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Added 2 months ago
C
Senior Software Engineer
Clutch
Toronto, ON
- $160,000 to $200,000 USD / year
- Full-time
Have experience with one or more modern programming languages such as TypeScript, Python, Go, Java, C#, Rust, or Ruby.
Added 2 months ago
QF
Principal Software Engineer, Money Movement (Questbank)
Questrade Financial Group
Toronto, ON · North York, ON
- Full-time
We’re looking for our next Principal Software Engineer, Money Movement. Could It Be You?
Added 2 months ago
RP
Lead Software Reliability Engineer
RE Partners
Mississauga, ON
- Full-time
Upgrading to supported runtimes (generally Java or NPM).
Added 1 month ago
Staff Backend Engineer, Passwordless
Okta
Toronto, ON
We are looking for a Staff Software Engineer to join the Passwordless team. As a Staff Engineer, you will be a technical leader, making large, independent contributions and shaping the…
Added 2 months ago
E
Senior DevOps Engineer
e-STORAGE
Kitchener, ON
- Full-time
We are seeking a talented Sr DevOps Engineer to join our dynamic team and contribute to the delivery of on-site and cloud-based Energy Management System (EMS) for utility grade systems. The…
Added 1 month ago
C
Senior Software Engineer, Java and AI Development - Vice President
Citi
Mississauga, ON
- Full-time
We are seeking a highly motivated and skilled Senior Software Engineer to join our innovative team, blending backend development expertise with emerging AI technologies.
Added 2 months ago
Software Engineer
Capgemini
Mississauga, ON
…This role requires strong development experience in C, C++, Java, and Python, along with experience working with secure software solutions, test automation, and AI-assisted development…
Added 2 months ago
E
Senior SDET (IC4) - Senior Software Engineer in Test
Emburse
Toronto, ON
- Full-time
Emburse is seeking a skilled and detail-oriented Senior Software Development Engineer in Test (SDET) to join our engineering team. In this role, you will bridge the gap between software…
Added 2 months ago
E
SDET III (IC3) - Software Engineer in Test III
Emburse
Toronto, ON
- Full-time
Emburse is seeking a skilled and detail-oriented Software Development Engineer in Test (SDET) to join our engineering team. In this role, you will bridge the gap between software…
Added 2 months ago
Sr. Manager, Engineering
Dialpad
Vancouver, BC
10+ years professional experience as an engineer or engineering leader.
Added 2 months ago
C
Senior Software Engineer
Clutch
Toronto, ON
- $160,000 to $200,000 USD / year
- Full-time
Have experience with one or more modern programming languages such as TypeScript, Python, Go, Java, C#, Rust, or Ruby.
Added 2 months ago
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Senior Software Engineer (AI & Full Stack)
Fable
Canada
- Full-time
Fable is looking for a highly motivated Senior Software Engineer with deep backend expertise, strong full-stack development skills, and hands-on experience building AI-powered applications…
Added 2 months ago
CI
Senior Engineer, TFM, Risk & Total Fund Management Technology
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
As Senior Engineer, Total Fund Management Technology, you will design, build, test, and support technology solutions that enable portfolio construction, monitoring, analytics, and Total…
Added 1 month ago
C
AI-Augmented Full-Stack Engineer - Vice President
Citi
Mississauga, ON
- Full-time
The AI-Augmented Full-Stack Engineer is a senior individual contributor position within Citi's Banking Technology organization. This team builds and maintains the applications and platforms…
Added 2 months ago
E
Staff Software Engineer
Equifax
Toronto, ON · CAN - Ontario - Toronto
- Full-time
…are a forward-thinking, committed, and enthusiastic software engineer who is passionate about…
Added 2 months ago
PF
Senior Test Automation Engineer
PureFacts Financial Solutions
Toronto, ON
- $100,000 to $120,000 CAD / year
We are seeking a highly skilled and self-motivated Senior Test Automation Engineer to join our Quality Engineering team. The ideal candidate will have extensive experience in test…
Added 2 months ago
C
Senior Java Developer
CGI
Toronto, ON
- Full-time
…still growing! Join Canada's largest IT Company as a Senior Java Developer, in our Financial Services Sector in Toronto. Come build High Value Payments with…
Added 2 months ago
P
Senior Back End Engineer Java/OLAP
Prophix
Toronto, ON · Etobicoke, ON
- Full-time
…more than 3,000 finance teams worldwide. As a Senior Back-End Engineer specializing in Java and OLAP, you will own the Java side of that engine - designing, optimizing, and scaling the cube…
Added 2 months ago
P
Senior Software Engineer
Prophix
Toronto, ON · Etobicoke, ON
- Full-time
As a Senior Software Engineer at Prophix, you'll play a central role in shaping the product that over 2,500 finance teams around the world rely on every day for budgeting, reporting, and…
Added 2 months ago
S
Data Architect - Canada Region
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Strong experience as a hands‑on data engineer, with the ability to design, build, and maintain production‑grade data solutions while contributing directly to delivery
Added 2 months ago
CI
Senior Software Developer - Full Stack Web Application Development
CIeNET International
Markham, ON
- Full-time
The ideal candidate is a hands-on software engineer with strong systems thinking, excellent communication skills, and the ability to own features end-to-end - from concept through…
Added 1 month ago
Staff FullStack Engineer, Okta Secures AI
Okta
Toronto, ON
As a Staff Fullstack Engineer on the Okta Secures AI team, your mission is to build the industry's first Identity Security Fabric for the agentic era. You are the architect of our unified…
Added 2 months ago
G
Software Engineer, Full Stack
Gigi
Toronto, ON
- Full-time
We're hiring an AI Builder - a full stack software engineer - to join our engineering team in Toronto and own end-to-end feature development for Gigi, our AI agent.
Added 2 months ago
W
Software Engineer III/Senior Software Engineer (Full Stack)
Workday
Vancouver, BC
- Full-time
As a Full Stack Software Engineer in Agent Factory, you’ll help build the user-facing and platform experiences that bring Workday’s AI agents to life. Working within a small,…
Added 2 months ago
S
Backend Engineer – Data Ingestion & APIs, Kitchener, ON
Siemens
Kitchener, ON
- Full-time
About the role: Backend Engineer for Data Ingestion, APIs, and Connectors

Dialpad

Sr. Manager, Engineering

Vancouver, BC, Canada

$232,000 - $281,500 CAD

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Job details

Pay: $232,000 - $281,500 CAD
Experience: 10+ years professional experience as an engineer or engineering leader.
Posting language: English
Posted: Aug 25, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
Dialpad is looking for a Senior Engineering Manager to lead the team at the very core of the Dialpad experience: calling. Reporting directly to the VP of Engineering, you'll own the calling experience end-to-end: frontend, backend, and hardware devices (first-class desk phones, Room Phones, ATAs, and DECT solutions). You'll lead senior engineers across Dialpad's global offices. While this is primarily a leadership role, you'll be hands-on at the start, shipping code across the frontend and backend alongside your team.

This role sits at the intersection of two crafts. The first is real-time audio engineering: your team builds on WebRTC and SIP, where the art is in making millions of live conversations feel effortless even when networks aren't. Media quality, low latency, and performance define success here: in the call center industry, every millisecond matters. That bar is even higher in modern agentic real-time AI experiences, where AI agents answer, route, and resolve live calls; a beat of silence before the AI responds is the difference between a natural conversation and a robotic one. The second is contact center depth: the features this market considers table stakes (skill-based routing, call transcription, agent assist) are being reinvented with AI, and this team ships them at scale in a fast-moving market. Audio and screen sharing (agent screen capture, one-click sharing) are the dominant use cases, with the contact center at the center of it all.

This is a high-impact, strategically important role with a direct line to Dialpad's revenue.

What you'll do

Lead and grow a team of highly experienced engineers through regular one-on-ones, coaching, performance reviews, and career development.
Define the 1–3 year vision and roadmap for the team alongside your product partners.
Own large projects end-to-end: requirements gathering, planning, resourcing, and delivery.
Lead the calling frontend, maintaining a best-in-class experience for human agents working hand in hand with our AI agents: seamless handoffs, full context, and real-time assist in every conversation.
Lead the calling backend through a multi-year architectural evolution: hardening critical call paths for reliability, defining SLOs and tiers of criticality, and decomposing the platform into well-bounded, event-driven, containerized services, rolled out gradually and safely with zero disruption to live calls.
Grow Dialpad's hardware ecosystem (desk phones, Room Phones, ATAs, DECT), keeping devices first-class citizens of the calling experience.
Evaluate technical designs and architecture proposals with an eye toward scale and rapidly evolving business needs.
Partner with geographically distributed peers (engineering managers, tech leads, product managers, designers, and support engineers) to align on engineering-wide priorities.
Champion AI-native development: our engineers are expected to use frontier models, AI agents, and the best AI tools we provide to build their components at production level (documentation and e2e test automation included) at lightning speed. You'll set that pace and lead by example.
Drive effective engineering processes and ensure features ship on time with the highest quality.
Scale the team by recruiting candidates from diverse backgrounds.
Stay hands-on when needed: code reviews, design discussions, and technical implementation.

Skills you'll bring

5+ years leading high-performing engineering teams, including shipping cross-functional or multi-team projects.
10+ years professional experience as an engineer or engineering leader.
Experience with real-time communications (WebRTC, SIP, VoIP); you know your way around echo cancellation, call routing, or shaving milliseconds off outbound call setup.
Strong contact center (CCaaS) domain knowledge (routing, queues, IVR) and a view on how AI is reshaping it: AI skill-based routing, real-time agent assist, auto-QA.
Full-stack fluency: a modern JavaScript framework (we use Vue 3 + TypeScript) and Python or Java on the backend.
Experience with cloud-native architectures: microservices, containerization, and orchestration (Google Cloud Platform a plus).
Experience evolving high-traffic production systems: decomposing monoliths into services, defining SLOs, and running safe, gradual migrations where downtime isn't an option.
Demonstrated ability to diagnose and prevent performance and scalability problems.
Hands-on fluency with AI-assisted development (frontier models, coding agents) and conviction that it raises both speed and quality.
Strong communication and collaboration skills, plus proven mentoring, hiring, and interviewing experience.
Bachelor's or Master's in Computer Science or related field, or equivalent experience.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$232,000 - $281,500 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

Lead and grow a team of experienced engineers to manage the end-to-end calling experience, including frontend, backend, and hardware integration. Define the long-term vision and roadmap while maintaining high-performance standards for real-time audio and AI-driven contact center features.

Requirements

Requires over 10 years of professional engineering experience with at least 5 years in a leadership role managing high-performing teams. Candidates must possess deep expertise in real-time communications, full-stack development, and cloud-native architectures.

Skills

Engineering management
WebRTC
SIP
VoIP
Contact center
CCaaS
Vue 3
TypeScript
Python
Java
Cloud-native architecture
Microservices
Containerization
Google Cloud Platform
AI-assisted development
Performance optimization

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
AI tools
Training program

Visa sponsorship

Not detected in the job text

Keywords

Engineering Manager
WebRTC
SIP
VoIP
CCaaS
Vue 3
TypeScript
Python
Java
Microservices
Containerization
Google Cloud Platform
AI Agents
Real-time audio
Call routing
Hardware ecosystem
SLO
Scalability
Performance engineering
Frontier models
Software development
Team leadership
Product roadmap
Cloud-native
Event-driven architecture
Technical architecture
Mentoring
Recruiting
System reliability
Automation

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