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Added 2 months ago
V
Sr. Spec, Security Ops & MDR Governance Lead
Vale
Canada
- Full-time
Reporting to the Senior Manager, Cyber Defense & Incident Response, this role serves as the operational backbone of Vale Base Metals' Cyber Defense program. The successful candidate will be…
Added 2 months ago
GT
Senior Program Accountant
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
GeoSpectrum is growing and has a new career opportunity for an experienced Senior Program Accountant!
Added 2 months ago
M
VP, Hardware Engineering
Miovision
Kitchener, ON
- Full-time
Own delivery outcomes (on time, at quality, at volume) across all programs, with day-to-day delivery cadence run through the Technical Program Manager.
Added 2 months ago
OF
Senior Product Manager, eCommerce
Open Farm
Toronto, ON
- $100,000 to $130,000 CAD / year
As Sr. Product Manager – E-Commerce, you will own the end-to-end product experience across our Shopify ecosystem, with a strong focus on our subscription and auto-ship business. You will…
Added 2 months ago
D
Health, Safety and Environment (HSE Advisor)
Dexterra
Vancouver, BC
- Full-time
Reporting to the Sr. Manager, HSE, the HSE Advisor will mainly support Dexterra's Transit Operations portfolio and will be responsible for providing leadership, guidance, and technical…
Added 2 months ago
PT
Sr. Release Manager
PAR Technology
Remote, Canada
- $100,000 to $119,000 CAD / year
- Full-time
- Remote
A Sr. Release Manager at PAR Technology orchestrates the end-to-end software release lifecycle for enterprise restaurant and retail systems, applying disciplined program management to bring…
Added 2 months ago
NE
Environment Sr Specialist
NextStar Energy
Windsor, ON
- $70,000 to $90,000 CAD / year
- Full-time
…contributions are valued, and we are creating a company-wide rewards program to recognize them. Our leaders foster a supportive, trusting environment where your voice is heard. We believe…
Added 2 months ago
Sr Project Coordinator - Electrical
Aecon
Bowmanville, ON
Reporting to the responsible Project Manager, this role will support work within the DNNP. The Project Coordinator coordinates the planning, organization, control, integration and…
Added 2 months ago
RN
Sr. Manager - R&D and Innovation (Private Label + Emerging Brands)
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
- Full-time
The Senior Manager - Innovation & R&D, Private Label & Emerging Brands (PL & EB) is a strategic, hands-on leader who drives growth through innovation and technical excellence across…
Added 2 months ago
LC
Sr. Revenue Growth Manager
Lactalis Canada
Toronto, ON · Etobicoke, ON
- Full-time
The Sr. Revenue Growth Manager will apply analytics to allow Lactalis to better sense, predict and shape the customer path to-purchase, which will optimize product, assortment, price,…
Added 2 months ago
LG
Sr. Revenue Growth Manager
Lactalis Group
Toronto, ON · Etobicoke, ON
- Full-time
The Sr. Revenue Growth Manager will apply analytics to allow Lactalis to better sense, predict and shape the customer path to-purchase, which will optimize product, assortment, price,…
Added 2 months ago
DP
Sr. Engineer, Ontario Sawmills
Domtar Products
Thunder Bay, ON
- $105,000 to $120,000 CAD / year
The Sr. Engineer, Projects will report to the General Manager Ontario Sawmills and corporate Engineering Manager. You will work in a safe and productive manner to ensure the plant’s…
Added 2 months ago
TH
Clinician Scientist, Division of Nephrology
The Hospital for Sick Children
Toronto, ON
- Part-time
…SickKids Research Institute and establish a high-impact research program in an equitable and inclusive…
Added 2 months ago
TH
Faculty Position - Division of Nephrology
The Hospital for Sick Children
Toronto, ON
- Full-time
…demonstrate and maintain a competitive and externally funded research program focused on clinical research in pediatric nephrology, and to sustain and lead an innovative, independent and…
Added 3 months ago
CR
Senior Program Coordinator, Social Emergencies
Canadian Red Cross
Canada
- Full-time
The Senior Program Coordinator, under the direction of the Senior Manager, will support the planning, coordination, and implementation of social emergency response initiatives. This role is…
Added 2 months ago
P
Sr. Financial Analyst, FP&A
PointClickCare
Toronto, ON
- $81,000 to $90,000 CAD / year
- Full-time
Reporting to the Manager, Financial Planning & Analysis (FP&A) Business Partnerships, the Sr. Financial Analyst will be responsible for supporting the execution of cross-functional…
Added 2 months ago
S
Senior NPI Product Engineer
Semtech
Ottawa, ON · CAN - Ottawa, ON
- Full-time
…takes full ownership of new product development - driving each program from conception through end-of-life with a commitment to flawless execution. Working closely with all internal…
Added 2 months ago
Sr. Manager, Engineering
Dialpad
Vancouver, BC
Dialpad is looking for a Senior Engineering Manager to lead the team at the very core of the Dialpad experience: calling. Reporting directly to the VP of Engineering, you'll own the calling…
Added 2 months ago
LW
Sr. PSM Coordinator
Lamb Weston
Taber, AB · AB · Alberta, Canada (Taber Plant)
- Full-time
Works with members of the local leadership team (e.g., Engineering Manager, Maintenance Manager, Safety Manager, Environmental Manager and B&R Team Lead) to deliver annual self-assessments…
Added 2 months ago
K
Sr. Project Manager - Land Development
Kimley-Horn
Toronto, ON
- Full-time
Kimley-Horn has an opportunity for a motivated P. Eng Senior Project Manager to expand our private Land Development practice in Toronto, Canada!
Added 2 months ago
C
Business Development Manager
CONAGRA
Mississauga, ON
- Full-time
Work with direct guidance from manager as it relates to business planning and customer strategy
Added 2 months ago
CB
Business Development Manager
Conagra Brands
Mississauga, ON
- Full-time
Work with direct guidance from manager as it relates to business planning and customer strategy
Added 2 months ago
C
Sr. Product Manager - Identity Protection (Hybrid)
CrowdStrike
Toronto, ON
- Full-time
…action. It's an area with significant scope for a Sr. Product Manager to define the approach rather than execute an existing…
Added 2 months ago
V
Sr Specialist, Adversary Detection,Cyber Threat Intelligence & Threat Hunting
Vale
Canada
- Full-time
Reporting to the Senior Manager, Cyber Defense & Incident Response, this role serves as the technical cornerstone of our Cyber Defense program. You will be responsible for ensuring our…
Added 2 months ago
A
Sr. Pavement Engineer/ PM
AECOM
Mississauga, ON
- $130,000 to $180,000 CAD / year
- Full-time
…world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our…

Dialpad

Sr. Manager, Engineering

Vancouver, BC, Canada

$232,000 - $281,500 CAD

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Job details

Pay: $232,000 - $281,500 CAD
Experience: 10+ years professional experience as an engineer or engineering leader.
Posting language: English
Posted: Aug 25, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
Dialpad is looking for a Senior Engineering Manager to lead the team at the very core of the Dialpad experience: calling. Reporting directly to the VP of Engineering, you'll own the calling experience end-to-end: frontend, backend, and hardware devices (first-class desk phones, Room Phones, ATAs, and DECT solutions). You'll lead senior engineers across Dialpad's global offices. While this is primarily a leadership role, you'll be hands-on at the start, shipping code across the frontend and backend alongside your team.

This role sits at the intersection of two crafts. The first is real-time audio engineering: your team builds on WebRTC and SIP, where the art is in making millions of live conversations feel effortless even when networks aren't. Media quality, low latency, and performance define success here: in the call center industry, every millisecond matters. That bar is even higher in modern agentic real-time AI experiences, where AI agents answer, route, and resolve live calls; a beat of silence before the AI responds is the difference between a natural conversation and a robotic one. The second is contact center depth: the features this market considers table stakes (skill-based routing, call transcription, agent assist) are being reinvented with AI, and this team ships them at scale in a fast-moving market. Audio and screen sharing (agent screen capture, one-click sharing) are the dominant use cases, with the contact center at the center of it all.

This is a high-impact, strategically important role with a direct line to Dialpad's revenue.

What you'll do

Lead and grow a team of highly experienced engineers through regular one-on-ones, coaching, performance reviews, and career development.
Define the 1–3 year vision and roadmap for the team alongside your product partners.
Own large projects end-to-end: requirements gathering, planning, resourcing, and delivery.
Lead the calling frontend, maintaining a best-in-class experience for human agents working hand in hand with our AI agents: seamless handoffs, full context, and real-time assist in every conversation.
Lead the calling backend through a multi-year architectural evolution: hardening critical call paths for reliability, defining SLOs and tiers of criticality, and decomposing the platform into well-bounded, event-driven, containerized services, rolled out gradually and safely with zero disruption to live calls.
Grow Dialpad's hardware ecosystem (desk phones, Room Phones, ATAs, DECT), keeping devices first-class citizens of the calling experience.
Evaluate technical designs and architecture proposals with an eye toward scale and rapidly evolving business needs.
Partner with geographically distributed peers (engineering managers, tech leads, product managers, designers, and support engineers) to align on engineering-wide priorities.
Champion AI-native development: our engineers are expected to use frontier models, AI agents, and the best AI tools we provide to build their components at production level (documentation and e2e test automation included) at lightning speed. You'll set that pace and lead by example.
Drive effective engineering processes and ensure features ship on time with the highest quality.
Scale the team by recruiting candidates from diverse backgrounds.
Stay hands-on when needed: code reviews, design discussions, and technical implementation.

Skills you'll bring

5+ years leading high-performing engineering teams, including shipping cross-functional or multi-team projects.
10+ years professional experience as an engineer or engineering leader.
Experience with real-time communications (WebRTC, SIP, VoIP); you know your way around echo cancellation, call routing, or shaving milliseconds off outbound call setup.
Strong contact center (CCaaS) domain knowledge (routing, queues, IVR) and a view on how AI is reshaping it: AI skill-based routing, real-time agent assist, auto-QA.
Full-stack fluency: a modern JavaScript framework (we use Vue 3 + TypeScript) and Python or Java on the backend.
Experience with cloud-native architectures: microservices, containerization, and orchestration (Google Cloud Platform a plus).
Experience evolving high-traffic production systems: decomposing monoliths into services, defining SLOs, and running safe, gradual migrations where downtime isn't an option.
Demonstrated ability to diagnose and prevent performance and scalability problems.
Hands-on fluency with AI-assisted development (frontier models, coding agents) and conviction that it raises both speed and quality.
Strong communication and collaboration skills, plus proven mentoring, hiring, and interviewing experience.
Bachelor's or Master's in Computer Science or related field, or equivalent experience.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$232,000 - $281,500 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

Lead and grow a team of experienced engineers to manage the end-to-end calling experience, including frontend, backend, and hardware integration. Define the long-term vision and roadmap while maintaining high-performance standards for real-time audio and AI-driven contact center features.

Requirements

Requires over 10 years of professional engineering experience with at least 5 years in a leadership role managing high-performing teams. Candidates must possess deep expertise in real-time communications, full-stack development, and cloud-native architectures.

Skills

Engineering management
WebRTC
SIP
VoIP
Contact center
CCaaS
Vue 3
TypeScript
Python
Java
Cloud-native architecture
Microservices
Containerization
Google Cloud Platform
AI-assisted development
Performance optimization

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
AI tools
Training program

Visa sponsorship

Not detected in the job text

Keywords

Engineering Manager
WebRTC
SIP
VoIP
CCaaS
Vue 3
TypeScript
Python
Java
Microservices
Containerization
Google Cloud Platform
AI Agents
Real-time audio
Call routing
Hardware ecosystem
SLO
Scalability
Performance engineering
Frontier models
Software development
Team leadership
Product roadmap
Cloud-native
Event-driven architecture
Technical architecture
Mentoring
Recruiting
System reliability
Automation

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