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Added 2 months ago
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Staff/Sr. Staff Design Verification Engineer
Lightmatter
Toronto, ON
- Full-time
As a Design Verification Engineer at Lightmatter, you will find yourself at the heart of a dynamic, interdisciplinary team. Your role will involve close collaboration with our digital…
Added 2 months ago
PI
Principal RF Modeling & Characterization Engineer
Palitronica Inc.
Waterloo, ON
- $140,000 to $180,000 CAD / year
- Full-time
Palitronica is seeking a Principal RF Modeling & Characterization Engineer to develop the predictive RF models and characterization methods needed to understand and optimize Anvil's RF…
Added 2 months ago
XR
AI Platform & Machine Learning Engineer
XYZ Reality
Remote, Canada
- Full-time
- Remote
We’re looking for an AI Platform & Machine Learning Engineer to join us and help build the infrastructure that will power the next generation of our AI products.
Added 2 months ago
XR
Senior AI - Computer Vision Engineer
XYZ Reality
Remote, Canada
- Full-time
- Remote
We’re looking for a Senior AI / Computer Vision Engineer with deep expertise in 3D computer vision and spatial AI to join the team and help develop the next generation of perception…
Added 2 months ago
Software Engineer
Capgemini
Mississauga, ON
We are seeking an experienced Software Developer to join a collaborative Agile development team. The successful candidate will be responsible for designing, developing, testing, and…
Added 2 months ago
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Senior Ethical Hacker
Stantec
Toronto, ON
- Full-time
Engineer custom Python, Terraform, and Ansible extensions to enable specialized security and
Added 2 months ago
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Software Engineer - Observability
Baseten
Montreal, QC
- $165,000 to $330,000 USD / year
- Full-time
…applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing…
Added 2 months ago
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[VO2 Canada] -Ingénieur.e IA / LLM – Missions Ponctuelles
VO2 GROUP
Montreal, QC
- Full-time
Added 2 months ago
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Senior SDET (IC4) - Senior Software Engineer in Test
Emburse
Toronto, ON
- Full-time
Emburse is seeking a skilled and detail-oriented Senior Software Development Engineer in Test (SDET) to join our engineering team. In this role, you will bridge the gap between software…
Added 2 months ago
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SDET III (IC3) - Software Engineer in Test III
Emburse
Toronto, ON
- Full-time
Emburse is seeking a skilled and detail-oriented Software Development Engineer in Test (SDET) to join our engineering team. In this role, you will bridge the gap between software…
Added 2 months ago
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Senior Quality Assurance Specialist
Synechron
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $125,000 CAD / year
- Full-time
We are looking for an Automation Engineer - a developer-first, agentic thinker who will build the intelligent systems that keep Sophis, strategic front-to-back trading platform, running at…
Added 2 months ago
CI
Senior Quality Engineer, Real Assets, Alternative Investment Technology
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
As a Senior Quality Engineer, you will design, build and implement test automation to ensure quality delivery in support of value-add technology solutions and products. You will proactively…
Added 2 months ago
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Lead Transmission Line Engineer - Grid
Sargent & Lundy
Calgary, AB
- Full-time
Added 2 months ago
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Senior Underground Transmission Line Engineer 2 - Grid
Sargent & Lundy
Calgary, AB
- Full-time
Added 2 months ago
S&
Lead EHV Transmission Line Engineer 2 - Grid
Sargent & Lundy
Calgary, AB
- Full-time
Added 2 months ago
S&
Senior Transmission Line Engineer - Grid
Sargent & Lundy
Calgary, AB
- Full-time
Added 2 months ago
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Lead Underground Transmission Line Engineer 2 - Grid
Sargent & Lundy
Calgary, AB
- Full-time
Added 2 months ago
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Forward-Deployed Engineer
arosplatforms | AI Consulting & Services
Toronto, ON
- Full-time
4+ years shipping software, with strong full-stack ability (TypeScript + Python).
Added 6 months ago
RI
Silicon Photonics Designer and Tester Engineer
RANOVUS Inc.
Ottawa, ON
- Other
We are seeking a highly skilled, independent, and detail-oriented Silicon Photonics Designer and Tester Engineer to join our team. The successful candidate will have a Master or PhD degree…
Added 2 months ago
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Data Scientist (ML Engineer)
Flywheel
Toronto, ON
- Full-time
As a Data Scientist (ML Engineer), on the Perpetua team, you will design, experiment with, and ship the machine learning systems that decide how thousands of brands spend their advertising…
Added 2 months ago
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Back End Developer
PartsAvatar.ca
Montreal, QC
- Full-time
We are seeking a talented Software Engineer to join our dynamic team at PartsAvatar. In this role, you will be instrumental in developing and enhancing our innovative online platform,…
Added 1 month ago
Staff Machine Learning Engineer, Generative AI (Auth0)
Okta
Toronto, ON
…that provide instant product support, and developing the best developer experience around authentication for generative AI and AI agents, our team is instrumental in bringing the…
Added 2 months ago
Sr. Manager, Engineering
Dialpad
Vancouver, BC
10+ years professional experience as an engineer or engineering leader.
Added 2 months ago
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Platform Engineer, Support - 9 Month Contract
Woodbine Entertainment
Toronto, ON · Woodbine HQ
- Full-time
The role of the Platform Engineer, Support is to provide technical assistance, troubleshooting, and maintenance support for applications and associated databases
Added 2 months ago
IS
Data Science ML/GenAI Engineer (FRE/ ENG)
Irth Solutions
Remote, Canada
- Full-time
- Remote
Data Science ML/GenAI Engineer (Intermédiaire)À propos d’Irth Solutions

Dialpad

Sr. Manager, Engineering

Vancouver, BC, Canada

$232,000 - $281,500 CAD

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Job details

Pay: $232,000 - $281,500 CAD
Experience: 10+ years professional experience as an engineer or engineering leader.
Posting language: English
Posted: Aug 25, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
Dialpad is looking for a Senior Engineering Manager to lead the team at the very core of the Dialpad experience: calling. Reporting directly to the VP of Engineering, you'll own the calling experience end-to-end: frontend, backend, and hardware devices (first-class desk phones, Room Phones, ATAs, and DECT solutions). You'll lead senior engineers across Dialpad's global offices. While this is primarily a leadership role, you'll be hands-on at the start, shipping code across the frontend and backend alongside your team.

This role sits at the intersection of two crafts. The first is real-time audio engineering: your team builds on WebRTC and SIP, where the art is in making millions of live conversations feel effortless even when networks aren't. Media quality, low latency, and performance define success here: in the call center industry, every millisecond matters. That bar is even higher in modern agentic real-time AI experiences, where AI agents answer, route, and resolve live calls; a beat of silence before the AI responds is the difference between a natural conversation and a robotic one. The second is contact center depth: the features this market considers table stakes (skill-based routing, call transcription, agent assist) are being reinvented with AI, and this team ships them at scale in a fast-moving market. Audio and screen sharing (agent screen capture, one-click sharing) are the dominant use cases, with the contact center at the center of it all.

This is a high-impact, strategically important role with a direct line to Dialpad's revenue.

What you'll do

Lead and grow a team of highly experienced engineers through regular one-on-ones, coaching, performance reviews, and career development.
Define the 1–3 year vision and roadmap for the team alongside your product partners.
Own large projects end-to-end: requirements gathering, planning, resourcing, and delivery.
Lead the calling frontend, maintaining a best-in-class experience for human agents working hand in hand with our AI agents: seamless handoffs, full context, and real-time assist in every conversation.
Lead the calling backend through a multi-year architectural evolution: hardening critical call paths for reliability, defining SLOs and tiers of criticality, and decomposing the platform into well-bounded, event-driven, containerized services, rolled out gradually and safely with zero disruption to live calls.
Grow Dialpad's hardware ecosystem (desk phones, Room Phones, ATAs, DECT), keeping devices first-class citizens of the calling experience.
Evaluate technical designs and architecture proposals with an eye toward scale and rapidly evolving business needs.
Partner with geographically distributed peers (engineering managers, tech leads, product managers, designers, and support engineers) to align on engineering-wide priorities.
Champion AI-native development: our engineers are expected to use frontier models, AI agents, and the best AI tools we provide to build their components at production level (documentation and e2e test automation included) at lightning speed. You'll set that pace and lead by example.
Drive effective engineering processes and ensure features ship on time with the highest quality.
Scale the team by recruiting candidates from diverse backgrounds.
Stay hands-on when needed: code reviews, design discussions, and technical implementation.

Skills you'll bring

5+ years leading high-performing engineering teams, including shipping cross-functional or multi-team projects.
10+ years professional experience as an engineer or engineering leader.
Experience with real-time communications (WebRTC, SIP, VoIP); you know your way around echo cancellation, call routing, or shaving milliseconds off outbound call setup.
Strong contact center (CCaaS) domain knowledge (routing, queues, IVR) and a view on how AI is reshaping it: AI skill-based routing, real-time agent assist, auto-QA.
Full-stack fluency: a modern JavaScript framework (we use Vue 3 + TypeScript) and Python or Java on the backend.
Experience with cloud-native architectures: microservices, containerization, and orchestration (Google Cloud Platform a plus).
Experience evolving high-traffic production systems: decomposing monoliths into services, defining SLOs, and running safe, gradual migrations where downtime isn't an option.
Demonstrated ability to diagnose and prevent performance and scalability problems.
Hands-on fluency with AI-assisted development (frontier models, coding agents) and conviction that it raises both speed and quality.
Strong communication and collaboration skills, plus proven mentoring, hiring, and interviewing experience.
Bachelor's or Master's in Computer Science or related field, or equivalent experience.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$232,000 - $281,500 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

Lead and grow a team of experienced engineers to manage the end-to-end calling experience, including frontend, backend, and hardware integration. Define the long-term vision and roadmap while maintaining high-performance standards for real-time audio and AI-driven contact center features.

Requirements

Requires over 10 years of professional engineering experience with at least 5 years in a leadership role managing high-performing teams. Candidates must possess deep expertise in real-time communications, full-stack development, and cloud-native architectures.

Skills

Engineering management
WebRTC
SIP
VoIP
Contact center
CCaaS
Vue 3
TypeScript
Python
Java
Cloud-native architecture
Microservices
Containerization
Google Cloud Platform
AI-assisted development
Performance optimization

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
AI tools
Training program

Visa sponsorship

Not detected in the job text

Keywords

Engineering Manager
WebRTC
SIP
VoIP
CCaaS
Vue 3
TypeScript
Python
Java
Microservices
Containerization
Google Cloud Platform
AI Agents
Real-time audio
Call routing
Hardware ecosystem
SLO
Scalability
Performance engineering
Frontier models
Software development
Team leadership
Product roadmap
Cloud-native
Event-driven architecture
Technical architecture
Mentoring
Recruiting
System reliability
Automation

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