Experience, Member Service, Product, Technology, Go-to-market, and Finance teams to support initiatives shared across departments.
Eventually becoming a subject-matter expert in Mental Health and Employee Assistance Program (EAP) services, and ensuring the ongoing accuracy of various internal program documents.

We'd love to hear from you if you have

1 to 2 years of experience in an operational excellence role
Bachelor’s degree in Business Administration or a related field.
Familiarity with healthcare operations and operational excellence.
Experience working with digital health or care delivery platforms is considered an asset.
Strong interest in operations management and/or product development.
Desire to learn operational and financial modeling.
Ability to contribute to strategic thinking and excellent operational-level problem-solving skills.
Excellent verbal and written communication skills, as well as strong stakeholder management abilities.

At Dialogue, your well-being is our priority

Benefits

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

Access to the Dialogue app and virtual mental health support for you and your family
Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
4 weeks vacation, 9 wellness days, and 1 volunteer day
Hybrid work: 3 days/week in our Montreal office, excluding remote roles
Work abroad up to 4 weeks/year
Incentive plans, referral bonuses & RRSP matching
Learning via Coursera, external training budget & mentorship
Optional parental leave top-up

Apply About employer

More about this job

Responsibilities

Support continuous improvement and operational efficiency initiatives for Dialogue’s Mental Health Care and Employee Assistance programs, including analyzing opportunities and helping develop business cases and implementation plans. Collaborate across departments to improve member and care team experiences, assess initiatives with financial, operational, and data analysis, and maintain accurate program documentation.

Requirements

The role asks for 1–2 years of operational excellence experience and a bachelor’s degree in Business Administration or a related field. Candidates should have familiarity with healthcare operations and operational excellence, strong analytical and problem-solving abilities, communication and stakeholder management skills, and an interest in operations management or product development; digital health experience is an asset.

Skills

Operational Excellence
Continuous Improvement
Operations Management
Healthcare Operations
Strategic Thinking
Operational Problem-Solving
Financial Modeling
Operational Modeling
Financial Analysis
Operational Analysis
Data Analysis
Business Case Development
Implementation Planning
Project Implementation
Stakeholder Management
Written and Verbal Communication

Benefits

Dialogue App Access
Virtual Mental Health Support
Fully Funded Insurance
Health Spending Account
Dental Coverage
Fitness Reimbursement
Four Weeks Vacation
Nine Wellness Days
Volunteer Day
Hybrid Work
Work Abroad
Incentive Plans
Referral Bonuses
RRSP Matching
Coursera Learning
External Training Budget
Mentorship
Parental Leave Top-Up

Visa sponsorship

Not detected in the job text

Keywords

Mental Health Care
Employee Assistance Program
EAP
Healthcare Operations
Digital Health
Care Delivery Platforms
Operational Excellence
Continuous Improvement
Operational Efficiency
Operations Management
Product Development
Business Cases
Implementation Plans
Financial Analysis
Operational Analysis
Data Analysis
Financial Modeling
Operational Modeling
Strategic Thinking
Problem-Solving
Stakeholder Management
Member Experience
Care Team Experience
Program Documentation
Cross-Functional Collaboration

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