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Added 3 months ago
KC
Manager, Canadian Resource Centre
KPMG Canada
Vaughan, ON
- Full-time
The CRC Manager will be assisting the audit business units and the CRC Champions network with monthly reporting and budget modelling so that they are able to manage their CRC objectives and…
Added 3 months ago
CC
Senior Financial Advisor - Metrotown
Coast Capital
Burnaby, BC
- Full-time
At most Financial Institutions this position is normally called a Senior Financial Advisor, but at Coast Capital Savings, we call this role a Relationship Manager. From identifying…
Added 3 months ago
KC
Manager, Canadian Resource Centre
KPMG Canada
Vancouver, BC
- Full-time
The CRC Manager will be assisting the audit business units and the CRC Champions network with monthly reporting and budget modelling so that they are able to manage their CRC objectives and…
Added 3 months ago
KC
Manager, Canadian Resource Centre
KPMG Canada
Oakville, ON
- Full-time
The CRC Manager will be assisting the audit business units and the CRC Champions network with monthly reporting and budget modelling so that they are able to manage their CRC objectives and…
Added 3 months ago
KC
Manager, Canadian Resource Centre
KPMG Canada
Hamilton, ON
- Full-time
The CRC Manager will be assisting the audit business units and the CRC Champions network with monthly reporting and budget modelling so that they are able to manage their CRC objectives and…
Added 3 months ago
B
SAP/ERP IT Manager (Corporate Functions)
Bombardier
Dorval, QC
- Full-time
5+ years of PM Manager or Senior Manager-level experience, or equivalent, leading complex cross-functional delivery and operations in an enterprise environment.
Added 2 months ago
S
Account Director, Travel and Banking Engagement
Scene+
Toronto, ON
- Full-time
…strategy and our journey to becoming Canada’s most beloved loyalty program. We leverage it to provide personalized rewards and create meaningful connections with our…
Added 2 months ago
CS
Dishwasher - Casual
Cogir Senior Living
Toronto, ON · Forest Hill Place
- Part-time
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 2 months ago
CS
Cook - Casual
Cogir Senior Living
Toronto, ON · Forest Hill Place
- Part-time
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 2 months ago
FO
Senior Manager, Clinical Services
Friends of Ruby
Toronto, ON
- Full-time
As Senior Manager of Clinical Services, you will:
Added 2 months ago
T
Event Sales Manager, Live Events
Torstar
Toronto, ON
- Contract
Reporting to the VP, Sales, Toronto Star, the Event Sales Manager is a leadership role within the Toronto Star Live Events commercial team. This person is accountable for the event…
Added 2 months ago
JC
Sealer
Johnson Controls
Edmonton, AB · SA - Edmonton Orion
- Full-time
Communication is primarily internal to the assigned work team and Team Lead/Supervisor/Senior Production Manager.
Added 2 months ago
E
Senior Financial Analyst - FP&A
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Manager, Finance Partner, the Senior Financial Analyst will be part of the Corporate Financial Planning and Analysis (FP&A) team. The role will work closely with the…
Added 2 months ago
M
Senior Manager HRIS & People Analytics
MDA
Brampton, ON
- Full-time
The Senior Manager, HRIS & People Analytics is a strategic leader responsible for transforming HR data and systems into a competitive advantage. This role integrates HR technology, data…
Added 2 months ago
UO
Senior Consultant, Strategy Decision Support
University of British Columbia
Vancouver, BC · UBCV | Walter C. Koerner Library (KLIB)
- $7,851.5 to $12,243.25 CAD / month
- Full-time
The Senior Consultant, Strategy and Decision Support has the opportunity to manage and lead strategic initiatives/projects across all SDS service offerings including business strategy…
Added 2 months ago
M
Sr Manager, IT Project Management
McKesson
Mississauga, ON
- Full-time
McKesson is seeking a Senior Manager, IT Project Management to lead a team of regional Project Managers supporting technology initiatives across US Oncology practices. In this people…
Added 2 months ago
RB
Sr. Manager, Payments (1 year - Fixed Term Contract)
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
Restaurant Brands International (RBI) is seeking an experienced Sr. Manager, Payments to support the management and execution of our payments ecosystem across Burger King, Popeyes Louisiana…
Added 2 months ago
S
Manager, HR Business Partner
Seaspan
North Vancouver, BC
- Full-time
…Office (DTO), Contracts, and Information Technology (IT). The Manager, Human Resources will partner closely with the CFO, and their Leadership team to develop and execute people strategies…
Added 2 months ago
FC
Business Intelligence Developer III
First Canadian Financial Group
Sherwood Park, AB
- Full-time
The Business Intelligence Developer III is a senior technical expert responsible for designing, developing, and optimizing data intelligence solutions that support strategic decision-making…
Added 2 months ago
J
Principal Revenue Operations Manager
Jobber
Remote, Canada
- Full-time
- Remote
Then Jobber might be the place for you! We’re looking for a Principal Revenue Operations Manager to be part of our Marketing department.
Added 2 months ago
Sr. Manager, Engineering
Dialpad
Vancouver, BC
Dialpad is looking for a Senior Engineering Manager to lead the team at the very core of the Dialpad experience: calling. Reporting directly to the VP of Engineering, you'll own the calling…
Added 2 months ago
Senior Project Manager
Government of Alberta
Calgary, AB
Reporting to the Director, Health Facilities Branch, the Senior Project Manager has the overall responsibility and accountability for the delivery of safe, functional, high quality cost…
Added 1 month ago
UH
Kainaiwa Children’s Services Corporation - Supervisor (BTCPS)
UpSourced HR
AB · Standoff, Alberta
- Full-time
Recommend changes to the Case Manager and Senior Management regarding expenditures.
Added 2 months ago
A
Assistant Chief Steward
AccorHotel
Jasper, AB
- Full-time
Maintaining an active Preventative Maintenance program in conjunction with the Director, Engineering
Added 3 months ago
VH
Senior Philanthropy Associate
Victoria Hospitals Foundation
Victoria, BC
- Full-time
…join our high-performing philanthropy team. Reporting to the Manager, Philanthropy, you will manage a portfolio of donors and prospects capable of making gifts of $20,000+, building…

Dialpad

Sr. Manager, Engineering

Vancouver, BC, Canada

$232,000 - $281,500 CAD

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Job details

Pay: $232,000 - $281,500 CAD
Experience: 10+ years professional experience as an engineer or engineering leader.
Posting language: English
Posted: Aug 25, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
Dialpad is looking for a Senior Engineering Manager to lead the team at the very core of the Dialpad experience: calling. Reporting directly to the VP of Engineering, you'll own the calling experience end-to-end: frontend, backend, and hardware devices (first-class desk phones, Room Phones, ATAs, and DECT solutions). You'll lead senior engineers across Dialpad's global offices. While this is primarily a leadership role, you'll be hands-on at the start, shipping code across the frontend and backend alongside your team.

This role sits at the intersection of two crafts. The first is real-time audio engineering: your team builds on WebRTC and SIP, where the art is in making millions of live conversations feel effortless even when networks aren't. Media quality, low latency, and performance define success here: in the call center industry, every millisecond matters. That bar is even higher in modern agentic real-time AI experiences, where AI agents answer, route, and resolve live calls; a beat of silence before the AI responds is the difference between a natural conversation and a robotic one. The second is contact center depth: the features this market considers table stakes (skill-based routing, call transcription, agent assist) are being reinvented with AI, and this team ships them at scale in a fast-moving market. Audio and screen sharing (agent screen capture, one-click sharing) are the dominant use cases, with the contact center at the center of it all.

This is a high-impact, strategically important role with a direct line to Dialpad's revenue.

What you'll do

Lead and grow a team of highly experienced engineers through regular one-on-ones, coaching, performance reviews, and career development.
Define the 1–3 year vision and roadmap for the team alongside your product partners.
Own large projects end-to-end: requirements gathering, planning, resourcing, and delivery.
Lead the calling frontend, maintaining a best-in-class experience for human agents working hand in hand with our AI agents: seamless handoffs, full context, and real-time assist in every conversation.
Lead the calling backend through a multi-year architectural evolution: hardening critical call paths for reliability, defining SLOs and tiers of criticality, and decomposing the platform into well-bounded, event-driven, containerized services, rolled out gradually and safely with zero disruption to live calls.
Grow Dialpad's hardware ecosystem (desk phones, Room Phones, ATAs, DECT), keeping devices first-class citizens of the calling experience.
Evaluate technical designs and architecture proposals with an eye toward scale and rapidly evolving business needs.
Partner with geographically distributed peers (engineering managers, tech leads, product managers, designers, and support engineers) to align on engineering-wide priorities.
Champion AI-native development: our engineers are expected to use frontier models, AI agents, and the best AI tools we provide to build their components at production level (documentation and e2e test automation included) at lightning speed. You'll set that pace and lead by example.
Drive effective engineering processes and ensure features ship on time with the highest quality.
Scale the team by recruiting candidates from diverse backgrounds.
Stay hands-on when needed: code reviews, design discussions, and technical implementation.

Skills you'll bring

5+ years leading high-performing engineering teams, including shipping cross-functional or multi-team projects.
10+ years professional experience as an engineer or engineering leader.
Experience with real-time communications (WebRTC, SIP, VoIP); you know your way around echo cancellation, call routing, or shaving milliseconds off outbound call setup.
Strong contact center (CCaaS) domain knowledge (routing, queues, IVR) and a view on how AI is reshaping it: AI skill-based routing, real-time agent assist, auto-QA.
Full-stack fluency: a modern JavaScript framework (we use Vue 3 + TypeScript) and Python or Java on the backend.
Experience with cloud-native architectures: microservices, containerization, and orchestration (Google Cloud Platform a plus).
Experience evolving high-traffic production systems: decomposing monoliths into services, defining SLOs, and running safe, gradual migrations where downtime isn't an option.
Demonstrated ability to diagnose and prevent performance and scalability problems.
Hands-on fluency with AI-assisted development (frontier models, coding agents) and conviction that it raises both speed and quality.
Strong communication and collaboration skills, plus proven mentoring, hiring, and interviewing experience.
Bachelor's or Master's in Computer Science or related field, or equivalent experience.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$232,000 - $281,500 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

Lead and grow a team of experienced engineers to manage the end-to-end calling experience, including frontend, backend, and hardware integration. Define the long-term vision and roadmap while maintaining high-performance standards for real-time audio and AI-driven contact center features.

Requirements

Requires over 10 years of professional engineering experience with at least 5 years in a leadership role managing high-performing teams. Candidates must possess deep expertise in real-time communications, full-stack development, and cloud-native architectures.

Skills

Engineering management
WebRTC
SIP
VoIP
Contact center
CCaaS
Vue 3
TypeScript
Python
Java
Cloud-native architecture
Microservices
Containerization
Google Cloud Platform
AI-assisted development
Performance optimization

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
AI tools
Training program

Visa sponsorship

Not detected in the job text

Keywords

Engineering Manager
WebRTC
SIP
VoIP
CCaaS
Vue 3
TypeScript
Python
Java
Microservices
Containerization
Google Cloud Platform
AI Agents
Real-time audio
Call routing
Hardware ecosystem
SLO
Scalability
Performance engineering
Frontier models
Software development
Team leadership
Product roadmap
Cloud-native
Event-driven architecture
Technical architecture
Mentoring
Recruiting
System reliability
Automation

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