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Added 1 min ago
Community Manager
Rethink Canada
Toronto, ON
Full-time
Work closely with Account Director and Social Strategist to inform content calendars based on community feedback.
Added 16 mins ago
Industry Partnership & Employer Engagement Coordinator
St. Francis Xavier University
Antigonish, NS
Full-time
…in enterprise technology management. Reporting to the Acting Director, Experiential Learning Operations, this position will develop local, national, and international relationships with…
Added 30 mins ago
Director of Research & Development and Quality Assurance
Proforce Personnel
Cambridge, ON
Full-time
The Director will contribute to business strategy, support organizational growth, and ensure the technical functions have the people, resources, processes, and capabilities required to…
Added 31 mins ago
Specialist
HealthCareersInSask.ca
Prince Albert, SK
Full-time
Job Description: The Specialist, First Nations and Métis Relations works closely with the Manager & Director in providing key guidance in implementation of the strategic directions set out…
Added 31 mins ago
Associate Director, Product Owner (Toronto)
Fitch Group
Toronto, ON
Fitch Group is currently seeking an Associate Director, Product Owner to join Shared Technology Services (STS), a team that connects business needs, product strategy, and technology to…
Added 31 mins ago
Systems and Data Management Officer, Student Success
University of Toronto
Toronto, ON
…Services, Career Exploration & Education, Centre for Learning Strategy Support, Clubs & Leadership Development, Housing, Indigenous Student Services and First Nations House, Mentorship &…
Added 46 mins ago
Senior Director, Credit Risk
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Calgary, AB
Full-time
As the Senior Director, Credit Risk, you will lead the strategic oversight and execution of Neo’s Existing Customer Management (ECM) and Collections Strategies functions. Reporting directly…
Added 46 mins ago
Regional Sales Manager
Cornerstone Building Brands
Toronto, ON
Full-time
The Canadian Regional Manager, Robertson Building Systems will report to the Director of Sales, Buildings and will lead a team of sales professionals within the Metal Solutions business…
Added 46 mins ago
Director Sales - LATAM
Air Canada
Toronto, ON · Dorval, QC
Full-time
The Director, Sales – LATAM, 6F and VFR Markets is responsible for leading Air Canada's commercial sales strategy and revenue performance across Latin America and the Caribbean.…
Added 1 hour ago
Business Development Manager - Private Label (CAN)
Leclerc Foods
Hawkesbury, ON
Full-time
Reporting to the Senior Sales Director, the Business Development Manager (BDM) is responsible for driving profitable growth of Leclerc’s Private Label business across key categories,…
Added 1 hour ago
Director of Operations - Ventana Special Projects
Ventana Construction Corporation
Coquitlam, BC
Full-time
This is an opportunity to join the senior leadership team of a growing construction company and have a meaningful influence on its strategy, culture, people, and long-term success.
Added 1 hour ago
Director of Operations
TechBlocks
Toronto, ON · Greater Toronto Area, Canada
Full-time
Job Title: Director of Operations (Delivery & Operations)
Added 1 hour ago
Manager, IT & Cybersecurity Services - Permanent - 19507
LRO Staffing
Ottawa, ON
Full-time
…environments, and cybersecurity program. Reporting to the IT Director, you will bridge strategic vision with operational execution - leading an IT team, managing service delivery, and…
Added 1 hour ago
Account Director, Social & Content
Rethink Canada
Toronto, ON
Full-time
The Director, Social & Content is responsible for leading the overarching social channel oversight, strategy, and content delivery across brands in English. They will champion high-standard…
Added 1 hour ago
Director of Development, Faculty of Science
University of British Columbia
Vancouver, BC · UBCV | Earth Sciences Building (ESB)
$10,459.67 to $15,675.58 CAD / month
Full-time
Working in close partnership with the Assistant Dean, the Director will help operationalize fundraising strategy across the Faculty and advance leadership gift account strategies that…
Added 1 hour ago
Account Director
DAC
Toronto, ON
Full-time
This role includes the account direction of digital media, content marketing strategy, web and application development, and overall program and client service management. The successful…
Added 1 hour ago
Site Quality Director
AstraZeneca
Hamilton, ON · Canada – Hamilton – Longwood Road South
Full-time
Support the development of site strategy to respond to audit observations, inspection findings and implement corrective actions.
Added 1 hour ago
Director of Sales | Client Services
Clearspace
Toronto, ON
Full-time
…interior office environments. Our process deeply integrates strategy, design, construction and technology that improves the client experience, reduce project complexity, and lower overall…
Added 1 hour ago
PROGRAM MANAGER - RN
Extendicare
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Full-time
Reporting to the Director of Care for Dementia Programs, the Clinical Manager is a highly skilled leader who contributes to Extendicare’s purpose of Helping People Live Better by supporting…
Added 1 hour ago
Strategy Director, Catalyst Team
Equinix
Toronto, ON
Full-time
The Corporate Development Director, Strategy oversees and guides business planning/analysis, strategic initiatives, and new business development. They are expected to represent the…
Added 1 hour ago
Manufacturing Manager
DarkVision
North Vancouver, BC
Full-time
Reporting to the Director of Operations, you will own a defined manufacturing and repair scope from end to end. You will lead a team of Manufacturing Technicians and work closely with the…
Added 1 hour ago
Manager, IT & CyberSecurity
EveryMind
Mississauga, ON
$107,448 to $116,246 CAD / year
Full-time
…the business objectives of the organization. Reporting to the Director of Finance & IT, the incumbent will plan, design, manage, implement and monitor IT-related activities of the…
Added 1 hour ago
Financial Analyst (Consolidation)
Husky Technologies
Bolton, ON
Full-time
…talent to develop with us as we pursue our ambitious growth…
Added 1 hour ago
Director of Brand Success
Gray Falkon
Success, SK
Full-time
Added 1 hour ago
Senior Manager, Housing Development (2026-353-HHS)
WoodGreen Community Services
Toronto, ON
Full-time
The position requires strong judgment across development strategy, construction options, cost management, procurement, risk allocation, funding compliance, and stakeholder coordination. The…

Dialogue

Senior Manager, Client Success – Enterprise

Toronto, ON, Canada
Montreal, QC, Canada

Experience: 5+ years of experience managing complex solutions with cross-functional teams
Posting language: English
Posted: Sep 24, 2026

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Original job description

Your role as Senior Manager, Client Success – Enterprise

Reporting to Melissa Trottier, Vice President, Customer Success, the Senior Manager, Client Success – Enterprise has a mission to serve as a client advocate and trusted advisor for a highly strategic segment of Dialogue’s clientele, driving sustainable growth and ensuring long-term success.

This position requires an experienced leader, capable of managing strategic relationships, but above all, inspiring, mobilizing, and developing their team. The Director will play a key role in talent development, creating a collaborative environment, and achieving ambitious collective goals. They will be responsible for designing and implementing effective retention and engagement strategies, while ensuring our solutions optimally meet the complex and evolving needs of our clients. This leader brings a coaching and empowering management style that develops talent, fosters autonomy, and holds the team accountable to high standards.

The Director will be accountable for achieving a defined growth objective, ensuring the team generates sustainable and measurable value for both our clients and Dialogue. In close collaboration with the sales, partnerships, and marketing teams, this individual will act as the spokesperson for our most strategic clients, while strengthening team cohesion and performance to drive sustained growth.

What you'll be doing

Leading and growing a team of senior account managers, elevating their strategic advisor posture
Building and nurturing strategic relationships with key stakeholders, including C-suite and executive leaders
Supporting the team in designing value-based account strategies that drive retention, long-term expansion, and client advocacy, while identifying gaps and elevating the overall quality of execution
Representing Dialogue at industry events, conferences, and corporate functions to build lasting influence and credibility with HR market leaders, and bringing those insights back internally to inform our strategy
Influencing the strategic direction of our tech, clinical, and operational teams based on market signals, in order to evolve Dialogue's offering and stay anchored to real client needs
Acting as a central leader in aligning cross-functional teams to our clients’ complex needs, simplifying communication, and removing roadblocks

We'd love to hear from you if you have

5+ years of experience managing complex solutions with cross-functional teams
Proven experience negotiating and managing relationships with C-suite and senior executives, adopting a trusted advisor mindset
Excellent written and spoken communication skills in both French and English
Demonstrated ability to think strategically and critically, assessing opportunities and risks to develop relevant strategies
A track record of performance and success, showing a history of exceeding objectives
A strong bias for action and comfort with ambiguity
Mastery of a consultative account management approach: understanding the client’s business challenges before proposing a solution, and co-building value over time
Prior experience collaborating with a partner or broker network supporting shared clients, and understanding of tripartite relationships
Comfort with digital tools and a strong interest in technology and automation
Direct experience with human resources, employee benefits, the insurance industry, or corporate wellness programs is considered a strong asset

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

Access to the Dialogue app and virtual mental health support for you and your family
Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
4 weeks vacation, 9 wellness days, and 1 volunteer day
Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
Work abroad up to 4 weeks/year
Incentive plans, referral bonuses & RRSP matching
Learning via Coursera, external training budget & mentorship
Optional parental leave top-up

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More about this job

Responsibilities

The Senior Manager will lead a team of account managers to drive retention, growth, and strategic value for key enterprise clients. They will act as a central leader in aligning cross-functional teams to meet complex client needs while fostering a culture of high performance and talent development.

Requirements

Candidates must have 5+ years of experience managing complex solutions and negotiating with C-suite executives. A strong background in consultative account management and the ability to work effectively across cross-functional teams is required.

Skills

Strategic account management
Team leadership
Client advocacy
Cross-functional collaboration
Negotiation
Strategic planning
Talent development
Coaching
Consultative selling
Market analysis
Employee benefits
Corporate wellness
Communication
Technology adoption

Benefits

Dialogue app access
Virtual mental health support
Fully funded insurance
Health spending account
Dental coverage
Fitness reimbursement
4 weeks vacation
9 wellness days
1 volunteer day
Hybrid work
Work abroad up to 4 weeks/year
Incentive plans
Referral bonuses
RRSP matching
Learning budget
Mentorship
Parental leave top-up

Visa sponsorship

Not detected in the job text

Hiring contact

Melissa Trottier

Keywords

Client Success
Enterprise
Account Management
Strategic Planning
Leadership
C-suite
Retention
Growth
Cross-functional
Human Resources
Employee Benefits
Insurance
Corporate Wellness
Consultative Approach
Automation
Digital Tools
Stakeholder Management
Value-based Strategy
Market Insights
Talent Development

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