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Added 1 month ago
Staff FullStack Engineer, Okta Secures AI
Okta
Waterloo, ON
$160,000 to $220,000 CAD / year
Full-time
You will lead the technical implementation of our four-pillar maturity model - Discover, Onboard, Protect, and Govern - to provide enterprise-grade visibility and governance for both human…
Added 1 month ago
Java Software Architect
High Tech Genesis
Lasalle, ON
Contract
We are seeking an experienced Java Software Architect to provide technical architecture and design leadership across distributed backend systems, cloud platforms, edge computing, and AI/ML…
Added 27 days ago
Lead Software Engineer, Full-Stack Applications - Innovation Teams
Fitch Group
Toronto, ON
Lead Software Engineer, Full-Stack Applications – Innovation Teams
Added 1 month ago
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Vancouver, BC
Full-time
Use languages such as Python, Java, Golang, or JavaScript/TypeScript to implement APIs, data services, and lightweight UIs that expose data in a usable way to agents, managers, and…
Added 1 month ago
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Toronto, ON
Full-time
Use languages such as Python, Java, Golang, or JavaScript/TypeScript to implement APIs, data services, and lightweight UIs that expose data in a usable way to agents, managers, and…
Added 1 month ago
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Montreal, QC
Full-time
Use languages such as Python, Java, Golang, or JavaScript/TypeScript to implement APIs, data services, and lightweight UIs that expose data in a usable way to agents, managers, and…
Added 1 month ago
Senior Frontend Software Engineer (Bridge) Canada, Remote
LTG
Remote, Canada
Full-time · Remote
…project architecture, oversee our microfrontend frameworks and lead cross-functional team…
Added 1 month ago
Software Development Engineer III, Agentic Client Experience (ACE) - Builder Foundations
Amazon
Vancouver, BC
- Experience as a mentor, tech lead or leading an engineering team
Added 1 month ago
Staff Engineer - MTS 2 (Integrations)
eBay
Toronto, ON
Full-time
…drive execution in a fast-moving, ambiguous environment. You’ll lead the technical direction for key platform integrations, partnering closely with engineering teams across multiple stacks…
Added 1 month ago
Staff Software Engineer - Full Stack AI (Bangkok based, Relocation provided)
Agoda
Vancouver, BC
Full-time
Vibrant Bangkok HQ: Work in a tech-centric city with a thriving expat community, beautiful culture, and world-famous cuisine.
Added 7 days ago
Tech Lead - Application Development N 4C
Jobgether
Canada
$52,000 to $95,000 CAD / year
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Tech Lead - Application Development N 4C based in Canada.
Added 1 month ago
Senior Full Stack Developer
CGI
Toronto, ON
Full-time
Rather than specializing strictly in a single layer or static tech stack, you will leverage sound engineering fundamentals to deliver scalable, secure, and resilient applications across a…
Added 1 month ago
Principal Software Engineer, Money Movement (Questbank)
Questrade Financial Group
Toronto, ON · North York, ON
Full-time
This is also one of the first engineering roles at the Bank designed around an AI-driven SDLC. You lead a squad of AI agents covering architecture, development, QA, and tech lead functions,…
Added 1 month ago
[Wattpad] Engineering Manager
WEBTOON Entertainment Inc. (Wattpad & WEBTOON Family of Brands)
Toronto, ON
Full-time
We are hiring an Engineering Manager for our Platform Engineering team to lead the design, development, and maintenance of the backend platforms that underpin Wattpad's social,…
Added 1 month ago
API Architect
Moneris
Toronto, ON
Full-time
Create and maintain end-to-end solution architecture for API and backend applications (enterprise focus) and/or lead design and code development and provide input on the project delivery…
Added 1 month ago
Lead AI Test Automation Architect
High Tech Genesis
Canada
Contract
Seeking a Lead AI Test Automation Architect / Senior SDET to design and lead AI-powered Quality Engineering and test automation solutions. The role requires strong automation architecture,…
Added 13 days ago
Engineering Manager
Sun Life
Waterloo, ON · Sun Life Waterloo King
Full-time
Experienced engineer ready to lead people or current Engineering Manager from a product-focused tech company
Added 26 days ago
Sr. Manager, Engineering
Dialpad
Vancouver, BC
Dialpad is looking for a Senior Engineering Manager to lead the team at the very core of the Dialpad experience: calling. Reporting directly to the VP of Engineering, you'll own the calling…
Added 1 month ago
Senior Software Engineer, Full-Stack Applications - Ratings Technology
Fitch Ratings
Toronto, ON
Full-time
Lead transformative full-stack applications with AI at the core – Drive architecture and implementation of net-new applications using Java/Springboot, Python, and REACT that integrate…
Added 1 month ago
Staff Software Engineer
Equifax
Toronto, ON · CAN - Ontario - Toronto
Full-time
Lead the Architecture design and development of complex , scalable and resilient full-stack applications , with a primary focus on Java , Spring Boot, and modern front-end frameworks.
Added 1 month ago
Lead Software Engineer - Back End (FinTech) (Bangkok based - Relocation provided)
Agoda
Toronto, ON
Full-time
Fintech is one of the fastest growing areas in Agoda and we are rapidly expanding our tech team. We work closely with the finance business team and our Fintech product owners to reduce…
Added 18 days ago
Staff Software Engineer, Tech Lead
Toast
Canada
Lead fellow developers, product managers, and designers, to build amazing Employee management features with a goal of making it easier for customers, their employees, and other toast teams…
Added 12 days ago
Staff FullStack Engineer, Okta Secures AI
Okta
Toronto, ON
You will lead the technical implementation of our four-pillar maturity model - Discover, Onboard, Protect, and Govern - to provide enterprise-grade visibility and governance for both human…
Added 1 month ago
Application Development Technical Lead Analyst Developer Vice President Conversion
Citi
Mississauga, ON
Full-time
This is a dedicated Java backend development team. Members are responsible for designing, building, and maintaining robust and scalable backend systems and services that power the Post…
Added 1 month ago
Staff Software Engineer
Capital One
Toronto, ON
Full-time
Act as a tech lead developer owning technical design and development of cross-functional, multi-platform, fault tolerant application systems

Dialpad

Sr. Manager, Engineering

Vancouver, BC, Canada

Pay: $232,000 - $281,500 CAD
Experience: 10+ years professional experience as an engineer or engineering leader.
Posting language: English
Posted: Aug 25, 2026

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Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
Dialpad is looking for a Senior Engineering Manager to lead the team at the very core of the Dialpad experience: calling. Reporting directly to the VP of Engineering, you'll own the calling experience end-to-end: frontend, backend, and hardware devices (first-class desk phones, Room Phones, ATAs, and DECT solutions). You'll lead senior engineers across Dialpad's global offices. While this is primarily a leadership role, you'll be hands-on at the start, shipping code across the frontend and backend alongside your team.

This role sits at the intersection of two crafts. The first is real-time audio engineering: your team builds on WebRTC and SIP, where the art is in making millions of live conversations feel effortless even when networks aren't. Media quality, low latency, and performance define success here: in the call center industry, every millisecond matters. That bar is even higher in modern agentic real-time AI experiences, where AI agents answer, route, and resolve live calls; a beat of silence before the AI responds is the difference between a natural conversation and a robotic one. The second is contact center depth: the features this market considers table stakes (skill-based routing, call transcription, agent assist) are being reinvented with AI, and this team ships them at scale in a fast-moving market. Audio and screen sharing (agent screen capture, one-click sharing) are the dominant use cases, with the contact center at the center of it all.

This is a high-impact, strategically important role with a direct line to Dialpad's revenue.

What you'll do

Lead and grow a team of highly experienced engineers through regular one-on-ones, coaching, performance reviews, and career development.
Define the 1–3 year vision and roadmap for the team alongside your product partners.
Own large projects end-to-end: requirements gathering, planning, resourcing, and delivery.
Lead the calling frontend, maintaining a best-in-class experience for human agents working hand in hand with our AI agents: seamless handoffs, full context, and real-time assist in every conversation.
Lead the calling backend through a multi-year architectural evolution: hardening critical call paths for reliability, defining SLOs and tiers of criticality, and decomposing the platform into well-bounded, event-driven, containerized services, rolled out gradually and safely with zero disruption to live calls.
Grow Dialpad's hardware ecosystem (desk phones, Room Phones, ATAs, DECT), keeping devices first-class citizens of the calling experience.
Evaluate technical designs and architecture proposals with an eye toward scale and rapidly evolving business needs.
Partner with geographically distributed peers (engineering managers, tech leads, product managers, designers, and support engineers) to align on engineering-wide priorities.
Champion AI-native development: our engineers are expected to use frontier models, AI agents, and the best AI tools we provide to build their components at production level (documentation and e2e test automation included) at lightning speed. You'll set that pace and lead by example.
Drive effective engineering processes and ensure features ship on time with the highest quality.
Scale the team by recruiting candidates from diverse backgrounds.
Stay hands-on when needed: code reviews, design discussions, and technical implementation.

Skills you'll bring

5+ years leading high-performing engineering teams, including shipping cross-functional or multi-team projects.
10+ years professional experience as an engineer or engineering leader.
Experience with real-time communications (WebRTC, SIP, VoIP); you know your way around echo cancellation, call routing, or shaving milliseconds off outbound call setup.
Strong contact center (CCaaS) domain knowledge (routing, queues, IVR) and a view on how AI is reshaping it: AI skill-based routing, real-time agent assist, auto-QA.
Full-stack fluency: a modern JavaScript framework (we use Vue 3 + TypeScript) and Python or Java on the backend.
Experience with cloud-native architectures: microservices, containerization, and orchestration (Google Cloud Platform a plus).
Experience evolving high-traffic production systems: decomposing monoliths into services, defining SLOs, and running safe, gradual migrations where downtime isn't an option.
Demonstrated ability to diagnose and prevent performance and scalability problems.
Hands-on fluency with AI-assisted development (frontier models, coding agents) and conviction that it raises both speed and quality.
Strong communication and collaboration skills, plus proven mentoring, hiring, and interviewing experience.
Bachelor's or Master's in Computer Science or related field, or equivalent experience.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$232,000 - $281,500 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

Lead and grow a team of experienced engineers to manage the end-to-end calling experience, including frontend, backend, and hardware integration. Define the long-term vision and roadmap while maintaining high-performance standards for real-time audio and AI-driven contact center features.

Requirements

Requires over 10 years of professional engineering experience with at least 5 years in a leadership role managing high-performing teams. Candidates must possess deep expertise in real-time communications, full-stack development, and cloud-native architectures.

Skills

Engineering management
WebRTC
SIP
VoIP
Contact center
CCaaS
Vue 3
TypeScript
Python
Java
Cloud-native architecture
Microservices
Containerization
Google Cloud Platform
AI-assisted development
Performance optimization

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
AI tools
Training program

Visa sponsorship

Not detected in the job text

Keywords

Engineering Manager
WebRTC
SIP
VoIP
CCaaS
Vue 3
TypeScript
Python
Java
Microservices
Containerization
Google Cloud Platform
AI Agents
Real-time audio
Call routing
Hardware ecosystem
SLO
Scalability
Performance engineering
Frontier models
Software development
Team leadership
Product roadmap
Cloud-native
Event-driven architecture
Technical architecture
Mentoring
Recruiting
System reliability
Automation

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