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Added 10 mins ago
Business Development Executive (Nuclear)
Calian in Space & Technology
Toronto, ON
Full-time
Calian’s Nuclear Division is seeking a Business Development Executive to grow and protect key enterprise accounts while expanding our footprint across Canada’s nuclear sector. This is a…
Added 10 mins ago
Senior Operations Manager (Programs/Services)-EN
Canadian Forces Morale and Welfare Services
AB · Edmonton, AB
$112,490 to $140,650 CAD / year
Full-time
As a Senior Operations Manager (Programs/Services) at CFMWS within our Personnel Support Programs (PSP) team, you will be at the forefront of spearheading strategic initiatives and ensuring…
Added 10 mins ago
Financial Planning & Analysis Manager
Stagevision
Mississauga, ON
$90,000 to $125,000 CAD / year
Full-time
The Financial Planning & Analysis Manager will play a critical role in driving financial and operational insight across the organization. Reporting directly to the CFO, this individual will…
Added 10 mins ago
Customer Success - Enterprise Engagement Manager
Alloy.ai
Vancouver, BC
$140,000 to $175,000 CAD / year
Full-time
We are looking for an Engagement Manager for our Client Solutions team. You will lead some of our most strategic customer engagements, with the core objective of delivering business value.
Added 10 mins ago
Senior Manager, Client & Advisory Services-EN
Canadian Forces Morale and Welfare Services
Ottawa, ON
$112,490 to $140,650 CAD / year
Full-time
Are you passionate about leading high-performing teams and delivering exceptional client experience? As the Senior Manager, Client and Advisory Services, you will play a key leadership role…
Added 10 mins ago
Marketing Manager, Monthly Giving
The Princess Margaret Cancer Foundation
Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
Reporting to the Senior Marketing Director, Community Giving, the Marketing Manager, Monthly Giving plays an important role in advancing our mission by growing and strengthening our Monthly…
Added 10 mins ago
Principal Software Engineer
HRXconnect
Toronto, ON · Greater Toronto Area, Canada
Full-time
You are likely operating today as a Staff+, Senior Staff, Principal, or Engineering Manager at a scale-up, and ready for a meaningful increase in scope, including formal ownership of direct…
Added 11 mins ago
Senior Manager - HRIS & Payroll
kdc/one
Longueuil, QC
KDC/ONE is seeking an experienced and service-oriented Senior Manager, HRIS & Payroll to lead the strategy, governance, optimization, and day-to-day management of our human resources…
Added 27 mins ago
Senior Manager, Global Brand Programs
ARC'TERYX
North Vancouver, BC
Full-time
As Senior Manager, Global Brand Programs, you are a senior strategic leader responsible for shaping how the Arc’teryx brand is expressed globally - across stories, moments, and experiences.…
Added 27 mins ago
Account Manager
Evolve
Burlington, ON
Full-time
The Account Manager acts as the hub of information for both the client and internal teams. They work in partnership with senior account team members and are the liaison between clients and…
Added 27 mins ago
Senior Director, Clinical Operations
Sitero LLC
Mississauga, ON
Full-time
You will be a working leader who shapes how Sitero operates every day - partnering closely with business development, regulatory, data management, and site engagement to deliver trials that…
Added 40 mins ago
(CAN) Manager, Continuous Improvement
Walmart Canada
Maple, ON
Full-time
Prepare project charters and business cases, influencing senior stakeholders and approvals
Added 40 mins ago
Assistant Manager, Innovation
Bimbo Canada
Toronto, ON · Etobicoke, ON
Full-time
The Assistant Innovation Manager helps turn consumer-first ideas into meaningful, commercially viable innovation across a wide portfolio of brands. Reporting to the Innovation Manager and…
Added 40 mins ago
Senior Manager, Supply Chain Management
Walmart Canada
Mississauga, ON
Full-time
This role also drives business opportunities by identifying and assessing program feasibility, evaluating financial and physical performance, and implementing best practices from the…
Added 40 mins ago
Manager, Services North America
Prophix
Toronto, ON · Etobicoke, ON
Full-time
As Manager, Professional Services, you'll lead a team of Consultants and Solution Architects delivering Prophix One implementations for finance teams across North America, balancing…
Added 40 mins ago
Manager, Capital Planning
Couche-Tard
Laval, QC
Internship
The Manager provides portfolio insights, investment analysis, and clear recommendations to support senior leadership and the Investment Board. Working across functions such as Technology,…
Added 40 mins ago
Senior Manager, Global Brand Programs
Arc'teryx Equipment
North Vancouver, BC
Full-time
As Senior Manager, Global Brand Programs, you are a senior strategic leader responsible for shaping how the Arc’teryx brand is expressed globally - across stories, moments, and experiences.…
Added 41 mins ago
Senior Product Manager, Commercial Lending Decisioning & Insights (English/Spanish)
Scotiabank
Toronto, ON
…to collaborating within a governance framework with Risk and Business teams, coordinating model development and standardization across regions, and ensuring the successful delivery of…
Added 41 mins ago
Implementation Consultant
Prophix
Remote, Canada
Remote
…project runs clean from kickoff to close. Reporting to the Manager, Services, you’ll build the kind of project management, customer management, and consulting experience that compounds…
Added 41 mins ago
Manager, Services North America
Prophix
Remote, Canada
Remote
As Manager, Professional Services, you'll lead a team of Consultants and Solution Architects delivering Prophix One implementations for finance teams across North America, balancing…
Added 41 mins ago
Director, Codes & Standards and Regulatory Affairs
IPEX Group
Oakville, ON
Full-time
As IPEX’s senior representative in the codes and standards community, the Director will proactively shape the external technical and regulatory environment to protect the existing business,…
Added 41 mins ago
Director, Codes & Standards and Regulatory Affairs
Aliaxis
Oakville, ON
Full-time
As IPEX’s senior representative in the codes and standards community, the Director will proactively shape the external technical and regulatory environment to protect the existing business,…
Added 56 mins ago
Senior Business Analyst
Fraser Health
BC · Fraser Health, British Columbia
Full-time
We’re looking for a Senior Business Analyst to join our Clinical Information, Transformation and Innovation team. In this role, you’ll have the opportunity to work alongside clinical,…
Added 56 mins ago
Manager, Engineering
Trulioo
Remote, Canada
Full-time · Remote
Reporting to the Senior Manager, Software Engineering, the Manager, Engineering will be responsible for leading Trulioo's mobile and web engineering team. This role owns team execution,…
Added 56 mins ago
Manager, Corporate Accounting
Emera Inc
Halifax, NS
Full-time
Reporting to the Senior Manager, Technical and Corporate Accounting, the Manager, Corporate Accounting is responsible for the financial processes, reporting, and related analysis for Emera…

Dialogue

Senior Manager, Client Success – Enterprise

Toronto, ON, Canada
Montreal, QC, Canada

Experience: 5+ years of experience managing complex solutions with cross-functional teams
Posting language: English
Posted: Sep 24, 2026

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Original job description

Your role as Senior Manager, Client Success – Enterprise

Reporting to Melissa Trottier, Vice President, Customer Success, the Senior Manager, Client Success – Enterprise has a mission to serve as a client advocate and trusted advisor for a highly strategic segment of Dialogue’s clientele, driving sustainable growth and ensuring long-term success.

This position requires an experienced leader, capable of managing strategic relationships, but above all, inspiring, mobilizing, and developing their team. The Director will play a key role in talent development, creating a collaborative environment, and achieving ambitious collective goals. They will be responsible for designing and implementing effective retention and engagement strategies, while ensuring our solutions optimally meet the complex and evolving needs of our clients. This leader brings a coaching and empowering management style that develops talent, fosters autonomy, and holds the team accountable to high standards.

The Director will be accountable for achieving a defined growth objective, ensuring the team generates sustainable and measurable value for both our clients and Dialogue. In close collaboration with the sales, partnerships, and marketing teams, this individual will act as the spokesperson for our most strategic clients, while strengthening team cohesion and performance to drive sustained growth.

What you'll be doing

Leading and growing a team of senior account managers, elevating their strategic advisor posture
Building and nurturing strategic relationships with key stakeholders, including C-suite and executive leaders
Supporting the team in designing value-based account strategies that drive retention, long-term expansion, and client advocacy, while identifying gaps and elevating the overall quality of execution
Representing Dialogue at industry events, conferences, and corporate functions to build lasting influence and credibility with HR market leaders, and bringing those insights back internally to inform our strategy
Influencing the strategic direction of our tech, clinical, and operational teams based on market signals, in order to evolve Dialogue's offering and stay anchored to real client needs
Acting as a central leader in aligning cross-functional teams to our clients’ complex needs, simplifying communication, and removing roadblocks

We'd love to hear from you if you have

5+ years of experience managing complex solutions with cross-functional teams
Proven experience negotiating and managing relationships with C-suite and senior executives, adopting a trusted advisor mindset
Excellent written and spoken communication skills in both French and English
Demonstrated ability to think strategically and critically, assessing opportunities and risks to develop relevant strategies
A track record of performance and success, showing a history of exceeding objectives
A strong bias for action and comfort with ambiguity
Mastery of a consultative account management approach: understanding the client’s business challenges before proposing a solution, and co-building value over time
Prior experience collaborating with a partner or broker network supporting shared clients, and understanding of tripartite relationships
Comfort with digital tools and a strong interest in technology and automation
Direct experience with human resources, employee benefits, the insurance industry, or corporate wellness programs is considered a strong asset

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

Access to the Dialogue app and virtual mental health support for you and your family
Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
4 weeks vacation, 9 wellness days, and 1 volunteer day
Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
Work abroad up to 4 weeks/year
Incentive plans, referral bonuses & RRSP matching
Learning via Coursera, external training budget & mentorship
Optional parental leave top-up

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More about this job

Responsibilities

The Senior Manager will lead a team of account managers to drive retention, growth, and strategic value for key enterprise clients. They will act as a central leader in aligning cross-functional teams to meet complex client needs while fostering a culture of high performance and talent development.

Requirements

Candidates must have 5+ years of experience managing complex solutions and negotiating with C-suite executives. A strong background in consultative account management and the ability to work effectively across cross-functional teams is required.

Skills

Strategic account management
Team leadership
Client advocacy
Cross-functional collaboration
Negotiation
Strategic planning
Talent development
Coaching
Consultative selling
Market analysis
Employee benefits
Corporate wellness
Communication
Technology adoption

Benefits

Dialogue app access
Virtual mental health support
Fully funded insurance
Health spending account
Dental coverage
Fitness reimbursement
4 weeks vacation
9 wellness days
1 volunteer day
Hybrid work
Work abroad up to 4 weeks/year
Incentive plans
Referral bonuses
RRSP matching
Learning budget
Mentorship
Parental leave top-up

Visa sponsorship

Not detected in the job text

Hiring contact

Melissa Trottier

Keywords

Client Success
Enterprise
Account Management
Strategic Planning
Leadership
C-suite
Retention
Growth
Cross-functional
Human Resources
Employee Benefits
Insurance
Corporate Wellness
Consultative Approach
Automation
Digital Tools
Stakeholder Management
Value-based Strategy
Market Insights
Talent Development

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