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Added 1 month ago
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Staff Engineer - MTS 2 (Integrations)
eBay
Toronto, ON
- Full-time
This is a highly hands-on technical leadership role for an experienced backend engineer who can define architecture, write production code, and drive execution in a fast-moving, ambiguous…
Added 1 month ago
CM
Associate Software Engineer
Canon Medical Informatics
Waterloo, ON
- Full-time
We’re hiring an Associate Software Engineer for our Kitchener, Ontario office. In this role, you’ll work alongside experienced engineers to design, build, test, and support software…
Added 1 month ago
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Staff Software Engineer - Full Stack AI (Bangkok based, Relocation provided)
Agoda
Vancouver, BC
- Full-time
As our Staff Full Stack Engineer, you will design and build AI-driven chat experiences that power Agoda’s AI Assistant, trip planning and discovery, customer support flows, and proactive…
Added 1 month ago
DF
Full-Stack Automation Engineer
DUCA Financial Services Credit Union Ltd.
Toronto, ON
- Full-time
The Full‑Stack Automation Engineer is responsible for contributing to the designing, building, and maintaining of robust automation solutions that support DUCA’s automation strategy across…
Added 1 month ago
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Principal Software Engineer, Money Movement (Questbank)
Questrade Financial Group
Toronto, ON · North York, ON
- Full-time
This is also one of the first engineering roles at the Bank designed around an AI-driven SDLC. You lead a squad of AI agents covering architecture, development, QA, and tech lead functions,…
Added 1 month ago
RP
Lead Software Reliability Engineer
RE Partners
Mississauga, ON
- Full-time
…This is a practical DevOps and SRE role for practitioners who lead by example to make change safe and easy for development teams. The position is roughly 70% coding and…
Added 25 days ago
Staff Backend Engineer, Passwordless
Okta
Toronto, ON
We are looking for a Staff Software Engineer to join the Passwordless team. As a Staff Engineer, you will be a technical leader, making large, independent contributions and shaping the…
Added 1 month ago
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[Wattpad] Engineering Manager
WEBTOON Entertainment Inc. (Wattpad & WEBTOON Family of Brands)
Toronto, ON
- Full-time
We are hiring an Engineering Manager for our Platform Engineering team to lead the design, development, and maintenance of the backend platforms that underpin Wattpad's social,…
Added 1 month ago
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Senior SDET (IC4) - Senior Software Engineer in Test
Emburse
Toronto, ON
- Full-time
Emburse is seeking a skilled and detail-oriented Senior Software Development Engineer in Test (SDET) to join our engineering team. In this role, you will bridge the gap between software…
Added 25 days ago
Staff Software Engineer, Backend
Okta
Toronto, ON
We are seeking a highly impactful and influential Staff Software Engineer to join our engineering team. The ideal candidate will leverage their deep expertise in distributed systems,…
Added 1 month ago
Sr. Manager, Engineering
Dialpad
Vancouver, BC
Dialpad is looking for a Senior Engineering Manager to lead the team at the very core of the Dialpad experience: calling. Reporting directly to the VP of Engineering, you'll own the calling…
Added 1 month ago
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Senior Software Engineer, Full-Stack Applications - Ratings Technology
Fitch Ratings
Toronto, ON
- Full-time
Lead transformative full-stack applications with AI at the core – Drive architecture and implementation of net-new applications using Java/Springboot, Python, and REACT that integrate…
Added 1 month ago
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Senior Software Engineer (AI & Full Stack)
Fable
Canada
- Full-time
Fable is looking for a highly motivated Senior Software Engineer with deep backend expertise, strong full-stack development skills, and hands-on experience building AI-powered applications…
Added 1 month ago
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Principal Software Engineer
Acceldata
Kitchener, ON
- Full-time
We are seeking a Principal Engineer with at least 14 years of experience to serve as a technical visionary and thought leader for Acceldata's Open Data Platform (ODP). In this role, you…
Added 1 month ago
A
Staff Software Engineer
Acceldata
Kitchener, ON
- Full-time
We are seeking a Staff Engineer with at least 9 years of experience in distributed systems or data platform development. In this role, you will be a technical leader responsible for…
Added 1 month ago
A
Senior Software Engineer
Acceldata
Kitchener, ON
- $100,000 to $140,000 CAD / year
- Full-time
We are seeking a Senior Software Engineer with at least 7 years of experience in distributed systems or data platform development. In this role, you will design, build, and scale components…
Added 23 days ago
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AI-Augmented Full-Stack Engineer - Vice President
Citi
Mississauga, ON
- Full-time
The AI-Augmented Full-Stack Engineer is a senior individual contributor position within Citi's Banking Technology organization. This team builds and maintains the applications and platforms…
Added 25 days ago
Staff Software Engineer, Streaming Foundations
Okta
Toronto, ON
…messaging, and analytics use cases. We are looking for a Software Engineer who is passionate about distributed systems, platform engineering, and solving data-intensive problems at scale.…
Added 1 month ago
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Staff Software Engineer
Equifax
Toronto, ON · CAN - Ontario - Toronto
- Full-time
Lead the Architecture design and development of complex , scalable and resilient full-stack applications , with a primary focus on Java , Spring Boot, and modern front-end frameworks.
Added 1 month ago
CI
Sr. Quality Engineer (contract)
CoreFactor Inc.
ON · Downtown Toronto (Central Bay Street), Ontario
- Contract
a Sr. Quality Engineer on a contract basis for a Financial Services client in
Added 1 month ago
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Senior Java Developer
CGI
Toronto, ON
- Full-time
…still growing! Join Canada's largest IT Company as a Senior Java Developer, in our Financial Services Sector in Toronto. Come build High Value Payments with…
Added 1 month ago
S
Data Architect - Canada Region
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead and contribute to solution design and technical discovery, including early‑stage conversations and, where applicable, pre‑sales or proposal support
Added 25 days ago
Staff FullStack Engineer, Okta Secures AI
Okta
Toronto, ON
As a Staff Fullstack Engineer on the Okta Secures AI team, your mission is to build the industry's first Identity Security Fabric for the agentic era. You are the architect of our unified…
Added 1 month ago
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Senior Server Engineer
GamblingCareers.com
Canada
- Full-time
We are looking for a Senior Server Engineer who would work closely with Product, Analytics, Data Engineering, Infrastructure, and the Engineering team. You'll help shape the technical…
Added 23 days ago
C
Senior Java Developer – Vice President
Citi
Mississauga, ON
- Full-time
We are seeking a highly skilled and experienced Senior Java Engineer to join our dynamic team. The ideal candidate will be a hands-on developer with leadership quality, proficient in modern…

Dialpad

Sr. Manager, Engineering

Vancouver, BC, Canada

$232,000 - $281,500 CAD

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Job details

Pay: $232,000 - $281,500 CAD
Experience: 10+ years professional experience as an engineer or engineering leader.
Posting language: English
Posted: Aug 25, 2026

Original job description

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
Dialpad is looking for a Senior Engineering Manager to lead the team at the very core of the Dialpad experience: calling. Reporting directly to the VP of Engineering, you'll own the calling experience end-to-end: frontend, backend, and hardware devices (first-class desk phones, Room Phones, ATAs, and DECT solutions). You'll lead senior engineers across Dialpad's global offices. While this is primarily a leadership role, you'll be hands-on at the start, shipping code across the frontend and backend alongside your team.

This role sits at the intersection of two crafts. The first is real-time audio engineering: your team builds on WebRTC and SIP, where the art is in making millions of live conversations feel effortless even when networks aren't. Media quality, low latency, and performance define success here: in the call center industry, every millisecond matters. That bar is even higher in modern agentic real-time AI experiences, where AI agents answer, route, and resolve live calls; a beat of silence before the AI responds is the difference between a natural conversation and a robotic one. The second is contact center depth: the features this market considers table stakes (skill-based routing, call transcription, agent assist) are being reinvented with AI, and this team ships them at scale in a fast-moving market. Audio and screen sharing (agent screen capture, one-click sharing) are the dominant use cases, with the contact center at the center of it all.

This is a high-impact, strategically important role with a direct line to Dialpad's revenue.

What you'll do

Lead and grow a team of highly experienced engineers through regular one-on-ones, coaching, performance reviews, and career development.
Define the 1–3 year vision and roadmap for the team alongside your product partners.
Own large projects end-to-end: requirements gathering, planning, resourcing, and delivery.
Lead the calling frontend, maintaining a best-in-class experience for human agents working hand in hand with our AI agents: seamless handoffs, full context, and real-time assist in every conversation.
Lead the calling backend through a multi-year architectural evolution: hardening critical call paths for reliability, defining SLOs and tiers of criticality, and decomposing the platform into well-bounded, event-driven, containerized services, rolled out gradually and safely with zero disruption to live calls.
Grow Dialpad's hardware ecosystem (desk phones, Room Phones, ATAs, DECT), keeping devices first-class citizens of the calling experience.
Evaluate technical designs and architecture proposals with an eye toward scale and rapidly evolving business needs.
Partner with geographically distributed peers (engineering managers, tech leads, product managers, designers, and support engineers) to align on engineering-wide priorities.
Champion AI-native development: our engineers are expected to use frontier models, AI agents, and the best AI tools we provide to build their components at production level (documentation and e2e test automation included) at lightning speed. You'll set that pace and lead by example.
Drive effective engineering processes and ensure features ship on time with the highest quality.
Scale the team by recruiting candidates from diverse backgrounds.
Stay hands-on when needed: code reviews, design discussions, and technical implementation.

Skills you'll bring

5+ years leading high-performing engineering teams, including shipping cross-functional or multi-team projects.
10+ years professional experience as an engineer or engineering leader.
Experience with real-time communications (WebRTC, SIP, VoIP); you know your way around echo cancellation, call routing, or shaving milliseconds off outbound call setup.
Strong contact center (CCaaS) domain knowledge (routing, queues, IVR) and a view on how AI is reshaping it: AI skill-based routing, real-time agent assist, auto-QA.
Full-stack fluency: a modern JavaScript framework (we use Vue 3 + TypeScript) and Python or Java on the backend.
Experience with cloud-native architectures: microservices, containerization, and orchestration (Google Cloud Platform a plus).
Experience evolving high-traffic production systems: decomposing monoliths into services, defining SLOs, and running safe, gradual migrations where downtime isn't an option.
Demonstrated ability to diagnose and prevent performance and scalability problems.
Hands-on fluency with AI-assisted development (frontier models, coding agents) and conviction that it raises both speed and quality.
Strong communication and collaboration skills, plus proven mentoring, hiring, and interviewing experience.
Bachelor's or Master's in Computer Science or related field, or equivalent experience.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$232,000 - $281,500 CAD

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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More about this job

Responsibilities

Lead and grow a team of experienced engineers to manage the end-to-end calling experience, including frontend, backend, and hardware integration. Define the long-term vision and roadmap while maintaining high-performance standards for real-time audio and AI-driven contact center features.

Requirements

Requires over 10 years of professional engineering experience with at least 5 years in a leadership role managing high-performing teams. Candidates must possess deep expertise in real-time communications, full-stack development, and cloud-native architectures.

Skills

Engineering management
WebRTC
SIP
VoIP
Contact center
CCaaS
Vue 3
TypeScript
Python
Java
Cloud-native architecture
Microservices
Containerization
Google Cloud Platform
AI-assisted development
Performance optimization

Benefits

Competitive salary
Comprehensive benefits
Growth opportunities
AI tools
Training program

Visa sponsorship

Not detected in the job text

Keywords

Engineering Manager
WebRTC
SIP
VoIP
CCaaS
Vue 3
TypeScript
Python
Java
Microservices
Containerization
Google Cloud Platform
AI Agents
Real-time audio
Call routing
Hardware ecosystem
SLO
Scalability
Performance engineering
Frontier models
Software development
Team leadership
Product roadmap
Cloud-native
Event-driven architecture
Technical architecture
Mentoring
Recruiting
System reliability
Automation

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