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Added 1 hour ago
J&
Senior Finance Manager, Surgery Canada
Johnson & Johnson
Markham, ON
- Full-time
We are searching for the best talent for a Senior Finance Manager, Surgery Canada to be in Markham, ON.
Added 6 hours ago
C
Enterprise Performance Management Lead System Administrator
Couche-Tard
Laval, QC
- Full-time
Type of employment: Sr Manager role, Permanent, Full Time (40 hours)
Added 6 hours ago
J&
Senior Finance Manager, Surgery Canada
Johnson & Johnson Innovative Medicine
Markham, ON
- Full-time
We are searching for the best talent for a Senior Finance Manager, Surgery Canada to be in Markham, ON.
Added 8 hours ago
CK
Enterprise Performance Management Lead System Administrator
Circle K
Laval, QC
- Full-time
Type of employment: Sr Manager role, Permanent, Full Time (40 hours)
Added 14 hours ago
DM
Sr. Manager, Strategic Planning
Discovery Mining Ltd
Toronto, ON
- Full-time
The Sr. Manager, Strategic Planning is focused on the technical aspects required to inform and optimize the Company's corporate business strategy. This role provides technical leadership…
Added 2 days ago
B
Sr Manager, Compensation - Technology & Operations
BMO
Toronto, ON
- Full-time
Provides design requirements to help define & advance compensation strategy. Assists in the development of strategic plans.
Added 3 days ago
M
Analyste principal(e), Optimisation d'inventaire et transformation numérique / Senior Analyst, Inventory Optimization & Digitalization Enablement
McKesson
Montreal, QC
- Full-time
Added 5 days ago
CR
Senior Financial Analyst
Clarity Recruitment
Markham, ON
- $50 to $55 CAD / hour
- Contract
…for a high-visibility planning cycle, reporting to the Sr. Manager, FP&A. In this role, you’ll own a designated product portfolio through the delivery of the 2027 budget and five-year…
Added 7 days ago
CF
Manager, CRM and Campaign Systems
Cystic Fibrosis Canada / Fibrose kystique Canada
Toronto, ON · Greater Toronto Area, Canada
- $82,240 to $97,660 CAD / year
- Full-time
Cystic Fibrosis Canada is looking for our next Manager, CRM & Campaign Systems to help Canadians with cystic fibrosis (CF) live W/O Limits.
Added 9 days ago
B
Sr Manager, Compensation - Technology & Operations
BMO
Toronto, ON · FCP
- Full-time
Provides design requirements to help define & advance compensation strategy. Assists in the development of strategic plans.
Added 10 days ago
R
Sr. Analyst, Financial Planning & Analysis
RioCan
Toronto, ON
- Full-time
This role is located at our Yonge Eglinton Centre Office. Reporting to the Manager, Financial Planning & Analysis, this role plays a key part in supporting RioCan’s forecasting, budgeting,…
Added 11 days ago
W
Sr Product Manager - Evisort AI
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
You will orchestrate the vision, strategy, and roadmap execution within our suite of Contract Intelligence & Analytics features. Your leadership will be critical in realizing our innovative…
Added 11 days ago
W
Sr Product Manager - Evisort AI
Workday
Vancouver, BC
- Full-time
You will orchestrate the vision, strategy, and roadmap execution within our suite of Contract Intelligence & Analytics features. Your leadership will be critical in realizing our innovative…
Added 11 days ago
S
Sr. Logistics Planner
SmartSweets
Vancouver, BC
- Full-time
This role reports to Manager, Logistics and will hybrid in Vancouver, BC. To support business priorities, core hours of attendance will be required from 9 am PST to 3 pm PST on in-office…
Added 11 days ago
R
Sr. Programs & Solutions Manager Commercial & Corporate Services
Roche
Mississauga, ON · Canada Pharma Campus
- Full-time
Position : Sr. Programs & Solutions Manager Commercial & Corporate Services - Global Procurement
Added 12 days ago
GC
Sr Manager, Merchandising & Supplier Management Reporting & Operations
Grainger Canada
Vaughan, ON
- Full-time
…exceptional customer experience. You will drive the development of analytics, automation, and AI-enabled solutions that improve operational efficiency, enhance decision-making, and scale…
Added 12 days ago
K
Sr Product Manager - Growth Marketing Enablement
Kraken
Canada
- Full-time
…financial infrastructure platforms in the industry, built to advance an open, global financial…
Added 12 days ago
Sr Manager, Merchandising & Supplier Management Reporting & Operations
Grainger Businesses
Thornhill, ON
…exceptional customer experience. You will drive the development of analytics, automation, and AI-enabled solutions that improve operational efficiency, enhance decision-making, and scale…
Added 12 days ago
OC
Sr. Manager, Risk, Analytics & Technology Enablement
Ontario College of Pharmacists
Toronto, ON
- Full-time
The Senior Manager, Risk, Analytics, and Technology Enablement is a strategic leadership role responsible for advancing the College's ability to protect the public and improve regulatory…
Added 13 days ago
R
Sr. Product Manager
Rivian
Vancouver, BC
- Full-time
Rivian is looking for a Senior or Staff Product Manager to lead the evolution of our web experiences across the upper funnel - from discovery and consideration through configuration, lead…
Added 13 days ago
Sr. Software Development Engineer in Test (Agentic)
Dialpad
Kitchener, ON
…with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full…
Added 14 days ago
YM
Network Development Manager
YAMAHA MOTOR CANADA LTD.
Toronto, ON · North York, ON
- Full-time
Produce market studies and analytics to identify coverage opportunities, competitive positioning, service capacity, and PMA definitions. Personally collect, analyze, and model data,…
Added 21 days ago
Sr. Manager, Operational Applications
Aecon
Toronto, ON
Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership…
Added 1 month ago
L
Technology Director- Global Sourcing Technology , Supply Chain
lululemon
Vancouver, BC
- Full-time
…roadmap, elevate costing and sourcing platform capabilities, advance AI driven decisioning, and ensure operational excellence across the systems that connect lululemon to its global vendor…
Added 1 month ago
Sr. AI Engineer (AI/ML Inference)
Dialpad
Vancouver, BC
…with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full…

Dialpad

Sr. AI Engineer (AI/ML Inference)

Vancouver, BC, Canada

$184,500 - $213,750 CAD

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Applications open in a new tab.

Job details

Pay: $184,500 - $213,750 CAD
Posting language: English
Posted: Sep 4, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. AI Engineer: Systems, you’ll serve as an embedded senior back-end engineer on our Speech Team, owning the production systems that turn speech models and third-party capabilities into reliable, scalable experiences for Dialpad’s AI voice agents. You’ll work at the intersection of speech, ML infrastructure, and product engineering: productionizing models, enabling self-hosted inference, integrating external APIs, and building the operational foundations required for strong uptime and latency SLAs. You’ll partner closely with the MLOps (Inference) team while bringing deep ownership of the speech domain, helping the team move quickly from promising model or vendor capability to safe, observable, and cost-effective production. This role offers broad technical influence and the opportunity to shape how Dialpad operates real-time speech systems at scale.

This position reports to our Senior Manager, AI Speech, and offers the opportunity to be based in our Canada Hub locations.

What you’ll do

Productionization & Service Ownership: Own the path from speech model or third-party capability to production, building the APIs, services, deployment workflows, and integration layers that make it safe and easy for the Speech Team to ship improvements.
Self-Hosted Inference & Scaling: Productionize and operate self-hosted speech models, optimizing serving architecture, resource utilization, concurrency, autoscaling, and cost so they can meet the demands of real-time voice agents.
Third-Party APIs & Provider Resilience: Integrate and maintain third-party speech APIs behind durable abstractions, with clear failover, capacity planning, version management, and vendor-performance monitoring.
Reliability, SLOs & Observability: Build the monitoring, alerting, dashboards, health checks, and incident-response practices needed to meet uptime, latency, and quality SLAs for customer-facing speech systems.
Release & Evaluation Infrastructure: Partner with Speech and MLOps engineers to enable shadow traffic, staged rollouts, model and artifact versioning, rollback-safe releases, and candidate-versus-incumbent comparisons.
Cross-Functional Leadership & Mentorship: Work closely with the MLOps (Inference) team and partner teams across speech, platform, telephony, and product to set technical direction, mentor engineers, and turn model advances into reliable production impact.

Skills you’ll bring

Systems & Backend Engineering: Strong software engineering fundamentals and proficiency in Python, plus experience designing maintainable APIs, services, and integration layers. We’re open to candidates who are strongest in backend/platform engineering or who have grown from ML into systems.
Production ML & Streaming: 5+ years of experience building or operating production software, including ML-backed systems, real-time services, speech applications, streaming media, or other latency-sensitive systems.
Model Serving & Inference: Hands-on experience deploying, scaling, and troubleshooting ML models in production, including model serving, inference optimization, resource management, and safe model and version rollouts.
Cloud & Distributed Systems: Experience with cloud infrastructure and distributed systems, as well as familiarity with containers, orchestration, service networking, CI/CD, and GCP.
Reliability & Operations: Strong understanding of observability, alerting, incident response, capacity planning, and availability and latency SLAs for customer-facing systems.
Cross-Functional Technical Leadership: Demonstrated ability to work closely with ML scientists, MLOps and inference engineers, and product teams, mentor teammates, and make pragmatic trade-offs across quality, reliability, latency, scale, and cost.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$184,500 - $213,750 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

You will own the production systems that turn speech models into scalable, reliable experiences for AI voice agents. This involves managing self-hosted inference, integrating third-party APIs, and building the operational foundations for high-performance speech systems.

Requirements

The role requires 5+ years of experience in production software, specifically with ML-backed systems, real-time services, or speech applications. Candidates must possess strong software engineering fundamentals, proficiency in Python, and experience with cloud infrastructure and distributed systems.

Skills

Python
Backend engineering
MLOps
Inference optimization
Cloud infrastructure
Distributed systems
GCP
CI/CD
Observability
Capacity planning
Latency SLAs
Speech models
API integration
Containerization
Service networking
Technical leadership

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

AI
ML
Inference
Speech Recognition
Python
Backend
MLOps
Cloud
GCP
Distributed Systems
Containers
CI/CD
Observability
Latency
SLAs
API
Autoscaling
Model Serving
Streaming Media
Productionization
Infrastructure
Voice Agents
Software Engineering
Capacity Planning
Incident Response

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