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Added 2 months ago
S
Manager, HR Business Partner
Seaspan
North Vancouver, BC
- Full-time
Seaspan is seeking an experienced HR leader to serve as the dedicated HR business partner for the CFO organization, supporting Finance, Business Technology Solutions (BTS), Digital…
Added 2 months ago
PG
Manager, Audience Strategy
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at…
Added 2 months ago
FC
Business Intelligence Developer III
First Canadian Financial Group
Sherwood Park, AB
- Full-time
Act as a trusted advisor and technical leader, influencing data strategy and analytics best practices across the organization.
Added 2 months ago
BR
Intermediate Property Accountant
BGO Real Estate
Toronto, ON
- Full-time
Enrolled in CPA program or equivalent post-secondary program.
Added 2 months ago
Sr. Manager, Engineering
Dialpad
Vancouver, BC
10+ years professional experience as an engineer or engineering leader.
Added 2 months ago
Project Manager
Price Industries Limited
Winnipeg, MB
…tenders and entering the project information into Rep Edge sales program (this is an internal E.H. Price quoting & sales management…
Added 2 months ago
C
Environmental Professional – Intermediate or Senior (Engineer/Geoscientist/Geologist)
Clifton
Calgary, AB · Edmonton, AB · Lloydminster, SK · Regina, SK · Saskatoon, SK
- Full-time
Acting as a safety leader and champion for Clifton’s health and safety program.
Added 2 months ago
Senior EHS Specialist
Plum Gas Solutions
Drayton Valley, AB
…part in supporting the site's Certificate of Recognition (COR) program and broader safety leadership as Plum's Canadian operations continue to…
Added 2 months ago
SB
05644 Inside Sales
Sally Beauty
Lloydminster, AB
- Part-time
Ensure our customers are informed about and enrolled in our Loyalty program.
Added 2 months ago
C
07552 Inside Sales
CosmoProf
Edmonton, AB
- Part-time
Ensure our customers are informed about and enrolled in our Loyalty program.
Added 2 months ago
DI
Business Development Manager
Delmar International Inc.
Mississauga, ON
- Full-time
…evolved into a global logistics and supply chain management leader. Our team of extraordinary, forward-thinking professionals delivers results and empowers business leaders by gaining an…
Added 2 months ago
LW
Sr. PSM Coordinator
Lamb Weston
Taber, AB · AB · Alberta, Canada (Taber Plant)
- Full-time
This position is responsible for coordinating all elements of the OSHA Process Safety Management (PSM) Program and US EPA Risk Management Plan (RMP) at the facility. The role supports…
Added 2 months ago
OR
Samsung Sales Associate - Southgate Centre
OSL Retail Services Inc
Edmonton, AB
- Other
Samsung and OSL have teamed up to operate the Samsung Experience Stores across Canada. Samsung is a global leader in technology, opening new possibilities for people everywhere.
Added 2 months ago
VC
Supervisor (RN) - Patient Flow, Access and Operations
Vancouver Coastal Health
Powell River, BC
- $52.39 to $66.65 CAD / hour
- Temporary
Completion of post basic specialty nursing certificate/program may be required.
Added 2 months ago
CV
Casual Out of School Care Leader I
Cowichan Valley Regional District
Shawnigan Lake, BC
- Other
The Cowichan Valley Regional District is now accepting applications for casual Out of School Care Leader I opportunities at the Shawnigan Lake Community Centre in the South Cowichan…
Added 2 months ago
VE
Execution Contract Manager
Veolia Environnement SA
Oakville, ON
- Full-time
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia…
Added 2 months ago
VE
Turnkey Estimator
Veolia Environnement SA
Oakville, ON
- Full-time
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management. Veolia…
Added 2 months ago
Porter (Everclean)
Kandor
BC
Added 2 months ago
B
Journeyperson - Static
BGIS
Yellowknife, NT
- Full-time
Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documentations are maintained.
Added 3 months ago
TU
Postdoctoral Research Fellow
The University of British Columbia
Vancouver, BC
- Full-time
This project is funded through a four-year US Ovarian Cancer Research Program grant. This is an on-site position located at Vancouver Hospital Campus.
Added 3 months ago
JP
Étudiant(e) , validation / Student, Validation
Jubilant Pharma Limited
Montreal, QC
- Internship
…produits radiopharmaceutiques de première qualité. En tant que leader du secteur, nous offrons plus qu'un simple emploi. Nous offrons une plateforme pour votre développement professionnel,…
Added 3 months ago
JP
Mécanicien machine fixe / Stationary Machine Mechanic
Jubilant Pharma Limited
Montreal, QC
- Full-time
Rejoignez un leader de la fabrication pharmaceutique - et participez à l'avenir
Added 3 months ago
JR
Chef de Partie / Sous Chef - JOEY Rideau
JOEY Restaurant Group
Ottawa, ON
- Full-time
As a Culinary Leader, you will directly contribute to the overall success of a multi-million-dollar Restaurant and its people. In this role, you will be responsible for attracting,…
Added 3 months ago
AC
Senior Analyst, Business Intelligence
Allstate Canada
Canada
- Full-time
…belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity…
Added 3 months ago
DG
Superintendent, Mechanical
Dawson Group
Fort St. John, BC
- Full-time
Dawson Road Maintenance is looking for a highly skilled leader to ensure optimal fleet service and reliability through proficient equipment maintenance, detailed planning, and…

Dialpad

Sr. Manager, Engineering

Vancouver, BC, Canada

$232,000 - $281,500 CAD

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Job details

Pay: $232,000 - $281,500 CAD
Experience: 10+ years professional experience as an engineer or engineering leader.
Posting language: English
Posted: Aug 25, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
Dialpad is looking for a Senior Engineering Manager to lead the team at the very core of the Dialpad experience: calling. Reporting directly to the VP of Engineering, you'll own the calling experience end-to-end: frontend, backend, and hardware devices (first-class desk phones, Room Phones, ATAs, and DECT solutions). You'll lead senior engineers across Dialpad's global offices. While this is primarily a leadership role, you'll be hands-on at the start, shipping code across the frontend and backend alongside your team.

This role sits at the intersection of two crafts. The first is real-time audio engineering: your team builds on WebRTC and SIP, where the art is in making millions of live conversations feel effortless even when networks aren't. Media quality, low latency, and performance define success here: in the call center industry, every millisecond matters. That bar is even higher in modern agentic real-time AI experiences, where AI agents answer, route, and resolve live calls; a beat of silence before the AI responds is the difference between a natural conversation and a robotic one. The second is contact center depth: the features this market considers table stakes (skill-based routing, call transcription, agent assist) are being reinvented with AI, and this team ships them at scale in a fast-moving market. Audio and screen sharing (agent screen capture, one-click sharing) are the dominant use cases, with the contact center at the center of it all.

This is a high-impact, strategically important role with a direct line to Dialpad's revenue.

What you'll do

Lead and grow a team of highly experienced engineers through regular one-on-ones, coaching, performance reviews, and career development.
Define the 1–3 year vision and roadmap for the team alongside your product partners.
Own large projects end-to-end: requirements gathering, planning, resourcing, and delivery.
Lead the calling frontend, maintaining a best-in-class experience for human agents working hand in hand with our AI agents: seamless handoffs, full context, and real-time assist in every conversation.
Lead the calling backend through a multi-year architectural evolution: hardening critical call paths for reliability, defining SLOs and tiers of criticality, and decomposing the platform into well-bounded, event-driven, containerized services, rolled out gradually and safely with zero disruption to live calls.
Grow Dialpad's hardware ecosystem (desk phones, Room Phones, ATAs, DECT), keeping devices first-class citizens of the calling experience.
Evaluate technical designs and architecture proposals with an eye toward scale and rapidly evolving business needs.
Partner with geographically distributed peers (engineering managers, tech leads, product managers, designers, and support engineers) to align on engineering-wide priorities.
Champion AI-native development: our engineers are expected to use frontier models, AI agents, and the best AI tools we provide to build their components at production level (documentation and e2e test automation included) at lightning speed. You'll set that pace and lead by example.
Drive effective engineering processes and ensure features ship on time with the highest quality.
Scale the team by recruiting candidates from diverse backgrounds.
Stay hands-on when needed: code reviews, design discussions, and technical implementation.

Skills you'll bring

5+ years leading high-performing engineering teams, including shipping cross-functional or multi-team projects.
10+ years professional experience as an engineer or engineering leader.
Experience with real-time communications (WebRTC, SIP, VoIP); you know your way around echo cancellation, call routing, or shaving milliseconds off outbound call setup.
Strong contact center (CCaaS) domain knowledge (routing, queues, IVR) and a view on how AI is reshaping it: AI skill-based routing, real-time agent assist, auto-QA.
Full-stack fluency: a modern JavaScript framework (we use Vue 3 + TypeScript) and Python or Java on the backend.
Experience with cloud-native architectures: microservices, containerization, and orchestration (Google Cloud Platform a plus).
Experience evolving high-traffic production systems: decomposing monoliths into services, defining SLOs, and running safe, gradual migrations where downtime isn't an option.
Demonstrated ability to diagnose and prevent performance and scalability problems.
Hands-on fluency with AI-assisted development (frontier models, coding agents) and conviction that it raises both speed and quality.
Strong communication and collaboration skills, plus proven mentoring, hiring, and interviewing experience.
Bachelor's or Master's in Computer Science or related field, or equivalent experience.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$232,000 - $281,500 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

Lead and grow a team of experienced engineers to manage the end-to-end calling experience, including frontend, backend, and hardware integration. Define the long-term vision and roadmap while maintaining high-performance standards for real-time audio and AI-driven contact center features.

Requirements

Requires over 10 years of professional engineering experience with at least 5 years in a leadership role managing high-performing teams. Candidates must possess deep expertise in real-time communications, full-stack development, and cloud-native architectures.

Skills

Engineering management
WebRTC
SIP
VoIP
Contact center
CCaaS
Vue 3
TypeScript
Python
Java
Cloud-native architecture
Microservices
Containerization
Google Cloud Platform
AI-assisted development
Performance optimization

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
AI tools
Training program

Visa sponsorship

Not detected in the job text

Keywords

Engineering Manager
WebRTC
SIP
VoIP
CCaaS
Vue 3
TypeScript
Python
Java
Microservices
Containerization
Google Cloud Platform
AI Agents
Real-time audio
Call routing
Hardware ecosystem
SLO
Scalability
Performance engineering
Frontier models
Software development
Team leadership
Product roadmap
Cloud-native
Event-driven architecture
Technical architecture
Mentoring
Recruiting
System reliability
Automation

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