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Added 3 hours ago
SH
Back of House - Supervisor, Culinary
Sandman Hotel Group
AB · Edmonton, AB
- Full-time
Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident…
Added 3 hours ago
SH
Back of House - Cook
Sandman Hotel Group
AB · Edmonton, AB
- Full-time
Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident…
Added 3 hours ago
SH
Back of House - Prep Cook
Sandman Hotel Group
AB · Edmonton, AB
- Full-time
Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident…
Added 4 hours ago
Line Cook
Northland Properties
Regina, SK
Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident…
Added 5 hours ago
PL
Director of Advocacy - Neighborhood Legal Services
Pennsylvania Legal Aid Network, Inc.
Legal, AB
- Volunteer
…services throughout the organization. Working closely with the Executive Director and management team, the Director of Advocacy provides strategic vision, supervision, and operational…
Added 5 hours ago
Director, Talent Acquisition and Employee Success
Tigera
Vancouver, BC
In this role, you will bridge the gap between high-level executive strategy and day-to-day People operations. You will oversee recruitment strategies, optimize HR practices for our…
Added 5 hours ago
Back of House - Prep Cook
Northland Properties
Edmonton, AB
Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident…
Added 8 hours ago
EC
Stage Manager - Hybrid
Encore Canada
Brampton, ON
- Part-time
Added 10 hours ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Added 10 hours ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
Added 12 hours ago
NS
Extension Agent, 4-H Youth Development (Assistant, Associate or Full Agent)
NC State Extension Forestry
ON · Durham, ON
- Full-time
Added 12 hours ago
PG
M&A Manager, Corporate Development
Perseus Group, Constellation Software
Canada
- Full-time
Advanced verbal and written communication skills, with the confidence and executive presence to speak with CEOs, M&A advisors, corporate development, private equity, and venture capital…
Added 13 hours ago
Front of House - Bartender
Northland Properties
Calgary, AB
Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident…
Added 13 hours ago
BOH Management - Chef de Partie
Northland Properties
Calgary, AB
Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident…
Added 13 hours ago
Denny's - Back of House - Line Cook
Northland Properties
Calgary, AB
Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident…
Added 14 hours ago
WF
Senior Human Resources Manager, Total Rewards
West Fraser
Vancouver, BC
- Full-time
Demonstrated experience developing and presenting HR strategies, plans, and recommendations to senior executives; strong executive presence, influencing, and stakeholder management skills.
Added 14 hours ago
Back of House - Line Cook
Northland Properties
Calgary, AB
Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident…
Added 14 hours ago
R
Volunteer Head of Human Resources
RenoMe
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Volunteer
Working directly with the RenoMe Executive Team, you will connect our recruitment activities with consistent selection, onboarding, and volunteer-support practices. You will review what is…
Added 16 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Facilitate requirements reviews and approvals with business owners, IT sponsors, technical SMEs, and executive stakeholders.
Added 19 hours ago
H
Finance Expert (Up to $160/hr)
Huzzle.com
Canada
- Contract
Nice to have: experience building or reviewing executive-ready presentations; prior annotation, rating or QA experience.
Added 20 hours ago
K
Strategy Intern
Kensington
Toronto, ON
- Internship
Support strategic initiatives through internal and external data analysis/benchmarking, business case development, and executive-level recommendations.
Added 20 hours ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Added 20 hours ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Added 20 hours ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Added 20 hours ago
Culinary Team Members
Northland Properties
Kamloops, BC · Vancouver, BC · Kelowna, BC · BC
Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident…

Dialogue

Senior Manager, Client Success – Enterprise

Toronto, ON, Canada
Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 5+ years of experience managing complex solutions with cross-functional teams
Posting language: English
Posted: Sep 24, 2026

Original job description

Your role as Senior Manager, Client Success – Enterprise

Reporting to Melissa Trottier, Vice President, Customer Success, the Senior Manager, Client Success – Enterprise has a mission to serve as a client advocate and trusted advisor for a highly strategic segment of Dialogue’s clientele, driving sustainable growth and ensuring long-term success.

This position requires an experienced leader, capable of managing strategic relationships, but above all, inspiring, mobilizing, and developing their team. The Director will play a key role in talent development, creating a collaborative environment, and achieving ambitious collective goals. They will be responsible for designing and implementing effective retention and engagement strategies, while ensuring our solutions optimally meet the complex and evolving needs of our clients. This leader brings a coaching and empowering management style that develops talent, fosters autonomy, and holds the team accountable to high standards.

The Director will be accountable for achieving a defined growth objective, ensuring the team generates sustainable and measurable value for both our clients and Dialogue. In close collaboration with the sales, partnerships, and marketing teams, this individual will act as the spokesperson for our most strategic clients, while strengthening team cohesion and performance to drive sustained growth.

What you'll be doing

Leading and growing a team of senior account managers, elevating their strategic advisor posture
Building and nurturing strategic relationships with key stakeholders, including C-suite and executive leaders
Supporting the team in designing value-based account strategies that drive retention, long-term expansion, and client advocacy, while identifying gaps and elevating the overall quality of execution
Representing Dialogue at industry events, conferences, and corporate functions to build lasting influence and credibility with HR market leaders, and bringing those insights back internally to inform our strategy
Influencing the strategic direction of our tech, clinical, and operational teams based on market signals, in order to evolve Dialogue's offering and stay anchored to real client needs
Acting as a central leader in aligning cross-functional teams to our clients’ complex needs, simplifying communication, and removing roadblocks

We'd love to hear from you if you have

5+ years of experience managing complex solutions with cross-functional teams
Proven experience negotiating and managing relationships with C-suite and senior executives, adopting a trusted advisor mindset
Excellent written and spoken communication skills in both French and English
Demonstrated ability to think strategically and critically, assessing opportunities and risks to develop relevant strategies
A track record of performance and success, showing a history of exceeding objectives
A strong bias for action and comfort with ambiguity
Mastery of a consultative account management approach: understanding the client’s business challenges before proposing a solution, and co-building value over time
Prior experience collaborating with a partner or broker network supporting shared clients, and understanding of tripartite relationships
Comfort with digital tools and a strong interest in technology and automation
Direct experience with human resources, employee benefits, the insurance industry, or corporate wellness programs is considered a strong asset

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

Access to the Dialogue app and virtual mental health support for you and your family
Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
4 weeks vacation, 9 wellness days, and 1 volunteer day
Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
Work abroad up to 4 weeks/year
Incentive plans, referral bonuses & RRSP matching
Learning via Coursera, external training budget & mentorship
Optional parental leave top-up

Apply About employer

More about this job

Responsibilities

The Senior Manager will lead a team of account managers to drive retention, growth, and strategic value for key enterprise clients. They will act as a central leader in aligning cross-functional teams to meet complex client needs while fostering a culture of high performance and talent development.

Requirements

Candidates must have 5+ years of experience managing complex solutions and negotiating with C-suite executives. A strong background in consultative account management and the ability to work effectively across cross-functional teams is required.

Skills

Strategic account management
Team leadership
Client advocacy
Cross-functional collaboration
Negotiation
Strategic planning
Talent development
Coaching
Consultative selling
Market analysis
Employee benefits
Corporate wellness
Communication
Technology adoption

Benefits

Dialogue app access
Virtual mental health support
Fully funded insurance
Health spending account
Dental coverage
Fitness reimbursement
4 weeks vacation
9 wellness days
1 volunteer day
Hybrid work
Work abroad up to 4 weeks/year
Incentive plans
Referral bonuses
RRSP matching
Learning budget
Mentorship
Parental leave top-up

Visa sponsorship

Not detected in the job text

Hiring contact

Melissa Trottier

Keywords

Client Success
Enterprise
Account Management
Strategic Planning
Leadership
C-suite
Retention
Growth
Cross-functional
Human Resources
Employee Benefits
Insurance
Corporate Wellness
Consultative Approach
Automation
Digital Tools
Stakeholder Management
Value-based Strategy
Market Insights
Talent Development

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