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Added 2 months ago
OT
Testeur(euse) de Systèmes Intégrés / Integrated Systems Tester
OPAL-RT TECHNOLOGIES India Pvt. Ltd.
Montreal, QC
- Other
Connaissance de base des outils suivants: Programmation en LabVIEW, C++ et Python, connaissance de RT-LAB/HYPERSIM, Atlassian JIRA/Confluence, FPGA. Microsoft Business Central
Added 2 months ago
SI
Staff Silicon Validation Software Engineer - 17309
Synopsys Inc
Mississauga, ON
- Full-time
Strong programming skills in Python, MATLAB, or similar languages for automation and data analysis.
Added 1 month ago
Senior Embedded Software Engineer
Alstom
Brampton, ON
Collaborate with cross-functional teams to integrate software with hardware and system requirements.
Added 1 month ago
Pricing & Analytics Specialist | 18-month Mat Leave Contract
ASSA ABLOY
ON · Mississauga, ON
The Pricing and Analytics Specialist is responsible for executing data-driven pricing strategies that align with our business goals. This role combines analytical expertise and strategic…
Added 1 month ago
Sr. Software Engineer, Cloud Platform
Apera AI Inc
Vancouver, BC
Apera AI helps manufacturers make their factories more flexible and productive. Robots enhanced with Apera's software have 4D Vision - the ability to see and grasp objects with human-like…
Added 1 month ago
Sr. Manager, Engineering
Dialpad
Vancouver, BC
…Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while…
Added 1 month ago
M
Senior IT Analyst
MNA
Edmonton, AB
- Full-time
Develop and maintain automation scripts and technical solutions using PowerShell, Python, SQL, or other programming languages to improve efficiency and reduce manual processes.
Added 1 month ago
WE
Platform Engineer, Support - 9 Month Contract
Woodbine Entertainment
Toronto, ON · Woodbine HQ
- Full-time
…Systems and Databases: Solid understanding and experience working with various operating systems (Windows, Linux, Unix,etc.), databases (MS SQL, MySQL, Data Bricks, Fabric, etc.) and…
Added 1 month ago
C
Treasury Operations Analyst
CAE
Montreal, QC
- Full-time
…includes the preparation of treasury reports, ensuring compliance with internal controls and applicable requirements, and supporting the day-to-day administration of the receivables sales…
Added 1 month ago
Senior Director, Engineering - Corporates, Financial Institutions & Sovereigns
Fitch Group
Toronto, ON
…workflows, ML models embedded in analytical processes, agentic automation, or AI-augmented developer tooling, bring the depth to evaluate, architect, and champion these capabilities with…
Added 1 month ago
FR
Senior Software Engineer, Full-Stack Applications - Ratings Technology
Fitch Ratings
Toronto, ON
- Full-time
Lead transformative full-stack applications with AI at the core – Drive architecture and implementation of net-new applications using Java/Springboot, Python, and REACT that integrate…
Added 1 month ago
TC
QE Automation Engineer
Tata Consultancy Services
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
The QE Automation Engineer is responsible for designing, developing, and executing automated testing solutions to ensure application quality, reliability, and performance. The role requires…
Added 1 month ago
F
Senior Software Engineer (AI & Full Stack)
Fable
Canada
- Full-time
Improve developer experience through automation, tooling, and reusable engineering patterns.
Added 1 month ago
TC
ETL Automation Quality Engineer
Tata Consultancy Services
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Develop Python-based automation scripts for testing, monitoring, and reporting
Added 1 month ago
A
Software Engineer
Acceldata
Kitchener, ON
- $80,000 to $100,000 CAD / year
- Full-time
Extensive hands-on experience in programming with either Java or Scala and Python.
Added 1 month ago
A
Senior Software Engineer
Acceldata
Kitchener, ON
- $100,000 to $140,000 CAD / year
- Full-time
Extensive hands-on experience with advanced Java, Scala, or Python, developed and prepared project build models associated with Maven, Gradle, or SBT.
Added 1 month ago
CI
Senior Engineer, TFM, Risk & Total Fund Management Technology
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
Extensive experience with programming languages such as Python, C++, or Java, with the ability to write clean, readable, well-documented code.
Added 1 month ago
AI
Senior Software Developer
ATS Industrial Automation
Woodbridge, ON
- Full-time
ATS is an industry-leading automation solutions provider to many of the world’s most successful companies. The ATS Test Division specializes in developing custom in-process and End-of-Line…
Added 1 month ago
AI
Senior Controls Systems Software Designer
ATS Industrial Automation
Woodbridge, ON
- Full-time
As a member of a highly motivated, multidisciplinary team, you will design and develop world-class automation solutions while planning and leading projects with full responsibility for…
Added 1 month ago
L
Senior Software Automation Engineer
Lumentum
Ottawa, ON · Canada - Ottawa (Bill Leathem)
- Full-time
Expertise in test automation, including interaction with devices under test and test equipment.
Added 1 month ago
UO
Systems Administrator & Business Analyst
University of Niagara Falls Canada
Niagara Falls, ON
- $90,000 to $110,000 CAD / year
…and integrations. As a Business Analyst, they work directly with operational teams - particularly the Registrar's Office and Finance - to understand business needs, improve processes,…
Added 1 month ago
Senior Software Engineer (Senior AI Engineer)
Scotiabank
Toronto, ON
Experience with Python, particularly FastApi, Gemini (or any LLM Provider) API development, Asyncio/multiprocess management tooling is strongly preferred
Added 1 month ago
PF
Senior Test Automation Engineer
PureFacts Financial Solutions
Toronto, ON
- $100,000 to $120,000 CAD / year
Design, develop, and maintain scalable automation frameworks using Java, Python, and Playwright.
Added 1 month ago
E
Concepteur(trice) logiciel II
EXFO
Montreal, QC · Quebec, QC
- Full-time
Expérience de programmation avec plusieurs langages modernes, incluant une exposition à Python, Go et JavaScript/TypeScript.
Added 1 month ago
PC
SOAR Service Lead
Pwc Canada
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
Collaborate with cross-functional stakeholders to translate business needs into technical automation strategies

Dialpad

Sr. Manager, Engineering

Vancouver, BC, Canada

$232,000 - $281,500 CAD

Apply About employer

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Job details

Pay: $232,000 - $281,500 CAD
Experience: 10+ years professional experience as an engineer or engineering leader.
Posting language: English
Posted: Aug 25, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
Dialpad is looking for a Senior Engineering Manager to lead the team at the very core of the Dialpad experience: calling. Reporting directly to the VP of Engineering, you'll own the calling experience end-to-end: frontend, backend, and hardware devices (first-class desk phones, Room Phones, ATAs, and DECT solutions). You'll lead senior engineers across Dialpad's global offices. While this is primarily a leadership role, you'll be hands-on at the start, shipping code across the frontend and backend alongside your team.

This role sits at the intersection of two crafts. The first is real-time audio engineering: your team builds on WebRTC and SIP, where the art is in making millions of live conversations feel effortless even when networks aren't. Media quality, low latency, and performance define success here: in the call center industry, every millisecond matters. That bar is even higher in modern agentic real-time AI experiences, where AI agents answer, route, and resolve live calls; a beat of silence before the AI responds is the difference between a natural conversation and a robotic one. The second is contact center depth: the features this market considers table stakes (skill-based routing, call transcription, agent assist) are being reinvented with AI, and this team ships them at scale in a fast-moving market. Audio and screen sharing (agent screen capture, one-click sharing) are the dominant use cases, with the contact center at the center of it all.

This is a high-impact, strategically important role with a direct line to Dialpad's revenue.

What you'll do

Lead and grow a team of highly experienced engineers through regular one-on-ones, coaching, performance reviews, and career development.
Define the 1–3 year vision and roadmap for the team alongside your product partners.
Own large projects end-to-end: requirements gathering, planning, resourcing, and delivery.
Lead the calling frontend, maintaining a best-in-class experience for human agents working hand in hand with our AI agents: seamless handoffs, full context, and real-time assist in every conversation.
Lead the calling backend through a multi-year architectural evolution: hardening critical call paths for reliability, defining SLOs and tiers of criticality, and decomposing the platform into well-bounded, event-driven, containerized services, rolled out gradually and safely with zero disruption to live calls.
Grow Dialpad's hardware ecosystem (desk phones, Room Phones, ATAs, DECT), keeping devices first-class citizens of the calling experience.
Evaluate technical designs and architecture proposals with an eye toward scale and rapidly evolving business needs.
Partner with geographically distributed peers (engineering managers, tech leads, product managers, designers, and support engineers) to align on engineering-wide priorities.
Champion AI-native development: our engineers are expected to use frontier models, AI agents, and the best AI tools we provide to build their components at production level (documentation and e2e test automation included) at lightning speed. You'll set that pace and lead by example.
Drive effective engineering processes and ensure features ship on time with the highest quality.
Scale the team by recruiting candidates from diverse backgrounds.
Stay hands-on when needed: code reviews, design discussions, and technical implementation.

Skills you'll bring

5+ years leading high-performing engineering teams, including shipping cross-functional or multi-team projects.
10+ years professional experience as an engineer or engineering leader.
Experience with real-time communications (WebRTC, SIP, VoIP); you know your way around echo cancellation, call routing, or shaving milliseconds off outbound call setup.
Strong contact center (CCaaS) domain knowledge (routing, queues, IVR) and a view on how AI is reshaping it: AI skill-based routing, real-time agent assist, auto-QA.
Full-stack fluency: a modern JavaScript framework (we use Vue 3 + TypeScript) and Python or Java on the backend.
Experience with cloud-native architectures: microservices, containerization, and orchestration (Google Cloud Platform a plus).
Experience evolving high-traffic production systems: decomposing monoliths into services, defining SLOs, and running safe, gradual migrations where downtime isn't an option.
Demonstrated ability to diagnose and prevent performance and scalability problems.
Hands-on fluency with AI-assisted development (frontier models, coding agents) and conviction that it raises both speed and quality.
Strong communication and collaboration skills, plus proven mentoring, hiring, and interviewing experience.
Bachelor's or Master's in Computer Science or related field, or equivalent experience.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$232,000 - $281,500 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

Lead and grow a team of experienced engineers to manage the end-to-end calling experience, including frontend, backend, and hardware integration. Define the long-term vision and roadmap while maintaining high-performance standards for real-time audio and AI-driven contact center features.

Requirements

Requires over 10 years of professional engineering experience with at least 5 years in a leadership role managing high-performing teams. Candidates must possess deep expertise in real-time communications, full-stack development, and cloud-native architectures.

Skills

Engineering management
WebRTC
SIP
VoIP
Contact center
CCaaS
Vue 3
TypeScript
Python
Java
Cloud-native architecture
Microservices
Containerization
Google Cloud Platform
AI-assisted development
Performance optimization

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
AI tools
Training program

Visa sponsorship

Not detected in the job text

Keywords

Engineering Manager
WebRTC
SIP
VoIP
CCaaS
Vue 3
TypeScript
Python
Java
Microservices
Containerization
Google Cloud Platform
AI Agents
Real-time audio
Call routing
Hardware ecosystem
SLO
Scalability
Performance engineering
Frontier models
Software development
Team leadership
Product roadmap
Cloud-native
Event-driven architecture
Technical architecture
Mentoring
Recruiting
System reliability
Automation

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