Find work in Canada.

625,637 jobs across our Canadian network. How we count

Jobs in Canada

Email me new jobs Save this search

Added 4 months ago
VG
Consulting Manager- EPM
Voiant Group
Toronto, ON
- $180,000 to $185,000 CAD / year
Certification sponsorship - we invest in your platform certifications and professional development.
Added 4 months ago
C
Principal Software Developer – Data Architect
Caseware
Toronto, Ontario
- Full-time
Lead enterprise data platform architecture and modernization: Define and execute the technical
Added 4 months ago
C
Principal Software Developer – AI Data Architect
Caseware
Toronto, Ontario
- Full-time
We are seeking a Principal Software Developer – AI Data Architect to drive the technical vision and architectural strategy of Caseware’s AI-Ready Data Platform. This role will define the…
Added 4 months ago
KC
Senior Satellite Systems Designer - Platform Architect
Kepler Communications
Toronto, ON
- Full-time
You will draw on experience across multiple lifecycle phases, including requirements definition, architecture development, design, integration, verification, commissioning, and operations.…
Added 4 months ago
CS
Inference ML API SDET
Cerebras Systems
Toronto, Ontario
- Full-time
As a Senior Software Engineer in Test for the ML API features team, you will lead testing strategy and execution for AI/ML models, evaluating accuracy, fairness, and performance at scale.…
Added 2 months ago
Manager, Customer Success
Dialpad
Kitchener, ON
As the Manager, Customer Success at Dialpad, you will lead a team of Customer Success Managers (Key Accounts) dedicated to ensuring that our customers derive maximum value from our…
Added 4 months ago
P
Marketing Generalist
Planned
Montreal, QC
- Full-time
Planned is the AI Event Intelligence Platform. Enterprises use Planned to source, manage, and pay for their meetings and events, with AI doing the work that used to take entire teams and…
Added 4 months ago
M
Manager, Business AI Platforms & Enablement
MNP
Calgary, Alberta
- Full-time
Make an impact with our Digital Solutions team as a Manager, Business AI Platforms & Enablement, where you will lead the activation, governance, and sustained adoption of Microsoft AI…
Added 4 months ago
X
Lead Engineer (Accounting Core Team)
Xero
Remote, Canada
- Full-time
- Remote
…complex, monolithic systems and building high-quality, scalable software, your work ensures our platform remains robust and reliable for millions of global…
Added 2 months ago
IAM Architect
Scotiabank
Toronto, ON
…access, industry standards, and emerging protocols. Candidate to lead the design and modernization of Scotiabank’s IAM platforms as part of large-scale transformation program. The Identify…
Added 4 months ago
MT
Senior Applications Analyst
McCarthy Tétrault LLP
Vancouver, British Columbia
- Full-time
Application Portfolio: Lead the analysis, design, testing, and implementation of updates, enhancements, and new capabilities across the application portfolio, ensuring alignment with user…
Added 4 months ago
MT
Senior Applications Analyst
McCarthy Tétrault LLP
Toronto, Ontario
- Full-time
Application Portfolio: Lead the analysis, design, testing, and implementation of updates, enhancements, and new capabilities across the application portfolio, ensuring alignment with user…
Added 4 months ago
MT
Senior Applications Analyst
McCarthy Tétrault LLP
Montreal, Quebec
- Full-time
Application Portfolio: Lead the analysis, design, testing, and implementation of updates, enhancements, and new capabilities across the application portfolio, ensuring alignment with user…
Added 4 months ago
MT
Senior Applications Analyst
McCarthy Tétrault LLP
Calgary, Alberta
- Full-time
Application Portfolio: Lead the analysis, design, testing, and implementation of updates, enhancements, and new capabilities across the application portfolio, ensuring alignment with user…
Added 4 months ago
A
Senior Product Manager ⭐
Achievers
Toronto, Ontario
- Full-time
Achievers is an employee recognition and engagement platform, and our mission is to Change the Way the World Works. We help companies celebrate great work, build stronger cultures, and make…
Added 2 months ago
GT
Bilingual Franchisee in Training (Northwest New Brunswick)
Giant Tiger
Miramichi, NB
- Full-time
…future franchise store owners who thrive in retail and want to lead their stores with passion and a vision. Our Store Owners are leaders who shape their store’s identity, drive success, and…
Added 4 months ago
B
Product Engineer (Chemicals)
Basetwo
Remote, Canada
- Remote
Basetwo is a fast-growing Toronto-based AI-native company transforming Chemical & Pharma manufacturing. Our platform helps manufacturers accelerate process development, scale-up and tech…
Added 4 months ago
C
Senior AI Engineer - Americas
ChainGPT
Remote, Canada
- Contract
- Remote
We’re building Brain by AIVM, a platform that makes enterprise AI verifiable, governed, and genuinely trustworthy.
Added 4 months ago
R
Senior .NET Developer
Rentsync
Toronto, ON
- $100,000 to $120,000 CAD / year
…and Azure, set the engineering standard across the team, and lead how we put AI development tools to work on real code every single day. This is a seat for an engineer who thinks like a…
Added 4 months ago
F
Manager, Business Analysis (Core Lending Platform)
Financeit
Remote, Canada
- Full-time
- Remote
In this role, you will lead the rebuild of key components of our core platform to ensure it’s ready to power our next phase of growth. You will ensure that our homegrown system-of-record…
Added 3 months ago
Senior Applied AI/ML Scientist - Compass
Faire
Kitchener, Ontario · Toronto, Ontario
Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale…
Added 3 months ago
LB
Manager, Commercial Reporting & AI Development
Labatt Breweries of Canada
Toronto, Ontario
- Full-time
We are seeking a Manager, BEES Reporting & AI Development to lead the evolution of reporting capabilities within BEES while building next-generation AI and agentic solutions across the…
Added 2 months ago
UO
Associate Professor/Professor - Artificial Intelligence
University of Toronto
Toronto, ON
- $200,000 CAD / year
…international reputation and will be expected to sustain and lead innovative and independent research, to maintain an outstanding, competitive, and externally funded research program; to…
Added 4 months ago
HB
Senior Software Engineer - Java
Haventree Bank
Toronto, ON
- Full-time
Haventree is looking for a strong senior software back-end engineer to join our fast-growing team, where you will work on designing and building APIs that power our customer-facing…
Added 2 months ago
Engineering Manager, Services
Slice
Canada
Slice’s Services teams build the backend systems, APIs, integrations, and operational capabilities that power our platform. We are looking for a high-agency Engineering Manager who can…

Dialpad

Manager, Customer Success

Kitchener, ON, Canada

$102,400 - $129,400 CAD

Apply About employer

Applications open in a new tab.

Job details

Pay: $102,400 - $129,400 CAD
Experience: 2-3+ years of management experience, leading a Customer Success or Account Management team.
Posting language: English
Posted: Aug 25, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As the Manager, Customer Success at Dialpad, you will lead a team of Customer Success Managers (Key Accounts) dedicated to ensuring that our customers derive maximum value from our platform. You will be responsible for managing customer relationships, driving product adoption, and cultivating long-term partnerships that lead to customer retention and growth. You will be the voice of the customer internally and will work closely with cross-functional teams to ensure our solutions continue to meet and exceed customer expectations.

You will help develop strategies to engage with at-risk customers to improve outcomes. You will be responsible for reporting team statistics and performance results to other members of the leadership team and executive staff.

This position reports to our SVP, Customer Success and is hybrid based in our Kitchener, Ontario Office.

What you’ll do

Lead and Develop the Team: Build, manage, and mentor a high-performing team of Customer Success Managers (CSMs) who support Dialpad’s Key customers. Provide ongoing coaching, feedback, and development to help your team deliver exceptional customer outcomes.
Customer Advocacy: Serve as the leader responsible for customer satisfaction and retention within the Key segment.
Driving Adoption and Engagement: Collaborate with customers to accelerate product adoption, minimize churn, and help them fully realize the value of the Dialpad platform. Proactively identify opportunities to expand use cases and increase platform utilization.
Customer Health & Escalations: Monitor customer account health, identifying risks and opportunities. Lead the resolution of any escalated issues to ensure timely and satisfactory resolution.
Collaborative Leadership: Collaborate with Sales, Marketing, Product, and Engineering teams to create customer-centric strategies, improve product offerings, and deliver the best possible experience for our customers.
Metrics & Reporting: Track key performance indicators (KPIs) for customer success. Report on customer health, renewals, expansion, and overall success metrics to senior leadership.
Thought Leadership: Stay informed on industry trends and customer needs, and provide insights and feedback to help shape the future of Dialpad’s products and services.

Skills you’ll bring

2-3+ years of management experience, leading a Customer Success or Account Management team.
SaaS experience is required; telecommunications experience is preferred.
Experience working for SaaS Bachelor’s degree in a technology-related field and prior experience with SaaS/high-growth companies is ideal for this role.
Customer-focused and demonstrable passion for customer success.
Excellent written, verbal, and listening communication skills with a professional (even dynamic) presence, presentation, and public speaking skills.
Proven cross-functional leader with a proven track record of collaboration, prioritization, and workload management.
Quick learner, always looking to embrace and master new technologies.
Technical background in IT Service Management, Telecommunications, and/or IT Operations Management solutions is a plus, though not required.
Capable project/program management skills with the ability to synthesize customer success outcomes into well-structured success plans that deliver against such outcomes.
Proven operational acumen with the ability to define success targets and ensure attainment of those targets.
Familiarity with next-generation enterprise software customer success principles, including customer health scores & management, adoption engineering, customer success plans, and account planning.
Excellent skills and ability to use Salesforce, Customer Success tools (e.g., Gainsight), PowerPoint, Word, and Excel.

Who you are

Positive team player who embraces a team-first attitude and contributes to overall team success.
You enjoy tackling complex customer challenges and finding creative solutions.
Able to adapt quickly to an ever-changing environment.
Goal-driven and able to motivate a team to meet and exceed performance goals.
Process-oriented - able to develop functional processes and adapt them quickly to meet changing demands.
Able to establish rapport and gain situational awareness quickly in single-touch interactions with customers.

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Ontario Salary Range

$102,400 - $129,400 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Apply About employer

More about this job

Responsibilities

Lead a high-performance Customer Success team to reduce churn and down-sell while driving growth within the small business customer base. Develop strategies to engage at-risk customers and report performance statistics to the executive leadership team.

Requirements

Requires a bachelor's degree in a technology-related field and proven experience with SaaS or telecommunications providers. Candidates must demonstrate strong leadership skills, operational acumen, and proficiency in tools like Salesforce and Gainsight.

Skills

Customer Success Management
Churn Reduction
KPI Monitoring
Cross-functional Leadership
Project Management
Account Planning
Salesforce
Gainsight
SaaS
Public Speaking
Workload Management
Operational Acumen
Customer Health Scoring
Adoption Engineering
Strategic Planning
Team Leadership

Benefits

Comprehensive Benefits
Equity
Bonus
Training Program
Inclusive Office Environment

Visa sponsorship

Not detected in the job text

Keywords

AI
SaaS
Customer Success
Churn
Down-sell
KPIs
Salesforce
Gainsight
Telecommunications
IT Service Management
IT Operations Management
Agentic AI
Account Planning
Customer Health Scores
Adoption Engineering
Business Communications
Hybrid Work
Kitchener
Ontario
Customer Retention

Report this job